Capturing intelligence while managing relationshipsIntergen
Focuses on how to provide sales representatives with the tools to manage customer relationships and to capture valuable field intelligence via direct observations. Enabling immediate transmitting of field information via mobile devices to headquarters. to enable category managers, trade promotion managers, finance and logistics instant-connect views, so that business managers can intelligently and swiftly reorder field priorities to energize a launch, or avoid a supply chain issue. Presented at the NZ Retail Show during April 2011.
The Product Manager Pathfinder v2 - Steve Wells at ProductCamp Boston, April ...ProductCamp Boston
ProductCamp Boston April 2011 *********
Tips to help you accelerate your career
- Key principles to succeed in Product Management and Product Marketing
- Key practices and tools to help you progress in your career
- Audience testimonials sharing career path stories
Capturing intelligence while managing relationshipsIntergen
Focuses on how to provide sales representatives with the tools to manage customer relationships and to capture valuable field intelligence via direct observations. Enabling immediate transmitting of field information via mobile devices to headquarters. to enable category managers, trade promotion managers, finance and logistics instant-connect views, so that business managers can intelligently and swiftly reorder field priorities to energize a launch, or avoid a supply chain issue. Presented at the NZ Retail Show during April 2011.
The Product Manager Pathfinder v2 - Steve Wells at ProductCamp Boston, April ...ProductCamp Boston
ProductCamp Boston April 2011 *********
Tips to help you accelerate your career
- Key principles to succeed in Product Management and Product Marketing
- Key practices and tools to help you progress in your career
- Audience testimonials sharing career path stories
Automotive IQ, a division of IQPC, is the number one choice for information exchange in the automotive industry. Our comprehensive events provide an unbiased, focused forum where you can discuss and learn about the issues most important to you. We put a range of industry challenges under the spotlight in our events and articles to examine how to solve these issues in the context of todays business climate.
Informal discussion about #prodmgmt role, challenges, overlap with product owner & project manager, promotional cycle, and getting into prodmgmt. Hosted by ProdmgmtTalk and Atlassian
PMI-SV: ProDUCT Mgmt Basics for ProJECT MgrsRich Mironov
Basics of proDUCT management, presented to PMI-SV for proJECT and proGRAM managers. How are these the same? different? #prodmgmt is responsible for commercial success, while project mgmt marshalls resources and schedules and staff
*Medical developments in Catastrophic injury
*Application of vocational rehabilitation & Forensic economics.
*Discover Proven Strategies to advance your case for both Plaintiff & Defendants.
The program is divided into two parts. The first day is devoted to understanding the medical injuries involved in children’s brain injuries. Lawyers will learn what kinds of injuries are not related to any fault on the part of the doctor. The second day focuses on how these cases can be won for the defense.
The highly challenged battleground requires counsel to be prepared in both medicine and law. And that is why Legal IQ is gathering together top legal and obstetrical experts from to share realistic and practical strategies to defend the delivery team in these cases.
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
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Youtube – https://www.youtube.com/startuplviv
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Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
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➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...
Prepaid Mobile Thailand Dpt
1. register and
1,550 when you
Save up to USD cembe r 2008!
pay before 5th De
Main Conference
25 – 26 February 2009
Pre and Post Conferenc
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24 & 27 February 2009 rkshops
PLAZA ATHENEE BANGKO
A ROYAL MERIDIEN HOTE K
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Strategies for
tive Targeting tion in the
Achieve Innova RPU and Reten
Maximizing A Asian Prepaid Market
Competitive
Expert Panel of
Telecom Operators include
Mr. Guntur Siboro Mr. Nushad Perera Mr. Syed Azmeer
CMO CMO CMO
Indosat Dialog Telekom TMIC Cambodia
Panel
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1 Youth Trend Di light
90% Operator-l Sessions ot
22 Power-pac ked 1 Technology Sp
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5 in-depth wor ial Site Tour
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@iqpc.com.sg
Email: enquiry obilesummit.co
m
Tel: +6 5 6722 9388 www.prepaidm
3804 Web:
Fax: +65 6720
Researched and Produced by Conference Sponsor Associate Sponsor
2. Exhibition and Sponsorship Opportunities
Telecom operators are constantly looking for solutions in convergence, data
warehousing, recharge, CRM, billing, telecom network platform operating soft-
ware and technologies, mobile content systems and other innovative solutions
to gain competitive advantage in the competitive prepaid market.
