Improving communication between physicians and patients is important because poor communication leads to many negative health outcomes and financial consequences. A company called Astute Doctor addresses this issue by providing online interpersonal skills training for physicians. Their courses teach physicians techniques to improve communication that have been shown to increase patient experience scores, reduce malpractice risk, and improve health outcomes. The training is designed to be engaging, practical, and drive long-term behavior change in physicians through various interactive learning formats.
Donna Cooper and Ayal Bitton - Rethinking the traditional one-patient-to-provider value proposition at Advocate Medical Group, as a way to expand access to care while balancing patient preferences for provider continuity.
Astute Doctor is a company focused on improving the disconnect between physicians and their patients. Astute Doctor's online platform offers physician efficiency and interpersonal skills training. Key benefits are improved patient experience, better quality patient care, reduced healthcare expenditure and reduced risk of malpractice litigation.
Leveraging Patient Support Programs in Biologic-Biosimilar Competitive LandscapeAlex Xiaoguang Zhu
Biologics are facing intense competition from biosimilars. In this competitive landscape, strategic levers for both branded biologics and biosimilars typically include payor strategy, promotion and new formulation. As patients become more engaged and patient-centricity is on the rise, there is an increased opportunity to leverage patient support programs as additional strategic lever. This presentation will cover five key learnings that we have uncovered while conducting multi-phase patient support program research for both branded biologics and biosimilars.
This resource summarizes the eight recommendations outlined in the Institute of Medicine's a new consensus study entitled, Improving Diagnosis in Health Care. The recommendations are aimed at making diagnoses more accurate, reliable, efficient, and safe. This work is a continuation of the IOM’s Quality Chasm series.
Sensible Specialist Service Responses to the Methamphetamine “Crisis”Uniting ReGen
APSAD 2014 presentation by Trevor King on current community concerns about methamphetamines and ReGen's experience in developing targetted treatment models for people affected by methamphetamine use.
Donna Cooper and Ayal Bitton - Rethinking the traditional one-patient-to-provider value proposition at Advocate Medical Group, as a way to expand access to care while balancing patient preferences for provider continuity.
Astute Doctor is a company focused on improving the disconnect between physicians and their patients. Astute Doctor's online platform offers physician efficiency and interpersonal skills training. Key benefits are improved patient experience, better quality patient care, reduced healthcare expenditure and reduced risk of malpractice litigation.
Leveraging Patient Support Programs in Biologic-Biosimilar Competitive LandscapeAlex Xiaoguang Zhu
Biologics are facing intense competition from biosimilars. In this competitive landscape, strategic levers for both branded biologics and biosimilars typically include payor strategy, promotion and new formulation. As patients become more engaged and patient-centricity is on the rise, there is an increased opportunity to leverage patient support programs as additional strategic lever. This presentation will cover five key learnings that we have uncovered while conducting multi-phase patient support program research for both branded biologics and biosimilars.
This resource summarizes the eight recommendations outlined in the Institute of Medicine's a new consensus study entitled, Improving Diagnosis in Health Care. The recommendations are aimed at making diagnoses more accurate, reliable, efficient, and safe. This work is a continuation of the IOM’s Quality Chasm series.
Sensible Specialist Service Responses to the Methamphetamine “Crisis”Uniting ReGen
APSAD 2014 presentation by Trevor King on current community concerns about methamphetamines and ReGen's experience in developing targetted treatment models for people affected by methamphetamine use.
The patient experience describes an individual's experience of illness/injury and how healthcare treats them. Good patient experience is very helpful for healthcare industry. Many hospitals and clinics use patient experience surveys to identify where they stand in the term of Patient Experience.
Patient & Family Advisory Councils: the Business Case for Starting a PFAC & P...EngagingPatients
This webinar was presented on March 12, 2015 by Barbara Lewis. It looks at the prevalence and roles that Patient & Family Advisory Councils (PFACs) are playing in U.S. hospitals today, and builds a business case for their implementation:
In first of two-part series, Pamela Greenhouse explores the differences and similarities of the Patient and Family Centered Care Methodology and Practice (PFCC M/P) and leean process improvement approachs, such as Lean, Six Sigma and Toyota. She believes that the PFCC M/P can be the unifying theme for health care, incorporating both process improvement and performance improvement.
6. Advanced Access and Predictive AnalyticsMichele Molden
Christopher Scaven, Renuka Sundaresan, David Sweeney, and Jordan Holland - Exploring an innovative access model that flips conventional scheduling theory on its side and sidesteps traditional access barriers.
At the RACMA Conference Talked about how to use machine learning to improve patient feedback as well as building the rules engine to advise on patient experience improvement. Here are some of the slides and stories shared at the conference which seem to be received very well.
