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 The task:
 go into 6 stored for at least 15 minutes and
 observe based on guidelines. What are the
 insights?
 Discoveries made in      Discoveries made
  the first few minutes     after 5 minutes
 Can be also              Very probable to not
  discovered without        be discovered without
  guidelines probably       guidelines




       FIRST LOOK               SECOND LOOK
 Almost   all store look the same- grey or white
  tiles, black shelves, white walls
 Most of the sales people look the same- 20-
  30, white, female, blonde
 There are the same concepts of selling things
  everywhere- most expensive things in the
  front, impulsury buying next to check out,
  cheap in the back
 Creativity was generally a lack!
 In most stores crativity was not found how
  the store looked like- also due to the
  restrictions of the shop
 The difference lies mostly in how people are
  approached
 In some shops I wanted to leave right away
  but a nice smile or a simple hi of a sales
  woman made me stay longer
 The way they help is beyond average!
I was walking already for quiet some time
  and I didn´t really want to go in another
  store which is the same and has the same
  clothes and follows the same concept
 And then I saw this…
A Place for joy!!!
Ijust got drawn in without waiting for a
 second…
 Full of people
 Kids laughing
 Loud music
 Joy
 Creativity running through the room
 People being all ages
 differences
…   that today this store sold more than
  anyone else in the shopping street I was in
 Because they dared to be different.
 The had all kinds of things for everyone and
  at the same time they were crazy… in
  everypore… the 40 year ols cashier and the
  16 year old sales guy… they dares to be
  different for people that are different 

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Observations of Store Atmospheres and Customer Experiences

  • 1.
  • 2.  The task: go into 6 stored for at least 15 minutes and observe based on guidelines. What are the insights?
  • 3.  Discoveries made in  Discoveries made the first few minutes after 5 minutes  Can be also  Very probable to not discovered without be discovered without guidelines probably guidelines FIRST LOOK SECOND LOOK
  • 4.
  • 5.  Almost all store look the same- grey or white tiles, black shelves, white walls  Most of the sales people look the same- 20- 30, white, female, blonde  There are the same concepts of selling things everywhere- most expensive things in the front, impulsury buying next to check out, cheap in the back  Creativity was generally a lack!
  • 6.
  • 7.  In most stores crativity was not found how the store looked like- also due to the restrictions of the shop  The difference lies mostly in how people are approached  In some shops I wanted to leave right away but a nice smile or a simple hi of a sales woman made me stay longer  The way they help is beyond average!
  • 8.
  • 9. I was walking already for quiet some time and I didn´t really want to go in another store which is the same and has the same clothes and follows the same concept  And then I saw this…
  • 10. A Place for joy!!!
  • 11. Ijust got drawn in without waiting for a second…
  • 12.  Full of people  Kids laughing  Loud music  Joy  Creativity running through the room  People being all ages  differences
  • 13. … that today this store sold more than anyone else in the shopping street I was in  Because they dared to be different.  The had all kinds of things for everyone and at the same time they were crazy… in everypore… the 40 year ols cashier and the 16 year old sales guy… they dares to be different for people that are different 