This document summarizes the professional experience of an individual with over 15 years of experience in management, operations, and technical roles. They currently work as an Application Expert providing advanced support at Nice Systems, and have previously held roles as a Delivery Solution Specialist, GM of Customer Experience, Associate focused on programming and analysis, and Team Lead. Their career objective is to be a result-oriented and motivated business leader dedicated to helping employees improve their skills.

1. PROFESSIONAL EXPERIENCE:
AUG 2016 to Current
APPLICATION EXPERT – ADVANCED SUPPORT at Nice Systems DEC 2008 to JUN 2016
• Role & Responsibilities (Application Expert – Advanced Support):
▪ Preparing documents on advanced applications such as NDK, NICE Bridge, SOD.
▪ Working as team member of Advanced Support Group (ASG) for applications, for APAC and EMEA regions.
▪ Provide L4 supportTrainingsConsultation to Field engineers Tier 2 and IHD teams.
▪ Solution Testing - Part of team which is responsible for testing and provide feedback on new productsversion.
▪ Responsibility includes consultation and work with R&D for product related issues.
• Role & Responsibilities (Delivery Solution Specialist):
▪ Project Timelines/ Schedule - Reviewing Project Plan from Technical Project ManagerProject Manager & work
with them in order to finalize the final POA.
▪ Solution Architecture - Takes complete responsibility of the Solution Architecture part and provide
suggestionsDocuments as per requirement
GM - Customer Experience at Exato Technologies Pvt. Ltd.
▪ Heading Business unit for Contact Center & IPT Business
▪ Manage & generating leads with sales team.
▪ Defining targets.
▪ Business planning and stratigy.
▪ GO TO MARKET planning.
▪ Manage commercials for new projectstasks.
▪ Maintain relationship with clients.
▪ Lead all meeting on technical aspects and commercials.
▪ Handle customer escalations.
▪ Manage productivity of all resources.
▪ Manage skills & learning activities of the team.
▪ Take care of career development.building skills on different technologies.
▪ Creating new opportunities – south & north.
▪ Manage P&L for Business Unit.
Skills: Solution Sell, Contact Center & IPT, Robotics Proces Automation.
CAREER OBJECTIVE:
Result Oriented & Motivated business leader with 15.5+ years of progressive experience in management and operations.
Team player dedicated to helping employees improve their skills and techniques in order to reach larger goals. Visionary
behind company operations and strategies. Detail-oriented multi-tasker who thrives in fast-paced environments.

2. ▪ A Consultant - I also do the role of a consultant during the early phases of the solution, when it needs to gather
requirements and work with the sales team to put together a document in return to a Request for Proposal (RFP)
from the customer.
▪ Management - Highlighting IssuesConcerns with higher support management team in order to get quick
response.
▪ Pre-Launch Product Team - Being a member of Pre-launch team (Alpha) we do test for all upcoming products and
share our feedback with development teams.
Skills: NICE, Call Recording, Analytics, Encryption, Monitoring, Compliance Center.
ASSOCIATE – PROGRAMINGANALYSIS at Convergys Info Management Pvt Ltd.
DEC 2006 to DEC 2008
• Role & Responsibilities:
▪ Responsible for Implementations of Nice Voice recording solution.
▪ To Handle a team of six coordinators for Administration and Support for NICE.
▪ To Handle world-wide 60+ clients of Convergys by giving support of Different Call Logging Systems like
▪ NICE, E-Talk.
TEAM LEAD at Futuresoft India Pvt. Ltd.
JAN 2005 to NOV 2006
• Role & Responsibilities:
▪ Acting as an interface between the Operations and the Technology team and serving the interests of both the
parties in the most efficient manner. It includes interaction with the clients and explaining them the functions and
plans carried out in the Technology department to execute the operational targets.
▪ Monitoring and scheduling all the activities and events happening at the client and server level and ensuring that
all the resources are used in the most optimum way possible also forms a part of the job.
EDUCATION
B. Tech (Electronics) from Rajasthan University (2004)
PERSONAL DETAILS
▪ To Handle a team of six coordinators for Administration and Support for NICE.
▪ Name # Arpit Bhargav
▪ Date of Birth # 10th Jan 1982
▪ Contact # +91 8800665788
▪ Passport No # G2953602