Dr Avi Ratnanesan is the Chief Executive Officer of Energesse, a leading firm that specialises in improving patient experience and customer experience in healthcare. Energesse provides thought leadership in patient-centred innovation and technology solutions including MES Experience for real-time patient feedback and PanSensic for free-text analytics of patient stories.
Decisive Health believes in shared decision-making and providing a Standard of Care.
We are able to help increase practice revenue, reduce overtime staff expenses, increase consultation efficiency, increase patient satisfaction, provide a standard of care across all physicians in the practice, and capture critical data that can help support insurance and legislative negotiations. Our platform does this by aligning the patients and physicians priorities through shared decision-making in the treatment decision process.
The patient experience describes an individual's experience of illness/injury and how healthcare treats them. Good patient experience is very helpful for healthcare industry. Many hospitals and clinics use patient experience surveys to identify where they stand in the term of Patient Experience.
Patient & Family Advisory Councils: the Business Case for Starting a PFAC & P...EngagingPatients
This webinar was presented on March 12, 2015 by Barbara Lewis. It looks at the prevalence and roles that Patient & Family Advisory Councils (PFACs) are playing in U.S. hospitals today, and builds a business case for their implementation:
In first of two-part series, Pamela Greenhouse explores the differences and similarities of the Patient and Family Centered Care Methodology and Practice (PFCC M/P) and leean process improvement approachs, such as Lean, Six Sigma and Toyota. She believes that the PFCC M/P can be the unifying theme for health care, incorporating both process improvement and performance improvement.
6. Advanced Access and Predictive AnalyticsMichele Molden
Christopher Scaven, Renuka Sundaresan, David Sweeney, and Jordan Holland - Exploring an innovative access model that flips conventional scheduling theory on its side and sidesteps traditional access barriers.
At the RACMA Conference Talked about how to use machine learning to improve patient feedback as well as building the rules engine to advise on patient experience improvement. Here are some of the slides and stories shared at the conference which seem to be received very well.
Dr Avi Ratnanesan is the Chief Executive Officer of Energesse, a leading firm that specialises in improving patient experience and customer experience in healthcare. Energesse provides thought leadership in patient-centred innovation and technology solutions including MES Experience for real-time patient feedback and PanSensic for free-text analytics of patient stories.
Decisive Health believes in shared decision-making and providing a Standard of Care.
We are able to help increase practice revenue, reduce overtime staff expenses, increase consultation efficiency, increase patient satisfaction, provide a standard of care across all physicians in the practice, and capture critical data that can help support insurance and legislative negotiations. Our platform does this by aligning the patients and physicians priorities through shared decision-making in the treatment decision process.
Creating value through patient support programsSKIM
How do we become more patient-centered as an organization? How do we ensure the patient/caregiver experience is as optimal as possible?
These are the questions that are being poised to healthcare market researchers in today’s healthcare landscape. And typically healthcare market researchers are turning to methods like “patient journeys” and “patient personas” to help bring that patient-centered understanding to the organization. Problem is … in order to be truly patient-centered, you need to take this charge on from the inside out.
Experience, Design and Innovation departments are springing up in all kinds of healthcare organizations intent on facilitating the organizational shift towards patient-centricity. And, unfortunately, market researchers are intentionally not being invited to the table. If history repeats itself, that will soon change though. These Experience, Design and Innovation departments will need the rigor and breadth of method knowledge that market researchers have in order to succeed in the strategic agendas of their work.
This presentation will give market researcher pointers on which skills, methods and mindsets they’ll likely need to adopt if they are hoping to be perceived as a valued contributor to an Experience, Design or Innovation team. In essence, give attendees a blueprint for how to open up a whole new professional opportunity for themselves, with a simple reframe on whom they are and what they do.
At the end of the session patient/family champions as well as health authorities will understand different approaches to patient engagement in patient safety and quality committees (e.g. dealing with incident reporting, root cause analysis, developing policies and procedures) and how patient engagement impacted patient safety and quality outcomes. The participants and presenters are invited to present examples, tools, and leading practices so the participants will leave with at least one practical idea to implement.
Dementia caregiving as a public health priority: how iGeriCare.ca can help?
The Public Health Agency of Canada's National Dementia Strategy identifies that caregivers face significant physical, mental, and financial impacts as a result of caring for a person living with dementia. Caregivers experience high levels of stress and are at a higher risk of injury and depression. As an essential part of the care team, supports must be provided to improve the quality of life for both the person living with dementia and the caregiver as well. The need for evidence-based caregiver education has been identified by national and provincial dementia strategies and the Health Quality Ontario Standard for dementia.
iGeriCare was developed by experts in geriatrics, mental health, and e-learning at McMaster University to provide evidence-based dementia education for informal family caregivers of persons living with dementia. The free, open-access web-based program allows caregivers to access resources from their own homes, at their own pace with the ability to easily share the experience with other family members and caregivers. iGeriCare's features include ten multi-media lessons, curated resources, and is host to live, online events where viewers can interact directly with experts in dementia and geriatrics. Since July 2018, over 90,000 visitors have come to the site to experience the lessons, live events, and explore the resources.
