Annual Report 2020-2021

1
We have witnessed the most dengerous threat in form of
COVID 19 pandemic.
The year has been a great challenge for civil society too as the
movement was affected and it has been a challenge to serve
the people. We are thankful to the supporting hands who
made it possible to help the needy people.
Work report for the year 20-21
Nav Srishti
306, Neb Sarai, Near Holi Chowk
IGNOU Road, Delhi 110068
Ph. - 8448693484, 9810226459
Email - navsrishti1994@gmail.com
Website- www.navsrishti.org

2
President’s message
Dear Friends,
Thank you all for supporting us continuously. As we enter
in 27th
year of Nav Srishti, here is a look back at 2020. In
the last 12 months, the novel corona virus has paralyzed
economies, devastated communities and confined nearly
four billion people to their homes.
It has been a year that changed the world like no other
for at least a generation. The pandemic put people at risk,
not only as a deadly virus but also due to its secondary
effects, including food insecurity and malnutrition, sexual
and other forms of violence. All these factors increased
the need for community.
We know from our experience that women & children are
the most vulnerable during such crisis. Although humanitarian actions were active during this
period, but the fund was inadequate to reach people's actual needs on the ground. Millions of
people were without help when they needed it the most, and communities were finding it
harder to recover and protect them for the future. Despite all adverse situations, our mentors,
donors, Corporates, and individuals, strengthened our efforts and intervention. During this
pandemic, few of our partners closed their projects but still our team showed tremendous zeal
and enthusiasm to fight the situation. Pandemic or not, Nav Srishti does not stop giving its
services to society.
During this challenging time, our priority was to ensure the safety and security of our staff and
other stakeholders. We continuously try to fulfil the requirements of the community by raising
COVID Awareness (COVID Appropriate Behaviour) and also by providing essential support to the
family for their survival. We also strengthen our internal team, using technology to handle our
program more effectively and efficiently.
This remarkable journey has been possible only with the support and belief of our donors and
partners. Thank you very much for believing in us. We are committed to serving society,
especially those who are the most marginalized and disadvantaged.
We look forward to your unwavering support!
Annu Jha
President

3
From Secretary’s Desk
Writing note on 2020-21 annual report it is difficult to collect the
words and make sentences from where to start and where to
end. In my 26 years journey I have not felt so tough. COVID
lockdown going on since March 2020 it continues till mid
October 2021, but in between we are in between with
community people supporting people with food, mask, and hand
wash distribution and for women sanitary pads. For student food
as well as education materials was provided. Although these all
are given by our donors but in this situation pandemic in pick
level going in between people is not so easy.
Many of our teammates were infected during distribution work.
People working from home at that time are in the community. It also found when any one
diagnosed positive he/she isolated themselves and after recovery again with the same zeal and
commitment in the community. No one cared for their life.
Many new innovations developed in the pandemic to keep communication with beneficiaries.
Learned to develop WhatsApp group, conducting Zoom, Google App based meetings. Our work
continues through online contact. Although it has many challenges and difficulty to access, even
that 50-60% we succeed in keeping communication with our children, women adolescents and
youths. It helps to link them to many government schemes and programs.
The Government of India introduced the Foreign Contribution (regulation) Amendment Bill,
2020 that (FCRA Bill) presented which 29th
September 2020 has come into force. Suddenly an
on-going program stopped from many communities and more than 100 teammates stepped
down. We understand nothing is stable but decided time is not appropriate at all. Currently Nav
Srishti is trying to raise funds directly from CSR, Government and International. We believe our
hard work, dedication and credibility will support us and we again work largely with an un-
served population and the current struggle will be overcome soon.
We thank all our team mates who have served Nav Srishti incredibly. Today many who are not
working here but their support still we get in all circumstances. Our donors are still supporting
us either with Indian grants or in kind. We thank individual donors who came forward to
support us. We thank our board members who were always active and give all support to me to
run the organization in any tough time. Thanks to all stakeholders, our community people,
children, women for their extended belief and support to Nav Srishti.
Reena Banerjee
Secretary

4
Index
Sr.
No.
Particulars Page No.
1. The Organization 5-9
2. Apollo Tyres Health Care Express –Delhi MMU 10-12
3. Child Centered Community Development Program, (CCCDP) 13-17
4. Childline 18-27
5. Crisis Intervention Centre, Outer district 28-29
6. Crisis Intervention Centre, Outer-North district 30-31
7. Child Rights and Community Development, Nangloi 32-34
8. Child Rights and Community Development, Faridabad 35-40
9. Family Counselling Centre, Shastri Park 41-43
10. Family Counselling Centre, Neb Sarai 44-48
11. Rajiv Gandhi National Crèche Scheme 49-50
12. Mahila Panchayat 51-55
13. Mobile Help line (MHL) 56-57
14. Beti Ko Padhayenge Desh Ko Aage Badhayenge 58-63
15. Celebration New Year with Rotary Club 64
16. Safer Cities 65-66
17. Create a Network of Volunteers as Community Champion 67-69
18. Saksham 69
19. Back to Basics: Fostering Continuum in Early and Primary Education of
3-14 Years Old Children
70-76
20. Vocational Training (Tailoring) Centre, Neb Sarai 77-78
21. Young Health Program 79-85
22. Exchange of Collaboration 86-87
23. Volunteers who joined us for internship 88
24. Visiting the Organization Formed By Our Ex-Teammate 89
25. Financial Status 90

