This report compares two automotive workshop businesses in Malaysia - E.H Auto Care Service Centre in Klang Valley and Hock Tyre Services and Battery in Melaka. It provides background on the businesses, their histories, products/services offered, competitors, challenges faced, and strategies employed. Interviews were conducted with the owners. The businesses are analyzed and compared based on various competitive traits and factors. The report concludes with a recommendation on which business is more successful.
This report compares two automotive workshop businesses in Malaysia - E.H. Auto Care Service Centre in Bandar Sunway and Hock Tyre Services & Battery in Melaka. Both are family-run businesses that have operated for over 20 years. The report provides background on the businesses, analyzes their competitive strategies and markets, and identifies some similarities and differences between the two.
This report compares two automotive workshop businesses in Malaysia - E.H Auto Care Service Centre in Klang Valley and Hock Tyre Services & Batteries in Melaka. It provides a brief history and description of each business, analyzes their competitive traits and challenges, and compares their similarities and differences. Interviews were conducted with the owners to gather information. The report finds that while both businesses have been successful in their respective regions, Hock Tyre Services & Batteries has expanded to more locations, demonstrating more success in monopolizing the local tire industry.
This document outlines a group presentation on a comparative analysis of two automotive workshop businesses - E.H Auto Care Service Centre in Klang Valley and Hock Tyre Services in Melaka. It includes descriptions of the businesses and their histories, a comparative analysis of their competitive traits and strategies, challenges faced by new businesses, and recommendations. The group conducted interviews with the business owners to gather information for the analysis and presentation.
This document provides a comparative analysis report of two hair salon businesses located in different geographical locations: Tenze Hair Studio and Stella hair salon. The report includes a brief description of each business' history and founding, competitive traits analysis comparing the two businesses, and recommendations to improve competitiveness. Tenze Hair Studio is a larger commercial business with 6 branches, while Stella is a smaller home-based salon in Banting. Both face several competitors and are considered monopolistically competitive. The report recommends Stella increase prices and improve management systems, while Tenze could set goals and improve customer service.
This report compares two automotive workshop businesses, E.H Auto Care Service Centre in Klang Valley and Hock Tyre Services and Battery in Melaka. Both businesses have been operating for over 20 years and provide tyre, battery, and automotive repair services. The report analyzes the history, operations, customers, finances, and strategies of each business. It finds that E.H Auto Care has more locations, employees, and annual revenue than Hock Tyre Services but both have strong customer loyalty through quality service and maintaining good customer relationships.
This document describes a research assignment comparing two tire and auto service businesses in different locations. It discusses a group of five students interviewing Yuen Chuan Huat Tyres & Batteries in Malacca, a family-owned workshop, and HupShun Tyres in Subang Jaya, which has multiple branches. The document outlines the businesses' histories, products/services, strategies, and competitors. It finds Yuen Chuan Huat competes through product variety, advertising, and pricing, while HupShun employs pricing, large product selection, excellent customer service, and advertising on websites and magazines.
This document summarizes information about two automotive workshops - E.H. Auto Cares Service Centre in Bandar Sunway and Hock Tyre Services & Batteries Sdn. Bhd. in Malacca. It provides details on their history, services offered, strategies to compete, and makes suggestions to improve their businesses. Both workshops aim to provide good customer service and reasonable pricing, but differ in their main products and level of competitiveness depending on their location.
This report compares two automotive workshop businesses in Malaysia - E.H. Auto Care Service Centre in Bandar Sunway and Hock Tyre Services & Battery in Melaka. Both are family-run businesses that have operated for over 20 years. The report provides background on the businesses, analyzes their competitive strategies and markets, and identifies some similarities and differences between the two.
This report compares two automotive workshop businesses in Malaysia - E.H Auto Care Service Centre in Klang Valley and Hock Tyre Services & Batteries in Melaka. It provides a brief history and description of each business, analyzes their competitive traits and challenges, and compares their similarities and differences. Interviews were conducted with the owners to gather information. The report finds that while both businesses have been successful in their respective regions, Hock Tyre Services & Batteries has expanded to more locations, demonstrating more success in monopolizing the local tire industry.
This document outlines a group presentation on a comparative analysis of two automotive workshop businesses - E.H Auto Care Service Centre in Klang Valley and Hock Tyre Services in Melaka. It includes descriptions of the businesses and their histories, a comparative analysis of their competitive traits and strategies, challenges faced by new businesses, and recommendations. The group conducted interviews with the business owners to gather information for the analysis and presentation.
This document provides a comparative analysis report of two hair salon businesses located in different geographical locations: Tenze Hair Studio and Stella hair salon. The report includes a brief description of each business' history and founding, competitive traits analysis comparing the two businesses, and recommendations to improve competitiveness. Tenze Hair Studio is a larger commercial business with 6 branches, while Stella is a smaller home-based salon in Banting. Both face several competitors and are considered monopolistically competitive. The report recommends Stella increase prices and improve management systems, while Tenze could set goals and improve customer service.
This report compares two automotive workshop businesses, E.H Auto Care Service Centre in Klang Valley and Hock Tyre Services and Battery in Melaka. Both businesses have been operating for over 20 years and provide tyre, battery, and automotive repair services. The report analyzes the history, operations, customers, finances, and strategies of each business. It finds that E.H Auto Care has more locations, employees, and annual revenue than Hock Tyre Services but both have strong customer loyalty through quality service and maintaining good customer relationships.
This document describes a research assignment comparing two tire and auto service businesses in different locations. It discusses a group of five students interviewing Yuen Chuan Huat Tyres & Batteries in Malacca, a family-owned workshop, and HupShun Tyres in Subang Jaya, which has multiple branches. The document outlines the businesses' histories, products/services, strategies, and competitors. It finds Yuen Chuan Huat competes through product variety, advertising, and pricing, while HupShun employs pricing, large product selection, excellent customer service, and advertising on websites and magazines.
This document summarizes information about two automotive workshops - E.H. Auto Cares Service Centre in Bandar Sunway and Hock Tyre Services & Batteries Sdn. Bhd. in Malacca. It provides details on their history, services offered, strategies to compete, and makes suggestions to improve their businesses. Both workshops aim to provide good customer service and reasonable pricing, but differ in their main products and level of competitiveness depending on their location.
The document provides a business plan presentation for Syahmi's Carwash Center. The business offers car washing, maintenance, and cafe services. It has four owners with engineering, business, and accounting backgrounds. The business plan outlines the company background, location, organization structure, job roles, operations, marketing plan, and financial projections. The company aims to increase customer awareness and profits by 30% through quality service and targeting corporate and luxury car customers.