Join Drs. Anthony Levinson and Richard Sztramko as they discuss why dementia, caregiver wellness, and brain health are important public health issues. Learn about the evidence regarding the effectiveness of web-based caregiver education. Explore iGeriCare's features and hear about how the program was designed, developed, and implemented and the results of the qualitative research performed to date.
Recorded on December 12, 2019.
2021-2022 NTTAP Webinar: Fundamentals of Comprehensive CareCHC Connecticut
Join us as we discuss the core concepts of team-based care and introduce elements of team-based care that builds upon these basics to support your teams in advancing their capability to provide satisfying and effective care to complex patient populations. .
We will be joined by Margaret Flinter, Senior Vice President/Clinical Director for Community Health Center, Inc., and both Thomas Bodenheimer, MD, Physician and Founding Director, and Rachel Willard Grace, Director, from the Center for Excellence in Primary Care.
2021-2022 NTTAP Webinar: Building the Case for Implementing Postgraduate NP R...CHC Connecticut
Join us as we discuss the drivers and processes of implementing a postgraduate nurse practitioner residency program at your health center, the benefits of implementing a postgraduate residency program, and the residency tracks for Family, Psychiatric/Mental Health, Pediatric, and Adult-Gerontology Nurse Practitioners.
We will be joined by Charise Corsino, Program Director of the Nurse Practitioner Residency Program, and Nicole Seagriff, Clinical Program Director of the Primary Care Nurse Practitioner Residency Program, from the Community Health Center Inc.
Leading the Customer Experience Revolution: Baystate Health, Cleveland Clinic...Renown Health
Leading the Customer Experience Revolution. Customer experience is radically shifting to the forefront in healthcare. Examine the leadership role of marketing in driving excellence in service design, patient experience, and social engagement.
Margaret Coughlin, SVP and Chief Marketing & Communications Officer
Boston Children’s Hospital (Boston, MA); Suzanne Hendery, VP, Marketing & Public Affairs, Baystate Health (Springfield, MA); Paul Matsen, Chief Marketing & Communications Officer Cleveland Clinic (Cleveland, OH); Linda MacCracken, (Facilitator), Senior Principal, Accenture. Presented at the 2016 Healthcare Marketing & Physician Strategies Summit, Chicago, 5/22/2016
Resident Performance from the Patient's View: Richard Wardrop, MD, PhD, FAAPPicker Institute, Inc.
Principal investigator: Richard M. Wardrop III, MD, PhD, FAAP, FACP, WakeMed Faculty Physicians, Internal Medicine and Pediatrics, Assistant Professor at Virginia Tech Cailion School of Medicine and the University of North Carolina School of Medicine
The Resident Performance project intended to adapt an existing attendant-based evaluation into a patient-centered prototype tool that is concise, valid and reliable, and that enables patients to accurately assess resident performance on 4/6 ACGME competencies. Performance with regard to ACGME core competencies of residents who receive feedback and coaching using the patient-centered tool was compared to that of those who received attending-only feedback.
Patient’s experience, improve the quality health3zsaddique
Putting patients first requires more than world-class clinical care – it requires care that addresses every aspect of a patient’s encounter with Hospital, including the patient’s physical comfort, as well as their educational, emotional, and spiritual needs. A team of professionals should serves as an advisory resource for critical initiatives across the Hospital health system. In addition, it should provide resources and data analytics; identify, support, and publish sustainable best practices; and collaborate with a variety of departments to ensure the consistent delivery of patient-centered care.
How to make care and support planning a two-way dynamic - presentation from webinar held on 1 October 2014
This relates to the first NHS IQ Long Term Conditions Improvement Programmes Wednesday Lunch & Learn Webinar Series. How to make care and support planning a 2 way dynamic hosted by Dr Alan Nye & Brook Howells from AQuA. This webinar discussed how to encourage patients, carers and the public to work alongside (in equal partnership) with clinicians and managers
Patient engagement is a critical element of successful transitions of care. Without it, patients are improperly educated about their condition and inadequately prepared to self-manage.
Healthcare organizations need effective and scalable ways of engaging patients post-discharge.
In this presentation for Digital Health Institute Summit 2020 I will explain how we overcame barriers for patient engagement and achieved very high response rates using our ePRO ZEDOC Platform. I'll give real-world insights from a project we ran at the Rheumatology service at NUH in Singapore.
I wear two hats - this talk is with the first one!
2. Communication is a major barrier to
achieving patient health outcomes
55% concerns not identified
60% instructions not understood
50% medication adherence
70% serious adverse outcomes
Sources: WHO, 2013; Joint Commission, 2009;
Starfield, 1981; Stewart, 1979.