5
The Organization
We are a Non-Profit, Non-Governmental Organization (NGO), registered under Societies
Registration Act, 1860 on August 03, 1994 at New Delhi. We are registered under Foreign
Contribution Regulation Act 1976, Income Tax (IT) Exemption Act 1961 and with NITI Ayog.
General Body (GB) of the organization is
comprised of 15 members who provide
overall guidance and support. GB elects
Executive Committee comprised of 7
members to look after day-to-day
functioning.
We have an Advisory Board that provides
ideological, academic and strategic
support on various issues. It is comprised
of the people working on various issues.
We have promoted a Core Team
involving our team members. Core Team
reviews the progress regarding
implementation of the programs,
financial management, coordination &
cohesiveness among teammates,
administrative improvement and other
related issues and suggests necessary
steps to be taken.
Mission
To enhance the capacities and skills of
underprivileged and marginalized
individuals and communities, especially
women and children so that they could
become self-dependent and live a dignified and respectful life
Objectives
The organization has a broader goal of building a gender just and democratic society. We have
defined some objectives to achieve this goal. The major objectives are as follows:
 Improving overall women and child right scenario to pave the way for a dignified life
 Enable weaker sections of society to raise voice for their socioeconomic development
 To exchange collaboration with state and national level civil society organizations
working on similar objectives
General Body Executive Committee
Ms. Annu Jha Ms. Annu Jha –President
Mr. Raju Verma Mr. Raju Verma- Vice- President
Ms. Reena
Banerjee
Ms. Reena Banerjee- Secretary
Ms. Surinder Kaur Ms. Surinder Kaur –Treasurer
Sh. Shani
Srivastava
Ms. Anita Devi–Member
Ms. Sharmishtha
Banerjee
Ms. Tripti Sarkar–Member
Mr. Devendra
Kumar Pandey
Mr. Devendra Kumar Pandey –
Member
Ms. Saroj Singh
Ms. Nirmal Kaur Advisory Board
Ms. Poonam Dr. Dipti Mehrotra, Prof.- D. U.
Ms. Tripti Sarkar Col. (Rtd.) G. S. Grover, Ex.
President, Rotary International
(G. K.)
Mr. Subir Ghosh Adv. Vivek Aggarwal
Mr. Mukesh
Kumar Dwivedi
Ms. Anita Devi
Ms. Dipanwati
Sannigrahi

6
The organization is fully dedicated to achieve its objectives promoting gender equality,
transparency and democratic values in its functioning.
Team
We have a team of 131 (full-time 115 and part-time 16) persons. Besides, more than 1000
volunteers are associated with the organization. These volunteers provide active support in our
programs. Entire team is sensitive on issues related to gender equality and child rights.
Strategic Direction
We have adopted a comprehensive strategy based on promoting rights and entitlements of
poor and marginalized people specially women and children. We also emphasize on promoting
democratic values irrespective of caste, religion or gender. We believe in holistic development
of poor especially in vulnerable areas focusing on economic empowerment.
Core Values
Commitment for the marginalized people, accountability, transparency, integrity, involvement
and participation of all sections of the society, gender responsiveness and promoting
cohesiveness among teammates are among the core values of the organization.
Policies Adhered By Organization
We have adopted certain policies that are followed by all teammates across the programs and
other stakeholders working with us. It includes Human Resource Development Policy, Child
Protection/Safeguarding Policy, Finance Policy, Data Protection Policy, Media Policy, Staff
Safety Security and Staff Welfare Policy.
Thrust areas
Working for the marginalized people and addressing their pressing issues has been the core
guiding force of our work. To achieve the goal of developing a democratic and just society, we
have taken education, health, women empowerment as core issues. Besides, community
mobilization, networking/advocacy are major parts of our methodology.
Program, Work Area and Reach
 Beti Ko Padhayenge Desh Ko Aage Badhayenge ORACLE Project.
We have continued our work on the project “Beti Ko Padhayenge Desh Ko Aage Badhayenge”
with the support of Oracle since 2016. A team of 16 persons is associated with the project and
looks after the programs. The project is being implemented in Neb Sarai & Sangam Vihar I K, &
F Blocks in south Delhi.
 Safer Cities for Girls in Delhi
A new initiative Safer Cities for Girls Project in Delhi started from July 2019 with the support of
Norway National Office (NNO). The project focused on collaboration with various government

7
stakeholders, including Delhi Police, Special Juvenile Police Unit and other local civil society
partners.
Project has covered Holambi Kalan, Metro Vihar Phase-1 & Phase-2 reaching to 15000
households. Holambi Kalan is a suburban area in the Narela Sub Division of the North District of
Delhi. This area lies between Alipur, a small Block township, in the east and Bawana, a newly
set up industrial town, in the west. Its distance from Delhi Railway Station is 21 km. Metro Vihar
54 is a large rehabilitated colony which is a part of Holambi Kalan, with total 15000 families
residing.
 Child Centered Community Development Program
We have continued our program since 2008 “Child Centered Community Development
Program” (CCCDP) in Holambi Kalan, Metro Vihar phase-1, Metro Vihar phase-2 and Metro
Khurd with the support of Plan India.
Holambi Kalan is situated in outskirt of North Delhi. This area has been re-settled by Municipal
Corporation of Delhi. We have been working with these people since 2000 when J. J. clusters
were relocated from various parts of Delhi. We have covered approximately 10800 families. We
have covered more than 20000 children under this program.
 Back to Basics-Fostering Continuum in Early and Primary
We have worked on Back To Basics-Fostering Continuum in Early and Primary Project from Jan
2020 with the support of ““Save the Children””. A team of thirteen persons (twelve ASF & one
Coordinator) has worked on the project. The project is implemented in Shahabad Daulatpur.
Project has a goal to strengthen education system by building capacity of crucial duty bearers,
right from village level to district level and by introducing inclusive solutions in Government-run
schools / early childhood care and education provisions, thereby addressing varied learning
needs of children from marginalized sections. We made interventions in 20 government
primary schools and 20 early childhood care and education centres in Delhi.
 Young Heath Program
Our work on the project "Young Health Program" has been continued. Plan India-Astra Zeneca
has been providing financial support to this program since November 2010. A team of 21
persons is associated with the program and looks after all activities carried out under the
program. Program is being implemented in Bawana JJ Colony, Holambi Kalan Village and
Jahangirpuri areas in North Delhi.
 Child Rights and Community Development, Delhi
We have continued our work on the project "Child Rights and Community Development" since
1998 with the support of Child Rights and You (CRY). A team of seven persons (one full-time,
five part-time and a care-taker) is associated with the project. The project is being implemented
in Nangloi and Sultanpuri areas in West and North-West districts in Delhi. Project mainly