GRAPHYT - (ENT530 - Social Media Portfolio)HarithDaniel9
GRAPHYT Design Service provides graphic design and video editing services. They created a Facebook page in October 2019 to promote their business online. They posted various types of content on their page including teaser posts to generate interest, soft sell posts to build brand awareness, and hard sell posts promoting their service packages and prices. In total they posted 3 times in October, 6 times in November, and 4 times in December to attract customers and generate sales on Facebook.
This document provides an introduction and background information for We Care For You Sdn. Bhd., a partnership business that plans to establish a community service for the elderly in Shah Alam, Selangor. The business aims to provide activities and a space for seniors to socialize. Key details include the company's vision, mission, objectives, logo, location plan, and background.
1) The document discusses the background and entrepreneurship journey of several Malaysian entrepreneurs from different ethnicities including Mr. Wan Mahadi Bin Hj. Wan Muntil, the owner of JJCR Construction and Services Sdn. Bhd.
2) It describes Mr. Wan Mahadi's experience working as a consultant for Petronas before starting his own construction business in 2002 which has now expanded to several projects.
3) The document analyzes whether Mr. Wan Mahadi uses a causal or effectual process in his business, concluding that he utilizes both concepts to take advantage of opportunities and leverage his expertise and reputation to expand his business.
Raja Sriram has over 21 years of experience as a financial accountant. He has held accounting roles such as Accountant and Account Payables in various companies in Bahrain and India since 1987. His skills include expertise in computerized accounting software like Pastel and Tally, as well as accounts receivable, accounts payable, cash handling, and salary disbursement. He holds a B.Sc degree from Madurai Kamaraj University in Tamil Nadu, India.
This document contains a summary of Biplab Ghosh's resume. It outlines his contact information, 5+ years of work experience in marketing, sales, and administration roles in various industries. It also provides details on his educational qualifications including an MBA in Marketing and skills in Microsoft Office and SAP SD.
This document is a report comparing two bakery businesses located in different geographical areas. It discusses Wonderbread Bakery and Café in Seremban and The Carpenter's Daughter in Subang. The report includes a table of contents, key summary, history of the bakery trade, brief descriptions of the two businesses, and a comparative analysis of their competitive traits such as number of competitors and strategies used. It finds that The Carpenter's Daughter has been more commercially successful.
This document appears to be a summer training report submitted by Satnam Singh on customer satisfaction at Peaks Automobiles Pvt Ltd, an authorized dealer of Maruti Suzuki vehicles in Srinagar, Kashmir. It includes an acknowledgements section, declaration, preface, table of contents, and initial sections on the industrial and company profiles of Peaks Automobiles. The objectives, vision, and mission of the organization are also outlined. The report appears to analyze customer satisfaction through research methodology and a questionnaire at the automobile dealership.
This document provides an overview of Warisan Craft Enterprise, a partnership business that produces and sells products made from rattan. The business is located in Port Dickson, Negeri Sembilan, Malaysia and has 6 partners. Warisan Craft Enterprise aims to maintain traditional rattan crafts and create new unique products. The business plan outlines the company details, backgrounds of the partners, and financial projections over 3 years with an estimated profit of RM 316,376.19.
Tean Ean Local Products in Penang and Sin Hup Heng Local Product in Klang Valley are compared. Tean Ean offers a variety of differentiated local products and pastries and has grown more successful than Sin Hup Heng, which offers a limited standardized product selection. Tean Ean employs strategies like promotions and good customer service to compete against rivals, while Sin Hup Heng focuses on product quality. The report analyzes the competitive nature of each market and provides recommendations for Sin Hup Heng to diversify products and improve their shop location and appearance.
This document provides a comparative analysis of two local product shops in different locations - Tean Ean Local Product in Penang and Sin Hup Heng in Klang Valley, Selangor. It finds that Tean Ean is more commercially successful due to its attractive location in Gurney Drive tourism area, wider product selection including signature tau sar pneuh pastries, and competitive strategies like promotions. In contrast, Sin Hup Heng has only one shop location and focuses on a single biscuit product. Both businesses faced initial challenges establishing themselves but have been able to grow, with Tean Ean now expanding beyond Penang.
This document summarizes a student's research project on the records and information management, sales, and customer service functions of PC Clinic Company. The student conducted interviews and distributed questionnaires to employees in the marketing, sales, and customer service departments. The main findings were that the marketing department's core functions are promotional activities, budgeting, and advertising. The customer service department focuses on addressing customer complaints and ensuring satisfaction. The sales department maintains sales records and monitors stock. Some challenges encountered were employees fearing victimization and some information being withheld due to confidentiality.
Lori Sergentakis has over 30 years of experience in retail management and sales. She is currently a sales associate at Nordstrom where she has exceeded sales expectations and built a loyal customer base. Previously, she was the manager of Amy's Hallmark where she oversaw payroll, scheduling, inventory management, and loss prevention. She has a proven track record of leadership, sales achievements, and developing customer relationships across various retail roles.
Miss Lasen was sketching with her hands in an amusing way. She seemed to be enjoying herself as she drew pictures in the air without using any tools. The way she gestured vividly told a story through her animated hand movements alone.
This document advertises vacation packages at resorts in Kissimmee, Florida; the Bahamas; Steamboat Springs, Colorado; and Cabo San Lucas, Mexico from October 2014 to September 2014 for only $398 per week. It provides the names and dates of each package and directs readers to a website for more information on booking one of the affordable week-long getaways.
Las TIC pueden utilizarse de varias maneras beneficiosas en la educación. Permiten a los profesores explicar conceptos complejos de manera fácil, asegurar la comprensión de los estudiantes y crear clases interactivas que mejoren la concentración y asistencia. También pueden usarse imágenes a través de las TIC para mejorar la memoria retentiva de los estudiantes.
PDHPE (Personal Development, Health and Physical Education) is an essential part of the primary school curriculum. It helps students develop mental, physical, spiritual and social well-being. PDHPE teaches students skills to establish healthy lifestyles, develop meaningful relationships, make well-informed decisions, and understand self and others. The subject covers topics in personal development, health, and physical education to achieve these important student outcomes.
The document provides a business plan presentation for Syahmi's Carwash Center. The business offers car washing, maintenance, and cafe services. It has four owners with engineering, business, and accounting backgrounds. The business plan outlines the company background, location, organization structure, job roles, operations, marketing plan, and financial projections. The company aims to increase customer awareness and profits by 30% through quality service and targeting corporate and luxury car customers.