If you have cutting-edge solutions for maximizing revenue and creating market
desired telecom product offerings, don’t miss this opportunity to present them
to the senior decision makers at the Prepaid Mobile Summit 2009!
Expert Speakers For more information, call sponsorship at +65 6722 9388 or
email sponsorship@iqpc.com.sg
Mr. Ben Foote Mr. Han Willem Kotterman
Marketing Manager Chief Strategy Officer
Pre-Paid Mobile, Singtel Optus CSL Hong Kong Prepaid Mobile Summit 2008 saw an
Ms. Joanna Chan May Kuen Mr. Ariya Banomyong
excellent Operator turnout rate of 91%
Head of Prepaid Deputy Director, Convergence Prepaid Mobile Summit 2008 Post Show Report
Starhub Marketing, True Corp
Ms. Annie Naval Mr T. Fuad Who will you meet
Head of Acquisition, Loyalty Head of Mobile
and Retention, Smart Yahoo! Southeast Asia Past delegate
job function profile
Mr. Riza Ramachia Mr. Manish Kumar
GM of Prepaid Product Assistant Vice President Marketing Director/Manager
Marketing, Excelcomindo IDEA Cellular Marketing Specialists
Product/ Brand/
Product Support Director
8 more reasons to attend:
Executive/Senior Manager
Establish Key Partnerships for Generating New Business Opportunities General Manager
■■ Network and grow new business alliances for driving market penetration in CEO/MD/VP/Exec Dir/Chief Exec
untapped markets Customer Care and Satisfaction
■■ Uncover secondary streams of revenue through international case studies
Business Manager/ Business Analyst
for alternative strategies of revenue generation
Sales/Forecasting Director
Minimize Prepaid Customer Churn
Communications Director/Manager
■■ Empower yourself with innovative ideas for combating hyper competitive
markets through in-depth discussion sessions and debates Director
■■ Examine latest pricing trends for targeting and retaining your high value Other Marketing Professionals
customers
Maximize and Protect ARPU
■■ Leverage on analytical CRM to maximize ARPU for your micro segments
Past delegate
■■ Create what your customers view as high value product offerings by ex- geographic profile
ceeding regional product benchmarks
Thailand
Drive Revenue and Profits
Singapore
■■ Increase your prepaid top ups and activations through improved retail
and channel management Philippines
■■ Advance your prepaid acquisition and revenue through leveraging on low Malaysia
cost handsets to tap into the low income community Indonesia
Vietnam
Brunei
India
Laos
Australia
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is heading!
Sales Director, Emagine
Tel: +65 6722 9388 Fax: +65 6720 3804 Email: enquiry@iqpc.com.sg Web: www.prepaidmobilesummit.com
3. Main Conference Day One, Wednesday, 25th February 2009 13:10 Market Expansion Strategies to New Consumer Bases
Uncovering Revenue Opportunities With Youth-Specific Prepaid Plans
• Tailoring prepaid offerings for the youth segment
Acquisition Strategies for Prepaid Mobiles • Specific life cycle management campaigns for creating a strong and loyal
customer base with the youth segment
08:30 Registration and Morning Refreshments • Establishing dedicated channels for maximizing your reach to the youth segment
Mr Roberto Cumaraswamy
General Manager - Marketing (X-PAX - Youth) Malaysia
09:00 Opening remarks from the chair Case Study
Celcom Malaysia
Mr Vicks Kanagasingam
President, Asia Pacific
Business Logic Systems 13:40 Partnership strategies for entering new markets
Strategies to Drive Acquisition and Increase Market Penetration in Rural
09:10 Pricing Strategies in Transitional and Mature Markets Regions through Entry Level Handsets
• Examining the role of low cost handsets for breaking market barriers in high growth
Exploring Innovative Pricing Strategies to Target Fresh Revenue Streams
potential rural regions
• Developing targeted tariff plans for new services to optimize uptake, usage and • Leveraging on branded handsets as a key differentiator in emerging markets
ARPU • Building a good synergy with handset manufacturers for driving customization for
• Capitalizing on your customer usage data for matching precise offers to specific their rural consumers
usage characteristics
Mr Manish Kumar
Mr Syed Azmeer Assistant Vice President India
CMO Cambodia Case Study
Case Study IDEA Cellular
TMIC (Cambodia)
14:10 Micro segmentation for Acquisition Campaigns
09:40 Driving Acquisitions with Alternative Pricing Tariffs
Stratagems in Profiling Your Target Market for Effective Acquisition of New
Tariff and Bundling in Emerging Markets for New Business Acquisition Customers
• Leveraging on customer intelligence to identify the latest customer desired services • Evaluating the costs and benefits of developing micro-segments using
for each market segment multidimensional customer data
• Understanding the impact of discounts on prepaid acquisition and revenue • Analyzing the impact of adopting micro segmentation on new customer
• Creating flexible, cost efficient and alternative offerings that attract prepaid acquisition
customers without undermining ARPU • Outlining how to integrate micro segmentation into your overall prepaid business
Mr Nguyen Viet Dung strategy
Deputy Director of Business Strategy Vietnam Mr Guntur Siboro
Viettel Vietnam Case Study
Chief Marketing Officer Indonesia
Case Study
INDOSAT
10:10 Deploying Innovative Services to Drive Revenue
Leveraging on 3G Applications for Generating Revenue from Prepaid Data 14:40 Channel and Retail Management
Services Monetising Social Relationships for Carriers
• Hype or hope for 3G data: Examining the impact of increase in data service • What can the telco ecosystem learn from Facebook?
