The release notes summarize key information about version 6.2 Patch 1 of the ArcSight Connector Appliance software, including:
- New features that resolve known issues from the previous version
- Instructions for upgrading both local and remotely managed appliances to the latest patch
- Details on preserving the remote management configuration during upgrade
- Information on supported SmartConnectors and any limitations
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3. Confidential Release Notes ArcSight Connector Appliance v6.2 Patch 1 3
Contents
Release Notes ArcSight Connector Appliance v6.2 Patch 1 ..................................................................... 5
What’s New in Connector Appliance v6.2 Patch 1 ................................................................. 6
Users in the Los Angeles Time Zone ................................................................................... 6
Upgrading to v6.2 Patch 1 ................................................................................................ 6
Upgrade Files ........................................................................................................... 6
Preserving Your Remote Management Configuration ...................................................... 6
Upgrading Connector Appliance ................................................................................... 7
Upgrading on a Local Connector Appliance ............................................................. 7
Upgrading on a Remotely Managed Connector Appliances ......................................... 8
Information You Need to Know .......................................................................................... 9
Upgrading to the Latest SmartConnector Version ........................................................... 9
Receiving Events from Microsoft Windows ................................................................... 10
Remotely Managing Software-Based SmartConnectors ................................................. 10
Supported SmartConnectors ..................................................................................... 10
Syslog and SNMP SmartConnectors ..................................................................... 10
Database Type SmartConnectors ........................................................................ 10
File Type SmartConnectors ................................................................................. 11
API Type SmartConnectors ................................................................................. 11
Fixed Issues ................................................................................................................. 12
5. Confidential Release Notes ArcSight Connector Appliance v6.2 Patch 1 5
Release Notes
ArcSight Connector Appliance
v6.2 Patch 1
The Connector Appliance is a hardware solution that manages local and remote ArcSight
SmartConnectors. SmartConnectors gather network security and other events, and send
processed events to various destinations, including ArcSight ESM and ArcSight Logger.
These release notes provide information about ArcSight Connector Appliance v6.2 Patch 1
(C6261). Read the entire document before installing this patch.
This document discusses the following topics.
“What’s New in Connector Appliance v6.2 Patch 1” on page 6
“Users in the Los Angeles Time Zone” on page 6
“Upgrading to v6.2 Patch 1” on page 6
“Information You Need to Know” on page 9
“Fixed Issues” on page 12
To maintain optimal operation and performance, ArcSight recommends that all
Connector Appliance customers upgrade to this latest patch from 6.2 GA
(C6244).
6. Release Notes ArcSight Connector Appliance v6.2 Patch 1
6 Release Notes ArcSight Connector Appliance v6.2 Patch 1 Confidential
What’s New in Connector Appliance v6.2 Patch 1
ArcSight Connector Appliance v6.2 Patch 1 resolves known issues for Connector Appliance
v6.2 GA.
Users in the Los Angeles Time Zone
If your appliance is set to the Los Angeles time zone, this patch requires that you reset
your current time zone to Tijuana before applying the patch. After patch installation is
complete, you can reset the time zone back to Los Angeles. After any change, reboot the
appliance.
Upgrading to v6.2 Patch 1
You can upgrade to Connector Appliance v6.2 Patch 1 from v6.2 GA (C6244). Take care
that you sequentially perform each of the steps in the following three sections.
Upgrading Files
Before beginning the upgrade, verify your current remote management configuration (your
location, host and connector information), then export the data before starting the upgrade
process. If you have not already performed this step, see “Preserving Your Remote
Management Configuration” on page 6 for instructions.
The following files are available from the ArcSight Customer Support download site at
https://arcsight.subscribenet.com.
appliance-6261.enc
Use this file to perform local upgrades of Connector Appliance v6.2 Patch 1.
ArcSight-6.2.0.6261.1-ConnectorAppliance.full.aup
Use this file to perform upgrades to remotely managed Connector Appliances.
