FINAL VERSION Casper College Phone Upgrade Presentation Feb 17, 2016Kent Brooks
This is the final version (probably) of a post I put up a week ago. The last post was in response to Educause CIO forum post and although it was not quite done I am glad I posted. Great feedback and the presentation I will give today will be much better. Thanks to all who provided comments
DRAFT PREVIEW of Casper College Phone System Presentation for Wyoming Commun...Kent Brooks
The document summarizes Casper College's transition from analog and Cisco phone systems to an open source VoIP phone system using Digium switches. It details the college's goals of converging three phone systems onto a single, standardized system to reduce costs. While Digium provided many features at a lower price than Cisco, it had scaling issues beyond 400 phones. The college is now considering virtualizing Digium or exploring other open source alternatives like Asterisk to address these limitations.
SKL Services is an IP and colocation specialist that has been in business since 1998. They offer a managed VoIP hosted IP PBX solution through their partnership with Level 3 Communications. This solution provides businesses with a flexible VoIP system that eliminates the need for on-premise phone systems and allows remote access from any internet connection. The system offers extensive calling features that are managed through an easy-to-use web administration portal.
Complete VoIP Software Solution to fulfill Your VoIP Business needsAdore Infotech
VoIP Phone System has been extremely used for the advantage of communication by its unique and creative components. They have without a doubt changed the pace and face of business, enhancing each aspect of correspondence. With the utilization of VoIP telephones, organizations have possessed the capacity to put and deal with different calls and viably render answers to each with the minimum conceivable measure of deferral. Thus, they can inspire their notoriety and effectively reinforce purchaser maker and inward connections in the organization.
Our greatly famous and impactful products Softswitch, VoIP Billing , IPPBX, Wholesale VoIP,Calling Card System, Customized Mobile Dialer and Branded Softphone have set a standard in telecom market with reasonable price and deserving features. Recently, we have changed the genre of VoIP Service Providersby reforming the quality and productivity of service with our latest Adore Wholesale VoIP product.
IP Telephony allows for voice calls to be transmitted over data networks using open standards rather than traditional telephone networks, enabling businesses to consolidate their data and voice networks onto a single infrastructure. This provides benefits such as lower telecommunications costs, simplified network management as sites no longer need dedicated voice systems, and increased worker productivity and collaboration enabled by centralized applications that can be accessed remotely.
VoIP is a technology that allows voice calls to be made over the internet rather than traditional phone lines. It offers cost savings compared to traditional phone systems by using existing internet connections and eliminating expensive phone lines and equipment. Some key benefits of VoIP include lower call costs, increased flexibility to add or remove phone lines easily, integration with other business applications, and improved disaster recovery. Planning is required to ensure adequate network bandwidth and equipment. Businesses should partner with reputable VoIP providers that are members of ITSPA to ensure quality of service and regulatory compliance.
Ergo Virtual Client Services Brochure 2011NiamhLordan
Ergo's Virtual Client Services allows businesses to efficiently manage desktops and provide flexible access to applications and data. It improves user experience, productivity and reduces IT costs. VCS uses virtualization to deliver tailored desktops and apps to any device. Businesses benefit from increased agility, extended hardware lifecycles and savings of over 40% on desktop costs. VCS can be deployed on-premises or from Ergo's cloud and is available via a subscription model.
FINAL VERSION Casper College Phone Upgrade Presentation Feb 17, 2016Kent Brooks
This is the final version (probably) of a post I put up a week ago. The last post was in response to Educause CIO forum post and although it was not quite done I am glad I posted. Great feedback and the presentation I will give today will be much better. Thanks to all who provided comments
DRAFT PREVIEW of Casper College Phone System Presentation for Wyoming Commun...Kent Brooks
The document summarizes Casper College's transition from analog and Cisco phone systems to an open source VoIP phone system using Digium switches. It details the college's goals of converging three phone systems onto a single, standardized system to reduce costs. While Digium provided many features at a lower price than Cisco, it had scaling issues beyond 400 phones. The college is now considering virtualizing Digium or exploring other open source alternatives like Asterisk to address these limitations.
SKL Services is an IP and colocation specialist that has been in business since 1998. They offer a managed VoIP hosted IP PBX solution through their partnership with Level 3 Communications. This solution provides businesses with a flexible VoIP system that eliminates the need for on-premise phone systems and allows remote access from any internet connection. The system offers extensive calling features that are managed through an easy-to-use web administration portal.
Complete VoIP Software Solution to fulfill Your VoIP Business needsAdore Infotech
VoIP Phone System has been extremely used for the advantage of communication by its unique and creative components. They have without a doubt changed the pace and face of business, enhancing each aspect of correspondence. With the utilization of VoIP telephones, organizations have possessed the capacity to put and deal with different calls and viably render answers to each with the minimum conceivable measure of deferral. Thus, they can inspire their notoriety and effectively reinforce purchaser maker and inward connections in the organization.
Our greatly famous and impactful products Softswitch, VoIP Billing , IPPBX, Wholesale VoIP,Calling Card System, Customized Mobile Dialer and Branded Softphone have set a standard in telecom market with reasonable price and deserving features. Recently, we have changed the genre of VoIP Service Providersby reforming the quality and productivity of service with our latest Adore Wholesale VoIP product.
IP Telephony allows for voice calls to be transmitted over data networks using open standards rather than traditional telephone networks, enabling businesses to consolidate their data and voice networks onto a single infrastructure. This provides benefits such as lower telecommunications costs, simplified network management as sites no longer need dedicated voice systems, and increased worker productivity and collaboration enabled by centralized applications that can be accessed remotely.
VoIP is a technology that allows voice calls to be made over the internet rather than traditional phone lines. It offers cost savings compared to traditional phone systems by using existing internet connections and eliminating expensive phone lines and equipment. Some key benefits of VoIP include lower call costs, increased flexibility to add or remove phone lines easily, integration with other business applications, and improved disaster recovery. Planning is required to ensure adequate network bandwidth and equipment. Businesses should partner with reputable VoIP providers that are members of ITSPA to ensure quality of service and regulatory compliance.
Ergo Virtual Client Services Brochure 2011NiamhLordan
Ergo's Virtual Client Services allows businesses to efficiently manage desktops and provide flexible access to applications and data. It improves user experience, productivity and reduces IT costs. VCS uses virtualization to deliver tailored desktops and apps to any device. Businesses benefit from increased agility, extended hardware lifecycles and savings of over 40% on desktop costs. VCS can be deployed on-premises or from Ergo's cloud and is available via a subscription model.
EarthLink provides a hosted voice over IP phone system with the following key features:
- A nationwide fiber optic network spanning over 28,000 miles and data/voice nodes across the country to ensure reliability.
- A fully managed and hosted VoIP system including IP phones, call features, auto attendants, and business continuity solutions.
- Seat types including basic, standard, and premium to meet different user needs with features like unified voicemail, find me/follow me, and mobile integration.
- Additional optional features like ACD, auto attendants, communications portal, and softphones to enhance productivity and call handling.
EarthLink offers a comprehensive and reliable hosted voice solution built on
This document discusses VoIP implementation at Peirce College. It covers the background of why they needed a new system, issues they considered, criteria for selection, comparisons of traditional PBX vs. VoIP, benefits of VoIP like mobility and integration. Their selection process and current VoIP setup is outlined, including a fully redundant Cisco S8700 PBX, mixed TDM and VoIP phones, unified messaging, and integrated call centers with full reporting.