8
addresses the issues related to Gosain Community residing in Nangloi and Sultanpuri areas at
three locations (i) F-7 Block (ii) WZ-49 (iii) WZ-48 Jhuggis.
 Child Rights and Community Development, Faridabad
We have continued working on the project "Child Rights and Community Development" since
June 2015. CRY (Child Right and You) has been providing financial support to this program. A
team of four persons (three full-time and one part-time) is associated with the program.
Program is implemented in Santosh Nagar (Sector-33) outer Faridabad, Haryana.
 Crèche for the Children of Construction Workers
We have run crèches for the children of construction workers with the support of “Mobile
Crèche” from June 2019 at Noida sector 150 ATS and GODREJ. A team of eight persons (Six
Teachers and Two Helpers) is associated with the project.
 Crèche under National Crèche Scheme
We are running a Crèche program for children by the support of ICDS from 2017, whose parents
are both working and economically weak. This program has started from 1998 at Neb Sarai with
50 children under the age group of 2 to 6 years. Nav Srishti has 4 team members that lovingly
look after the children each day.
 Childline India Foundation 1098
Nav Srishti has been running child help-line project known as CHILDLINE 1098 since March
2014. CHILDLINE India Foundation provides financial support to this program. A team of eight
persons (seven full-time, one part-time) and one volunteer are associated with the program.
Program covers the area of district Shramik Vihar Faridabad, Haryana.
 Mahila Panchayat
We have continued running Mahila Panchayat with the support of "Delhi Commission for
Women (DCW) since 2002". Nav Srishti runs Mahila Panchayat in Nangloi. This area comes
under northern part of outer Delhi and is a resettlement colony, developed in 1965.
Most of the residents here engaged in own business, daily wages and government sectors.
Mahila Panchayat covers all the areas that come under Nangloi police station like Nangloi Camp
No. 1, Camp No. 2, Camp No. 3, Veena Enclave, Rajdhani Park, Rajendra Park, Amar Colony,
Nangloi Extension, Shiv Ram Park, Nilothi and Kamruddin Nagar etc.
 Apollo Tyres Health Care Express –Delhi MMU
Work on the project named “Apollo Tyres Health Care Express –Delhi MMU” in collaboration
with “Apollo Tyres Foundation” continued this year also. The program started in December
2017. The program covers Singhu Border, Azadpur Transport Centre, Punjabi Bagh Transport
Centre and Apsara Border (UP) in Delhi NCR. Seven persons (one Project Coordinator, one

9
Medical Officer, two Outreach Workers, one Pharmacist, one Lab Technician and a Driver) are
associated with the project and look after all activities.
 Family Counseling Centre Shastri Park
On 24/2/2020 we have started a new Family Counseling Centre at Shastri Park (CISF campus)
for CIFS families with the support of Central Social Welfare Board and DSWB. CISF provided
space for FCC. A team of two counselors is associated with the centre.
 Family Counseling Centre, Neb Sarai
We have continued running Family Counseling Centre program with the support of Central
Social Welfare Board since April- 2008. Two counselors and one part time worker look after the
program. FCC covers around 20000 families in the area of Neb Sarai, Maidan Garhi, Rajpur,
Chhattarpur, Freedom Fighter Colony and Sainik Farm localities. Moreover, we are open to hear
the case from any family from the work area.
 Crisis Intervention Centre (CIC)
We have been working on two units (Outer and Outer-North districts) of the project "Crisis
Intervention Centre" with the support of "Delhi Commission for Women". CIC is a program
designed by the Commission in 1998 exclusively to help victims of sexual assault.
 Mobile Help Line (MHL)
Our work has been continued on the project "Mobile Help line (MHL)" with the support of
"Delhi Commission for Women". We have been running MHL since December 2013. There is a
team of six fulltime workers (three counselors and three drivers) who ensure round the clock
support to woman in need. The MHL covers the area in North-West Delhi.
 H & M Support Project- Faridabad
Our work on the project "H&M Holistic Development of children in School in Faridabad district
of Haryana support by Plan International India Chapter from 1st
Jan 2020 at Faridabad providing
support to building construction work for school. There is a team of one filed worker. We have
reached more than 400000 people through various interventions in Delhi, UP and Haryana.
 Saksham
Nav Srishti is working as resource channelize organisation to Saksham program run by Plan
India since 2nd
December 2020. Program is being implemented in Prahladpur. There is a team
of two team one coordinator, Admin.
Efforts and Achievements
We have been implementing different programs in community with the support of central and
state government, national /international donor agencies, civil society organizations and
individuals. Following is a summary of our efforts and achievements during the year-

10
The Program
Work on the project named “Apollo Tyres Health Care Express –Delhi MMU” in collaboration
with “Apollo Tyres Foundation” continued this year also. The program started in December
2017. The program covers Singhu Border, Azadpur Transport Centre, Punjabi Bagh Transport
Centre and Apsara Border (UP) in Delhi NCR. Seven persons (one Project Coordinator, one
Medical Officer, two Outreach Workers, one Pharmacist, one Lab Technician and a Driver) are
associated with the project and look after all activities. There are 31 volunteers who also
support us in implementation of the program.
Goal
This Project has a goal to improve the health status of the transport sector workers in targeted
hubs of Delhi with a special focus on truckers, transport support workers and their families.
Intervention Area
Program is implemented in Delhi/ NCR – Singhu Border, Azadpur transport Centre, Punjabi Bagh
Transport centre and Apsara border (UP).
Objectives
1. To provide primary health care.
2. Raising the level of awareness on issues
of personal health, environmental
sanitation, hygiene, and other health and
nutrition related behaviors and create a
demand for neighbourhood quality
primary healthcare services from the
government.
3. To develop an effective system of referrals & linkages with public as well as private
health facilities in and around these areas.
Target group
Trucker community and allied community is main beneficiary under the program. Trucker
community move to many places so they rarely get sufficient time to visit any heath facility for
their health related issues. They do not have proper knowledge of risky sexual behaviour and
very often get infected with HIV and other STIs. Many of them also suffer from eye problems,
diabetes and other general health disorders.
Apollo Tyres Health Care Express –Delhi MMU
Apollo Tyres Health Care Express –Delhi MMU

11
Major activities
 General and STI treatment (Daily)
 HIV testing & counselling (Daily)
 One to one / one to group (Daily)
 Peer led outreach (Daily)
 Diabetes testing (Daily)
 Vision screening (Special health day)
 TB screening (Daily)
Major Challenges
 Truckers do not want to leave their
vehicles and gather at the activity venue.
 Many among the targeted community are
not literate so they don’t want to take the
materials with them.
 Trucker community hesitate to re-demo
the use of condoms in group session.
 Since many of them are away to transport
offices or other work. It is difficult to get
them at one place on clinic day.
 People are reluctant to reveal their
identity as HIV positive case.
Changes That Are Visible
It is found that people are gradually opened up to discuss their health problems with MMU
Doctor. People started to take care on their health, preventive and curative both.
We improved the awareness level about STI and HIV through one to one and group session with
truckers and allied population. They were told about the signs and symptoms of these
infections and its consequences So that they refrain from indulging into risky sexual behaviour.
Through IEC material people were made aware about SIT, HIV/AIDS and use of condoms.
Pictorial messages are more helpful for the target community and they show interest in such
IEC materials compared to the text messages.
Trucker people were made aware about proper use of condoms through live demonstration.
Trucker community are more aware about STI, general diseases and importance of their own
health and wellbeing. People are more aware about the importance of counselling.

