This document provides an overview of Artyco, a company that offers customer relationship management (CRM), social CRM, digital marketing, and other technology solutions. The summary highlights: - Artyco has over 20 years of experience and 100 employees who provide CRM, social CRM, digital marketing, customer intelligence, and customer service solutions. - Their services include CRM implementation, maintenance, consulting, social CRM, digital marketing, customer analytics, and multichannel customer support. - Artyco develops their own technology products like CRM Dialogue, a customizable CRM platform, and products for lead hunting, email marketing, and monitoring website users. - They have over 300

2. Customer-Focused
Innovative Technology Solutions

3. 3
More than a CRM
Our Team
Young professionals with great
experience on the relational marketing
field.
Services
Our Core business is the CRM, with
different services offering a global and
tailored attention

4. 4
Technology
Custom development and own innovation
that, along with Microsoft, bind to offer
your company the best technology
Products
At the forefront of technology, with a team
of developers who have devised a solution
to every need.
Clients
More than 300 brands throughout our
history guarantee us.

5. 5
Artyco Customer Database Marketing
Artycocrm
Relational Marketing and Social CRM
@artycocrm
Welcome

6. 6
OUR TEAM
Young professionals full of new, great and valuables
ideas

7. 7
“Success is the sum of small efforts”
ARTYCO in figures
20
Years of experience.
100
Employees, our best
investment.
10.000
Successfull actions and
campaigns.
300
Clients, who contribute
their confident.20
years
100
employees
10.000
actions
300
clients

8. 8
The perfect combination for your business strategy
This is what we are
Social CRM
The evolution of
communication with the
customer, in the current
environment of Social
Networks
Results
97% of our clients would
recommend us as a relational
Marketing company
Innovation
Each project created,
designed and developed
with the latest technology,
constantly evolving
Flexibility
No matter how big or
small your company is,
we adapt our strategy to it
and to your challenges.
Integrated Marketing
The perfect combination of
actions and strategies, with
a 360º view
.
Strategy
Together we designed the
Action Plan for your
acquisition and loyalty
campaigns
Qualified and Experienced Team
Young professionals with
different profiles that forms
an experienced and
valuable team.

9. 9
SERVICES
All technology and innovation at your disposal

10. 10
Tailored Services that we offer
Social CRM Digital MarketingCRM Customer
Intelligence
Customer
Services

11. 11
First, our clients
CRM
Anticipate customer needs is only possible if you know your clients’ requirements.
The CRM allows you to unify and centralize all target valuable information in an easy and organized
way, in order to extract the necessary data and optimize the actions of Advertising, Communication
and Marketing.
Our CRM is more than software and more than technology; it´s our way to satisfy our customers.

12. 12
Implementation Maintenance Use Consultancy
Forget about high costs, you
can have a CRM installed in
your company for less than
you think, and totally
integrated with your existing
one!
We are the support for the
CRM’s evolution, under
quality and safety standards
We work together at each
step, with a qualified
multidisciplinary team that
works behind managing your
campaigns.
We tailor your CRM strategy
to new industry trends, at the
forefront of technology.
First, our clients
CRM

13. 13
The evolution in customer communication
Social CRM
Only innovation in all the Marketing processes allows you to grow simultaneously with your client.
Adapt our business strategy to our client’s needs is the great challenge offered by the Social CRM,
strengthening the relationship with him through all marketing channels and benefit from the new
technologies, to reach engagement and generate genuine fans of the brand.

14. 14
Clients and Society demand a change
Why should I change?
New CRM implementation CRM socially-adapted
Together we can create a social
CRM from scratch, that
complements your database with
new information from new media
and formats where our target
moves.
If you already have a solid CRM, you
are one step closer to make it social.
Optimize your database with data that
the new technologies place at our
disposal.

15. 15
All actions focused on the client
Digital Marketing and Online Strategy
The first step for a Marketing Plan is the design and implementation of a strong strategy that
includes all actions to be performed in order to achieve goals.
We are experts in designing and implementing Acquisition and Customer Loyalty strategies on
digital media.

