Motor insurers are facing increasing customer expectations around service as products become commoditized. Claims management represents an opportunity to improve customer satisfaction and loyalty, as 70% of policyholders actively seek insurers with good claims services. However, satisfaction levels with claims services are deteriorating as they lag expectations. Merimen's insurance platform replaces traditional point-to-point claims processing with a centralized online model to provide transparency, streamline communication, and improve efficiency. This increases productivity, lowers loss ratios, and enhances customer satisfaction with an excellent claims experience.