demand and quality on prepaid customer usage and spending • Does this model suit the mobile market?
• Handset lessons: Understanding the technical requirements that are limiting the • Can Social Networking be the killer application of the 00’s?
prepaid data services that can be offered
• Optimising and determining the ideal charging model for 3G services to drive new Mr. Alex Westley
customer acquisition Product Line Manager
eServ Global
Mr Nushad Perera
Group Chief Marketing Officer Sri Lanka Youth Trends
Case Study 15:10 Retention and Acquisition Strategies Discovery Session
Dialog Telekom Plc Sri Lanka
10:40 Morning Tea and networking break Increasing Acquisition Via Youth Specific Plans and Strategies
Demystify the world of youth and uncover what makes them tick through
11:00 VAS Strategies and Offerings for Low ARPU Prepaid Users this interactive talk show session. Have burning questions which you want
answered on the youth market? Send them in now to enquiry@iqpc.com.sg
Successful VAS Management for Positioning Prepaid Mobile Usage as a now.
Necessity to Maximize and Maintain ARPU
• Understanding what youth look for in a mobile service provider
• Examining prepaid usage of non-voice services like mobile data, and the shift • Celcom’s approach to tailoring a brand directly to youth
towards a common prepaid wallet for other prepaid services • Going beyond the product and engaging with youth via lifestyle platforms
• Strategies for communicating VAS to your consumers to induce their prepaid • Building the brand by integrating word of mouth into the product and marketing
spending campaigns
• Unearthing growth areas to tap on for VAS revenues
• Strategies for growing stagnant or declining services like MMS, RBTs and ring tones Mr T. Fuad
Head of Mobile, South East Asia
Ms Rina Azcuna-Siongco Yahoo!
Head – Core VAS Philippines
Globe Telecom Philippines Case Study
15:40 Chairman’s Summary
11:30 Mobile Content Panel Interactive Session
15:50 Branding Retail Site Tour
It’s all about being creative to keep ahead of competition!
Retail Site Tour - A Journey through the True Life Brand Experience
Find out how you can synergize your branding and marketing campaigns with
content developers to maximize your reach to current and potential customers. Visit True’s flagship store in Siam Square where you will be exposed to a lifestyle
Explore latest innovative partnerships for: approach of convergence! Discover how True Life Shop allows customers to
• New customer acquisition through co-branding campaigns with content partners live the brand experience and gain first-hand exposure to what it really
• Inducing increased subscriber spending on non-voice services through targeted means to differentiate your product.
product bundling and offerings
• Integrating your prepaid mobile with your customer lifestyles for minimizing churn Site Tour Agenda:
• Creating a close group community with your consumers for greater customer 15:50 Meet at hotel lobby
loyalty 16:00 Leave for True Life Shop
16:30 Experience the True Life Brand
Panelists 17:15 Refreshments
Mr T. Fuad Mr Robert Kim Mr Ariya Banomyong
Head of Mobile, South East Asia Asia Head of Digital Deputy Director, Marketing Convergence
Yahoo! MTV Asia LDC Marketing True Group
Mr Nushad Perera Mr James Gray True Move Co., Ltd Thailand
Group Chief Marketing Officer Sales & Marketing Director, APAC
Dialog Telekom Plc Sri Lanka Electronic Arts Mobile 17:30 Question & Answer Session
17:45 End of Day One
12:10 Lunch and networking break
Tel: +65 6722 9388 Fax: +65 6720 3804 Email: enquiry@iqpc.com.sg Web: www.prepaidmobilesummit.com
4. 12:30 Spotlight Session Technology Spotlight
Main Conference Day Two, 26th February 2009, Thursday
Uncover the magic of technology to boost your segmentation and loyalty
08:30 Registration and Morning Refreshments campaigns!
