SlideShare a Scribd company logo
social media
         need
 ARTIZAN help?
 can help you
creates and builds
                  social media campaigns
   ARTIZAN        to grow your brand and
                    wow your audience.

                         designs


                    +
clear                     people


        +                          +
goals                      love

                                       expertise
            unlimited                  to make
            creativity                 it work
WHAT DOES


ARTIZAN
DO THAT IS SO
effective?
In addition to giving you lots of energy in the morning, we like to
start the day with a smile. Send us in a funny morning pic of you,
 your friends, family, pets or whatever to brighten our day. The
   best pic of the week gets a hamper of Flahavan's goodies.




                                 Win a hamper of Flahavan's goodies to
                                 keep you energised throughout the day.   SEND YOUR PICTURE
                                                                          If you have a picture that you think will brighten someone's
                                                                          day, send it in to us and we'll post it on our Facebook page.
In addition to giving you lots of energy in the morning, we like to
start the day with a smile. Send us in a funny morning pic of you,
 your friends, family, pets or whatever to brighten our day. The
   best pic of the week gets a hamper of Flahavan's goodies.




                                 Win a hamper of Flahavan's goodies to
                                 keep you energised throughout the day.   SEND YOUR PICTURE
                                                                          If you have a picture that you think will brighten someone's
how is




           social media
             effective?
           so




newsfeed    comments                 friend
                         sharing   requests
8 al media
  benefits
  of using

soci
#1

attracts
customers
#2

creates a
sense of
community
#3

retains
customers
#4

creates
interaction
#5

invites
f eedback and
new ideas
#6

offers
targeted
advertising
#7

increases
visibility
#8

shows
who likes
your brand
what has motivated you to “like” a company,
brand, or association
                      on facebook?
                                                                                     40%
      To receive discounts and promotions                                           39%
To show support for the company to others
                                                                              36%
                        To get a “Freebie”
                                                                         34%
       To stay informed about the company
     To get information on future products                              33%
          To get update on upcoming sales                         30%
                For fun and entertainment                        29%
         To get access to exclusive content
                                                           25%
          Someone recommended it to me
                                                     22%
         To learn more about the company
                                                    21%
   For education about the company topics
                                              13%
                                To interact
                                              13%

                                                                                     2010 ExactTarget
how to
 use social media
to get results
HOW TO GET ATTENTION VIA                                  SOC
                                            BLOGS                 IAL

        social media
                                                                      SPA
                                                                         CES




                                                                               E-MA

                                                    EARN
 AFFILIATE ADS                                                                     IL DB


                               BUY
       K ads
FACEBOO




                 RDS
                                          WIN
      GOOGLE ADWO
                                                                     RES
                                                                  SHA

                       LIKES
                                                           D
                                                       SFEE
                                 TWEETS             NEW
ASK
YOUR AUDIENCE
game was played
     14.000 times




      6% clic
              ked on
      the “bu
              y now”
         button




     53.00  0 page
   v           1 monthws)
     iewsthin d 5.057 page vie
         nmoha
(previous



               http://www.imediaconnection.com/content/23240.asp
ENGAGE
YOUR AUDIENCE
★ Engaged users

★ ATTRACTed INTEREST 

★ drove traffic to their site

★ BUILt BRAND LOYALTY
” ... FACEBOO
               K campaign
 helped reve
               rse a 40 %
     plunge in sa
                  les.”


                      GOAL                      RESULT
  10000


   7500


   5000


   2500


      0
                                                                      LIKES



                                  00 fans
                g f or a bout 2,0
"We w ere hopin                   0. We
                more th  an 10,00
   an d we got                    for six
               uld kee p it going
     ped we co                      onths,"
  ho
                  gotte   n three m
 weeks  and we've

                                             http://www.independent.ie/business/media/
          paint-firm-brings-a-little-colour-to-campaign-to-reverse-slump-1882368.html
ENTERTAIN
 YOUR AUDIENCE
8,495   facebook fans
2 YEARS
 RESULTS:


    3,013,97
Y O U TU B    0
          E VIEWS

                       700%
       157,000        S  ALES
          UTUBE
       YO
            IBERS   I N CR EASE
     SUBSCR
NEWSLETTER
                                 E-ZINE
                      DATABASE                        PAY PER CLICK
                           marketing
                     -mail                    adver
                    e                              tising          SEM




                                        ial
                                                      AFFILIAT
                                                              ES


      website
                                     soc
SEO     ANALYTICS

                                      media          TV/RAD
                                                           IO


                                                           eting
                                                       mark
                    .MOBI W
                           EBSITES
                                              off line         RES
                                                               CHU
                              mobile              EVENTS    BRO
                      APPS
creative campaigns
   get attention
R.O.I. IN
SOCIAL MEDIA?
 IS IT POSSIBLE?
define your
                   success metrics
                      # of people who filled in the “Contact” form



