apidays LIVE Australia 2021 - Accelerating Digital September 15 & 16, 2021 Why are some organisations slower than their competitors? Liz Douglass, Partner & Andy Tam, Director at Deloitte

1. Why are some
organisations slower than
their competitors?
September, 2021
Accelerating the DevSecOps adoption journey

2. Liz Douglass
Liz Douglass. Partner, Deloitte
Liz Douglass
Partner @ Deloitte
• Originally an aerospace engineer
• Joined Deloitte 18 months ago from technology leadership roles in corporates to start the
Modern Systems Engineering offering
• Believes that they can realise much greater levels of efficiency, velocity and effectiveness than is
commonplace today
• Based in Melbourne
• Best lockdown coping tip: get a swiss ball
At a glance

3. Andy Tam
Andy Tam. Director, Deloitte
Andy Tam
Director @ Deloitte
• Originally a financial analyst
• Joined Deloitte 4 months ago from working on building, maintaining, and enhancing
organisational tooling chains that enable greater DevOps for the last 8 years.
• Believes that everyone is on their journey, if we get to share in that journey we should make it a
little better.
• Based in Melbourne
• Best lockdown coping tip: lots of 3d printing
At a glance

4. TKO | Melbourne
"If software is truly eating the world, why are companies still
treating the people building software like they are digging
ditches?"
Andrew Shafer, There is No Talent Shortage: Organizational Learning is a
Competitive Advantage, Cloud Foundry Summit, June 2014
Why do we need to change?

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6. "Firms with high-performing IT organizations were twice as likely to exceed their profitability, market share and
productivity goals."
Dr Nicole Forsgren, Gene Kim, Nigel Kersten, Jez
Humble, https://puppet.com/resources/report/2014-state-devops-report/
Organisational Performance

7. Engineering

8. Engineering journey
Remove repetitive, error prone manual
work
Build capability to deliver software quickly
and more reliably
High quality built into the system
Automation focused "Being good at automation does not make you good at DevOps; however, highly evolved firms are
far more likely to have implemented extensive and pervasive automation"
Nigel Kersten, https://puppet.com/blog/2021-state-of-devops-report/

9. Agile / Lean

10. Agile/Lean journey
Optimising the work: the right work done
at the right time
Build capability to deliver software
quickly and more reliably
Teams are long-lived and cross-functional.
Flow focused "Instead of project teams where developers are reassigned and shuffled around after each release,
never receiving feedback on their work, we keep teams intact so they can keep iterating and
improving, using those learnings to better achieve their goals.
Kim, Gene; Humble, Jez; Debois, Patrick; Willis, John. The DevOps Handbook: . IT Revolution Press. Kindle Edition.

11. Process -> Culture

12. Culture
"“what my . . . experience taught me that was so powerful was that the way to change
culture is not to first change how people think, but instead to start by changing how
people behave—what they do”. (Shook 2010).
Quoted in:Forsgren PhD, Nicole; Humble, Jez; Kim, Gene. Accelerate . IT Revolution Press.

13. Architecture

14. Architecture
Increasingly an evolutionary approaches
are being taken.
APIs create the boundaries by which
looser coupling can be achieved.
Emerging focus " When architectural complexity proliferates, systems are no longer understandable. Teams can’t
communicate about them, learning curves grow, morale plummets, and staff turnover increases."
Dan Sturtevant, https://blog.tasktop.com/modular-architectures-make-you-agile-in-the-long-run

15. https://en.wikipedia.org/wiki/Blind_men_and_an_elephant
Blind men and an elephant

17. Questions?
Liz Douglass
lidouglass@deloitte.com.au
Andy Tam
andytam@deloitte.com.au

18. New York
JULY
Australia
SEPTEMBER
Singapore
APRIL
Helsinki & North
MARCH
Paris
DECEMBER
London
OCTOBER
Jakarta
FEBRUARY
Hong Kong
AUGUST
JUNE
India
MAY
Check out our API Conferences here
50+ events since 2012, 14 countries, 2,000+ speakers, 50,000+ attendees,
300k+ online community
Want to talk at one of our conferences?
Apply to speak here