GRAPHYT - (ENT530 - Social Media Portfolio)HarithDaniel9
GRAPHYT Design Service provides graphic design and video editing services. They created a Facebook page in October 2019 to promote their business online. They posted various types of content on their page including teaser posts to generate interest, soft sell posts to build brand awareness, and hard sell posts promoting their service packages and prices. In total they posted 3 times in October, 6 times in November, and 4 times in December to attract customers and generate sales on Facebook.
This document provides an introduction and background information for We Care For You Sdn. Bhd., a partnership business that plans to establish a community service for the elderly in Shah Alam, Selangor. The business aims to provide activities and a space for seniors to socialize. Key details include the company's vision, mission, objectives, logo, location plan, and background.
1) The document discusses the background and entrepreneurship journey of several Malaysian entrepreneurs from different ethnicities including Mr. Wan Mahadi Bin Hj. Wan Muntil, the owner of JJCR Construction and Services Sdn. Bhd.
2) It describes Mr. Wan Mahadi's experience working as a consultant for Petronas before starting his own construction business in 2002 which has now expanded to several projects.
3) The document analyzes whether Mr. Wan Mahadi uses a causal or effectual process in his business, concluding that he utilizes both concepts to take advantage of opportunities and leverage his expertise and reputation to expand his business.
Raja Sriram has over 21 years of experience as a financial accountant. He has held accounting roles such as Accountant and Account Payables in various companies in Bahrain and India since 1987. His skills include expertise in computerized accounting software like Pastel and Tally, as well as accounts receivable, accounts payable, cash handling, and salary disbursement. He holds a B.Sc degree from Madurai Kamaraj University in Tamil Nadu, India.
This document contains a summary of Biplab Ghosh's resume. It outlines his contact information, 5+ years of work experience in marketing, sales, and administration roles in various industries. It also provides details on his educational qualifications including an MBA in Marketing and skills in Microsoft Office and SAP SD.
This document is a report comparing two bakery businesses located in different geographical areas. It discusses Wonderbread Bakery and Café in Seremban and The Carpenter's Daughter in Subang. The report includes a table of contents, key summary, history of the bakery trade, brief descriptions of the two businesses, and a comparative analysis of their competitive traits such as number of competitors and strategies used. It finds that The Carpenter's Daughter has been more commercially successful.
This document appears to be a summer training report submitted by Satnam Singh on customer satisfaction at Peaks Automobiles Pvt Ltd, an authorized dealer of Maruti Suzuki vehicles in Srinagar, Kashmir. It includes an acknowledgements section, declaration, preface, table of contents, and initial sections on the industrial and company profiles of Peaks Automobiles. The objectives, vision, and mission of the organization are also outlined. The report appears to analyze customer satisfaction through research methodology and a questionnaire at the automobile dealership.
This document provides an overview of Warisan Craft Enterprise, a partnership business that produces and sells products made from rattan. The business is located in Port Dickson, Negeri Sembilan, Malaysia and has 6 partners. Warisan Craft Enterprise aims to maintain traditional rattan crafts and create new unique products. The business plan outlines the company details, backgrounds of the partners, and financial projections over 3 years with an estimated profit of RM 316,376.19.
Tean Ean Local Products in Penang and Sin Hup Heng Local Product in Klang Valley are compared. Tean Ean offers a variety of differentiated local products and pastries and has grown more successful than Sin Hup Heng, which offers a limited standardized product selection. Tean Ean employs strategies like promotions and good customer service to compete against rivals, while Sin Hup Heng focuses on product quality. The report analyzes the competitive nature of each market and provides recommendations for Sin Hup Heng to diversify products and improve their shop location and appearance.
This document provides a comparative analysis of two local product shops in different locations - Tean Ean Local Product in Penang and Sin Hup Heng in Klang Valley, Selangor. It finds that Tean Ean is more commercially successful due to its attractive location in Gurney Drive tourism area, wider product selection including signature tau sar pneuh pastries, and competitive strategies like promotions. In contrast, Sin Hup Heng has only one shop location and focuses on a single biscuit product. Both businesses faced initial challenges establishing themselves but have been able to grow, with Tean Ean now expanding beyond Penang.
This document summarizes a student's research project on the records and information management, sales, and customer service functions of PC Clinic Company. The student conducted interviews and distributed questionnaires to employees in the marketing, sales, and customer service departments. The main findings were that the marketing department's core functions are promotional activities, budgeting, and advertising. The customer service department focuses on addressing customer complaints and ensuring satisfaction. The sales department maintains sales records and monitors stock. Some challenges encountered were employees fearing victimization and some information being withheld due to confidentiality.
Lori Sergentakis has over 30 years of experience in retail management and sales. She is currently a sales associate at Nordstrom where she has exceeded sales expectations and built a loyal customer base. Previously, she was the manager of Amy's Hallmark where she oversaw payroll, scheduling, inventory management, and loss prevention. She has a proven track record of leadership, sales achievements, and developing customer relationships across various retail roles.
Miss Lasen was sketching with her hands in an amusing way. She seemed to be enjoying herself as she drew pictures in the air without using any tools. The way she gestured vividly told a story through her animated hand movements alone.
This document advertises vacation packages at resorts in Kissimmee, Florida; the Bahamas; Steamboat Springs, Colorado; and Cabo San Lucas, Mexico from October 2014 to September 2014 for only $398 per week. It provides the names and dates of each package and directs readers to a website for more information on booking one of the affordable week-long getaways.
Las TIC pueden utilizarse de varias maneras beneficiosas en la educación. Permiten a los profesores explicar conceptos complejos de manera fácil, asegurar la comprensión de los estudiantes y crear clases interactivas que mejoren la concentración y asistencia. También pueden usarse imágenes a través de las TIC para mejorar la memoria retentiva de los estudiantes.
PDHPE (Personal Development, Health and Physical Education) is an essential part of the primary school curriculum. It helps students develop mental, physical, spiritual and social well-being. PDHPE teaches students skills to establish healthy lifestyles, develop meaningful relationships, make well-informed decisions, and understand self and others. The subject covers topics in personal development, health, and physical education to achieve these important student outcomes.
El documento describe una práctica de neumática para el equipo 6°A de Mecánica Industrial del CETIS 162. La práctica involucra el uso de componentes neumáticos y tiene como objetivos describir el funcionamiento de estos componentes y simular su comportamiento a través de un diagrama. La práctica se completará en 30 minutos y contará con la supervisión del Ing. Carlos Martínez Estañón.
