Inbenta is a company founded in 2005 in Barcelona that provides artificial intelligence solutions for financial services organizations. It has 6 offices worldwide with 80 employees serving over 100 key accounts. Inbenta uses natural language processing and machine learning techniques to understand language and instantly answer customer questions, reducing emails and calls to contact centers by 40% while improving customer satisfaction.

1. inbenta

2. dedicated to Artificial Intelligence
for Financial services organisations
founded in 2005 in Barcelona
6 offices, worldwide coverage with 80 employees
100+ Key Accounts
inbenta
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3. Artificial Intelligence
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probabilistic reasoning
machine learning
knowledge management
robotics
speech to text
natural language processing
image recognition
representation of human expression
natural language processing

4. Natural Language Processing (NLP)
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Understand the meaning of sentences.

5. Answer instantly and automatically
to any Questions
made by
Online customers
Or
Advisors
Natural Language Processing (NLP)
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6. Dynamic FAQ
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What supporting documents for a loan ?
Here what you need:
• your bank identity statement (IBAN)
• proof of address (electricity bill, phone bill, rent ..)
• photocopy of your ID Card
• photocopies of your last two payslips (if you are
employed, click here)
Apply for a loan

7. Dynamic FAQ
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How to allow a full refund ?
To allow a full refund, check if the customer has
subscribed for the A+ service.
• If Yes
• The full refund would be free of charge
• If Not
• The full refund would be charged 3% of the
refund
Learn more about the A+ service

8. Dynamic FAQ
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To allow a full refund, check if the customer has
subscribed for the A+ service.
• If Yes
• The full refund would be free of charge
• If Not
• The full refund would be charged 3% of
the refund
Learn more about the A+ service
Natural
Langage
Processing
How to allow a full refund ?
FAQs
Linguistic service
80% good
answer rate

9. 100+ Key accounts
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10. 2 main objectives
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Client
satisfaction

11. Online satisfaction
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12. Speed of processing emails and calls
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+200%

13. 2 main objectives
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Client
Satisfaction
with immediate answer
Cost
reduction&

14. Emails/Calls reduction to the contact center
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15. Emails/Calls reduction to the help desk
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-40%

16. 2 main objectives
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Client
satisfaction
with immediate answer
Cost
reduction
with email/call reduction
&

17. Customer cases
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18. Conclusion
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Easy to access, in front of
traditionnal contact points
First client channel in volume
40% email/chat reduction
First support channel in volume
40% cost reduction

19. Thank you!
inbenta ©
luc@inbenta.com