EarthLink Business - Business ContinuityMike Ricca
The document discusses business continuity challenges faced by organizations and provides solutions from EarthLink. It notes that downtime from outages can be costly and disruptive. EarthLink offers affordable business continuity solutions including IT infrastructure recovery in the cloud, data backup recovery, database recovery, network service recovery ensuring connectivity, security recovery, and voice service recovery. Case studies demonstrate how EarthLink helped organizations stay operational during disasters.
The document provides an overview of Avaya IP Office and its capabilities for delivering intelligent communications solutions to small and midsize businesses. Key points include that Avaya IP Office is an award-winning platform with over 4 million users worldwide, offering a variety of endpoints, user interfaces, mobility features, applications like voicemail pro and call recording, as well as management and administration tools. It also supports voice networking between IP Office sites and SIP trunking.
Voice over Internet Protocol (Voice over IP, VoIP and IP telephony) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. The terms Internet telephony, broadband telephony, and broadband phone service specifically refer to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN).The steps and principals involved in originating VoIP telephone calls are similar to traditional digital telephony and involve signaling, channel setup, digitization of the analog voice signals, and encoding.
This document provides a guide for businesses choosing a telephone system. It discusses key considerations like lead times, cabling, expandability, compatibility and budgets. It also explains different types of telephone systems including key systems for up to 50 employees, PBX systems for larger businesses, IPBX systems that operate over the internet, and hybrid systems that offer features of both traditional and IP systems. The guide aims to help businesses understand their options and select the best telephone solution for their specific needs and budget.
A distributed ip based telecommunication system using sipIJCNCJournal
Voice over Internet Protocol (VoIP) technologies are integral to modern telecommunications because of
their advanced features, flexibility, and economic benefits. Internet Service Providers initially promoted
these technologies by providing low cost local and international calling. At present, there is also a great
deal of interest in using IP-based technologies to replace traditional small and large office telephone
systems that use traditional PBX’s (Private Branch eXchange). Unfortunately, the large majority of the
emerging VoIP based office telephone systems have followed the centralized design of traditional public
and private telephone systems in which all the intelligence in the system is at the core, with quite expensive
hardware and software components and appropriate redundancy for adequate levels of reliability. In this
paper, it is argued that a centralized model for an IP-based telecommunications system fails to exploit the
full capabilities of Internet-inspired communications and that, very simple, inexpensive, elegant and
flexible solutions are possible by deliberately avoiding the centralized approach. This paper describes the
design, philosophy and implementation of a prototype for a fully distributed IP-based Telecommunication
System (IPTS) that provides the essential feature set for office and home telecommunications, including IPbased
long-distance and local calling, and with the support for video as well as data and text. The
prototype system was implemented with an Internet-inspired distributed design using open source software,
with appropriate customizations and configurations.
The document discusses video conferencing technology options for the Senior Management Group at petPRO. It presents three options: Microsoft NetMeeting software, i-Telco's Geneva solution, and Polyspan ViaVideo. It evaluates each option based on criteria like cost to implement, time to implement, benefits, and limitations. Based on the evaluation, NetMeeting scored highest with a total value added of 9, as it has the lowest costs and shortest implementation time while providing basic video conferencing capabilities for petPRO's needs.
The document provides an overview of the Avaya IP Office, which delivers intelligent communications solutions for small businesses. It discusses the IP Office platform models including the IP Office 412 and 500, which support up to 360 and 272 extensions respectively. It also covers the IP Office's voice, messaging, and conferencing capabilities as well as its applications and ease of management.
The document discusses using an IP telephony solution for building a ticket reservation system. It describes how an interactive voice response (IVR) system could be used to allow customers to reserve tickets over the phone without interacting with a human agent. It also lists several key business issues that should be considered before implementing an IP telephony system, such as upgrading network infrastructure, bandwidth, and power systems to support voice traffic. The conclusion states that an IP telephony-based ticket reservation solution would be an important option for Bangladesh given limited resources and demand for convenient ticket purchases.
The document discusses Avaya IP Office, a unified communications solution for small businesses. It provides an overview of IP Office and how it serves customers and staff through simple, powerful communications tools. Key features highlighted include enabling all employees to easily connect with customers, empowering specialized workgroups to effectively serve clients, and ensuring businesses have what they need to control costs. Use cases and pricing information are provided for various IP Office editions and additional productivity solutions.
Ericsson-LG Enterprise provides innovative technology and business communications solutions as a global leader. Their solutions include cloud, IP PBX, UC, mobility, fixed network infrastructure, voice, applications and data solutions for small and large enterprises. They focus on convergence, compatibility, efficiency and future-proofed technology. Their end-to-end communications solutions aim to provide answers for businesses to boost revenue, reduce costs and increase productivity and customer service.
This document provides a high-level overview and introduction of the Avaya IP Office unified communications platform. It describes the various editions available from Basic to Server Edition, the hardware and software components, and reference configurations. Licensing and deployment options are also summarized. The document is intended to familiarize technical persons with the IP Office solution.
Alteva is the largest provider of hosted VoIP in North America, offering "Communication as a Service" with minimal installation and reduced costs compared to traditional phone systems. It provides internet, phone systems, and service to businesses in 50 states and 9 countries. Hosted VoIP through Alteva offers lower total cost of ownership, increased features, scalability, and business continuity compared to on-premise phone systems.
This resume summarizes Lawrence Brown's professional experience in VoIP engineering and IT support roles over the past 20 years. He has extensive experience with Cisco VoIP systems, including installations, upgrades, programming, and end user support. His background includes roles providing direct client support, training, documentation, and scripting for Cisco VoIP projects. He also has experience in networking, servers, and other general IT support roles.
The document summarizes new features in Customer Interaction Center version 2.4, including increased scalability through a 100% software approach, reliability improvements through SIP media server call handling, and agent and supervisor enhancements such as screen recording, queue statistics viewing, messaging capabilities, and speech-enabled voicemail.
iPECS-CM is an All-IP communications platform for medium and large enterprises. iPECS-CM provides IP telephony, various multimedia, applications, and mobility services over IP environment. Today’s communications are converged across all media types over one network. iPECS-CM realizes an easy and cost-effective migration into the today’s unified communications environment to help increase revenue, save costs and enhance productivity.
This document discusses Avaya's IP Office communications solutions for small to mid-sized businesses. It provides an overview of the Avaya IP Office product, which is designed for businesses with 10-1,000 users. Key points include:
- The IP Office can scale from a single site up to 1,000 users across 32 sites with the latest R8.1 release.
- It offers flexibility through digital, analog, and SIP trunk support across multiple locations.
- Avaya is promoting the IP Office as a solution not just for small businesses but also for mid-sized enterprises through new software editions and mobility applications.
- New options like the Linux-based server edition and unified communications module allow the IP Office
Six Scenarios Requiring Communications UpgradesFonality
This document discusses six common scenarios that prompt companies to upgrade their communications systems: 1) moving to a new location, 2) expanding rapidly, 3) standardizing systems across multiple sites, 4) addressing failures in aging legacy systems, 5) converting to VoIP, and 6) adding web-based applications. It provides considerations for each scenario and emphasizes that Fonality offers hybrid VoIP solutions, easy installation, and feature-rich user interfaces to help companies effectively upgrade their systems.