The document profiles several employees of a marketing department, describing their roles, backgrounds, interests and personalities. Perry Hines is a senior vice president who enjoys surrounding himself with creative people. Kim McDonald is a vice president and mother of two who works hard and rises quickly in her career. Carla Shead is an administrator and company store director who wears many hats and enjoys family, music and charity work.
The Gov Run is an event taking place on September 26th on the APSU campus at 6pm. General admission tickets are $15 until June 30th, $20 from August 1st to September 25th, and $25 the day of the event. Children 5 and under get in free and there is a military discount. APSU does not discriminate based on attributes such as race, religion, age, or veteran status.
Marketing Communication Training PresentationCody Krell
I was selected to create and present a marketing communication training presentation for the new expanding department in the Kansas City Region. This was an honor to be chosen for this opportunity and this was my first chance to expand on my marketing knowledge and experience, I want to keep expanding on my marketing and training abilities.
This report compares two automotive workshop businesses in Malaysia - E.H Auto Care Service Centre in Klang Valley and Hock Tyre Services & Batteries in Melaka. It provides background on the businesses, including their histories, locations, products/services offered, employees, revenues, and competitors. The report analyzes the similarities and differences between the businesses, challenges they face, nature of their markets, and which has been more successful. Interviews were conducted with the owners to gather information.
This report compares two automotive workshop businesses, E.H Auto Care Service Centre in Klang Valley and Hock Tyre Services and Battery in Melaka. Both businesses have been operating for over 20 years and provide tyre, battery, and automotive repair services. The report analyzes the history, operations, customers, finances, and strategies of each business. It finds that E.H Auto Care has more locations, employees, and annual revenue than Hock Tyre Services but both have strong customer loyalty through quality service and maintaining good customer relationships.
This report compares two automotive workshop businesses, E.H Auto Care Service Centre in Klang Valley and Hock Tyre Services and Battery in Melaka. Both businesses have been operating for over 20 years and provide tyre, battery, and automotive repair services. The report analyzes the history, operations, customers, finances, and strategies of each business. It finds that E.H Auto Care has more locations, employees, and annual revenue than Hock Tyre Services but both have strong customer loyalty through quality service and maintaining good customer relationships.
This document discusses a group assignment comparing two tire and auto service businesses - one in Malacca called Yuen Chuan Huat Tyres & Batteries Sdn Bhd, and another in Subang Jaya called Hup Shun Tyres Auto Car Care Sdn Bhd. It provides background on each business, including founding year, location, products/services offered, number of employees, average daily customers, and strategies. It also gives a brief history of the tire industry in Malaysia and how it has developed.
This document provides a feasibility report for a proposed motorbike repair business called The Guardian in Ho Chi Minh City, Vietnam. It covers the business idea, industry and market analysis, business model, and future action plan. The business aims to provide premium repair and customization services for motorbikes to address unmet demand. An analysis of the growing motorbike industry finds opportunities but also competition. The business model outlines revenue sources, costs, resources needed, and risks. Initial investment of $200,000 is estimated. With commitment from the founding team and support, the business is deemed feasible.
This document provides a comparative analysis report of two hair salon businesses located in different geographical locations: Tenze Hair Studio and Stella hair salon. The report includes a brief description of each business' history and founding, competitive traits analysis comparing the two businesses, and recommendations to improve competitiveness. Tenze Hair Studio is a larger commercial business with 6 branches, while Stella is a smaller home-based salon in Banting. Both face competition from other local salons and are considered monopolistically competitive. The report finds Tenze Hair Studio has stronger competitive advantages through product differentiation, advertising, and more systematic management. Recommendations include increasing prices and online marketing for Stella, while Tenze could benefit
The document is a summer training report submitted for a Master's degree in business administration. It provides an overview of Peaks Automobiles Pvt Ltd, an authorized dealer of Maruti Suzuki vehicles in Srinagar, Kashmir. It discusses the company's profile, objectives, vision, and leadership. It also summarizes the Indian automobile industry and provides background on Maruti Suzuki India Limited, the largest car manufacturer in India. The report aims to study customer satisfaction levels at Peaks Automobiles.
Gupta Jee provides on-the-job training to new employees for 5-7 months before making them permanent. Training focuses on developing employee skills to improve customer satisfaction. Conflicts with supervisors are avoided as getting along with authority figures is emphasized for career success.
Toyota and Lamborghini are automobile companies with very different histories and products. Toyota was founded in 1933 in Japan and now has over 50 branches in Malaysia selling popular models like the Vios and Camry. Lamborghini was founded in 1963 in Italy by Ferrucio Lamborghini and now has one showroom in Kuala Lumpur selling high-end sports cars like the Gallardo and Aventador. Both companies face strong competition from other brands but employ different strategies to attract customers - Toyota focuses on technology and reliability while Lamborghini emphasizes extreme performance and emotion.
A project report on customer satisfaction AT TVS motors project report mba ma...Babasab Patil
The document discusses TVS Motor Company and provides information about:
1) TVS Motor Company, a major Indian motorcycle manufacturer, and their dealership Manickbag TVS in Belgaum City.
2) The objectives of a study conducted on customer satisfaction and service analysis of Manickbag TVS, which include understanding customer satisfaction levels and identifying areas for improvement.
3) A brief history of TVS Motor Company and their products, including being India's largest manufacturer of sub-100cc motorcycles and exporting vehicles to 17 countries.
This document analyzes and compares two tire businesses - Yuen Chuan Huat Tyres & Batteries and Hup Shun Tyres Auto Car Care - located in different areas of Malaysia. While both businesses sell tires and offer tire services, Hup Shun has been more commercially successful due to its larger size, greater product variety, competitive pricing, and advertising. Both businesses operate in a monopolistically competitive market and face challenges from competitors, location constraints, and a need for improved customer service and facilities.
This document analyzes and compares two tire businesses - Yuen Chuan Huat Tyres & Batteries and Hup Shun Tyres Auto Car Care - located in different areas of Malaysia. While both businesses sell tires and offer tire services, Hup Shun has been more commercially successful due to its larger size, greater product variety, competitive pricing, and advertising. Both businesses operate in a monopolistically competitive market and face challenges from competitors, location constraints, and a need for improved customer service and facilities.
The document provides an executive summary of Siam Cement Group (SCG), a leading business group in Southeast Asia committed to sustainable development and good corporate governance. It discusses SCG's four main businesses: SCG Cement-Building Materials, SCG Chemicals, SCG Packaging, and SCG Investment. For each business, it outlines the scope of operations and common problems faced, such as economic downturns affecting demand. It also defines key terms like cement, chemicals, and building materials.