12
Indirect Beneficiaries
We reached (8930) indirect beneficiaries through different interventions (game-show and TB
awareness campaign).
Direct Beneficiaries we reached through our different interventions
Sr.
No.
Activity Number Beneficiary
Male Female
1 One to One - 2531 -
2 One to Group (Session ) - 3261 -
3 Peer led outreach - 1284
4 General Treatment - 5597 -
5 STI Treatment - 0 -
6 HIV Testing & Counselling - 666 -
7 Diabetes testing - 897 -
8 Vision screening - 181 -
9 TB Screening - 146 -
Total 14563
Deepak Got Rid of Illness
Name: Deepak (Changed Name), Age: 22 Year, Occupation: Truck Driver, Vehicle
Number - UP -13 AT 0771, Travel route: Delhi to Utter Pradesh
During the field visit our outreach worker (ORW) met Mr. Deepak (Changed Name) at
Ali Pur Mandir parking and discussed on MMU van services. He told Deepak that we
provide general treatment; STI treatment and testing Facility are available for HIV,
Diabetes and Blood infections. We charge twenty rupee registration charges on
monthly basis. Doctor consultation and medicines are given free of charges.
After that Deepak visited MMU van with complaint of long standing itching and rasher
over extensor surface of elbow, abdomen etc. and night aggravation of itching.
Medical officer (Doctor) found that patient‘s personal hygiene was found to be
compromised based on symptoms. Patient was provisionally diagnosed for scabies and
advised topical location (weekly for two week) and oral antihistamine drugs. Doctor
advised the patient to maintain personal and entire household hygiene including
washing and sun drying of bedding clothing and towels. Deepak followed up it
regularly. Now his illness is cured and he is very happy.

13
Project Overview
We have continued our program “Child Centered Community Development Program” (CCCDP)
since 2008 in Holambi Kalan, Metro Vihar phase-1, Metro Vihar phase-2 and Metro Khurd with
the support of Plan India.
Holambi Kalan is situated in outskirt of North Delhi. This area has been re-settled by Municipal
Corporation of Delhi. We have been working with these people since 2000 when J. J. clusters
were relocated from various parts of Delhi. We have covered approximately 10800 families. We
have covered more than 20000 children under this program.
CCCDP is better understood as combination of programs, selection, design, method,
relationship involvement & competencies those are sensitive & tailored to a particular context.
To achieve the goal of the program, we are working on 6 domains that are Health, Water,
Sanitation and Hygiene (WASH), Quality and Holistic Education, Employability and Economic
Empowerment (EEE), Disaster Reduction and Management (DRM) and Child Protection. We
have organized various activities under each domain to achieve the defined objectives.
Objectives
1. Improve maternal, new-born, child health and nutrition by enabling community to access
affordable health services and also strengthen government’s RMNCH+ programs at all
levels.
2. To facilitate collective action by adolescents (10-18 years of age) and youth (18-24 years of
age), particularly girls and young women to promote healthy behavior practices.
3. To promote safe hygiene practices at school/AWC particularly for girls by improving access
to WASH facilities.
4. To promote quality learning in pre-schools for all children in 3-6 years of age.
5. To promote quality learning in schools for all children, especially girls, in Class 1-10.
6. To promote job oriented vocational training for vulnerable and excluded young women and
young men in the age group 19-29 years to access decent employment.
7. To promote community managed microfinance system that enables women 18-24 years to
start the micro enterprise and financial inclusion.
8. To enable formation/strengthening community based child protection mechanism to provide
support to children, especially girls to address the issue of Gender Based Violence (GBV).
9. Timely humanitarian assistance is ensured in event of a total disaster with specific focus on
protection, Early Childhood Care and Development (including nutrition), education and
WASH in affected areas.
Child Centred Community Development Programme (CCCDP)

14
Target beneficiary:-
Program covers the total population of the Holambi Kalan that is approx. 56000 persons.
Brief description of the Population covered
The Program is being implemented by Nav Srishti in 3 communities Metro Vihar Phase I, Metro
Vihar Phase II and metro Khurd of Holambi Kalan with children and their families.
Holambi Kalan is a suburban area in the Narela Sub Division in North District in Delhi. This area
lies between Alipur, a small Block township, in the east and Bawana, a newly set up industrial
town, in the west. Its distance from Delhi railway station is 21 km.
Metro Vihar is a large rehabilitated
colony which is a part of Holambi Kalan,
with total 8157 families residing. The
Holambi Kalan along with Metro Vihar
has a population of 42,392 of which
22,933 are males while 19,459 are
females as per Census 2011. Population
of children in Holambi Kalan is 14.37% of
total population of area. Average Sex
Ratio of Holambi Kalan village is 849, which is lower than Delhi state average of 868. Child Sex
Ratio for Holambi Kalan as per census 2011 is 903, higher than Delhi average of 871.
Holambi Kalan has lower literacy rate compared to Delhi. In 2011, the literacy rate of Holambi
Kalan was 67.50% compared to 86.21% of Delhi. In Holambi Kalan Male literacy stands at
76.09% while female literacy rate was
57.27%.
Major activities
COVID 19 is the recent unforeseen
challenge faced by the community
people, Govt. and Non-Government
organizations. Lockdown period had been
a horrible experience of our life which we
had never experienced before. We never
expected that life would come to stand
still stage and we would be confined at
hime with no security of food and safety.