Read how Synoptek has proven to be an excellent partner for companies looking to get an effective communication platform for its enterprise and set up modern phone system across the enterprise through Microsoft Teams Implementation
Benefits of switching to a cloud based VoIP phone system.teliconetworks
Moving your phone system to the cloud provides your business with added flexibility and cost savings. A modern communication platform increases collaboration between your employees, partners and customers. This presentation will highlight some of the key benefits in switching from legacy phone technology.
EarthLink provides a hosted voice over IP phone system with the following key features:
- A nationwide fiber optic network spanning over 28,000 miles and data/voice nodes across the country to ensure reliability.
- A fully managed and hosted VoIP system including IP phones, call features, auto attendants, and business continuity solutions.
- Seat types including basic, standard, and premium to meet different user needs with features like unified voicemail, find me/follow me, and mobile integration.
- Additional optional features like ACD, auto attendants, communications portal, and softphones to enhance productivity and call handling.
EarthLink offers a comprehensive and reliable hosted voice solution built on
This document discusses VoIP implementation at Peirce College. It covers the background of why they needed a new system, issues they considered, criteria for selection, comparisons of traditional PBX vs. VoIP, benefits of VoIP like mobility and integration. Their selection process and current VoIP setup is outlined, including a fully redundant Cisco S8700 PBX, mixed TDM and VoIP phones, unified messaging, and integrated call centers with full reporting.
EarthLink Business - Business ContinuityMike Ricca
The document discusses business continuity challenges faced by organizations and provides solutions from EarthLink. It notes that downtime from outages can be costly and disruptive. EarthLink offers affordable business continuity solutions including IT infrastructure recovery in the cloud, data backup recovery, database recovery, network service recovery ensuring connectivity, security recovery, and voice service recovery. Case studies demonstrate how EarthLink helped organizations stay operational during disasters.
The document provides an overview of Avaya IP Office and its capabilities for delivering intelligent communications solutions to small and midsize businesses. Key points include that Avaya IP Office is an award-winning platform with over 4 million users worldwide, offering a variety of endpoints, user interfaces, mobility features, applications like voicemail pro and call recording, as well as management and administration tools. It also supports voice networking between IP Office sites and SIP trunking.
Voice over Internet Protocol (Voice over IP, VoIP and IP telephony) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. The terms Internet telephony, broadband telephony, and broadband phone service specifically refer to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN).The steps and principals involved in originating VoIP telephone calls are similar to traditional digital telephony and involve signaling, channel setup, digitization of the analog voice signals, and encoding.
This document provides a guide for businesses choosing a telephone system. It discusses key considerations like lead times, cabling, expandability, compatibility and budgets. It also explains different types of telephone systems including key systems for up to 50 employees, PBX systems for larger businesses, IPBX systems that operate over the internet, and hybrid systems that offer features of both traditional and IP systems. The guide aims to help businesses understand their options and select the best telephone solution for their specific needs and budget.
A distributed ip based telecommunication system using sipIJCNCJournal
Voice over Internet Protocol (VoIP) technologies are integral to modern telecommunications because of
their advanced features, flexibility, and economic benefits. Internet Service Providers initially promoted
these technologies by providing low cost local and international calling. At present, there is also a great
deal of interest in using IP-based technologies to replace traditional small and large office telephone
systems that use traditional PBX’s (Private Branch eXchange). Unfortunately, the large majority of the
emerging VoIP based office telephone systems have followed the centralized design of traditional public
and private telephone systems in which all the intelligence in the system is at the core, with quite expensive
hardware and software components and appropriate redundancy for adequate levels of reliability. In this
paper, it is argued that a centralized model for an IP-based telecommunications system fails to exploit the
full capabilities of Internet-inspired communications and that, very simple, inexpensive, elegant and
flexible solutions are possible by deliberately avoiding the centralized approach. This paper describes the
design, philosophy and implementation of a prototype for a fully distributed IP-based Telecommunication
System (IPTS) that provides the essential feature set for office and home telecommunications, including IPbased
long-distance and local calling, and with the support for video as well as data and text. The
prototype system was implemented with an Internet-inspired distributed design using open source software,
with appropriate customizations and configurations.
The document discusses video conferencing technology options for the Senior Management Group at petPRO. It presents three options: Microsoft NetMeeting software, i-Telco's Geneva solution, and Polyspan ViaVideo. It evaluates each option based on criteria like cost to implement, time to implement, benefits, and limitations. Based on the evaluation, NetMeeting scored highest with a total value added of 9, as it has the lowest costs and shortest implementation time while providing basic video conferencing capabilities for petPRO's needs.
The document provides an overview of the Avaya IP Office, which delivers intelligent communications solutions for small businesses. It discusses the IP Office platform models including the IP Office 412 and 500, which support up to 360 and 272 extensions respectively. It also covers the IP Office's voice, messaging, and conferencing capabilities as well as its applications and ease of management.
The document discusses using an IP telephony solution for building a ticket reservation system. It describes how an interactive voice response (IVR) system could be used to allow customers to reserve tickets over the phone without interacting with a human agent. It also lists several key business issues that should be considered before implementing an IP telephony system, such as upgrading network infrastructure, bandwidth, and power systems to support voice traffic. The conclusion states that an IP telephony-based ticket reservation solution would be an important option for Bangladesh given limited resources and demand for convenient ticket purchases.
The document discusses Avaya IP Office, a unified communications solution for small businesses. It provides an overview of IP Office and how it serves customers and staff through simple, powerful communications tools. Key features highlighted include enabling all employees to easily connect with customers, empowering specialized workgroups to effectively serve clients, and ensuring businesses have what they need to control costs. Use cases and pricing information are provided for various IP Office editions and additional productivity solutions.
Ericsson-LG Enterprise provides innovative technology and business communications solutions as a global leader. Their solutions include cloud, IP PBX, UC, mobility, fixed network infrastructure, voice, applications and data solutions for small and large enterprises. They focus on convergence, compatibility, efficiency and future-proofed technology. Their end-to-end communications solutions aim to provide answers for businesses to boost revenue, reduce costs and increase productivity and customer service.
This document provides a high-level overview and introduction of the Avaya IP Office unified communications platform. It describes the various editions available from Basic to Server Edition, the hardware and software components, and reference configurations. Licensing and deployment options are also summarized. The document is intended to familiarize technical persons with the IP Office solution.
Alteva is the largest provider of hosted VoIP in North America, offering "Communication as a Service" with minimal installation and reduced costs compared to traditional phone systems. It provides internet, phone systems, and service to businesses in 50 states and 9 countries. Hosted VoIP through Alteva offers lower total cost of ownership, increased features, scalability, and business continuity compared to on-premise phone systems.
This resume summarizes Lawrence Brown's professional experience in VoIP engineering and IT support roles over the past 20 years. He has extensive experience with Cisco VoIP systems, including installations, upgrades, programming, and end user support. His background includes roles providing direct client support, training, documentation, and scripting for Cisco VoIP projects. He also has experience in networking, servers, and other general IT support roles.