    # of POSITIVE                            reduction in support costs
                           # of new
  comments POSTED
                          customers
       BY FANS
                            /sales
                                                  # of influential people who
                                                   tweet about our company
# of people who used a specific coupon/
  voucher associated to this campaign
                                                                             # of
                                                   # of features          repeating,
  # of people in a specific                                                 unique
                                                   suggested by
   location/demographic        increase in                                 visitors
                                                   users that we
 who follow us on twitter       page rank        actually implement



                       # of new things that we discovered about
                         customers that we never knew before
a campaign to build
              loyalty and trust
success metrics
 ★ amount of positive comments sent to customers per week within a given time

 ★ amount of conversations that started from the comment




                        N amount of positive
            goal        conversations about your
                        company or product per week.
a campaign to increase

                satisfaction
success metrics
 ★ amount of good suggestions that your company hadn’t thought of

 ★ amount of the above that your company actually implements




                       N AMOUNT OF SUGGESTIONS
                       COLLECTED PER MONTH AND
            goal
                       N AMOUNT THAT YOU ACTUALLY
                       IMPLEMENT
a campaign to increase

                      AUTHORITY
success metrics
  ★ AMOUNT OF INFLUENTIAL BLOGS LINKING TO YOU

  ★ PAGE RANK RELATIVE TO THAT OF COMPETITORS

  ★ AMOUNT OF ORGANIC TRAFFIC PER MONTH

  ★ AMOUNT OF THE TRAFFIC THAT CONVERTS TO SALES




                  N PAGE RANK BY A CERTAIN DATE

                  NTH POSITION IN PAGE RANK RELATIVE TO

       goalS
                  COMPETITORS BY CERTAIN DATE

                  N% OF ORGANIC TRAFFIC PER MONTH

                  €N PER MONTH ATTRIBUTATE TO REFERRALS FROM BLOG
a campaign to increase

                OFFLINE SALES
success metrics
 ★ MONTHLY SALES

 ★ MONTHLY STORE TRAFFIC




                       €N MONTHLY SALES

            goal       N% INCREASE IN STORE TRAFFIC
                       during the PROMOTION PERIOD
a campaign to increase

                  ONLINE SALES
success metrics
 ★ MONTHLY SALES ATTRIBUTABLE DIRECTLY TO SOCIAL MEDIA

 ★ NEW CUSTOMERS ATTRIBUTABLE DIRECTLY TO SOCIAL MEDIA

 ★ MONTHLY REVENUE GENERATED FROM CUSTOMERS ORIGINALLY FROM SOCIAL MEDIA




                      €N MONTHLY SALES

           goal       €N MONTHLY SALES DIRECTLY
                      ATTRIBUTABLE TO SOCIAL MEDIA
#1                            #2
                                    ENCOURAG
        Building                             E AS
                  s                 MANY INIT
      C ommunitie                             IAL
                                     ENTRIES A
        Requires                               S
       In vestment                    POSSIBLE

                       KEY to A

                 SUCCESSFUL
                        CAMPAIGN               #5
       #3
PRO                                             ATE ND
    VIDE
TI ME    ENO                                 CRE E A
             UGH                                GU
      TO S
          PREA                           DI ALO TEN
   THE
       WOR     D            #4                LIS
           D
                        SPEAK IN AN
                      AUTHENTIC VOICE
92%                  while...   24%
                                  consumers
  consumers                         trust
  trust peer
                              brand
recommendations             advertising
    according to research done by forrester.
people metrics
      has shown that highly
        engaged customers
    recommend an organization

           twice
    as often as those who are
   ambivalent about the brand.