16. 16
A perfect way to develop
Acquisition and Customer
Loyalty strategies
Email and Mobile MarketingWeb
Design and development of a
functional and navigable
web, positioned in search
engines and responsive to
the need of capturing leads.
@
Inbound Marketing
As a strategy that
complements the brand
awareness and online
positioning.
abc
E-Commerce
In addition to customer
acquisition, it is perfect for
cross-selling and the
research and analysis of the
buyer ‘s behavior
Social Networks
As a communication way to
enhance the relationship with
the client

17. 17
Knowing your clients, key for success
Customer Intelligence
Customer intelligence is supported on the latest and most current technology, with a marketing
approach that allows you to extract exactly the data needed.
Knowing habits and consumption behavior of the customer provides the necessary knowledge to
reach and to offer customized solutions

18. 18
Knowing your client’s needs, to offer them what they want
Customer Intelligence
Customer Analytics Customer ValueSocial Customer Intelligence
360º Vision of the client to
identify needs and satisfy
them
To improve customer
segmentation and optimize
campaigns
In orden to build a Social
CRM strategy

19. 19
Customized Global Attention
Customer Services
Get closer to the customer through better channels adapted to their needs and interests.
Having a brand that is always close the other side and offering a customized, pampered and careful
attention to offer just what you demand and even anticipate the needs.

20. 20
Present in all stages
Client’s life cycle
Engagement
Client
Transaction
Leads
QualificationListen to
Client’s needs
Leads
Qualification
Website
Monitoring
Lead
Hunting
Multichannel
Attention
Cross selling
Up selling
Customer
Satisfaction
Research
Help-desk
Acquisition
Campaigns

21. 21
TECHNOLOGY
At the forefront of Technology; innovation as a starting point

22. 22
Only through innovation, evolution is achieved
Technology
Custom Developments Microsoft Products ARTYCO Products
CRM, Social CRM and
Digital Marketing
For a proper client
management and simple
information processing
Products designed to
improve customer strategy

23. 23
CRM Social CRM Digital Marketing Customer
Intelligence
Customer
Services

24. 24
OUR PRODUCTS
In-house developed and designed

25. 25

26. 26
CRM DIALOGUE
The Artyco’s CRM, conceived and designed with a clear customer focus, has a flexible and
customizable tool for Manage Leads and Customers Databases.
The Evolution is the Social CRM platform, complementing the tool with useful information gained
from social networks and new media Web 2.0.
Customer knowledge is the foundation of our business, and with CRM DIALOGUE, this knowledge
is accessible to any company, regardless of the size of it.

27. 27
DIALOGUE API
An Application Programming Interface (API) for Social CRM services.
Synchronization (Contacts, Calendars, Documents)
Data Quality (Standardization, geo-referencing, enrichment)
Shipments (Emailing, SMS, Tweet)
Reports and web analytics (Dashboards, Graphs, Maps,)
Social media (social networking integration, work-flow approvals, automated responses, mentions)

28. 28
LEAD HUNTING
The Internet is full of users who expose their opinions, wishes, demands and their buying habits on
a daily basis. Thousands of comments and trends are set on the Internet.
We take advantage identifying potential Leads and offer them commercial products that meet their
demands.
The Leads hunter identifies potential customers on the Internet in order to offer them products or
services that meet their requirements.

29. 29
LIDERAMAIL
LideraMail is the Email and SMS platform that ARTYCO provides to your company.
Optimized with Social Media Campaign Management, LideraMail is the solution to the management
of all types of communications in a quick and effective way; optimizing time and resources.
In some versions, the evolution towards a mini CRM enables the unification of customer information
and communications

30. 30
LEAD ON SITE
The user’s behavior on the Internet can easily be monitored thanks to LEAD ON SITE, which allows
you to identify web browsing performance parameters.
The tool allows you to interact with the user online and receive immediate feedback.
Communication with users exceeds the limits of immediacy.

31. 31
OUR CLIENTS
Their goals, our objective

32. 32
Their confidence, our success

33. 33
Their confidence, our success

34. 34
Thank You
www.artyco.com