15
Overall Significant Achievements
 During this hard time when people
were really needed support Nav
Srishti - Plan supported 1370
sponsored families and 538 non
sponsored families by providing dry
food kit and hygiene kit.
 Total 2200 women & girls received
sanitary napkins and 848 girls of 8th
9th
& 10th
class received the
educational kit
 500 Ration kits were given to Delhi Government for the help of needy people.
 People were made aware on COVID prevention through WhatsApp and telephone
 We linked 1575 people with government ration distribution scheme through online
registration for e- ration card.
During the pandemic, the volunteers and community groups have done good job. They helped
people in providing food and linking with other organization. They also took lead to provide
logistical support when cooked food
distribution took place and also at ration
distribution shops. We helped the
people, who did not have ration card, for
online registration.
Total Target Beneficiaries Reached
 Total direct reach / indirect reach
through COVID relief work= 5456
people
 Indirect coverage - entire community
of the Holambi Kalan, through
different interventions (awareness on COVID prevention)- 12440
Major Challenges
The foremost challenge was to manage the community members as they were gathered in
huge numbers to receive nutrition and health kit after hearing about the free distribution, as
almost all had participated in some or other activities organized by the partner project in some
or other activities. We took the help of police personnel to manage the crowd and they were

16
informed about the distribution before it was
started. As we have sensed about it during our
planning meet. So, the distribution was conducted
smoothly.
Ms. Reena Banerjee, Secretary Nav Srishti visited
Shree Amichand Inter College, Kasna and Gautam
Buddha Nagar. Dr. Niraj Kumar Pandey (DIOS) Dr.
Ashok Kumar Dwivedi ji (Principal) showered his
excellent support to the cause. They thanked Plan
India and Barclays for education kits and hygiene
kits support to needy girls.
All of sudden the FCRA amendment came and all
program stopped without any notice. We all are
shocked. We worked in area from 2008 to 2020 and
now all work has been stopped.
Major Impacts of the Program
We could help the common people during hardship
of COVID pandemic. It has been very helpful for the
weaker families as they have lost their income and
had no resources to survive.
Quotes from the stakeholders
1. Sanjay, School Teacher
There was good cooperation in organizing
extracurricular activities in schools. It creates
interest among the children. Now we are able to
conduct those activities for which we had to
wait for the approval.
2. Sunita DIET Student
After 12th
, I could not decide what to do, thanks
to Nav Srishti team who guided me timely and I
am able to take admission in DIET

17
Small Help Also Matters
Sarita (name Change) is a SC child staying in Metro Vihar, Holambi Kalan, Delhi. Her
father’s name is Krishan Singh and mother’s name is Asha. Basically this family came from
Madhubani, Bihar in 2008 year. Sarita is staying along with her family (father, mother,
one sisters and one brother). Where one sister is married, Sarita is studying in class 8th
class, her brother Rahul is 13 years old and studies in class 6.
Sarita’s father was working as a porter in an export company. He was getting Rs. 7500/- a
month. But due to lockdown the company was closed. Sarita’s mother is a housewife.
During the COVID 19 Pandemic lockdown their family income source has been dried up
and getting difficult to survive. They were facing lot of difficulties to meet their daily
needs. Most of the time they were even unable to get full meal for their children as they
were collecting food packets from schools and the quantity which they were getting was
very less to fulfil their starvation. We provided ration kit to the family. They did not have
ration card. So our team helped them in registration for Delhi Government’s e-ration card
scheme.
Poor Family Got Support
Neha (Name Changed) lives at Holambi Kalan Delhi. Her father’s name is Santosh and
mother’s name is Guddi. Basically this family came from Hindan city Uttar Pradesh in
2005. Neha is studying in class 11th
at Metro Vihar Senior Secondary School. She has two
sisters. Her younger sister’s name is Riya. She is studying in class 5th
at MCD School.
Neha’s father is working as a Labour. Her mother works as domestic worker. During this
lockdown, his father did not get any job. So, during this lockdown situation, family
income source had been stopped. So, they were facing food problem for family.
Sometimes they also collect cooked food from nearest school.
Our team worked in catchment areas to understand the situation of the community
people over phone like, to know about the health status of family/any other problems
and also to make them aware about safety measures of COVID 19 pandemic. We came to
know about this family.
Our ration distribution programme has started under the UKNO project with the support
of Plan India. This time we informed this family to collect ration kits from our office. The
family was very happy for support. Family also gave comment that “we will never forget
your support in such a tough time. Thank you Nav Srishti.

18
Childline
Nav Srishti has been running child help-line project known as CHILDLINE 1098 since March
2014. CHILDLINE India Foundation provides financial support to this program. A team of eight
persons (seven full-time, one part-time) and one volunteer are associated with the program.
Program covers the area of district Faridabad, Haryana.
Project Goal
CHILDLINE India Foundation is the central agency responsible for initiating, implementing and
monitoring the CHILDLINE service and undertaking research and documentation, awareness
and advocacy in the area of child protection. The primary goal of the CHILDLINE India
Foundation is to ensure that every child in India has access to emergency assistance by setting
up the CHILDLINE service in different parts of the country.
Objectives
The primary objectives of the CHILDLINE India foundation are –
 To ensure that every child in India has access to emergency assistance by setting up the
CHILDLINE service in different parts of the country.
 Facilitating rehabilitation of children all over India through of networks amongst
organizations throughout the country.
 Promoting child rights amongst community through awareness about Childline 1098.
 Bringing fourth core issues for advocacy as determined by observing trends and gaps in
service that emerge from research and documentation of issues related to children in
need of care and protection.
 Promoting issues related to children in need of care & protection by sensitization of
government organization, non-government organization, corporate sector, Media, street
and community youth and concerned individuals.
 To facilitate the effective functioning of CHILDLINE across the community.
Target beneficiary:-
All the children in need in Faridabad district
Brief description of the Population covered
According to the 2011 census, Faridabad district has a population of 1,809,733. This gives it a
ranking of 266th in India (out of a total of 640). The district has a population density of 2,442
inhabitants per square kilometre (6,320/sq. mi). Its population growth rate over the decade
2001–2011 was 31.75%.
CHILDLINE 1098

19
Major Activities – major activities carried under the program during the year are given here-
 CHILDLINE Se Dosti Programme from 14th
Nov 2020
 Open house on 30th
March 2021 with 80 participants.
 Hifazat Program with SCPCR on 3rd
 Workshop on POCSO Act 2015 & Program on JJ act on 26th
February 2021 with 33
participants.
 SBA and Poshan Maah Program on 6th
October 2020 with 49 participants.
 Girls Child Day on 24th
January 2021 with 40 participants.
 Baal Suraksha Saptaah 26th
February 2021 with 80 participants.
 Gender Discrimination workshop for the ICDS Department on 15th
February 2021 with 15
participants.
 Resource organization meeting on 18th
 International Women Day Celebrated on 8th
 Environment Day on 5th
June 2021 with 55 participants.
 World Day against of Child Labour on 12th
June 2021 with 25 participants.
 Child labour District and Session Court on 16th
January 2021 with 25 participants.
 Meeting with District Magistrate
Significant Achievements
Total calls regarding cases received by CHILDLINE 1098 were approx. 1000.
Particulars Number
No. Of Cases of protection from abuse (child labour, child marriage,
beggary, child sexual abuse, corporal punishment etc.) –
469
Cases of missing – 31
Lost & found – 36
Sponsorship (During Corona) – 163
Emotional support & guidance – 32
Unclassified- 77
Shelter – 14
Medical – 20
Referred by another CHILDLINE – 04
Restoration ( with in the country)- 05
Total cases 851
Other calls received by Childline are regarding follow up, abusing call; chat call & information.