The document summarizes new features in Customer Interaction Center version 2.4, including increased scalability through a 100% software approach, reliability improvements through SIP media server call handling, and agent and supervisor enhancements such as screen recording, queue statistics viewing, messaging capabilities, and speech-enabled voicemail.
iPECS-CM is an All-IP communications platform for medium and large enterprises. iPECS-CM provides IP telephony, various multimedia, applications, and mobility services over IP environment. Today’s communications are converged across all media types over one network. iPECS-CM realizes an easy and cost-effective migration into the today’s unified communications environment to help increase revenue, save costs and enhance productivity.
This document discusses Avaya's IP Office communications solutions for small to mid-sized businesses. It provides an overview of the Avaya IP Office product, which is designed for businesses with 10-1,000 users. Key points include:
- The IP Office can scale from a single site up to 1,000 users across 32 sites with the latest R8.1 release.
- It offers flexibility through digital, analog, and SIP trunk support across multiple locations.
- Avaya is promoting the IP Office as a solution not just for small businesses but also for mid-sized enterprises through new software editions and mobility applications.
- New options like the Linux-based server edition and unified communications module allow the IP Office
Six Scenarios Requiring Communications UpgradesFonality
This document discusses six common scenarios that prompt companies to upgrade their communications systems: 1) moving to a new location, 2) expanding rapidly, 3) standardizing systems across multiple sites, 4) addressing failures in aging legacy systems, 5) converting to VoIP, and 6) adding web-based applications. It provides considerations for each scenario and emphasizes that Fonality offers hybrid VoIP solutions, easy installation, and feature-rich user interfaces to help companies effectively upgrade their systems.
Read how Synoptek has proven to be an excellent partner for companies looking to get an effective communication platform for its enterprise and set up modern phone system across the enterprise through Microsoft Teams Implementation
Benefits of switching to a cloud based VoIP phone system.teliconetworks
Moving your phone system to the cloud provides your business with added flexibility and cost savings. A modern communication platform increases collaboration between your employees, partners and customers. This presentation will highlight some of the key benefits in switching from legacy phone technology.
Software Developer Lowers Phone Costs, Improves Customer Care.
Quintiq adopted Jabber for voice services and introduced follow-the-sun support with Unified Contact Center Express.
James Jara Portfolio 2014 - Cloud Operating System Voip -Part 2James Jara
This document presents a case study for a cloud phone system called Kinetos developed by James Jara. The system transforms desktop VoIP apps into web apps accessible from anywhere. It addresses challenges with existing desktop apps that are not accessible online. The solution developed a central server with Gearman and X7CLOUD frameworks. Benefits include access from anywhere, more clients, and no need for physical installations. The cloud OS provides features like notifications, window controls, application menu, language selection and reporting/exporting of data to formats like CSV and PDF. It supports real-time visualization of charts and data through HTTP streaming. The modular design allows adding new apps. The document also describes the advanced cloud architecture using a hardened Linux server,
CounterPath is a leading developer of VoIP softphone applications, with over 100 employees. It aims to provide carrier-grade softphone solutions that are highly interoperable with existing infrastructures. Some challenges in deploying softphones and PBXes include simplifying installation and configuration, centralized management of credentials and directories, enabling remote upgrades, and ensuring interoperability between elements. CounterPath works with Digium, the creator of Asterisk, to provide tightly integrated softphone and PBX solutions that address these challenges.
Is your contact center solution entering its end of life stage? Are you faced with budget constraints and are worried about making another massive investment to upgrade your solution?
Contact centers based in the cloud are a cost-effective way to mitigate your investment. With cloud-based solutions, you can continue to use your existing hardware while layering in new features at the network level. You can also seamlessly add in tools like Skype, Google, SIP, and Salesforce. Not only do these solutions make your life easier by managing everything from one place, but it also inherently enables a virtual workforce and provides an effective business continuity solution.
This document provides an overview of an IoT-based wireless electronic notice board project. The system will allow users to send notices from an Android phone to be displayed on an LCD screen notice board. Key aspects include:
- The main controlling device is a Raspberry Pi processor connected to a WiFi modem and LCD display. Notices sent from an Android app will be received by the WiFi modem and processed/displayed by the Raspberry Pi.
- The objectives are to develop a wireless notice board that can display notices sent from a mobile phone in a timely manner, as well as support sending documents, images, and videos.
- The existing manual notice boards have limitations like being time-consuming to maintain
There is an actual interview in this project, but names of the company and the engineer and associated products and aquisitions were changed for legal protection purposes.
Forward Communications is a financial services firm in San Francisco. Long an Avaya shop, they worked with Hayward-based Teledynamic Communications to move over to a better, more affordable solution with Digium Switchvox.
Having the right network foundation is critical to optimizing your unified communications experience and maximizing your ROI. Unified Communications and IP Telephony Is The Future of Communications.
Insider’s Guide to IP Phone Systems & Business VoIPIT Company Dubai
An IP Phone Systems, also renowned as a VoIP Phone System, is a modern communication solution that utilizes the Internet Protocol (IP) to transmit
https://www.itcompanydubai.com/blog/ip-phone-systems/
https://www.itcompanydubai.com/sip-ip-phones/
ICT eGuide: Switching to cloud phones and UCaaSNiamh Hughes
Business communications systems are not just evolving, they’re being revolutionised. This guide highlights how hosted, cloud based telephony and unified communications systems offers your business competitive edge, streamlining and joining-up communications across devices. Equipping your team with the best communications tools will assist collaboration, operational flexibility, efficiency and productivity, ultimately enhancing client service levels.
Get ahead – or risk being left behind
More than half of Top 100 firms have either recently delivered or are underway with projects to implement key “foundation” technologies, demonstrating how critical IT has become to the sector. PWC Law Firms Survey Report 2019.
Smartlync enables your company to get ready for a new way of work. More efficient, more productive and faster! Smartlync implements Skype for Business in your company, installs the needed hardware and guides your team trough the changing way of work in your company.
The document discusses CenturyLink's Hosted VoIP service. It begins by explaining what VoIP is and how it works. It then defines a PBX and explains that CenturyLink Hosted VoIP replaces the need for an on-site PBX by providing those features through their network-based platform. The document goes on to describe how users connect to the CenturyLink network to use HostedVoIP, what equipment is needed like IP phones, how administrators and users manage features and settings, and provides additional details on pricing and features.
Turning up the HEAT with IBM MobileFirst for iOS AppsMichael Elder
The landmark partnership between Apple and IBM announced last year set the internet abuzz. The partnership aims to spark true mobile-led business change across the
enterprise. In this talk, we’ll show you how IBM is using OpenStack, Heat, and DevOps to
deploy a truly monumental undertaking.
To fulfill this goal, we needed to redefine how we deliver our software. Leveraging IBM’s unique expertise in OpenStack and DevOps, we turned the “art of the possible” into our new “reality”. In this talk, we’ll tell the story of how we used fullstack application patterns based on OpenStack Heat to provision environments with speed and reliability. You will hear directly from the joint development team how these patterns enabled us to collaborate unimpeded by the traditional road blocks of IT development. As it turns out, our goal to “spark true business change” has
extended beyond our customers to include IBM itself.
You will not only hear about the technical solution but see it in action with a demo in the session.