Thought leader of spotlight session:
09:00 Chairperson’s Recap Business Logic Systems
Balancing Customer Acquisition and Retention for Maximizing Your 12:50 Lunch + Networking
09:10
Prepaid Revenue
• Identifying your high and low value customers through mining usage characteristics 13:50 CLM
to identify your high value customers
• Maintaining the equilibrium point for loyalty campaigns tailored for your high value Exploiting Customer Analytics for Improved Customer Life Cycle
and low value customers Management
• Unlocking market opportunities through creating convenient channels for listening
Mr Jan Inge Johnsen
Thailand to the voice of your users
Head of Revenue Development
Case Study • Leveraging on your sales and retail channels for providing real insights to create a
DTAC
stronger and more profitable relationship with your users
• Evaluating the importance of external influencers of your users for building a robust
09:40 Visionary Panel: Evolutions Impacting the Prepaid Market prepaid portfolio
Examining the Impact of Mobile Number Portability on Emerging, Ms Geetha Nadarajan
Transitional and Mature Prepaid Markets Customer Intelligence Manager Malaysia
Maxis Malaysia Case Study
• Understanding how the prepaid market will evolve with mobile number portability
(MNP)
• Uncovering opportunities with MNP for a more dynamic prepaid market with a 14:20 Micro-Segmentation for Reducing Churn
nationwide sharing of prepaid customer data
Utilizing Micro-segmentation to Retain Customers
Panelists • Determining your active and non active customers for tailoring precise loyalty
Han Willem Kotterman Mr. Ben Foote Ms Joanna Chan campaigns
Chief Strategy Officer Marketing Manager Head of Prepaid • Analyzing the effectiveness of different segmentation models to drive customer
Hong Kong CSL Pre-Paid Mobile Starhub retention:
Singtel Optus • needs based
• usage based
• value based
Leveraging on Business and Customer Intelligence for Inducing
10:10 • lifestyle based
Customer Loyalty
• Identifying the integration of your segmentation plans to derive meaningful insights
Prepaid Rewards and Retention in a hyper-competitive business climate to sustain customer loyalty
• Hype or hope for 3G data: Examining the impact of increase in data service demand Ms Annie P. Naval
and quality on prepaid customer usage and spending Head, Consumer Acquisition, Loyalty and Marketing Services
• Handset lessons: Understanding the technical requirements that are limiting the Smart Communications Inc.
prepaid data services that can be offered
• Optimising and determining the ideal charging model for 3G services to drive new
Leveraging on Churn Prediction Analysis to Create Targeted
customer acquisition 14:50
Marketing Campaigns and Optimized Loyalty Programmes
Mr. Ben Foote • Defining, predicting and monitoring prepaid churn
Marketing Manager - Pre-Paid Mobile Australia
Case Study • Identifying and combating internal vs. external churn
Singtel Optus • Building winning retention stratagems to attract and maintain profitable prepaid
customers
10:40 Morning Tea and networking break
Mr Riza Ramachia
GM of Prepaid Product Marketing Indonesia
11:00 Pricing and Segmentation Strategies to Induce Loyalty Excelcomindo Case Study
Implementing Strategic Pricing and Bundling Models in a Highly
Competitive Market to Minimize Churn 15:20 Afternoon Refreshments + Networking
• Examining techniques to assess usage patterns of prepaid users in an emerging
market for creating community specific tariff campaigns 15:40 Customer Retention with Mobile Content
• Leveraging on customer life-cycle management for identifying and eliminating VAS for Improving Customer Stickiness
value-destroying promotions
• Determining the relationship between customer loyalty and content
• Determining ways for creating a pricing strategy to ensure ROI whilst promoting
• Steering away from traditional product offerings to bundled and personalized
customer retention
content services to match the needs of specific prepaid customer segments
Mr Umair Mohsin
Pakistan Mr Md. Mahbubul Alam Bhuiyan
Segment Manager, Segment and Pricing Department
Case Study Orascom Talent Management Program Bangladesh
Telenor Pakistan Case Study
Banglalink – Commercial, Banglalink
11:30 CRM/CEM
16:10 Recharge Strategies
Maximizing Churn Reduction Opportunities at Your Customer Touch Points Cashing in on Recharge Channels to Boost Customer Retention and
• Empowering employees with skills to better understand and maximise the customer Revenue Growth
experience • Analyzing the role of recharge convenience and its impact on customer retention
• Examining best practice solutions for deploying customer experience management and ARPU
in a mobile operator call centre • What drives a prepaid user to use one channel over another
• Ensuring real time customer data across multiple channels to provide a consistent • Which channels are favored by different segments
customer experience • Exploring the use of your recharge channels to extend customer reach and offer
• Outlining the strategies to enable call centre employees to transform customer calls loyalty incentives
into sales revenue • Insights into pre and post paid hybrid programs as a value added service for
Ms Joanna Chan prepaid top up
Head of Prepaid Singapore Mr Nalin Pereira
Starhub Case Study
Chief Marketing Officer Sri Lanka
MOBITEL Case Study
12:00 CLM and CRM with Real Time Billing
Real Time Billing and Collation of Your Customer’s Usage Data for on-the- 16:40 Food for Thought Break out Session
spot Push Out of Relevant Service Offerings for Your Consumers
Break out session: Examining the Role of MVNOs in Reshaping the Telecom
• Leveraging on real time data for identifying and retaining your high value customers Landscape
through targeted loyalty campaigns Are MVNOs really a threat to your pie in the prepaid market?