20
Capacity Building Programmes/Exposures
Major capacity building programs organized by Childline India foundation are as follows-
 Training on PSS
 Training on PFMS
 Training on Peer Support
 Training on Child Marriage
 Training on "Trauma-Informed Counselling and Self Care
Total Direct / Indirect Reach
CHILDLINE works with marginalised children. This include working with-
 Street children and youth living alone on the street, emotionally disturbed children
 Children who have been abused and children whose families are in crisis
 Child labourers especially in the unorganised sector
 Child addicts, children in conflict with law and who have lost parents due to COVID-19
 Sponsorship (need food during corona)
Major Challenges
CHILDLINE faced challenges in POCSO cases as in these cases women police did not support us.
We faced challenges by child family also because they hostile during the trial.
At the time of the corona, CHILDLINE team could not reach in time due to the absence of a
personal vehicle in the case.
Overall impact
Community people & children have become aware about their rights. People have become
more aware about available resources & all administrative contact details (COVID Helpline
Number 1075 etc.)
World Environment Day Celebration (5 June 2020)

21
World Day against Child Labour 12th
June 2020
CHILDLINE team organised a zoom meeting on
dated 12th
June 2020on topic of world day against
of child labour. In this meeting many stakeholders
participated (SDM Ballabhgarh, DCPO, CWC
Chairperson, DCP state crime branch, Director Nav
Srishti (Ms. Reena Banerjee) & CHILDLINE CIC Mr.
Samrat and all CHILDLINE staff with coordinator.
Firstly CHILDLINE coordinator welcomed and shared
about objectives of the meeting.
During this meeting we have discussed with
stakeholders about problems in child rescue
operation during COVID – 19 and problem with
RWA as they have not allowed the lady, who are
working as domestic worker to enter the residential
area. Then SDM (Mr. Pankaj) agreed to us that he
will discuss with DC Sir. We submitted him a letter
about this situation.
We have discussed about CHILDLINE intervention in
other type of case during COVID-19 like sponsorship
and cases of domestic violence. In the end of
meeting all stakeholders appreciated CHILDLINE
work. Then CHILDLINE coordinator thanked all
stakeholders for their participation in meeting and
appreciating CHILDLINE work.
Visibility of Childline Ensured
CHILDLINE coordinator met with director of
Sudarshan News (Mr. Suresh Chahaad) and asked
him for the visibility of CHILDLINE 1098. Childline
helpline number is telecasted (24 hrs.) on Sudarshan
News channel.
It is very helpful for the needy children as the
message is conveyed to large section of the society.

22
Meetings on JJ act & Child labour with District and Session Court on 16th
Jan 2021
District & Session court with DLSA organized a meeting on 16-01-2021. In this meeting
discussion held on Child Labour & POCSO cases, compensation to victims and cases of
trafficking. CHILDLINE Coordinator shared about CHILDLINE (1098) service.
National Girls child day on 24th
Jan 2021
CHILDLINE team organised a meeting on 15-2-2021with one stop centre in B. K. Hospital. In this
meeting, many stakeholders (PO, ICDS Anita Sharma, Ms. Kamala (Supervisor Aanganwadi)
along with community women) participated. Total 35 community women participated in this
meeting. Firstly CHILDLINE coordinator welcomed all stakeholders and community women of
Dabua Colony. After that she shared information about CHILDLINE service with them. She
talked on gender discrimination with community women.

23
Bal Suraksha Saptaah on 26th
Feb 2021
Baal Suraksha Saptaah was organized by Haryana State Council on 26-02-2021 for Child
Welfare. Firstly Mrs. Sunita Baisla, District Coordinator CHILDLINE Faridabad, welcomed
everyone and gave information about CHILDLINE (1098) and COVID–19 protocol i.e. social
distancing, washing hand, using mask etc. On the last day of Baal Suraksha Saptaah, Mrs. Sunita
gave information related to child safety and Childline 1098.
The Chief Guest of the program was ADC Mr. Jitendra Kumar. DCWO Narendra Malik, Ex. CWC
Member Geeta Singh and representatives of Lakshya Gramin Sansthan were also present.
Everyone discussed child safety and made children aware about child safety. Approx. 125
children participated in this program.

24
Women Day Celebration on 8th
March 2021
International Women's Day was organized by Bethany Social Service Society, Rahul colony
Faridabad On 8-03-2021. Firstly Ms. Sunita Baisla, District Coordinator CHILDLINE Faridabad
welcomed everyone and gave information about CHILDLINE (1098). Coordinator Sunita Baisla
discussed the rights of children and women and talked about sexual exploitation with children.
Sunita said that it is needed to create awareness on the topic of child rights and prevent child
sexual abuse.
District Child Protection Officer Garima Singh, the Chief Guest of the program, informed the
women about their rights. Garima Singh asked women to come forward to stop sexual
exploitation with children. She gave information about children related schemes. In this
program, a Natak was organized.
District Child Protection Officer (DCPO) and ICDS Supervisor invited Nav Srishti team members
to join the program organized on the occasion of International Women Day. Dyt. Commissioner
Sh. Yash Pal Yadav was the Chief Guest in the
Program. DCPO Ms. Garima and ICDS Supervisor
Ms. Meera welcomed Dyt. Commissioner and
presented a memento to him.
Chief Guest addressed the participants. A play on
the theme of women empowerment was
performed on this occasion. Chief Guest
presented award to the women social activists
working in the field of women development. Ms.
Indu, Ms. Priyanka and Ms. Kavita from Nav
Srishti were honored on this occasion. They received a certificate, wall clock and a cup having
the printed message “Beti Bachao, Beti Padhao”.