In this report, we have tried to come up with a parking solution for heavy vehicles that carry
goods like trucks, pick up vans, Lorries and so on. We have made a business plan that involves
providing these vehicles with a secure place to park and providing the drivers and helpers with a
place with all the capacity to fulfill their basic and resting needs. So we have chosen the place of
the business or this parking solution at Kanchpur, Narayanganj since this is a very important
entrance point to Dhaka. Investing on this business we are planning to earn 25-30 times more
revenue which is almost 21, 600, 000 taka per year. The total cost that needed for setup the
whole project is 75,000,000Tk. At the first month, we will need 25,000,000 for set up the
business for paying advance to the land owners and developing the infrastructure. At the very
end; we have provided a specific deal proposal to present to the potential investors or creditors.
Additionally, this report contains a detailed overview of our management team.
The document provides details about Syahmi's Carwash Center business plan. It discusses the company background, services offered (car wash, maintenance, and cafe), facilities, organization structure, marketing strategies, and financial information. The company aims to increase awareness and profits through quality service and targeting local businesses, luxury car owners, young drivers, and auto clubs in the Melaka area. Marketing strategies include brochures, billboard advertisements, and personal selling to customers at the center.
The document discusses a study report on customer satisfaction and service analysis of Manickbag TVS motors in Belgaum City. The objectives of the study are to understand customer satisfaction levels towards Manickbag TVS's services, identify any problems customers face, examine post-sales service performance, and identify areas for improvement. The study will analyze customer feedback through a questionnaire and personal interactions with 100 customers in Belgaum to provide insights into customer satisfaction and help Manickbag TVS enhance their services.
Abhishek MARKETING STRATEGIES and sales HONDA PRODUCTS & SERVICES.pdfAbhinaynathDwivedi1
The document provides an overview of Honda Motor Company, describing its founding in 1948, current operations with over 200,000 employees and annual sales of over $80 billion, and strategic vision to enrich society through corporate participation and philanthropy. It also outlines Honda's philosophy, management policies, and milestones in becoming a global leader in automobiles and motorcycles through quality products and innovation.
Resume of an automotive after-sales/Service Professional looking for an oppor...Sulaiman Akhtar
With +15 years of global experience in the Automotive Industry with Dealer as well as OEM organizations across India & Middle East, I would like to introduce myself as a seasoned leader in the industry. I possess multi-faceted and unique blend of experience with dealerships and OEMs in Automotive industry of India and Dubai. Over the years, I have garnered multi-disciplinary experience that spans across Aftersales, Strategy, Industry Analysis, Account & Portfolio Growth Ownership.
I have demonstrated strong problem solving skills and the capability to work in high- pressure environment. My role has been pivotal in ensuring that all the activities comply with high quality global standards. I have also been critical in identifying gaps and opportunities, while successfully addressing or leveraging them as the case may be. This has led to significant improvement in business, operations, resource optimization and process improvement.
I am a result-oriented decisive leader and a persuasive communicator with exceptional relationship management skills and a knack for identifying market/industry/customer needs while successfully ensuring these are catered to effectively. I possess multitasking ability to sketch the plan, prioritize the work and manage the complex projects under aggressive timelines. I am also adroit at analyzing the organization requirements with a proven capability to thrive in dynamic and fluid environments while remaining pragmatic and focused.
The document is a project report analyzing the financial statements of Tata Motors for the years 2018-2020. It includes financial data from the income statement and balance sheet, as well as calculations and analysis of key financial ratios such as current ratio, quick ratio, cash ratio, inventory turnover ratio, receivables turnover ratio, debt ratio, time interest earned ratio, return on equity ratio, return on assets ratio, and profit margin ratio. The analysis found declining current and quick ratios from 2018-2020, fluctuating inventory turnover ratios, and mostly negative or declining profitability ratios from 2018-2020, indicating financial challenges for Tata Motors over this period.
Similar to Assignment 2 econ report revised with econ brief (20)
This document provides information about Group 62's visit to Kuala Lumpur Railway Station for their assignment on the pre-historic period of Malaysia. It includes an introduction to the railway station, objectives of their study, research findings about the history and architecture of the building, and materials used in its construction. Their travel journal details their visit and observations. The document aims to understand the background and significance of the railway station as a historical site through first-hand examination.
This document discusses various building materials and their advantages and disadvantages. It provides information on concrete finishing, hollow core slabs, trench foundations, stretcher bond bricks, clay bricks, wood flooring, windows, wall finishes, doors, ceilings, tiles, and roofing materials. Advantages include durability, ease of maintenance, and cost-effectiveness. Disadvantages include potential discomfort, hazards, inability to reshape, limitations on load capacity, and higher costs.
This document discusses 5 concepts in social psychology: stereotype, confirmation bias, love and belonging needs, social loafing, and counterfactual thinking. It defines each concept and provides an example involving a student named Daniel. Stereotypes are often created about people's cultures and races. Confirmation bias refers to only paying attention to information that supports one's beliefs. The need for love and belonging involves having friends and a sense of community. Social loafing means exerting less effort in a group than individually. Counterfactual thinking is creating alternative possibilities for events that already occurred.
Social psychology video clip reports finalYip Xiaojung
1) Edson is a new university student who feels lonely without friends. He tries to make friends with two classmates, Fred and William.
2) Fred is friendly and kind, and becomes Edson's friend. William is unfriendly, ignores Edson, and does not want to be friends.
3) Edson realizes people have different personalities. He gains confidence through his friendship with Fred and does not give up on making friends.
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This document summarizes key concepts in social psychology and provides examples. It discusses 6 concepts: love and belonging needs; stereotypes; attitudes; halo effect; social facilitation; and confirmation bias. For each concept, it provides a definition and example. The examples describe a student named Edson making friends at university and interacting with classmates Fred and William.
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1. SCHOOL OF ARCHITECTURE, BUILDING AND DESIGN
FOUNDATION IN NATURAL BUILD ENVIRONMENT
PRESENTATION TITLE: Comparison of Business in Malaysia
GROUP MEMBERS:
Names Student ID Presentation / Research Report Roles.