• Managing customer relationships with real time preference and usage data to build Transcend beyond tradition
subscriber loyalty and profitability Discover:
• Optimizing the subscriber experience at the “Moment of Opportunity” from • Partnership opportunities for leveraging on MVNOs as a low cost alternative to
acquisition to up sell through real time converged billing reach out to your distinct prepaid market segments
• Real time trigger based marketing for timely up sell and cross sell of your prepaid • Success insights to creating a framework for the development of a MVNO
products through the relevant channels customized to each consumer profitability model
Han Willem Kotterman
Chief Strategy Officer Hong Kong 17:00 Chairperson’s Summary
Hong Kong CSL Case Study
17:45 End of Conference
Tel: +65 6722 9388 Fax: +65 6720 3804 Email: enquiry@iqpc.com.sg Web: www.prepaidmobilesummit.com
5. Good, especially
good success
story or even
failure
campaign
lessons from s
other operator
5 Interactive Workshops Assistant Director
,
Dedicated to Address the Latest Challenges You True Move
are facing in the Prepaid Market
Pre Conference Workshops, 24th February 2009, Tuesday
Workshop A 0830 – 1130, (Inclusive of Morning Refreshments + Networking)
Synergizing Your Market Penetration Plans with Handset Providers for Conference Sponsor
Driving Higher ARPU and Lower Churn Founded in 1998, Business Logic Systems
•Examining co-marketing strategies to maximize consumer uptake of handsets has established itself as a leading provider
and service plans with your handset providers of Marketing & Relationship Management
•Uncovering the potential of streamlining marketing efforts with handset software for mobile network operators. It helps them to better understand and
providers to maximize your competitiveness in emerging, transitional and effectively communicate with their customers, enabling them to build a stronger
mature markets relationship with their customers and to focus on extending lifetime value.
Mr. Manish Kumar The InTeleStage™ suite of solutions from Business Logic Systems is designed to
Assistant Vice President empower mobile operators to be creative and responsive to its customers. InTele-
IDEA CELLULAR Stage™ is for today’s aggressive and dynamic market, which requires consistent
analyzing and communication to enable the right rewards/campaigns/services
Workshop B 1200 - 1500, (Inclusive of Lunch + Networking) to be delivered at the right time to the right customer to increase loyalty & profits.
The company provides management, sales, product support and administration
The New Face of Prepaid Recharge that Merges both Network and from offices in London (UK), Kuala Lumpur (Malaysia), Melbourne (Australia),
Data Offers Johannesburg (South Africa) and undertakes research and development from its
•Understanding the impact of product bundling for your recharge programs Cluj-Napoca Solutions Centre in Romania.
•Examining the effect opportunities with convergence for more flexible and Contact:
innovative recharge packages to entice your users Vicks Kanagasingam, President ASIA PACIFIC of Business Logic Systems
•Resolving the complexity of bundling a highly personalized recharge service Tel: +603 2169 7788 Email: AsiaPacific@businesslogic.co.uk
through improved customer analytics Website: www.businesslogic.co.uk
•Creating new evaluation criteria for determining the success of your prepaid
Associate Sponsor
recharge programs with the merging of network and data offers
eServGlobal invents smart communication and payment services
Mr. Ben Foote for telecommunications service providers operating on all genera-
Marketing Manager - Pre-Paid Mobile tion networks.