New Business Opportunities: Small Cells and Wholesale DAS Ilissa Miller
Presented at WISPAPALOOZA, October 2013. The moderator was Art Meierdirk of INOC and included Jorge Forero of Taqua and Doug Wiest of EdgeConneX. The presentation providers market observations, drivers & growth, challenges, and more. Insights on Small Cells and DAS Deployments.
The document provides an agenda for a presentation on ThousandEyes Network Assurance. It introduces the speakers Ian Waters and Anton Lindholm and outlines challenges of managing digital experiences across distributed infrastructure with decreasing visibility. It then describes how ThousandEyes addresses these challenges through global vantage points, telemetry data, and intelligence to provide end-to-end network visibility and assure digital experiences. A demo is included on the agenda.
This PowerPoint presentation explores the comparison between cloud-based and on-premise IP telephony solutions, delving into their respective advantages and disadvantages. It provides an overview of IP telephony, defines cloud-based and on-premise solutions, and discusses the pros and cons of each. The presentation aims to help businesses make informed decisions about selecting the most suitable telephony infrastructure for their needs, considering factors such as cost, scalability, security, and control.
Similar to Are Open Source Phone Systems Possible? educause (1) (20)
The 2019 Must Follow Community College CEOs on Twitter UPDATEDKent Brooks
UPDATED It's time for the 6th listing of the Top Community College CEOs on Twitter. The Community College CEOs on this list push out quite a number of Tweets, but more importantly they are using Twitter to network professionally, share information and keep their campus community up to date. Although raw numbers are important, my ranking isn't totally on numbers. It is my top secret formula ;) The top 20 truly understand the benefits and power of social collaboration and how it enables institutions to better serve and collaborate with campus constituents. Click here for the blog post with additional discussion: http://bit.ly/2v3vs6u Well done. NOTE: Tom Huebner who was at @EMCC moved to be the President at Meridian Community College. This slide deck did not reflect that at the time of publication
The 2019 Must Follow Community College CEOs on TwitterKent Brooks
The document lists the Twitter handles of 20 community college CEOs and presidents. It recommends following these individuals in 2019 to keep up with news and information from their community colleges. Each entry includes the name of a different community college CEO and their Twitter handle.
This document discusses the history of broomcorn production in the United States. It touches on different eras when different regions were considered the "Broomcorn Capital of the World," including Arcola, Illinois from the 1860s to 1900, Lindsey, Oklahoma from 1900 to the 1930s, and Baca County from the 1940s to 1974. It also references a quote about the technique required to handle broomcorn bales and asks how many broomcorn farms were counted in 1974.
2016 Must Follow Community College CEOs on TwitterKent Brooks
The Community College CEOs on this list push out quite a number of Tweets, but more importantly they are using Twitter to network professionally, share information and keep their campus community up to date. On average, the top 15 have an average of 6114 Tweets and 705 followers. Although raw numbers are important, my ranking isn't totally on numbers. It is my top secret formula ;) The top 15 truly understand the benefits and power of social collaboration and how it enables institutions to better serve and collaborate with campus constituents. Well done.
The Social Enterprise: Using Social Media to Connect and Communicate your Mes...Kent Brooks
Social media offers an immediate and inexpensive way to share your personal or organizational message. This session will provide attendees perspective on the power of social media to provide an effective voice. Also included will be tips for using social media such as Twitter effectively and efficiently.
The Community College CEOs on this list push out quite a number of Tweets, but more importantly they are using Twitter to network professionally, share information and keep their campus community up to date. On average, the top 15 have an average of 4109 Tweets and 593 followers. Although raw numbers are important, my ranking isn't totally on numbers. It is my top secret formula ;) The top 15 truly understand the benefits and power of social collaboration and how it enables institutions to better serve and collaborate with campus constituents. Well done.
Mountain moot 2014-From Data to InsightKent Brooks
This document summarizes Kent Brooks' presentation on getting from data to insight at the Mountain Moodle Moot 2014 conference. It discusses challenges with data reporting and visualization at Casper College. It notes a need for ad hoc reporting, dashboards, and data analysis tools beyond what existing tools like SAP and Moodle analytics provide. It also offers observations for beginners in business intelligence, including defining common terms, turning data into timely information, using multiple tools together, and prioritizing user adoption.
HB 1815 Teacher Training Southwest Region Update Kent Brooks
The document discusses House Bill 1815 and the Telecommunications Technology Training Fund, which provides teacher training in technology use. It aims to develop a Lead Technology Teacher in every school. It established 6 regional consortia to provide multiple training levels. The Southwest region faces challenges in meeting its goals of training 200 teachers at level 2 and 50 at level 3 due to limitations in facilities, equipment, and funding of $370,000. Future directions include expanding level 3 training and follow-up sessions to support trained teachers. A task force found the program has been successful and cost-effective in enhancing education through technology.
Ellucian Live 2014 Presentation on Reporting and BIKent Brooks
This document summarizes a presentation about seven Wyoming community colleges migrating to a single statewide reporting system. The key points are:
1) The colleges previously had challenges with consistency, timing and accuracy of aggregate reporting to state entities due to using separate systems, so they migrated to a single SQL platform and reporting system.
2) The multi-year project involved migrating all colleges to the SQL environment, implementing Business Objects for reporting, designing a standard data set, and setting up a system for the Commission Office to report on behalf of the colleges.
3) Lessons learned included starting data preparation early, redesigning processes, rigorous testing, and later implementing additional business intelligence tools for real-time ad hoc
The 12 Must Follow Community College Presidents 2014Kent Brooks
Here is my list of the top 12 most social Community College CEO’s on twitter. On average, the top 12 have an average of 2945 Tweets and 749 followers. The top 12 truly understand the benefits and power of social collaboration and how it enables institutions to better serve and collaborate with campus constituents. Well done.
BI Analytics Overview Observations and Demo for Entrisik, Domo and TableauKent Brooks
Kent Brooks is the IT Director at Casper College in Casper Wyoming, blogs at KentBrooks.com, is a contributor to MoodleNews, and Wes Fryers Internationally acclaimed "Speed of Creativity" blog. He served as Chief Technology Officer/ Dean /Computer Coordinator at Higher Education Institutions in Oklahoma and New Mexico for nearly 20 years. While in New Mexico he was actively involved in the Los Alamos National Laboratory EDUNET program which sought to bring telecommunications technologies to the four corners area of the US. Kent has been heavily involved in numerous teacher-training projects and efforts to bring networking and telecommunications technologies to rural areas. His grant writing efforts have brought over $50 million dollars to equip rural schools, tribal complexes and museums across the US with distance learning technologies. Kent's work interests include the acquisition of technology and training resources for rural under served communities. More specifically his work interest and focus is on the "open" or "free" software movement and its impact on delivery of technological services in education.
The document provides information about grant programs that support rural areas, including the Distance Learning and Telemedicine Grant Program administered by the USDA Rural Utilities Service. It discusses applicant eligibility requirements, such as serving rural areas; describes allowable uses of funds, including acquiring telecommunications equipment and developing instructional programming; and notes application and award details, such as a minimum 15% matching contribution requirement.
