This document provides a summary of Ashu Sharma's qualifications and experience. Sharma has over 12 years of experience in consulting and implementing ERP systems for retail businesses. He holds a Master's in Computer Application and an MBA in Retail Operations. Sharma has successfully led over 15 ERP implementations across various industries and countries. His areas of expertise include point of sale systems, supply chain management, and business intelligence solutions.

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Ashu Sharma
Mobile: +91 9971558470 Email: ashu.sharma1982@gmail.com
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SUMMARY
Self-motivated and result oriented professional with over 12 years of experience in consulting, ERP Implementation. Strong
understanding of Retail business practices, processes and improvement areas. Hands -on expertise in leading projects in Asia
pacific, Africa, Middle East in POS, ERP, CRM and Mobility solutions. Familiar with project management methodologies and
software development lifecycleprocesses.
Qualifications include a Master’s Degree in Computer Application and an MBA in Retail Operations. Areas of expertise are Point
of Sales, Merchandise & Assortment Planning, Business Intelligence & MIS, Logistics & Distribution, Warehouse Operations and
Store Operations,Databaseadministration and teammanagement.
ACHIEVEMENTS

 Completed 15 end-to-end ERP (MicrosoftDynamics Navision & MicrosoftDynamics AX) implementation covering Retail ,
Travel retail,Trade & Logistics,distribution and retail industries acrossIndia,UAE, Colombo, Africa,Nepal.
 Delivered a 1600 store wide MerchandisePlaner and Analytic solution within planned time and budget constraints.

 Coordinated a multi-vendor ERP/POS productimplementation resultingin smooth and integrated business processes for
250 stores. 
 Designed the complete Pointof sale solution alongwith loyalty programs fromscratch for the leading and largestretailer
in Indonesia alongwith SAP integration.
 Played role as Leader in Full cycle implementation, rollouts, Process studies, Documentation, user training, product
demonstration, supportand development.
 Drafted Standard Operation procedures and manuals fromscratch for the complete solution implemented. 

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WORK EXPERIENCE
GodrejInfotech Ltd, New Delhi,India March 2014- Present
Associate Chief Manager – Microsoft Dynamics Navision, Microsoft Dynamics AX
 Managed project lifecycleand servicedelivery for the projects that are currently runningin India / Overseas.
 Engaged with project team in conducting UAT, Pilot Run, Go-live, Post Go-live support, Handover to Customer Support
team, Roll-outs & Projecttransition.

 Worked with customer teams (Retail, Merchandising, Warehouse Management and Purchasing) to understand their
various operations and processes such as, Order Management, Logistics, Inventory, Workflow, Vendor Management,
Forecasting & Planning, Sampling & Approval Management, Promotion Management, CRM, etc. to align the system to
best support their business. 
 Created standard operatingprocedures and Job Instructions based on user roles and job functions 

 Worked with the project consultingand businessteamto finalizethe functional & techni cal specification documents and
havingpeer reviews from product development team over configuration documentation. 
 Analyzingthe AS-IS condition of the existingsystem, TO-BE analysis,gap analysis,businessprocessre-engineering,
configuration,and modificationsto suitthe client's requirements.
 Engaged in Implementation and roll-outof ERP (MicrosoftDynamics NAV / MicrosoftDynamics AX) and Implementation
of Visual Retailing Mock Shop. 
 Setting up Financial agreements & SLA’s and their periodically reviewand revision with client. 
 Extensive experience in designing BRD, FD AND TRD processes to provide required guidance to quality assurance team
duringPre-UAT and UAT cycles.
 Played a key role in implementing MicrosoftDynamics AX Retail 2013 R3 software solution’s projectatUAE.
ETP International Pvt.Ltd, Mumbai,India April 2013- Mar 2014
Lead Application Consultant – Retail, Mobility, CRM, SCM, ERP, Planner & Analytics solutions
 Played a key role in implementing Retail software solution’s projects atIndia and Jakarta,Indonesia.
 Participated in the sales cycleas needed (solution definition,pre-sales,estimatingand projectplanning) 
 Defined project scope, goals and deliverables that supportbusiness goals in collaboration with senior management and
stakeholders.

 Delivered a 1600 store wide MerchandisePlaner and Analytic solution within planned time and budget constraints. 
 Coached, mentored, motivated and supervised project team members and contractors, and influenced them to take
positiveaction and accountability for their assigned work.
 Liaised with the clientbusiness processteamto understand the strategic & functional requirements and help finalizethe
blueprintand solution map. Implemented best practices wherever required to improvisethe existingprocesses. 