Singtel Optus eServGlobal’s innovative solutions help service providers to grow
new revenues, reduce churn, and lower costs. In addition, service
Workshop C 1500 – 1800, (Inclusive of Afternoon Refreshments + Networking) providers are assured of seamless evolution to new network archi-
Combating Price Wars in Prepaid Roaming tectures, such as IMS and beyond. www.eservglobal.com
•Examining the importance of getting roaming pricing right and to what extent About IQPC
is roaming price inelastic
IQPC provide business executives around the world with tailored practical confer-
•Exploiting the potential benefits of a price war in generating publicity and ences, large scale events, topical seminars and in-house training programs, keeping
driving acquisition objectives them up up-to-date with industry trends, technological developments and regulatory
•Evaluating the commercial importance of brand equity and trust to make your landscape. IQPC’s large scale conferences are market leading “must attend” events for
their respective industries. IQPC produces more than 1,500 events annually around the world, and continues
prepaid roaming portfolio a success to grow. Founded in 1973, IQPC now has offices in major cities across six continents including: Berlin, Dubai,
Johannesburg, London, Madrid, New York, Sao Paulo, Singapore, Stockholm, Sydney and Toronto – with ad-
Mr. Nalin Pereira ditional openings scheduled for 2008. IQPC leverages a global research base of best practices to produce
Chief Marketing Officer an unrivalled portfolio of conferences
MOBITEL Telecom IQ recognizes the value of face-to-face forums, and strives to make each
conference a valuable learning experience, allowing our attendees to receive a maxi-
mum return on investment. Current areas of practice include: Convergence, IMS, Mo-
Post Conference Workshops 27th February 2009, Friday bile & Wireless, Triple Play/IPTV, Networks & Infrastructure, VoIP Peering, OSS/BSS, WIMAX, and many others.
Workshop D 0830 – 1130, (Inclusive of Morning Refreshments + Networking)
Looking Beyond Voice Revenue: Uncovering New Revenue Streams for Media Partners
Your Prepaid Business ATiS established in 1986, champions industry issues on behalf of the ICT / Tele-
communications industry in Singapore. It seeks to provide a common plat-
•Examining the business model for mobile advertisements as an additional form for all members of the industry to interact, work together and position Singapore as a leading global
revenue stream InfoCommunications (ICT) hub.
•Best practice for deploying your mobile advertising plans to maximize prepaid For more information about ATis, please visit www.atis.org.sg
revenue
The Connect-World series of magazines provides a forum where the highest-level de-
•Implementing measurement campaigns for your mobile advertisements for cision makers in the telecommunications and information technology sectors can air
gaining partner buy in for your mobile advertising projects their views regarding the impact these technologies have upon regional development.
•Brainstorming session: Unearthing secondary revenue streams of revenue Connect-World publishes editions for each major region: Africa & The Middle East, Asia-Pacific, India, Europe
and Latin America. The North America edition will make its debut this year. Connect- World also publishes
Ms Rina Azcuna-Siongco a yearly global issue and special editions to commemorate important events and shows. Connect-World’s
Head – Core VAS articles, written in non-technical English by the world’s top decision makers, discuss how information and
communications technologies help to shape regional development. Visit: www.connect-world.com
Globe Telecom Philippines
Workshop E 1200 - 1500, (Inclusive of Lunch + Networking) MobileIN.com MobileIN.com strives to help educate and inform industry professionals through fo-
cusing on a balance of wireless and mobile technology and applications as well as
regulatory and business issues. MobileIN.com is dedicated to professionals engaged in the wireless and
Keeping Ahead Of Your Competition through Convergence mobile network profession, including product and service providers, infrastructure and software developers,
consultants and analysis, and the investment community.