USDA Grants by Kent Brooks & AssociatesKent Brooks
This document summarizes two main federal grant programs - the Public Telecommunications Facilities Program (PTFP) and the Distance Learning and Telemedicine Grant Program (DLT). The PTFP focuses on equipment funding from the Department of Commerce, while the DLT provides equipment funding from the Department of Agriculture. Eligible DLT projects must serve rural areas, be delivered by an eligible organization, and have at least 20 points on the rurality calculation. The competitive DLT program considers factors like rurality, matching funds, economic need, and costs/benefits to score applications. Successful past DLT projects are listed, with 10 of KBA's clients being funded in 2004. Requirements, eligible/ineligible expenses, and the
2011 SSL Certificate Research at Casper CollegeKent Brooks
This document summarizes Casper College's review of certificate authorities for securing their websites. It compares the well-known Verisign to Digicert, finding that Digicert offers substantial cost savings while still providing a trusted issuer. Specifically, switching their 12 certificates from Verisign at $14,652/year to an equivalent package from Digicert would be $4,824/year, a savings of around 70%. Digicert also offers managed PKI services to help administer certificates. The document considers whether Verisign's brand recognition is needed or if stakeholders would accept changing to Digicert.
Western's Text Messaging and Emergency Notification OverviewKent Brooks
The document provides an overview of the Pioneer Alert System (PAS) being implemented at Western Oklahoma State College. The PAS is a multi-modal emergency notification system that currently uses text messaging, security cameras, desktop messaging, and will integrate additional modes like public address systems, monitors, email, social media, and weather radios. It describes the activation approval process, scenarios for use, status of the text messaging component, policies, training timetable and challenges around student participation.
This document discusses the development and use of hybrid courses at Bay Mills Community College using the Moodle platform. Specifically, it provides details on:
1) How the college converted existing online courses to the Moodle format and now uses it for all online course delivery and creation.
2) Suggestions for creating new course content directly in Moodle to avoid formatting issues, rather than copying from other programs.
3) An example of a hybrid Introduction to World Regional Geography course, which combines in-person and online components.
4) Student activities for the online portions, including discussion boards and essay assignments.
5) Benefits reported by students of the hybrid model versus fully online, such
Moodle is being used at Bay Mills Community College for hybrid classes where students attend on campus one week and complete coursework online the following week using Moodle, allowing students to take two classes in the same time slot and saving on travel expenses. The presentation discussed using Moodle for lectures, quizzes where students only get one try, and additional assignments, as well as collecting student contact information.
This presentation discusses Google Apps for Education. It provides an overview of the features of Google Apps Education Edition, including free email, calendar, documents and other collaboration tools integrated through a web browser. The presentation outlines the development history of Google Apps from 2004 to 2010, including added features such as increased storage limits, global address books, and calendar notifications by SMS. It also compares Google Apps Education Edition to the standard commercial edition, noting the custom domain, free cost with no ads, and educational discounts on security tools for the education version.
For the full video of this presentation, please visit: https://www.edge-ai-vision.com/2024/06/temporal-event-neural-networks-a-more-efficient-alternative-to-the-transformer-a-presentation-from-brainchip/
Chris Jones, Director of Product Management at BrainChip , presents the “Temporal Event Neural Networks: A More Efficient Alternative to the Transformer” tutorial at the May 2024 Embedded Vision Summit.
The expansion of AI services necessitates enhanced computational capabilities on edge devices. Temporal Event Neural Networks (TENNs), developed by BrainChip, represent a novel and highly efficient state-space network. TENNs demonstrate exceptional proficiency in handling multi-dimensional streaming data, facilitating advancements in object detection, action recognition, speech enhancement and language model/sequence generation. Through the utilization of polynomial-based continuous convolutions, TENNs streamline models, expedite training processes and significantly diminish memory requirements, achieving notable reductions of up to 50x in parameters and 5,000x in energy consumption compared to prevailing methodologies like transformers.
Integration with BrainChip’s Akida neuromorphic hardware IP further enhances TENNs’ capabilities, enabling the realization of highly capable, portable and passively cooled edge devices. This presentation delves into the technical innovations underlying TENNs, presents real-world benchmarks, and elucidates how this cutting-edge approach is positioned to revolutionize edge AI across diverse applications.
5th LF Energy Power Grid Model Meet-up SlidesDanBrown980551
5th Power Grid Model Meet-up
It is with great pleasure that we extend to you an invitation to the 5th Power Grid Model Meet-up, scheduled for 6th June 2024. This event will adopt a hybrid format, allowing participants to join us either through an online Mircosoft Teams session or in person at TU/e located at Den Dolech 2, Eindhoven, Netherlands. The meet-up will be hosted by Eindhoven University of Technology (TU/e), a research university specializing in engineering science & technology.
Power Grid Model
The global energy transition is placing new and unprecedented demands on Distribution System Operators (DSOs). Alongside upgrades to grid capacity, processes such as digitization, capacity optimization, and congestion management are becoming vital for delivering reliable services.
Power Grid Model is an open source project from Linux Foundation Energy and provides a calculation engine that is increasingly essential for DSOs. It offers a standards-based foundation enabling real-time power systems analysis, simulations of electrical power grids, and sophisticated what-if analysis. In addition, it enables in-depth studies and analysis of the electrical power grid’s behavior and performance. This comprehensive model incorporates essential factors such as power generation capacity, electrical losses, voltage levels, power flows, and system stability.
Power Grid Model is currently being applied in a wide variety of use cases, including grid planning, expansion, reliability, and congestion studies. It can also help in analyzing the impact of renewable energy integration, assessing the effects of disturbances or faults, and developing strategies for grid control and optimization.
What to expect
For the upcoming meetup we are organizing, we have an exciting lineup of activities planned:
-Insightful presentations covering two practical applications of the Power Grid Model.
-An update on the latest advancements in Power Grid -Model technology during the first and second quarters of 2024.
-An interactive brainstorming session to discuss and propose new feature requests.
-An opportunity to connect with fellow Power Grid Model enthusiasts and users.
Fueling AI with Great Data with Airbyte WebinarZilliz
This talk will focus on how to collect data from a variety of sources, leveraging this data for RAG and other GenAI use cases, and finally charting your course to productionalization.
"Choosing proper type of scaling", Olena SyrotaFwdays
Imagine an IoT processing system that is already quite mature and production-ready and for which client coverage is growing and scaling and performance aspects are life and death questions. The system has Redis, MongoDB, and stream processing based on ksqldb. In this talk, firstly, we will analyze scaling approaches and then select the proper ones for our system.
The Microsoft 365 Migration Tutorial For Beginner.pptxoperationspcvita
This presentation will help you understand the power of Microsoft 365. However, we have mentioned every productivity app included in Office 365. Additionally, we have suggested the migration situation related to Office 365 and how we can help you.
You can also read: https://www.systoolsgroup.com/updates/office-365-tenant-to-tenant-migration-step-by-step-complete-guide/
HCL Notes and Domino License Cost Reduction in the World of DLAUpanagenda
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-and-domino-license-cost-reduction-in-the-world-of-dlau/
The introduction of DLAU and the CCB & CCX licensing model caused quite a stir in the HCL community. As a Notes and Domino customer, you may have faced challenges with unexpected user counts and license costs. You probably have questions on how this new licensing approach works and how to benefit from it. Most importantly, you likely have budget constraints and want to save money where possible. Don’t worry, we can help with all of this!
We’ll show you how to fix common misconfigurations that cause higher-than-expected user counts, and how to identify accounts which you can deactivate to save money. There are also frequent patterns that can cause unnecessary cost, like using a person document instead of a mail-in for shared mailboxes. We’ll provide examples and solutions for those as well. And naturally we’ll explain the new licensing model.
