The document provides an analysis of Different Stokes store in India. It describes various aspects of the store including the environment, personnel, products, and customers. The environment is described as having a dull monochromatic color scheme that lacks vibrancy. Personnel are friendly but do not follow a strict script, and the ratio of salespeople to customers is 1:1. Products are arranged by category but there are no samples or demonstrations. Customers tend to be male groups ages 30-50 and only stay around 15 minutes, with about 20% ultimately making purchases.
This is a collective of informations of how different shopes and stores run their own business. What i feels about them,how i see them, how they manage and run their business and what their customers feels and thinks about them, together with their reactions.
This is one of the most important jobs you are called on to do in HR. Here is what you must (and must not) do. Let’s assume you have a well-defined job vacancy to fill, and from the large numbers of resumes that have come in, a selection of likely candidates has been made.
Most often, candidates are graded, and the most promising one is called in first. You could easily do it the other way around. Both approaches are beneficial.
Hiring employees is easy! Correcting mistakes is what takes time. Any business that is not solely managed by family will need to hire employees. The decision will impact your business—one way or the other. Take your time to hire. It is better to go with a vacant chair for a few days than it is to fill it with the wrong person. Hiring a new employee takes preparation. Other employees also watch. Therefore, it is extremely important that you have an established system in place for bringing in a new worker.
This is a collective of informations of how different shopes and stores run their own business. What i feels about them,how i see them, how they manage and run their business and what their customers feels and thinks about them, together with their reactions.
This is one of the most important jobs you are called on to do in HR. Here is what you must (and must not) do. Let’s assume you have a well-defined job vacancy to fill, and from the large numbers of resumes that have come in, a selection of likely candidates has been made.
Most often, candidates are graded, and the most promising one is called in first. You could easily do it the other way around. Both approaches are beneficial.
Hiring employees is easy! Correcting mistakes is what takes time. Any business that is not solely managed by family will need to hire employees. The decision will impact your business—one way or the other. Take your time to hire. It is better to go with a vacant chair for a few days than it is to fill it with the wrong person. Hiring a new employee takes preparation. Other employees also watch. Therefore, it is extremely important that you have an established system in place for bringing in a new worker.
10 Great Rules to Communicate Effectively with Your EmployeesAli Asadi
1. Sometimes, we forget that employees are not mind readers. Even the best-intentioned employees will only do what they think is the best for the company and its customers. Your job is to ensure that what the employee thinks is the best is really so.
2. Clear job descriptions and management expectations help to remove doubts
3. Goals must be SMART—specific, measurable, achievable, realistic, and timely
4. Do everything possible to get your team on the same page as you are.
5. Setting performance expectations will be easier if you clarify the list below for your employees:
• What does a good job look like? Which results are satisfactory, and which are great?
• Why, what, and how to do the job
• How is an employee expected to behave when performing a task?
• How long should it take to complete the job?
• Which are the likely safety issues?
• How can the job be performed in an economical manner?
• Does any company or other rules or regulations affect how the job should be performed?
6. Even when you are communicating extensively, make sure that the message reaching all employees is the message you are seeking to give. For example, you may do something to save money, while employees may take it to mean their jobs are not secure.
7. Communication mismatch can occur for various reasons, including the following:
• Varying frames of reference
• Varying listening skills and distractions
• Personal variables, such as emotional state or prejudice
8. You will need to obtain regular and extensive feedback to ensure that all your employees are getting your messages correctly. Failure to do so could lead to nasty surprises.
9. Check back with your employees as to what they think you want them to do. This is called checking receipt of communication (ROC). You will be surprised at the variation you will sometimes hear even if you have just given out instructions. Use the opportunity to improve your messages so that ambiguity is eliminated.
10. Spoken instructions are often interpreted differently because most employees will forget exactly what has been said and will work with the instructions as they remember them. For the really critical jobs, create a written instruction, which will ensure that even after several days, the employee can refer back to it, and this reduces the chances of making a mistake.
10 Timeless Leadership Lessons from Cyrus the GreatAli Asadi
10 Timeless Leadership Lessons from Cyrus the Great. . Cyrus the Great respected the customs and religions of the lands he conquered. It is said that in universal history, the role of the Achaemenid Empire founded by Cyrus lies in its very successful model for centralized administration and establishing a government working to the advantage and profit of its subjects.
1. Teams should go through various stages of
• Defining goals and the purpose of team creation
• Adding members and defining their roles
• Solving conflicts among team members
• Smoothing procedures and developing a great working environment
• Reviewing and improving team performance
2. Diversity is the key to have a successful team. You need people with various skills and mindsets based on your purpose.
3. Develop great relationship with your team members. Learn about their personal and professional values.
4. Be clear about your team goals and missions
5. Create a great environment so your team members can share their ideas and opinions
6. Encourage your team members to ask question and to be asked by other members
7. Involve all members in decision-making process. People are more engages when they have the sense of ownership in the projects
8. Have regular meetings with your team to review performance and share the issues
9. Appreciate your team hard work and coach them to improve themselves
10. Conflicts happen but the way you solve them is important. Consider each conflict as an opportunity for further development.