25
SBA program on 6th
October2020
Childline Dosti Report 14th
November 2020

26
Girls were freed from child labour
We got information from Caller on 9-01-2021 that two girls were working as bonded labour
in Sector-10. After getting information CHILDLINE Team went to Sector -11 Chowki and gave
all information of the case to duty officer. After then CL team along with duty officer SI
Sumit went to spot and met the girls, house owner. After then CL Team rescued two girls
working as child labour at home. After then CL team has did counselling to girls.
During counselling, one of the girl told that she was brought from Jharkhand few years ago.
Girl said that she did child labour at Samir Khanna's house from 2011 to 2019. Girl told that
the Khanna family used to beat me up and Khanna did not even pay my wages. And another
girl told that I am working for two week due to Corona.
Based on the statement of the girl, CL team lodged an FIR against abuser in various sections
such as JJ act 79, 75 Child Labour Act 14 & 3 , Bonded Child Labour Act 16, 17, 18 IPC -370 of
Police Station Sector-07. After this, CL team presented girls in front of the CWC and where
CWC counselled the girls. As per CWC order, one of the girls was left at Udayan Care Shelter
Home-11. DCPU & CWC were given the responsibility for skill development of the girl child
as per Court's order. Another girl was handed over to her family.

27
Child Got Rid of Stepfather’s Torture
We got information from CCC Summar on 5-10-2020 that a child is burnt by his stepfather
and child was admitted in B.K hospital. There is a need of medical and legal support to the
child. CHILDLINE team contacted with caller and get information about the case. CHILDLINE
team went to Adarsh Nagar police station and shared information about the case.
CHILDLINE team went to civil hospital with duty officer (ASI Narender) and met the child
and counselled him. During this counselling we get to know that child lived with his mother
and step-father. Last month his mother got married with this person because his real father
was always quarrelling with his mother. So child was living mostly with his grandparents
(Nana–Nani). Now for few days child lived with his mother at Adarsh Nagar. During this
period child was sexually and physically harassed by his parents. He was regularly hit by his
parents. His step-father burnt private part of the child and he has bitten his private part
also. After counselling with the child we gave this information to Child Welfare Committee.
CWC Chairperson did counselling with the child at civil hospital as child was in critical
condition.
CHILDLINE team submitted a written complaint to the I.O. Thus FIR (416) was registered
under JJ act 75, IPC 34, 506, 323, 326 & POCSO 10 and the abuser got arrested. CHILDLINE
team contacted his grandparents about medical support. Child was referred to Safdarjung
Hospital on dated 6-10-2020. Now this case is in process. The child was discharged from
Safdarjung Hospital on 313-10-2020. Then child was produced before CWC. After statement
u/s 164 the child was handed over to his grandparents (Nana- Nani R/O Krishna colony).
Compensation of Rs. 70,000/- (Rs 20,000/- from DC (Yashpal Yadav) and Rs. 50,000/- from
Judicial Magistrate Jasmine Sharma) was provided. Childline team is following up the case
properly.

28
The Program
We have been working on the project "Crisis Intervention Centre" with the support of "Delhi
Commission for Women" since 2008. Three counselors are associated with the project and
provide moral and legal support to the victims.
CIC is a program designed by the Commission in 1998 exclusively to help victims of sexual
assault. Aiming to establish a network of NGOs, the Commission took upon itself the task to
contact NGOs who were willing to help and as on date CICs are functioning in all police districts
of Delhi.
The Commission is the nodal agency for all the CICs. The Commission monitors the cases as &
when required and also guides about the functioning of CICs periodically. Quarterly meetings
are held by the Commission to review the functioning of CICs. Police Officials and NGO
representatives attend these meetings and provide their feedback.
Goal and Objectives of the Program
The project has a goal to make significant
changes in life of rape victims by helping them in
any way possible and bring victim out of trauma.
Objectives of the program are as follows-
 To reduce the trauma and provide counselling help to the victim, family and the
immediate attached community;
 To ensure transparency in the professional investigative, registration of FIR and medical
examination;
 To provide medical help where required, particularly for treatment of victims;
 To help the minor victim in getting financial assistance and her family to take care of the
nutritional and other needs;
 To provide support services to the police and to help in the rehabilitation of the victim
 To decide a course of action as per victim’s desire and considering the entire situation.
Beneficiary Community: -
All needy women and girls in Outer district are main beneficiary under the program. We are
ready to help and support any woman/girl/child in need. Project covers all children up to the
age of 18 years and women who are victim of sexual assault. We have reached all the needy
women and children and tried to provide best possible support to them in fight for the justice.
Activities
 We have attended all the calls regarding rape and sexual abuse in 10 police stations of
outer district of Delhi.
Crisis Intervention Centre Outer District

29
 We have helped rape victims in 10 police stations as per the framework of the program
that is designed as per direction given by the Honourable Court.
 We have sensitized the police personnel on this issue
 We have also worked to provide legal support to rape victims during the court trial
through DLSA or DCW.
Coverage:
Annual Data 1st
April 2020 to March 2021:
Total
cases
received
case
Total sexual
assault &
Molestation
case
Visits
conducted
Referred
cases to
DCW
Follow
up
done
Other
(No
sexual
assault)
307 171 304 11 1507 136
Victim Girl Got Justice
Mobile Women Help-Line referred this case to our Counselor Madhu. It was a case of
an 8 year old girl who was raped by her neighbour. The incident took place under
Nihal Vihar police station area in Outer District. We visited the girl at Sanjay Gandhi
Hospital. She was very scared and could not tell about the incident. Our Counselor
consoled and made her comfort to share the details.
She told that on 7th
February 2021 evening she went to roof top to collect dried
clothes. Her neighbour Dharmendra alias Baba captured her and forced him upon her.
He also threatened her not to tell anyone regarding the incident. The girl was in severe
pain and shared the ordeal with her mother who called police.
Counselor motivated the girl to undergo the MLC as it was very important for legal
action. After the MLC, Counselor helped her in recording her statement u/s 164.
Counselor initiated the process for compensation and shared her contact number
along with the phone number of DCW and the concerned lawyer. A compensation of
Rs. 30000/- is sanctioned in the case.
Now the victim girl is alright and living with her mother. The girl is admitted in school
and doing well at her education. Her bank account is being opened and she will get the
compensation as soon as the account is opened. As per latest update, accused is
arrested and charge-sheet is filed in the case.