Join HCL Ambassador Marc Thomas in this webinar with a special guest appearance from Franz Walder. It will give you the tools and know-how to stay on top of what is going on with Domino licensing. You will be able lower your cost through an optimized configuration and keep it low going forward.
These topics will be covered
- Reducing license cost by finding and fixing misconfigurations and superfluous accounts
- How do CCB and CCX licenses really work?
- Understanding the DLAU tool and how to best utilize it
- Tips for common problem areas, like team mailboxes, functional/test users, etc
- Practical examples and best practices to implement right away
Ivanti’s Patch Tuesday breakdown goes beyond patching your applications and brings you the intelligence and guidance needed to prioritize where to focus your attention first. Catch early analysis on our Ivanti blog, then join industry expert Chris Goettl for the Patch Tuesday Webinar Event. There we’ll do a deep dive into each of the bulletins and give guidance on the risks associated with the newly-identified vulnerabilities.
In the realm of cybersecurity, offensive security practices act as a critical shield. By simulating real-world attacks in a controlled environment, these techniques expose vulnerabilities before malicious actors can exploit them. This proactive approach allows manufacturers to identify and fix weaknesses, significantly enhancing system security.
This presentation delves into the development of a system designed to mimic Galileo's Open Service signal using software-defined radio (SDR) technology. We'll begin with a foundational overview of both Global Navigation Satellite Systems (GNSS) and the intricacies of digital signal processing.
The presentation culminates in a live demonstration. We'll showcase the manipulation of Galileo's Open Service pilot signal, simulating an attack on various software and hardware systems. This practical demonstration serves to highlight the potential consequences of unaddressed vulnerabilities, emphasizing the importance of offensive security practices in safeguarding critical infrastructure.
Introduction of Cybersecurity with OSS at Code Europe 2024Hiroshi SHIBATA
I develop the Ruby programming language, RubyGems, and Bundler, which are package managers for Ruby. Today, I will introduce how to enhance the security of your application using open-source software (OSS) examples from Ruby and RubyGems.
The first topic is CVE (Common Vulnerabilities and Exposures). I have published CVEs many times. But what exactly is a CVE? I'll provide a basic understanding of CVEs and explain how to detect and handle vulnerabilities in OSS.
Next, let's discuss package managers. Package managers play a critical role in the OSS ecosystem. I'll explain how to manage library dependencies in your application.
I'll share insights into how the Ruby and RubyGems core team works to keep our ecosystem safe. By the end of this talk, you'll have a better understanding of how to safeguard your code.
For the full video of this presentation, please visit: https://www.edge-ai-vision.com/2024/06/how-axelera-ai-uses-digital-compute-in-memory-to-deliver-fast-and-energy-efficient-computer-vision-a-presentation-from-axelera-ai/
Bram Verhoef, Head of Machine Learning at Axelera AI, presents the “How Axelera AI Uses Digital Compute-in-memory to Deliver Fast and Energy-efficient Computer Vision” tutorial at the May 2024 Embedded Vision Summit.
As artificial intelligence inference transitions from cloud environments to edge locations, computer vision applications achieve heightened responsiveness, reliability and privacy. This migration, however, introduces the challenge of operating within the stringent confines of resource constraints typical at the edge, including small form factors, low energy budgets and diminished memory and computational capacities. Axelera AI addresses these challenges through an innovative approach of performing digital computations within memory itself. This technique facilitates the realization of high-performance, energy-efficient and cost-effective computer vision capabilities at the thin and thick edge, extending the frontier of what is achievable with current technologies.
In this presentation, Verhoef unveils his company’s pioneering chip technology and demonstrates its capacity to deliver exceptional frames-per-second performance across a range of standard computer vision networks typical of applications in security, surveillance and the industrial sector. This shows that advanced computer vision can be accessible and efficient, even at the very edge of our technological ecosystem.
Taking AI to the Next Level in Manufacturing.pdfssuserfac0301
Read Taking AI to the Next Level in Manufacturing to gain insights on AI adoption in the manufacturing industry, such as:
1. How quickly AI is being implemented in manufacturing.
2. Which barriers stand in the way of AI adoption.
3. How data quality and governance form the backbone of AI.
4. Organizational processes and structures that may inhibit effective AI adoption.
6. Ideas and approaches to help build your organization's AI strategy.
Essentials of Automations: Exploring Attributes & Automation ParametersSafe Software
Building automations in FME Flow can save time, money, and help businesses scale by eliminating data silos and providing data to stakeholders in real-time. One essential component to orchestrating complex automations is the use of attributes & automation parameters (both formerly known as “keys”). In fact, it’s unlikely you’ll ever build an Automation without using these components, but what exactly are they?
Attributes & automation parameters enable the automation author to pass data values from one automation component to the next. During this webinar, our FME Flow Specialists will cover leveraging the three types of these output attributes & parameters in FME Flow: Event, Custom, and Automation. As a bonus, they’ll also be making use of the Split-Merge Block functionality.
You’ll leave this webinar with a better understanding of how to maximize the potential of automations by making use of attributes & automation parameters, with the ultimate goal of setting your enterprise integration workflows up on autopilot.
"Frontline Battles with DDoS: Best practices and Lessons Learned", Igor IvaniukFwdays
At this talk we will discuss DDoS protection tools and best practices, discuss network architectures and what AWS has to offer. Also, we will look into one of the largest DDoS attacks on Ukrainian infrastructure that happened in February 2022. We'll see, what techniques helped to keep the web resources available for Ukrainians and how AWS improved DDoS protection for all customers based on Ukraine experience
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAUpanagenda
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-und-domino-lizenzkostenreduzierung-in-der-welt-von-dlau/
DLAU und die Lizenzen nach dem CCB- und CCX-Modell sind für viele in der HCL-Community seit letztem Jahr ein heißes Thema. Als Notes- oder Domino-Kunde haben Sie vielleicht mit unerwartet hohen Benutzerzahlen und Lizenzgebühren zu kämpfen. Sie fragen sich vielleicht, wie diese neue Art der Lizenzierung funktioniert und welchen Nutzen sie Ihnen bringt. Vor allem wollen Sie sicherlich Ihr Budget einhalten und Kosten sparen, wo immer möglich. Das verstehen wir und wir möchten Ihnen dabei helfen!
Wir erklären Ihnen, wie Sie häufige Konfigurationsprobleme lösen können, die dazu führen können, dass mehr Benutzer gezählt werden als nötig, und wie Sie überflüssige oder ungenutzte Konten identifizieren und entfernen können, um Geld zu sparen. Es gibt auch einige Ansätze, die zu unnötigen Ausgaben führen können, z. B. wenn ein Personendokument anstelle eines Mail-Ins für geteilte Mailboxen verwendet wird. Wir zeigen Ihnen solche Fälle und deren Lösungen. Und natürlich erklären wir Ihnen das neue Lizenzmodell.
Nehmen Sie an diesem Webinar teil, bei dem HCL-Ambassador Marc Thomas und Gastredner Franz Walder Ihnen diese neue Welt näherbringen. Es vermittelt Ihnen die Tools und das Know-how, um den Überblick zu bewahren. Sie werden in der Lage sein, Ihre Kosten durch eine optimierte Domino-Konfiguration zu reduzieren und auch in Zukunft gering zu halten.