1. It is not easy to find good employees, and we have seen how critical good employees are to a successful business.
2. The next step is ensuring that they continue to work for you with their heart and soul and are not waiting for the right time to switch to one of your competitors.
3. There is much you can do to retain employees and build a happy, hardworking, and innovative team. Monetary compensation is but a small part of it.
4. Much of your employee retention depends on the quality of communication with your employees.
5. Share your vision with your staff. What is critical is that employees know very clearly what the company stands for, how it is moving toward its goals, and where the employee fits in.
6. Share Success and Defeats: There will be a fair share of both. Sharing them with your employees will prepare them for the bad times and help them build on the good ones.
7. Top employees look for opportunity. Top employees also need mentoring and feedback.
8. Provide plenty of positive feedback to average employees every time they grow a little.
9. Use challenges, the workplace environment, and recognition to motivate your employees.
10. Be fair with your employees!
10 Golden Rules to Discipline and Fire an EmployeeAli Asadi
1. Much as you’d hate it, this is also part of the job, and at some time or another you may be called upon to do.
2. The disciplining process is not creating grounds for a dismissal; rather, it is attempting to correct the behavior that is causing a problem.
3. There is a human aspect to the process. You want to keep the procedure dignified and mature.
4. There is a legal element as well. The actions you take could be challenged in court.
5. Disciplinary action could take the form of verbal counseling, which could be followed up with a written warning if no improvement occurs and more severe action if necessary.
6. Verbal counseling. Record the event and the points discussed in the employee’s file. Record data and time and people present.
7. Warning notices are very important documents and will often be required to be presented in court.
8. Retain copy of all warnings in the employee’s file.
9. You must ensure that the employee is given adequate time between two such notices so that behavior can be changed and for results to be seen.
10. Do not forget to consult with a lawyer if you are in doubt
Obersation Lab for understanding the customer.ThomasWoart1
In the observation lab, six different stores in the Alliance Town Center in Fort Worth, Texas, were carefully examined. Every store was examined closely for its distinct qualities, including things like design, atmosphere, interactions with customer, positioning of products, and employee involvement. With settings ranging from the tech-heavy Best Buy to the warm, neighborhood-feeling H-E-B, the lab sought to disentangle the complexities of retails tactics and customer experience used by different businesses. Comprehensive observation and analysis yielded significant insights into the processes influencing consumer choices and perceptions in a retail environment.
1. CRASH COURSE ON CREATIVITY
Assignment 2:
ARE YOU PAYING ATTENTION?
Store Studied: DIFFERENT STOKES, INDIA
ANKEET KAVAIYA
INDIA
2. BEFORE YOU ENTER THE STORE
Sign
1. The brand names, special offers and the SALE tags are the points that
drew me in the shop.
2. The door is closed which gives a feeling of exclusivity while shopping.
3. The sign lettering is so small that it is not even visible among the other
big letterings.
3. ENVIRONMENT
1. Monochromatic color scheme with a orange contrast. It makes the environment very dull.
It kills the enthusiasm of shopping.
2. The ceiling is at an average height. Makes the shop look smaller and clustered.
3. The store is lit quite brightly .Plus the sunlight coming form the glass doors lightens up
the room. Gives it some vibrancy.
4. The store is pretty quite as at no point during the day it is crowded.
5. Soft and soothing music is playing in the background ( mostly instrumental). Adds to the
peace in the store
4. ENVIRONMENT
1. The store is cool and is not at all crowded with merchandises.
2. The store doesn’t have a distinct smell as such.
3. The cash register is located in the middle of the store.
4. The store doesn’t have a security.
5. One can stay in the store for hardly 10 mins.
6. Yes the environment highly influences the value of the merchandise
7. It makes the makes the merchandise look less expensive.
5. PERSONNEL
1. As soon as you enter the store the sales person initiates contact. Though the sales person doesn’t
have a script to follow he is very friendly and amicable.
2. Every customers that walk in is treated equally but the known customers are treated like family.
3. The ratio of the sales person to customer is 1:1
4. All the employees are male and their age group is from 30-35
5. Yes the sales people use the store products but the problem is that you cant really make out the
difference between the customer and the sales person.
6. PRODUCTS
1. The first product that one notices is the shirt display
2. There is no central display table.
3. The products are arranged by function – separated by categories like shirts , t-shirts
jeans shoes etc.
4. No there are no free samples or demonstrations.
5. Shoe racks and the jeans racks are at eye level.
6. There are no impulse items near the cash counters.
7. CUSTOMERS
1. Most customers are with someone. It may be a friend or their spouse.
2. The average customers are males between within the age group of 30 to 50.
3. There is a space restriction so the customers tend to walk in the same path.
4. On an average the customers tend to stay no longer than 15 mins.
5. The customers are encouraged to touch the products to get the feel of the
material.
6. The customers majorly appear to be on a mission.
7. Even though the customers know what they want to buy only 20% of those
customers purchase the products on the stores