•Implementing a robust strategy for obtaining customer data: examining
internal and external sources for customer data
•Leveraging on innovative customer feedback channels for creating greater Telecom Asia provides key decision-makers across all sectors of the Asian telecom
industry with authoritative and independent news, context and analysis in a timely
engagement manner. The Telecom Asia Group provides official and supporting media for over 80 events annually. We are
•Exploring the use of data driven marketing for building a real value and the trusted editorial source for an estimated 60,000 telecommunications and enterprise IT executives across
differentiate prepaid product for your users Asia Pacific. Visit: www.telecomasia.net
Ms Geetha Nadarajan
Wireless Asia is widely recognized as Asia’s leading wireless magazine. Wireless Asia
Customer Intelligence Manager is dedicated to the needs of those telecommunications professionals responsible for
Maxis Malaysia the purchase and specification of wireless and mobile communications technology. Readers benefit from
11 global editorial resources, in order to keep Asian readers up to speed on the impact of wireless develop-
ments. Visit: www.telecomasia.net
6. Main Conference 5 WAYS TO REGISTER
25 – 26 February 2009 Online: www.prepaidmobilesummit.com
Pre and Post Conference Workshops Email: enquiry@iqpc.com.sg
24 & 27 February 2009 Phone: (65) 6722 9388
PLAZA ATHENEE BANGKOK Fax: (65) 6720 3804
A ROYAL MERIDIEN HOTEL Post: IQPC Worldwide Pte Ltd
61 Robinson Road
My booking code is: D 12096.002 PDFW #14-01 Robinson Centre
Please complete in BLOCK CAPITALS as information is used to produce delegate badges. Singapore 068893
Please photocopy for multiple bookings.
Please do not remove this label even if it is not addressed to you. DISCOUNTS & TEAM DEALS
IQPC recognises the value of learning in teams. Group
bookings at the same time from the same company receive
these discount:
3 or more 7% • 5 or more 10% • 8 or more 15%
Discounts cannot be combined and do not apply to
workshop(s)-only booking.
This offer is exclusive of the early bird discount. Call us for a
special discount rate for teams of 10 and above.
VENUE & ACCOMMODATION
*Register and Pay in full no later than 5 December 2008 to qualify for the Early Bird Discount. Plaza Athénée Bangkok, A Royal Méridien Hotel
61 Wireless Road Bangkok 10330, Thailand
GET A FREE PASS when you register as a team of 3 - pay only for the price of 2! Offer applies to conference-only registrations. Tel: +66 2650 8800 Fax: +66 2254 0070-1
This offer is valid till 28th November 2008 (based on regular pricing). Web: www.lemeridien.com/bangkokplazaathenee
ADDITIONAL LOYALTY DISCOUNT of US$100 (conference and package prices) for Past Delegates when you register and pay no
later than 28th November 2008!
Hotel accommodation and travel costs are not included in
All prices in USD Telecom Operator Vendor/Service Provider the registration fee. A reduced corporate room rate has been
arranged at Plaza Athénée Bangkok, A Royal Méridien
Book and Pay
Conference Packages Regular Price Hotel for attendees at this conference. To take advantage of
by 5 Dec 2008
Diamond Plus Package
this special rate, please process the hotel room reservation
(Conference + 5 workshops)
6,594 (Savings of 1,550) 6,894 (Savings of 1,250) form provided upon confirmation of your attendance.
Diamond Package
(Conference + 4 workshops)
5,695 (Savings of 1,300) 5,995 (Savings of 1000) CONFERENCE DOCUMENTATION & AUDIO CD
Gold Package
4,796 (Savings of 1,050) 5,096 (Savings of 750)
(Conference + 3 workshops) Attendee: Conference Documentation and Audio CD with a
Silver Package
3,897 (Savings of 800) 4,197 (Savings of 500) USD100 discount: USD499.
(Conference + 2 workshops)
Non-attendee: Conference Documentation and Audio CD at
Bronze Plus
(Conference + 1 workshop)
2,998 (Savings of 550) 3,298 (Savings of 250) USD599.
Main Conference Only 2,099 (Savings of 300) 2,399 Non-attendee: Conference Documentation only at USD399.
Workshop(s) only (N.B. Advance orders will determine whether or not this conference will be
Workshop A Workshop B Workshop C 1,149 each recorded)
Workshop D Workshop E Any custom duties & taxes imposed on the shipment of the order/s shall be borne
by the recipient.
* Registrations received without payment at the time of booking will incur a processing fee of USD99 per registration
* Discounts DO NOT apply workshop(s) - only bookings Orders without immediate payment or credit card details will incur a processing fee
of USD99 per order.