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Artizan Social Media

  • 1. social media need ARTIZAN help? can help you
  • 2. creates and builds social media campaigns ARTIZAN to grow your brand and wow your audience. designs + clear people + + goals love expertise unlimited to make creativity it work
  • 3. WHAT DOES ARTIZAN DO THAT IS SO effective?
  • 4. In addition to giving you lots of energy in the morning, we like to start the day with a smile. Send us in a funny morning pic of you, your friends, family, pets or whatever to brighten our day. The best pic of the week gets a hamper of Flahavan's goodies. Win a hamper of Flahavan's goodies to keep you energised throughout the day. SEND YOUR PICTURE If you have a picture that you think will brighten someone's day, send it in to us and we'll post it on our Facebook page.
  • 5. In addition to giving you lots of energy in the morning, we like to start the day with a smile. Send us in a funny morning pic of you, your friends, family, pets or whatever to brighten our day. The best pic of the week gets a hamper of Flahavan's goodies. Win a hamper of Flahavan's goodies to keep you energised throughout the day. SEND YOUR PICTURE If you have a picture that you think will brighten someone's
  • 6.
  • 7.
  • 8.
  • 9. how is social media effective? so newsfeed comments friend sharing requests
  • 10. 8 al media benefits of using soci
  • 19. what has motivated you to “like” a company, brand, or association on facebook? 40% To receive discounts and promotions 39% To show support for the company to others 36% To get a “Freebie” 34% To stay informed about the company To get information on future products 33% To get update on upcoming sales 30% For fun and entertainment 29% To get access to exclusive content 25% Someone recommended it to me 22% To learn more about the company 21% For education about the company topics 13% To interact 13% 2010 ExactTarget
  • 20. how to use social media to get results
  • 21. HOW TO GET ATTENTION VIA SOC BLOGS IAL social media SPA CES E-MA EARN AFFILIATE ADS IL DB BUY K ads FACEBOO RDS WIN GOOGLE ADWO RES SHA LIKES D SFEE TWEETS NEW
  • 23. game was played 14.000 times 6% clic ked on the “bu y now” button 53.00 0 page v 1 monthws) iewsthin d 5.057 page vie nmoha (previous http://www.imediaconnection.com/content/23240.asp
  • 24.
  • 26. ★ Engaged users ★ ATTRACTed INTEREST  ★ drove traffic to their site ★ BUILt BRAND LOYALTY
  • 27.
  • 28. ” ... FACEBOO K campaign helped reve rse a 40 % plunge in sa les.” GOAL RESULT 10000 7500 5000 2500 0 LIKES 00 fans g f or a bout 2,0 "We w ere hopin 0. We more th an 10,00 an d we got for six uld kee p it going ped we co onths," ho gotte n three m weeks and we've http://www.independent.ie/business/media/ paint-firm-brings-a-little-colour-to-campaign-to-reverse-slump-1882368.html
  • 30. 8,495 facebook fans
  • 31. 2 YEARS RESULTS: 3,013,97 Y O U TU B 0 E VIEWS 700% 157,000 S ALES UTUBE YO IBERS I N CR EASE SUBSCR
  • 32. NEWSLETTER E-ZINE DATABASE PAY PER CLICK marketing -mail adver e tising SEM ial AFFILIAT ES website soc SEO ANALYTICS media TV/RAD IO eting mark .MOBI W EBSITES off line RES CHU mobile EVENTS BRO APPS
  • 33. creative campaigns get attention
  • 34. R.O.I. IN SOCIAL MEDIA? IS IT POSSIBLE?
  • 35. define your success metrics # of people who filled in the “Contact” form # of POSITIVE reduction in support costs # of new comments POSTED customers BY FANS /sales # of influential people who tweet about our company # of people who used a specific coupon/ voucher associated to this campaign # of # of features repeating, # of people in a specific unique suggested by location/demographic increase in visitors users that we who follow us on twitter page rank actually implement # of new things that we discovered about customers that we never knew before
  • 36. a campaign to build loyalty and trust success metrics ★ amount of positive comments sent to customers per week within a given time ★ amount of conversations that started from the comment N amount of positive goal conversations about your company or product per week.
  • 37. a campaign to increase satisfaction success metrics ★ amount of good suggestions that your company hadn’t thought of ★ amount of the above that your company actually implements N AMOUNT OF SUGGESTIONS COLLECTED PER MONTH AND goal N AMOUNT THAT YOU ACTUALLY IMPLEMENT
  • 38. a campaign to increase AUTHORITY success metrics ★ AMOUNT OF INFLUENTIAL BLOGS LINKING TO YOU ★ PAGE RANK RELATIVE TO THAT OF COMPETITORS ★ AMOUNT OF ORGANIC TRAFFIC PER MONTH ★ AMOUNT OF THE TRAFFIC THAT CONVERTS TO SALES N PAGE RANK BY A CERTAIN DATE NTH POSITION IN PAGE RANK RELATIVE TO goalS COMPETITORS BY CERTAIN DATE N% OF ORGANIC TRAFFIC PER MONTH €N PER MONTH ATTRIBUTATE TO REFERRALS FROM BLOG
  • 39. a campaign to increase OFFLINE SALES success metrics ★ MONTHLY SALES ★ MONTHLY STORE TRAFFIC €N MONTHLY SALES goal N% INCREASE IN STORE TRAFFIC during the PROMOTION PERIOD
  • 40. a campaign to increase ONLINE SALES success metrics ★ MONTHLY SALES ATTRIBUTABLE DIRECTLY TO SOCIAL MEDIA ★ NEW CUSTOMERS ATTRIBUTABLE DIRECTLY TO SOCIAL MEDIA ★ MONTHLY REVENUE GENERATED FROM CUSTOMERS ORIGINALLY FROM SOCIAL MEDIA €N MONTHLY SALES goal €N MONTHLY SALES DIRECTLY ATTRIBUTABLE TO SOCIAL MEDIA
  • 41. #1 #2 ENCOURAG Building E AS s MANY INIT C ommunitie IAL ENTRIES A Requires S In vestment POSSIBLE KEY to A SUCCESSFUL CAMPAIGN #5 #3 PRO ATE ND VIDE TI ME ENO CRE E A UGH GU TO S PREA DI ALO TEN THE WOR D #4 LIS D SPEAK IN AN AUTHENTIC VOICE
  • 42. 92% while... 24% consumers consumers trust trust peer brand recommendations advertising according to research done by forrester.
  • 43. people metrics has shown that highly engaged customers recommend an organization twice as often as those who are ambivalent about the brand.