 Involved in Software Development Lifecycle Management for core products like Retail POS, Mobility Solution POS, E-
Commerce platform, ERP and SCM solutions. 
 Prepared solution design / architectureand proposal highlightingthebusiness benefits.
 Demonstrated the solution to technical and business usersthrough POC (Proof of Concept) sessions.

 Facilitated effective change management programs within the clientorganization through impactanalysis.
Projects
MAP, Indonesia (High End Department store)
 Onsiteprojects implementation of Retail Software Solutions and POS Solutions to Merchandiseand Promotion Planning
to Supply Chain Management to ERP Systems and Financial Softwarefor MAP Jakarta,Indonesia

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FlemingoDuty Free Shop Pvt. Ltd., Mumbai,India June 2005 – Mar 2013
Assistant General Manager – TRAVEL RETAIL, DUTY FREE

The Growth Path:
June ’05 – May’11 Manager - Information System
Jun’11 – Jun’12 Senior Manager - Information system
Jun’12 – March’13 AssistantGeneral Manager - Information System
 Managingthe development & implementation of Retail & Supply Chain ERP Software (MicrosoftDynamics NAVISION).
 Overseeing the launch of new ERP system includingchallengingprocessesthatprovides improvement.
 Providing24 X 7 support to the outlets running24 X 7.
 Developing the IT financial planning,forecasting,personnel and changemanagement controls documents.
 Leading the development of customized retail software bringingin all the Indian Customs rules and regulations for duty
free business.
 Implemented the web-based solution which delivered information likeinventory, transfer orders, replenishment status,
etc. to stores instantaneously and improved application implementation time by over 50%.
 Engaged with development team to build a transaction level database that tracked several million customers shopping
histories in Customer Relationship Management (CRM) system.
 Executed implementation for F & B industry and taking careof various concepts likeshelf lifefor perishablegoods,auto
replenishments from multiplevendors etc.
 Played a key rolein implementing & globalizingMicrosoftDynamic Navision projects atIndia,Colombo,Indonesia,Africa,
Dubai,and Nepal.
 Instrumental in introducing PassportScanner (POS Gadget) which improved the billingspeed and resultin more business
because queue moves fast and customer will not hesitate to lineup.
 Played a vital rolein introducingPOS Tablet which resultin more business becausequeue moves fastand customer will
not hesitateto lineup where shop spaceis constraint.
Projects
 ERP Implementation across various duty free shops at India / Colombo / Africa / Nepal.

HCL InfosystemLtd, Noida,India Jan 2003 – May 2005
Application Specialist
 Worked closely with application configuration and customization teamto identify gaps in application. 
 Leaded process enhancement / re-engineering initiatives to improve operations 
 Created Process manuals / Documented SOPs for various user functions 
 Developing Content / Deliveringtrainingprograms for employees in the organization 
 Carried out process mappingthrough face-to-face workshops or virtual meetings with users 
 Participated in the sales cycleas needed (solution definition,pre-sales,estimation and projectplanning) 
Projects
 Pizza Hut, Food section.
 ITC, Leader in Retail fashion & lifestyle 
 Bata, department store Westsidefor fashion and lifestyle 
 Vishal Mega Mart Garments – Wholesaler,manufacturer and retailer of fashion and lifestyle

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ACADEMIC QUALIFICATIONS
Qualification Year University
MBA Pursuing SMU , New Delhi
MCA 2007 IGNOU , New Delhi
BCA 2005 IGNOU , New Delhi
Diploma in CSE 2003 G.G.S.I.P University , New Delhi
OTHERS
 DatabaseAdministration Certification fromKarrox Institute,Mumbai in 2011.
 OfficeAssistantCoursefrom Bhartiya Vidya Bhavan (The Times of India) and secured 1st Division.
PROJECTS
 Airlines Reservation Projectin Visual Basic6.0 & Oracle8.
 Tender Management Project in Visual Basic 6.0 & SQL Server 2000
SYSTEMS
 Hands on experience of MicrosoftDynamics ERP, ETP Suite, LS Retail, AX Retail,Third party POS, SCM solutions.
 Proficientin Open Project, Business Process Visual Architect,MS Project, MS Visio,MS PowerPoint, MS Excel.
 Workingknowledge of SQL database,Oracle9i.
 Languages C / C++, 8085/8086(Assembly),Visual Basic 6.0 Java,Shell Programming