Preserving Your Remote Management Configuration
ArcSight recommends that you export your remote management configuration before
upgrading. To export your configuration, do the following:
1 Click Manage from the top-level menu bar.
To determine your current Connector Appliance version, hover the mouse
over the ArcSight logo in the upper left of the screen. You can also click
Setup > System Admin > License & Update and look for the arcsight-
appliance component.
When upgrading from Connector Appliance v6.2 to v6.2, Patch 1 there is a
possibility that your current location and host configurations may be lost in the
upgrade. To prevent this, see “Preserving Your Remote Management
Configuration” on page 6.
7. Release Notes ArcSight Connector Appliance v6.2 Patch 1
Confidential Release Notes ArcSight Connector Appliance v6.2 Patch 1 7
The Location tab displays as the default page.
2 From under the Location tab, click the Export Remote Configuration icon.
3 Click Next within the Export Remotely Managed Hosts Wizard to export the
repository.
This exports the Remote Management Config AUP file and places it into the Remote
Management AUP Repository.
4 Click the Remote Management AUP link to access the Remote Management
AUP Repository.
5 From within the Last Modified column, locate the newly exported Remote
Management Config AUP file within the Remote Management AUP Repository
then use the Retrieve icon to save it to another location.
Perform the version 6.2 to 6.2, Patch 1 upgrade. See Upgrading Connector Appliance below
for instructions.
Upgrading Connector Appliance
Verify your current remote management configuration (your location, host and connector
information), then export the data before starting the upgrade process. If you have not
already performed this step, see “Preserving Your Remote Management Configuration” on
page 6 for instructions.
Upgrading on a Local Connector Appliance
1 Verify that your Connector Appliance is running v6.2 GA (C6244).
To determine the current Connector Appliance version, hover the mouse over the
ArcSight logo in the upper left side of the screen. For v6.2, the logo displays
v6.2.0.6244.0.
You can also click Setup > System Admin > License & Update and look for the
arcsight-appliance component. For v6.2, the component version is 6.2-C6244.
2 Download the appliance-6261.enc file from the ArcSight software download site
at https://arcsight.subscribenet.com. Load the file to the computer you use
to access the Connector Appliance interface.
3 From the computer to which you downloaded the file, log in to your Connector
Appliance.
Before you can upgrade remotely-managed appliances, you need to use the
appliance-6261.enc file to perform local upgrades of Connector Appliance
v6.2 Patch 1.
8. Release Notes ArcSight Connector Appliance v6.2 Patch 1
8 Release Notes ArcSight Connector Appliance v6.2 Patch 1 Confidential
4 Click Setup > System Admin from the top-level menu bar, then click License &
Update from the System section in the left panel.
5 Click Browse and select the file.
6 Click Upload Update.
Wait until you see a message indicating that the upload was successful.
7 Reboot the appliance.
8 Verify that the Patch is installed:
a Click Setup > System Admin from the top-level menu bar, then click Audit
from the Logs section in the left panel.
b In the Select Date Range area, select the current date (the date you installed
the patch).
c Click View Audit Logs.
d In the Audit Log Search Results table, find Applied appliance update.
9 Click Manage from the top-level menu bar. If your previous configuration appears in
the left panel, the upgrade is complete.
If you do not see your previous configuration in the left panel, you can restore your
previous configuration by importing the Remote Management Config AUP file you
saved at the start of this process under “Upgrading Connector Appliance” on page 7.
To start,
a From the Locations tab, use the Import icon to launch the import wizard to
restore your previous configuration, as shown below.
b Click Next within the Import Remote Management Configuration Wizard.
c Choose Full remote management (AUP format), then click Next.
d Click Upload to browse for the previously saved Remote Management Config AUP
file, then click Submit.
10 See blah to check the configuration.
Upgrading on a Remotely Managed Connector Appliance
1 Make sure that all of your remotely managed Connector Appliances are running
v6.2 GA (C6244).
To determine the version of your remote appliances, click the Manage tab. Click
Default from the left side panel. The main page lists all of the remotely managed
host. The current version is listed in the Version column.