Alwin Ng Kun Ket 0323596 Interviewer, Report Compilation, Comparative
Analysis, Methodology, Subtitles Transcript
Chung How Cyong 0324152 Minutes of meeting, Recommendations, Interview Note
Darren Leong 0323645 Leader, Key summary, Analysis, Interviewer, Video
editor, Artistic cover, comparison of business
Goh Jia Jun 0323302 Comparative Analysis, Business challenges, Subtitles
Transcript
Kenneth Tan 0322482 Description of Business, Photographer, Research On
Business to interview
Ng Sheng Zhe 0323830 Description of Business, Photographer
Yip Xiaojung 0323852 History of Business, Nature or Markets, Comparison of
business
Economics
LECTURER: Ms.Tay Shir Men
SUBMISSION & PRESENTATION DATE: 19th January 2015
2. 2
Table of contents
1. Key Summary 3
2. Brief Description of the Businesses
a) Klang Valley 4-5
b) Melaka 6-7
3. Comparative Analysis of the Businesses’ Competitive Traits
a) Part I, Competition Of Business 8-13
Part II, Bios of Competitors
Part III, Strategies employed to compete with competitors
b) Part IV, Challenges faced by new business 14
c) Part V, Nature of Markets 14
d) Part VI, Comparison of Business (similarities and differences) 15
Appendix 3 16
e) Part VII, Analysis of which business is more successful 17
4. Recommendation 18
5. Appendices 19-22
6. Reference 23
3. 3
Key Summary
This report is a comparative analysis of two Automotive Workshop (Tyre) businesses situated
in two different geographical locations that has been operating for a minimum 10 to 15 years.
The two selected workshop are E.H Auto Cares Service Centre Sdn. Bhd. which is located in
Bandar Sunway, Selangor and Hock Tyre Services and Battery Sdn. Bhd. which is located in
Melaka. This report is divided into different sections which are the key summary, brief
description of the history of local Automotive Workshop businesses in Malaysia, brief
description of the two selected businesses, comparative analysis of the two businesses’
competitive traits, recommendation, bibliography, appendices, attachments, and reference.
Interviews has been conducted with each of the businesses’ owner in order to obtain further
information of their businesses. The collected information is then carefully analysed and
reported.
Hock Tyres Sdn Bhd
EH Auto Cares Service
4. 4
Brief Bio of the Businesses
1.) E.H Auto Care Service Centre ( Klang Valley)
E.H Auto Cares Service Centre is a famous car service centre in Bandar Sunway. The shop
is located at 24, PJS 11/7, Bandar Sunway, 47500 Subang Jaya, Selangor which is just right
behind Sunway University. The interviewee was Mr Ng Chian Fain, the current owner of the
company. They had expanded their business with 3 branches of workshop including this also
ss2 and Klang. There are currently 8 employees in this branch including 1 clerk.
The main products sold in E.H Auto Care Service Centre are different brands of tyres,
batteries water, car accessories and etc. They also provide various types of services such as
wheel balancing, braking servicing, air conditioning services, vehicle repairs and gearbox
overhaul. The average number of estimated customer per month will be around 350 and most
of them are his regular customer. The average age group of his customer mostly are from the
5. 5
range 40-50 years old usually businessmen and they willing to spend their money. In
addition, the estimated annual revenue per year is approximately around 1.8 million ringgit.
In order to start up a business from scratch nowadays, around 300k-350k of capital is
required excluding the rental of the shop. This is because starting a business from scratch,
you need to purchase different types of machinery such as hydraulic jack and balancing
machine. Besides that, the owner must also need to have basic knowledge to run this kind of
business such as knowing how to solve technical problems and size of tyres to be used.
This is a family business and was founded by the Mr Ng Chian Fain’s father. His father used
to be an apprentice and worked in KLCC. From there, His father decided to start up his own
business after few years. . The business was first started in 1988 where the first branch was
initially opened at ss19, following that, in the year 1996 they shifted to the current location in
Bandar Sunway. The business had been operated for nearly 20 years.
According to Mr Ng, his strategy to keep his customers coming back is make sure they must
cater the need of the customers accordingly. He stated that car services centre is similar to a
clinic. Customers come to the workshop just hoping that they are able to solve their
problems. Other than that, as a businessman you must be humble to the customer. They must
know more about customers, communicate with them and satisfied customer will come back
also recommending to their friends.
Last but not least, E.H Auto Care Service Centre plan to increase the services provided in
the future is sending 2-3 employees for training course every 8 months to improve and learn
new technical skills in order to provide services to new model car such as hybrid car. Lastly,
they also make their business better by advertising though different sources such as
newspaper and Facebook page.
6. 6
2) Brief bio of the business (Melaka)
Hock Tyre Services & Batteries Sdn Bhd is a popular tyre repairing shop in Melaka. It
is located at 66, Jalan TTC 13, Taman Teknologi Cheng, Fasa 3C, 75250 Melaka, Malaysia.
This tyre shop can be found easily as it is located just in front of the Cowboy Supermarket.
There are initially 5 branches and this tyre shop we are interviewing is the second shop of
Hock Tyre Services & Batteries Sdn Bhd. Until today, there are only 4 shops left operating as
the first shop is no longer in operation. The second tyre shop is opened in year 1998 and it is
now managed by the founder’s daughter named Joan Lim. Miss Joan works as an accountant
leading her few employees in her shop. There are 1 assistant and approximately 4 technicians
in the shop.
The main products sold in the shop are tyres. They sell several brands of tyres such as
Silverstone, Toyo, Michelin, Yokohama and Kenda. However, they also sell accessories of
cars such as engine oil, battery, wiper, brake pad and more. In addition, they sell suspension
for cars which act as a shock absorbers for cars. Besides, they provide lots of services such as
dyno test, advance alignment, advance balancing, engine tuning and outdoor service. They
also help their customers to change tyres and engine oil. They even provide car repair
services now to attract more customers. They have hundreds of customers in a month and
they maintain their customer by having trust in each other.
7. 7
Hock Tyre Services & Batteries Sdn Bhd started their business since 1989 in their
first shop. In 1989, they were just selling tyres and provide tyre changing services. They sell
more products and provide more services to expand their business since the opening of their
second shop in Melaka. The founder of Hock Tyre Services & Batteries Sdn Bhd is Lim
Choo Hock. Mr Lim is assisted and supported by his wife, Low Giap Boon. They opened
their first shop at Taman Malim Jaya, Melaka on the 13th of November 1989. The first shop
was actually rented because Mr Lim did not have that much capital during that moment.
Their motive for starting the business was because there were not much tyre shop
during 1989 in that particular area. Therefore, Mr Lim found out that it was a suitable place
to make a fortune and opened their first tyre shop in that area. After being successful in this
industry, Mr Lim started opening a few branches during the year 1998, 2002 and 2007. Their
recent development is that they manage to open another branch in January, 2013. Although
they have 4 shops by now, they have a plan which is to open more branches in Melaka.