Diese Themen werden behandelt
- Reduzierung der Lizenzkosten durch Auffinden und Beheben von Fehlkonfigurationen und überflüssigen Konten
- Wie funktionieren CCB- und CCX-Lizenzen wirklich?
- Verstehen des DLAU-Tools und wie man es am besten nutzt
- Tipps für häufige Problembereiche, wie z. B. Team-Postfächer, Funktions-/Testbenutzer usw.
- Praxisbeispiele und Best Practices zum sofortigen Umsetzen
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
Are Open Source Phone Systems Possible? educause (1)
1. Are Open Source Phone Systems Possible?
Kent Brooks, IT DirectorDon Lewis, Computer Systems
Technician
#edu14
@educause
2.
3. ● Converge three (3)
Objectives: ● Upgrade & improve
phone systems to one (1)
● Standardize campus
handsets
● Drive recurring costs
near zero
voice
/communication
capabilities
● Obtain greatest
value for initial
investment
4. Final Tally:
● 596 Voice
● 152
Analog
● Fax
● Elevator
● HVAC
● Security
6. 2011: Out with Old……...…In with the New
In 2011 discussions were taking place on the
direction Casper College should move with the
campus phone systems.
The only sure thing was the time had come to scrap our
analog Avaya phone System and we should move
toward a Unified Communications platform.
The existing infrastructure was an aging Avaya system with
approximately 700 phones and a 92 phone Cisco Callmanager
Express Voice over Internet Protocol (VoIP) system. The systems
did not play well together and did not allow full utilization of
functionality for either system. Originally the CME was deployed
and it was assumed a Cisco expansion was to follow.
7. The Problem...the Cost
As we began evaluating the cost we were
going to have to take one of the following
steps:
1) Ask for more money to accelerate the
change
2) Phase the costs in over a 3-4 year period
3) Look at other alternatives
8. To Cisco or Not to Cisco… That was the question
It was really hard not going with Cisco. We run Cisco Networking gear and a small Cisco
presence had been deployed on campus, but when we looked at costs related to expanding the
Cisco Callmanager Express which was currently residing on campus we knew the Callmanager
Express solution would have to be discarded and replaced regardless of the final solution, as
that Cisco CME solution would not scale to handle our entire campus.
Moving to a Cisco solution would have required 3 tiers of licensing for
1) Phones
2) Voicemail boxes
3) Messaging Services including Jabber & Voice to email
Additionally, to get the level of service we wanted with a Cisco solution we would have to
acquire extras:
● Attendant Console/ Switchboard = Extra cost
● Voice Recording = Extra cost
● Agent / Call Center CCX = Extra cost
● Hardware = Extra cost Note: Cannot virtualize. Have to use Cisco’s UCS Chassis
thus the requirement for additional hardware.
VS.
9. The Alternative
As our discussions continued into the fall of 2012 we decided to test another solution. We installed
Digium Switchvox software on existing server hardware in a virtual environment and integrated it so
that it work with our other two existing systems. Digium Switchvox is the commercially supported
version of the open source Asterisk Phone System. Although not encouraged by Digium the
virtualized solution was supported by a Digium reseller and thus would provide us a level of support to
make us feel comfortable moving this direction. With a successful pilot of the Digium product
underway following objectives of this VoIP project were identified:
● Converge three (3) phone systems to one (1)
● Standardize handsets across campus
● Upgrade and improve our voice communication capabilities
● Obtain the greatest value for our initial investment
● Drive our recurring costs to near zero
13. If our user culture was
different we could
have used softphones
for all the 700ish
phones and our cost
have been price at
about $50,000 total.
14. Digium Full Featured at one price:
Interactive Voice Response
Call Ques - Help Desk, Business Office, Enrollment Services
Voicemail - Over the phone, email, web and App
Reporting - Per Line and System wide
Web Interface - User Level and Administrative
Android and iOS App - Directory, Voicemail, Calling
Programmable features - Greetings, Ring Options, call pickups
15. Standard Desktop Phone Digium D70
100 number
speed dial
Three way
Conference
calling
Voice mail
integration
Searchable
contact list
Configurable
from the phone
or the Web
16. Benefits:
• Unified Communications features such as voice mail being pushed to email
• Fast Forward and Rewind Voice Mail (I have heard multiple end users react positively to this
one)
• Status Buttons allow you to look and see if someone is on the phone
• User Level Web Interface for configuration and a full featured switchboardfree and accessible to
all
• Automated Accounting: No account codes, access or trunk number to get to the outside.
• Users can now redial long distance calls
• There is a smartphone app which allows:
– Access to Campus phone directory
– Make calls look like it is coming from your office phone rather than personal cell phone
– Access Voice Mail
– Change Greeting and Status through the App
• IVR’s are a standard feature
• Intercom System for library was a cheap add vs. purchasing a separate new system
• Will supplement our Emergency Notification System options
17. Things to Remember
Commercial Support is Key
A key influence in choosing a commercially supported approach for a
project this size was a successful deployment at Sam Houston State
University of 6000 VoIP phones running Asterisk which turned into a
failed deployment in 2009. After the deployment they were forced to
move back to a proprietary Cisco solutions they lost key staff with
Asterisk specific knowledge. Losing those key staff who were
instrumental to the 2006 deployment was key in failed deployment.
18. Things to Remember
● You should have a strong POE network environment to make this work
● You need solid server hardware to install the virtualized environment.I wanted to do the virtualized
environment based on my experience deploying a 250 phone system at a previous institution. In my
opinion the Digium appliance hardware is a little underpowered. In the previous case, for example, we
immediately had to upgrade memory. I guess the lesson if you are using appliances take whatever the
recommended specification is and bump that specification. Following the successful install of the
Digium software on existing hardware in the spring of 2013, we began with a test of approximately 20
phones within the IT department. The VoIP software itself runs in a VMware virtual environment on
existing HP c7000 blade hardware consisting of g8 bl460c blades and virtual connect switches. The
storage for this environment is the Lefthand p4000 series SAN. Although the software version of
Switchvox is not supported directly by Digium, it is supported through NP Information Systems who is
part of the Digium reseller network. This was another strategic risk we were willing to assume.
● If transitioning with multiple systems simultaneously, differences in systems can create extra
troubleshooting challenges.
19. So is it Possible….
● Yes…
○ If you're broke you can still upgrade your phones
○ It’s a feature rich system even if you're not broke
○ Your organizational culture must be right
○ Commercial support can ensure long term success
20. Are there other alternatives to explore….
● Yes…
○ Yate: http://yate.null.ro
○ CallWeaver: http://www.callweaver.org
○ FreeSwitch: http://www.freeswitch.org
○ SipXecs: http://www.freeswitch.org
○ Starfish PBX: http://www.starfish-pbx.org/
○ OpenVBX: http://www.openvbx.org/
21. Additional Resources:
Casper College VoIP
Phone Learning Center Web Site:
http://goo.gl/fYScEK
Blog Posts Related to this project :
http://goo.gl/hNqTh3
22. For More Info:
Kent Brooks
@kentbrooks
kbrooks@caspercollege.edu
Don Lewis
dlewis@caspercollege.edu