Workshop A: Synergizing Your Market Penetration Plans with Handset Providers for Driving Higher ARPU and Lower Churn
Workshop B: The New Face of Prepaid Recharge that Merges both Network and Data Offers Cancellation, Substitutions & Program Change Policy: You
Workshop C: Combating Price Wars in Prepaid Roaming may substitute delegates at any time. IQPC does not provide refunds for
Workshop D: Looking Beyond Voice Revenue: Uncovering New Revenue Streams for Your Prepaid Business cancellations. For cancellations received in writing more than seven (7) days
prior to the conference you will receive a 100% credit to be used at another
Workshop E: Keeping Ahead Of Your Competition through Convergence
IQPC conference for up to one year from the date of issuance. For cancellations
received seven (7) days or less prior to an event (including day 7), no credits will
delegate details be issued. In the event that IQPC cancels an event, delegate payments at the date
of cancellation will be credited to a future IQPC event. This credit will be available
Salutation / First Name: ___________________________________________ Last Name:_______________________________________ for up to one year from the date of issuance. In the event that IQPC postpones
an event, delegate payments at the postponement date will be credited towards
Job Title: ______________________________________ Email: ______________________________________________________________ the rescheduled date. If the delegate is unable to attend the rescheduled event,
the delegate will receive a 100% credit representing payments made towards a
Tel: _______________________________ (Mobile)_____________________________ Fax:________________________________________ future IQPC event. This credit will be available for up to one year from the date of
issuance. No refunds will be available for cancellations or postponements.
Department:______________________________________ Company:________________________________________________________ IQPC is not responsible for any loss or damage as a result of a substitution,
alteration or cancellation/postponement of an event. IQPC shall assume no liability
Address:____________________________________________________________________________________________________________ whatsoever in the event this conference is cancelled, rescheduled or postponed
due to a fortuitous event, Act of God, unforeseen occurrence or any other event
Postcode:___________________________________ Country:_______________________________________________________________ that renders performance of this conference impracticable or impossible. For
purposes of this clause, a fortuitous event shall include, but not be limited to: war,
Delegate’s signature: _______________________________________ Date:______________________ I agree to IQPC’s payment terms. fire, labor strike, extreme weather or other emergency.
Please note that speakers and topics were confirmed at the time of publishing;
Approving Manager’s Name:_________________________________________________________________________________________ however, circumstances beyond the control of the organizers may necessitate
substitutions, alterations or cancellations of the speakers and/or topics. As such,
Email Address:______________________________________________________________________________________________________ IQPC reserves the right to alter or modify the advertised speakers and/or topics
if necessary. Any substitutions or alterations will be updated on our web page as
soon as possible.
Signature:_________________________________________________________ Date:____________________________________________
YOUR DETAILS: Please email our Database Manager at enquiry@iqpc.com.sg
If the invoice is to be addressed for the attention of a different person than the delegate, please complete the details below: and inform them of any incorrect details which will be amended accordingly.
DATA PROTECTION: Personal data is gathered in accordance with the Data
Salutation / First Name: ______________________________________________ Last Name:____________________________________ Protection Act 1984. Your data may be passed to other companies who wish to
communicate with you offers related to your business activities. If you do not wish
Email: _________________________________________________________________ Tel: _________________________________________ to receive these offers, please tick the box below.
Please note: Please do not pass my information to any third party.
- If you have not received an acknowledgement before the conference, please call us at +65 6722 9388 to confirm your booking.
- Photocopy this form to register multiple delegates.
PAYMENT TERMS
payment methods
Payment is due in full upon receipt of invoice. Full payment prior to the event is
By Check/Bank Draft: Made payable to IQPC Worldwide Pte Ltd mandatory for attendance.
By Direct Transfer: Please quote D 12096.002 with remittance advice
IQPC Bank details:
Account Name: IQPC Worldwide Pte Ltd IQPC WORLDWIDE PTE. LTD.
Bank Number: 7232 • Account No: 260-085824-690 • Swift Code: HSBCSGSG Company Registration No: 199702288Z
Copyright@ 2008 IQPC Worldwide Pte. Ltd. All rights reserved. This brochure may not be copied,
The Hong Kong and Shanghai Banking Corporation, 21 Collyer Quay, #08-01 HSBC Building, Singapore 049320
photocopied, reproduced, translated, or converted to any electronic or machine-readable form in
All bank charges to be borne by payer. Please ensure that IQPC receives the full invoiced amount. whole or in part without prior written approval of IQPC Worldwide Pte. Ltd
By Credit Card: Expiry Date:
Please debit my credit card: Visa MasterCard American Express
Name Printed on card: _____________________________________________________________ Signature: ____________________
7. Main Conference
25 – 26 February 2009
Pre and Post Conferenc
e Wo
24 & 27 February 2009 rkshops
PLAZA ATHENEE BANGKO
A ROYAL MERIDIEN HOTEK
L
Tel: +65 6722 9388 Email: enquiry@iqpc.com.sg
Fax: +65 6720 3804 Web: www.prepaidmobilesummit.com