2 From Connector Appliance user interface, click Setup > Repositories from the top-
level menu bar.
3 Click Upgrade AUP from the left panel.
4 Click Upload.
9. Release Notes ArcSight Connector Appliance v6.2 Patch 1
Confidential Release Notes ArcSight Connector Appliance v6.2 Patch 1 9
5 Click Browse to select the ArcSight-6.2.0.6261.1-
ConnectorAppliance.full.aup file from your local computer.
6 Click Submit.
7 Once complete, click the Manage tab.
8 Select the Hosts tab in the right panel, then select the appliance to which you want to
apply the patch.
9 Click Upgrade.
10 From the drop-down list, select ArcSight-6.2.0.6261.1-
ConnectorAppliance.full.aup and follow the wizard.
11 Click Manage from the top-level menu bar. If your previous configuration appears in
the left panel, the upgrade is complete.
If you do not see your previous configuration in the left panel, you can restore your
previous configuration by importing the Remote Management Config AUP file you
saved in Step 1 of this process. To start,
a From the Locations tab, use the Import icon to launch the import wizard to
restore your previous configuration, as shown below.
b Click Next within the Import Remote Management Configuration Wizard.
c Choose Full remote management (AUP format), then click Next.
d Click Upload to browse for the previously saved Remote Management Config AUP
file, then click Submit.
Information You Need to Know
This section highlights important Connector Appliance information.
Upgrading to the Latest SmartConnector Version
To upgrade the connectors you manage on the Connector Appliance to the latest
SmartConnector version, you need to apply the latest build to the container that contains
those connectors. For information about upgrading a container to a specific connector
version, refer to the ArcSight Connector Appliance Administrator’s Guide.
Receiving Events from Microsoft Windows
Connector Appliance can receive events from Microsoft Windows using the Microsoft
Windows Event Log Unified SmartConnector. For details on configuring and using this
When upgrading to any remote Connector Appliance(s), you must login
directly to the remotely-managed appliance before performing step 11
below.
10. Release Notes ArcSight Connector Appliance v6.2 Patch 1
10 Release Notes ArcSight Connector Appliance v6.2 Patch 1 Confidential
connector, see the SmartConnector™ Configuration Guide for Microsoft Windows Event
Log—Unified, available from ArcSight Customer Support.
Remotely Managing Software-Based SmartConnectors
Certain Connector Appliance models can remotely manage previously-installed, software-
based SmartConnectors; however, the remote management feature is disabled on software
SmartConnectors by default. To manage software-based SmartConnectors with the
Connector Appliance, you need to enable remote management on the connectors.
To enable remote management on connectors:
1 Add the following property to the user/agent/agent.properties file in the
installation directory of each SmartConnector that you want to manage with the
Connector Appliance.
remote.management.enabled=true
2 Restart the SmartConnector for the property changes to take effect.
You can also customize the port on which the connector listens. By default, this port is
set to 9001. You can change the port by adding the following property to the
user/agent.properties file (where port_number is the port number you want
to use; for example 9002).
remote.management.listener.port=port_number
Supported SmartConnectors
The list of SmartConnectors available in the Connector Type pull-down includes all
supported SmartConnectors. Some SmartConnectors are not currently supported for use
on the Connector Appliance, but can be managed remotely. For the current list of
SmartConnectors supported for installation on Connector Appliance, including those that
require additional setup, refer to the article Supported Products for Connector Appliance
from the ArcSight Knowledge Base. To access the Knowledge Base, go to the ArcSight
Support Center web page, click the Knowledge Base link, and log in.
Syslog and SNMP SmartConnectors
You can install all syslog and SNMP SmartConnectors on the Connector Appliance.
Database Type SmartConnectors
You can run database SmartConnectors that connect to Windows-based databases (such
as Microsoft SQL Audit DB) on Linux or other platforms using JDBC drivers. The ArcSight
Connector Appliance Administrator’s Guide describes how to obtain and install the required
You can install several SmartConnectors on a single host if supported by the
hardware. ArcSight certifies only four SmartConnectors on Windows hosts
and eight on Linux or Solaris hosts.