Furthermore, they have monopolized the tyre industry in that area as 4 of the shops are
opened in the similar area. Overall, Mr Lim and his family manage to do well in tyre industry
and there is no doubt that they are the most successful tyre shop in that particular area.
8. 8
Comparative analysis
Part I, II, III
E.H. Auto Care Service Centre Sdn. Bhd (Klang Valley)
E.H Auto Care Service Centre Sdn. Bhd. is located in an industrial estate in No.24, Jalan PJS
11/7, Bandar Sunway, Petaling Jaya, which is unfortunately located among several other
automotive shops. The top 3 competitors around the area are Apex Tire & Car Care Sdn.
Bhd, GT Car Service Centre Sdn Bhd workshop and Tek Ming Auto Service S/B . However,
Mr Ng state that each of the competitors have their own field of specialization and therefore
does not affect them much. Below are the brief bios of the competitors,
1. Apex Tire & Car Care Sdn. Bhd.
Apex Tire & Car Care Sdn. Bhd. is located at 2, Jalan PJS 11/20, Bandar Sunway, Petaling
Jaya, 46150 which is opposite E.H Auto Care Service Centre Sdn. Bhd. This company has 2
interconnected workshops together with a new decoration. They also specialize in continental
cars and provide vehicle maintenance such as oil changes, vehicle repairs, air conditioning
service, etc. It shows a lot of different rims ranging from 14-22 inch beside the shop. This
new design of the shop will attract more customers who don't have a specific car workshop
compare to E.H Auto Care Service Centre Sdn. Bhd.
9. 9
2. GT Car Service Centre Sdn Bhd
GT Car Service Centre Sdn Bhd is located at Jalan PJS 11/22, Bandar Sunway, 46150
Petaling Jaya, Selangor, Malaysia. This workshop located near E.H Auto Care Service
Centre. GT Car Service Centre is also one of the famous car service centres in that area
because it provides a lot of services and also the service performance is higher than others.
This company also sells car accessories and vehicle parts.
3. Tek Ming Auto Service S/B
Tek Ming Auto Service S/B is located at Jalan PJS 11/24, Bandar Sunway Industrial Park
46150 Petaling Jaya, Selangor, Malaysia which is located 130 meters away from E.H Auto
Care Service Centre Sdn. Bhd.. Tek Ming Auto Service specializes in tire sales and mainly
sell famous brand Silverstone tires and rims.
10. 10
The strategies employed to compete with competitors (Klang Valley)
Service
Mr Ng, the owner of E.H Auto Care Service Sdn. Bhd. told us that they provide various types
of service to able to compete with other car care centre. Mr Ng said that car service will be
like a doctor treat a patient, the owner of the vehicle will be the family member of the patient.
Doctor not only treat the patients but also need to deal with their family. Mr Ng always
communicates with his customer friendly and know their thoughts so customer will keep
coming back.
Pricing
Mr Ng always compares the price of his service with other workshops to make sure his
service won’t be too expensive or cheap so as his customer able to afford it
Advertisement
E.H Auto Care Service Centre Sdn. Bhd. promotes its company through newspaper and
Facebook page. This enables for this company to compete with other companies in PJS 11
Performance
E.H Auto Care Service always maintains good performance and high efficiency. 7 workers
with quantified and experienced working together to serve their customers. Workers able to
repair and solve customer’s problem in a short period so it will bring convenience to
customers.
11. 11
Hock Tyres Sdn Bhd (Melaka)
Hock Tyres Sdn Bhd is located at 66, Jalan TTC 13, Taman Teknologi Cheng, Fasa 3C,
75250 Melaka, Malaysia. It is also the biggest workshop in the area. Ms.Joan says it doesn’t
face much competition as it one of the most dominant automotive industry there (oligopoly).
The three main workshops it faces competition from are Cheng Fu Tyre Services, L and K
Car services and C and L Autoservices which are located nearby. Below are brief bios of the
competitiors,
1. Cheng Fu Tyre Services
Apex Tire & Car Care Sdn. Bhd. is located at 58, Jalan Ttc 13, Taman Teknologi Cheng,
75260 Melaka, Malaysia which is beside Hock Tyres. This company provides Common car
maintenance tasks including, check/replace the engine oil and replace oil filters, inspect or
replace windshield wipers and checking or refilling windshield washer fluid. Not a big threat
to Hock tyres because of its location which requires further travel to access
2. L and K Car services
L and K Car services is located at 36, Jalan Ttc 15, Taman Teknologi Cheng, 75260 Melaka,
Malaysia. This workshop quite a distance from Hock Tyres. L and K Car services is one of
the infamous car service centres in that area because it doesn’t provide a lot of services and
also the service performance is lower than others. This company also sells car accessories and
vehicle parts.
12. 12
3. C and L Autoservices
C and L Autoservices is located at No. 23, Jalan Ttc 15, Taman Teknologi Cheng, Melaka,
75250 Melaka, Malaysia which is located few blocks away from Hock Tyres. C and L
autoservices is often close and do not take in many customers, rarely a threat to hock tyres. It
runs tire sales and mainly sell Silverstone tires and rims.
13. 13
The strategies employed to compete with competitors (Melaka)
Service
Ms. Joan says that the upmost important is the customer service provided to attract
customers. A good customer service will ensure the customer to revisit the workshop.
Pricing
Ms. Joan sets the price of her service at a reasonable price. She often follows the latest
market pricing to obtain an estimated pricing for the services.
Advertisement
Hock Tyres promotes her workshop through the web. It is a good platform for advertising as
the social networking possibilities are limitless
Performance
Hock tyres ensure that the workshop provides the most up to date services to the customers to
fullfill their expectation of a fast and reliable service. This rises the customer satisfaction on
an overall scale.
14. 14
IV) Obstacles faced by new businesses who wish to enter their markets today
One of the main obstacles faced by new businesses is the start-up capital. According to Mr
Ng, start-up capital nowadays needs about RM 300, 000 not including the rental of the shop.
Apart from that, machines for tire servicing are also quite pricey.
Besides that, new businesses will face with their competitors who have started their business
long time ago and also automotive are competitive in Malaysia. Customers usually will visit
the workshop with experience worker.
Last but not least, choosing a new location is very important for new business. People would
like to go the nearest workshop rather than which is far away from the city. However, the
location is at the center of the city, the rental of the shop will be very expensive, which is not
affordable for an owner who wish to start a new business.
V) Nature of the Markets
The nature of the markets for the business in Bandar Sunway, E.H. Auto Care Service Centre
Sdn. Bhd. and Melaka, Hock Tyre Service Batteries Sdn. Bhd. are oligopoly. This meant that
both of the businesses and its rivals are dominating the market in that area. There are a few
sellers in the market.