4. Providers have $$$ at risk due to
low patient experience ratings
Significant reductions in Medicare reimbursements
Penalties apply when patients readmitted with same problem
Negotiated contracts to share losses (or savings) with Medicare
Lower patient volumes due to poor public ratings
Higher risk of malpractice litigation
5. Our goal is to reduce the
communication disconnect
between physician and patient
6. Astute Doctor delivers interpersonal
skills training for physicians
State-of-the-art tech platform
400 techniques proven to reduce
communication disconnect
Improves patient experience scores
Reduced risk of malpractice litigation
350 sources of research
4,000 physician participants to date
8. …and helps hospitals and physician
groups improve performance.
IMPROVE
PATIENT
SATISFACTION
REDUCE
COST OF
CARE DELIVERY
REDUCE
MALPRACTICE
RISK
DELIVER
QUALITY
PATIENT CARE
9. Interpersonal skills drive overall
patient experience scores
0
0.1
0.2
0.3
0.4
0.5
0.6
0.7
Relative impact on overall patient experience scores
Office
Staff
Provider
Communication
Access to
Services
Source: Healthstream, 2013
Correlationtooverallscore
Improving patient experience is a top priority for health providers because it
directly affects income. Improving the communication between physician and
patient can increase patient experience scores more than any other factor.
10. Improve physician communication by
8% to be a top performing hospital
82%!
90%!
0%! 50%! 100%!
National Average!
Top Performing Hospital!
Percentage of patients that answered ‘Always’!
“How often did doctors treat you with respect and courtesy, listen
carefully to you, explain things in a way you could understand.”!
Source: Centers for Medicare and Medicaid, 2014
11. What do patients want?
1. Simple explanations
2. Careful listening
3. Show respect
4. Enough time to
address concerns
5. Knowledge of
medical history
Source: Stelfox, 2005!
12. Online courses provide techniques to
improve every patient encounter
Building Strong!
Patient Relationships!
Eliciting Patient
Concerns!
Patient-Centered
Information Gathering!
Maximizing Patient
Understanding!
and Recall!
Motivating!
Patients!
Setting Mutually!
Agreed Goals!
Managing Difficult!
Patients!
Cross Cultural
Communication!
Astute Doctor courses are CME accredited through our ‘Joint Sponsor’
agreement with Cleveland Clinic Foundation for Continuing Education!
14. Practical techniques,
immediately useful
• We go beyond a simple list of
WHAT doctors need to do
• We focus on HOW doctors can
actually use interpersonal skills
with patients
15. Engaging, interactive experience
facilitates deep learning
Narrated audiovisual experience
Interactive learning formats
User-friendly navigation and reporting
Case studies and examples
16. We also offer immersive ‘blended’
learning to drive behavior change
Live Webinars
Quarterly
Small Group
Workshops
Large Group
Lectures
Online Courses
17. Live webinars
• Interactive ‘chat show’ style format
• 1-hour, fast paced, engaging presentation
• Audience participation via interactive polls, Q&A chat
• 2 facilitators per webinar
• Quarterly in 2015
18. Small group workshops
• Intensive small group sessions with expert facilitators
– Optional Train-the-Trainer format
• Opportunity to fine-tune the implementation of key
techniques
• Includes examples, simulations, role-plays, peer discussion
• Pre-work required – participants to complete relevant
online courses and other material prior to attendance
• Full-day or half-day format, onsite at your institution
• 2 facilitators, 12 participants maximum
19. Live interactive lectures
• Large group lecture, interactive presentation
• Opportunity to learn through series of examples
• Audience members to participate as ‘patients’
• Demonstration of good v poor techniques
• 1-hour, onsite at your institution
• Audience participation via red/green voting, Q&A
• 1 speaker (Sessions repeated twice per day)
20. Plan pricing
Easy start Essential Premium Enterprise
$109
per educational activity
(no subscription)
$199
per user per year
$299
per user per year
$499+
per user per year
(min 500 users,
2 year contract)
Online
Courses
Live Webinars
Quarterly
Online
Courses
Online
Courses
Live Webinars
Quarterly
Online
Courses
Live Webinars
Quarterly
Small Group
Workshops
Large Group
Lectures
21. Over 4,000 physician participants –
positive feedback
96%#
of physicians say they are likely
to use techniques from courses
Source: Astute Doctor User Survey October 2014
of physicians believe Astute Doctor
content will improve communication
of physicians will use course strategies
in more than 20 patients per month
91%#
91%#
22. For further information please contact:!
!
GRANT SIMIC, Co-founder & Chief Executive Officer!
grantsimic@astutedoctor.com +1 (949) 295 1484
Astute Doctor Education, Inc, 30262 Crown Valley Pkwy, Suite B395, Laguna Niguel, CA 92677 www.astutedoctor.com