To prevent performance degradation, ArcSight strongly recommends that you
do not have more than one syslog connector in a container. For more
information, refer to the article Running more than one syslog connector in one
container from the ArcSight Knowledge Base.
11. Release Notes ArcSight Connector Appliance v6.2 Patch 1
Confidential Release Notes ArcSight Connector Appliance v6.2 Patch 1 11
JDBC drivers, and how to use the user-defined JDBC Repository feature to install the
drivers on the local Connector Appliance.
File Type SmartConnectors
Any event sources, including scanners running in automatic mode and Windows-based
sources, can write to files on a Remote File System (also known as NFS and CIFS Storage)
that the Connector Appliance can mount and access.
API Type SmartConnectors
On the Connector Appliance, you cannot use Microsoft and other API-type
SmartConnectors that need to be located on the host they are monitoring.
CheckPoint OPSEC SmartConnectors are supported in sslca mode using the pull cert
command described in the ArcSight Connector Appliance Administrator’s Guide.
The following API-type SmartConnectors work with the Connector Appliance, but with the
limitations listed below.
Database connectors that use Microsoft SQL Server 2005 JDBC Driver 1.2 do
not run in FIPS mode. For the database connectors to run in FIPS mode, you
need to install Microsoft SQL Server 2005 JDBC Driver 1.1.
Appliance-based, file-type SmartConnectors require NFS or CIFS storage
mounts, as appropriate. Configure an NFS mount (Setup > System Admin >
Storage > NFS) or a CIFS mount (Setup > System Admin > Storage>
CIFS) before configuring the SmartConnector. For more information, see the
ArcSight Connector Appliance Administrator’s Guide.
API SmartConnector Limitation
Check Point FW-1/VPN-1 OPSEC Only clear channel and sslca are supported.
Sslopsec is not supported.
Check Point FW-1/VPN-1 OPSEC
(Legacy)
Only clear channel and sslca are supported.
Sslopsec is not supported.
Sourcefire Defense Center eStreamer Not supported in FIPS mode.
Windows Unified Not supported in FIPS mode.
In Connector Appliance releases prior to v5.5, certificate validation and host
name verification were not supported on the Cisco Secure IDS RDEP and the
Cisco Secure IPS SDEE connectors. Connector Appliance v5.5 and later fully
supports these connectors; you can use the Certificate Management wizard to
add the sensor certificates into the container trust stores before setting up
the connectors.
12. Release Notes ArcSight Connector Appliance v6.2 Patch 1
12 Release Notes ArcSight Connector Appliance v6.2 Patch 1 Confidential
Fixed Issues
The following issues have been resolved in this release.
Issue Description
CONAPP-3295 When "Internet Explorer 9 standards (Page Default)" was selected in the
"Document Mode" menu, the Connector Appliance UI provided a distorted view.
Workaround:
To prevent this, 1. from the IE 9 browser, choose "F12 developer tools". 2. From
the Document Mode drop down menu, choose "Internet Explorer 7 standards".
CONAPP-3290 From the Connector Appliance UI, users were unable to modify and/or delete the
Container property from the Manage tab. This issue has been fixed.
CONAPP-3277 If a user selected "Exclude Connector Data" in the backup form, the mechanism
would backup AUP files under connectors, creating an excessively large Appliance
Backup file. This problem has been fixed, avoiding a large accumulation of files
under the /opt/arcsight/connector_x/user/agent/aup folder.
CONAPP-3276 The Russian time zone was displaying incorrectly. This fix allows the Russian time
zone to display correctly after their transition away from Daylight Savings Time
(DST) in October of 2011.
CONAPP-3228 After an upgrade to v6.2, the Web GUI was slow, most notably on the Manage
page. This issue has been fixed.
CONAPP-3209 The logger_web.out.log file failed to rotate, resulting in the file becoming too
large and hanging when taking an Appliance snapshot. This issue has been fixed.