These businesses has their own pricing power. However, they still receive competition from
the rivals in the area. Therefore, each decision they make on the pricing of their goods can
make a huge impact on the market. There is a mutual dependence between the businesses.
15. 15
VI) Similarities and Differences of Both Business
Similarity
E.H Auto Cares Service
Centre, Bandar Sunway
Similarities Hock Tyre Services & Battery,
Melaka
Automotive Workshop Type of Businesses Automotive Workshop
Family Business Business Establishment Family Business
Largely local and returning
customers
Main Consumer & Customer Largely local and returning
customers
Commercial Area Location Commercial Area
Corner Lot Shop lot Location Corner Lot
3 Amount of Branches 3
Differences
E.H Auto Cares Service
Centre, Bandar Sunway
Differences Hock Tyre Services & Battery,
Melaka
27-28 Years (1987/1988) Years of Establishment 27 years (1989)
8 Total amount of staffs 7
High, business is situated in
Bandar Sunway “Motorsport”
area, where majority of the
stretch of road is Automotive
related business
Competitiveness in Location Little, business basically
controls the whole area
~350 Average number of monthly
customers
~500
1.8 Million RM Annual Revenue Figure ~7 Million RM
16. 16
APPENDIX 3: Comparative Analysis Summary Table
Competitive Traits Business A (Melaka-
Based)
Business B (Klang Valley-
Based)
1. Number of
Competitors (in ranges
e.g. 2 to 10, 10 to 50, 50
to 150, etc.)
2 to 4 7 to 10
2. Barrier to Entry
(Weak or Strong?
Why?)
Weak, many connections
that is able to support the
business
Strong barrier, faces stiff
competition and high
modal
3. Differentiated or
Standardized Products
(if differentiated
provide 2 to 3
examples)
-Automotive services
-Selling of parts such as
tyres and engine oils
-Automotive services
-Selling of parts such as
tyres and engine oils
4. Pricing Power (Price
Makeror Taker?
Why?)
High, Price Maker,
Monopolises local area
industry
High, competition is high in
local area.
5. Other Characteristics
(e.g. Any close product
substitutes, mutual
dependence, constant
advertising)
First distributor of Toyo
tyres, relies on Toyo tyres
for advertising
Mutual dependence on
business in the area
6. Verdict (Monopoly?
Oligopoly? Perfect
Competition?)
Oligopoly Oligopoly
17. 17
VII) Conclusion of which business is more successful
Based on the comparative analysis, it can be conclude that Hock Tyre Services &
Battery in Melaka is more commercially successful compared to E.H Auto Cares Service
Centre which is located in Bandar Sunway, Selangor. This is based on our findings through
data collected and researching and analysing them.
First off, Hock Tyre Services & Battery has a higher annual revenue figure, with an
estimated 7 Million Ringgit compared to E.H Auto Cares Service Centre’s 1.8 Million
Ringgit. This could most likely be due to the amount of products that Hock Tyre carry. E.H
Auto Cares Service Centre acts more as a regular automotive workshop with certain
specialization. Hock Tyre also has a high amount of average monthly customer at 500,
compared to E.H Auto’s 350. Another thing that we analysed is the amount of products and
services that they provide. Hock Tyre’s carries much more products ranging from sport rims,
exhaust pipes and having their own in-house suspension. Whereas E.H Auto mainly provides
routine services and common products such as engine overhaul, tyre change and routine
engine maintenance.
Saying so, this can be concluded that Hock Tyre Services & Battery is more commercially
successful than E.H Auto Cares Service Centre. This statement can be justified with
supporting reasons and comparative analysis from our report.
(L-R) Kenneth Tan, Ng Chian Fain, Leong Darren, Goh Jia Jun
(L-R) Ng Sheng Zhe, Joan Lim, Yip Xiao Jun, Luke, Alwin Ng
18. 18
Recommendation
After completing the case study, we noticed that these businesses had some limitations that
restricted their ability to unleash their full potential in the market. The following are the 2
different recommendations provided for each business.
A) E.H. Auto Care Service Centre Sdn. Bhd. (Bandar Sunway)
I. Competitors
There are a lot of competitors located nearby the shop such as Kakimotor Sdn. Bhd. and GT
Auto. Both shops offer the same services, with slightly similar price. The recommendation is
for the shop to provide better services with guaranteed quality in order for them to compete
with other competitors. You cannot expect that to gain new customers every day. A customer
will come back to you if you provide satisfaction to them.
II. Attitude
Every business requires a good attitude towards the customers. Consumers expect fast and
nice services, from the workers to the shop owner. E.H. Auto Care has three branches, and it
is hard to guarantee that the workers have good attitude towards their customers. Therefore,
as a suggestion for the owner, every worker should undergo an interview and gain some
feedback of services from the consumers.
B) Hock Tyre Services & Batteries Sdn. Bhd. (Melaka)
I. Technician Issue
They face the issue of lacking of skilled manpower. As Ms. Joan stated, she would love to
expand her business but faces the lack of skilled technicians on the market. A suggestion is to
hold courses and training programmes to produce their own technicians instead of hiring the
limited ones.
II. Location
Each of the branches have their specific targeted customers. The branch that we interviewed
mainly focuses on the repair of 4-wheel drive vehicles. During the day of the interview, we
went to the branch and had to waste 30 minutes to get to the right place. The recommendation
for the shop is the owner should recreate a shop sign with bigger font and nice design. This is
to allow customers to notice the shop much more easily.
19. 19
Appendices
Photos: Klang Valley Interview
EH Auto Cares Service Centre
The Klang Valley Team
From the left: Kenneth, Mr. Ng, Darren, and Jia Jun
20. 20
EH Auto Care service Centre provides and sells many different types of engine oil and car
parts
A Car is being serviced by EH Auto Care Service Centres
Contact details:
EH Auto Cares And Services
Address: 24, Jalan PJS 11/7, Bandar Sunway, 47500 Subang Jaya, Selangor, Malaysia
Phone:+60 3-5634 2118
21. 21
Photos: Melaka Interview
Hock Tyres Services Sdn Bhd
The Melaka Team
From the Left: Sheng Zhe, Ms. Joan, Yip, How Cyong, Alwin
22. 22
Hock Tyres Sells many different brands of tyres
They also sell many other car related stuff such as engine oil and wipers
Contact Details:
Hock Tyres
Address: Jalan Ttc 13, Taman Teknologi Cheng, 75260 Melaka, Malaysia
Phone:+60 6-336 8189