30
The Program
We have been working on the project "Crisis Intervention Centre" with the support of "Delhi
Commission for Women" since 2008. Three counselors are associated with the project and
provide moral and legal support to the victims.
CIC is a program designed by the Commission in 1998 exclusively to help victims of sexual
assault. Aiming to establish a network of NGOs, the Commission took upon itself the task to
contact NGOs who were willing to help and as on date CICs are functioning in all police districts
in Delhi.
The Commission is the nodal agency for all the CICs. The Commission monitors the cases as &
when required and also guides about the functioning of CICs periodically. Quarterly meetings
are held by the Commission to review the functioning of CICs. Police Officials and NGO
representatives attend these meetings and provide their feedback.
Goal and Objectives of the Program
The project has a goal to make significant
changes in life of rape victims by helping them in
any way possible and bring victim out of trauma.
Objectives of the program are as follows-
 To reduce the trauma and provide
counselling help to the victim, family and
the immediate attached community;
 To ensure transparency in the
professional investigative, registration of FIR and medical examination;
 To provide medical help where required, particularly for treatment of victims;
 To help the minor victim in getting financial assistance and her family to take care of the
nutritional and other needs;
 To provide support services to the police and to help in the rehabilitation of the victim
 To decide a course of action as per victim’s desire and considering the entire situation.
Beneficiary Community: -
All needy women and girls in Outer North district are main beneficiary under the program. We
are ready to help and support any woman/girl/child in need. Project covers all children up to
the age of 18 years and women who are victim of sexual assault. We have reached all the needy
women and children and tried to provide best possible support to them in fight for the justice.
Crisis Intervention Centre Outer-North District

31
Activities
 We have attended all the calls regarding rape and sexual abuse in 8 police stations of
Outer-North district of Delhi.
 We have helped rape victims in 8 police stations as per the framework of the program
that is designed as per direction given by the Honourable Court.
 We have sensitized the police personnel on this issue
 We have also worked to provide legal support to rape victims during the court trial
through DLSA or DCW.
Coverage:
Annual Data 1st
April 2020 to March 2021:
Total
cases
received
case
Total sexual
assault &
Molestation
case
Visit
conducted
Referred
cases to
DCW
Follow
up
done
Other
(No
sexual
assault)
440 240 415 35 1797 200
The Minor Girl Got Justice
Mobile Women Help-Line referred this case to our Counselor Sharda. It was a case of a
10 year old girl who was raped by their tenant. The incident has taken place under
Bhalaswa Dairy police station area in Outer-North District. Our Counselor talked to the
girl who shared about the incident.
The incident took place in the evening when she went to buy samosa for her brothers.
Their tenant Munna also accompanied her saying that he was also going to same place.
While coming back he asked her to take different route and took her to an isolated
place where he stripped her and raped. He also threatened her not to tell anyone
regarding the incident. She told about the incident to family and her parents seek
justice to their girl.
Counselor motivated the girl to undergo the MLC as it was very important for legal
action. After the MLC, Counselor helped her in recording her statement u/s 164.
Counselor initiated the process for compensation and shared her contact number along
with the phone number of DCW and the concerned lawyer. Now the victim girl is
alright and living with her mother. A compensation of Rs. 50000/- is sanctioned in this
case. Her mother told that the amount is credited to her bank account. As per latest
update, the accused is arrested and charge sheet is filed in the case. The family is very
thankful to DCW for their support.

32
The Program
We have continued our work on the project "Child Rights and Community Development" since
1998 with the support of Child Rights and You (CRY). The project is being implemented in
Nangloi and Sultanpuri areas in West and North-West districts in Delhi. A team of seven
persons (one full-time, five part-time and a care-taker) is associated with the project.
Intervention area
Project mainly addresses the issues related to Gosain Community residing in Nangloi and
Sultanpuri areas at three locations i.e. (i) F-7 Block (ii) WZ-49 (iii) WZ-48 Jhuggis
Project Goal
Project has a broader goal to improve overall child rights scenario in the proposed area.
Objectives
Ensuring child rights and helping the community in raising their voice against all odds through
their capacity building and overall development through education, sports and participation.
Beneficiary Community
Nav-Srishti is working in Gosain community since 2007. This community basically belongs to
Kanpur (UP). There are total 230 households in this community (approximately 2200 persons).
This community has different traditions and customs and women don’t have the permission to
share their domestic and family issues with any government official and department.
Nav-Srishti is working in Sultanpuri F-7 Block, WZ-49 and WZ-48 from two years. This area
comes under North-West district of Delhi. Total population of this area is approximately 5000.
We cover 771 households. People are mostly engaged in private job, working as casual labor in
factory. In most of the houses both the parents are working and they are not in a position to
take all the measures about protection of their children. Sultanpuri has been facing issue of
drug abuse in the area and high rate of child sexual abuse related cases. So, we have formed
youth groups, children groups and vigilance groups to address these issues and improving the
child-safety scenario in the area. According to data received through RTI, Sultanpuri is a high
alarming area in context of missing children being reported.
Major activities
Child Activity Centre:-
At present we are having 66 (32-Boys and 34 girls) children enrolled in Nangloi and 38 (18-boys
and 20 girls) children in Sultanpuri CAC. Due to pandemic situation most of the time children
Child Rights and Community Development Nangloi

33
were not allowed to come to centres. Children were connected with the WhatsApp group, 39
children from Nangloi and 33 children from Sultanpuri connected with the group. For the
continuation of their study teachers and staff regularly visit them and also distributed and
collected worksheet from them. Both the centres were re-opened in the month of December
2020 following the COVID preventions measurements.
Children groups:-
We have total five children groups at both the centres; three in Nangloi and two in Sultanpuri.
Total 18 online meetings were held with these groups, in which 66 girls and 46 boys
participated. The topics covered were: -
 What is COVID19?
 How it spreads and preventive measures
Life-Skill Session
Five days online session on life Skill was conducted with adolescent girls by the Modi Care
Foundation. The girls, who did not have phone or internet facility, attended the session at CAC.
They also shared the worksheet of the life-skills with the participants.
Support to COVID 19 Affected People
 580 people got health/ hygiene protection
 1409 households got nutritional support
 We reached up to 3193 children
 Approximately 1000 adolescent received Sanitary pad
 Total 100 ASHA workers & Aanganwadi workers received protection support
 Total 75 health worker received protection support
Challenges
This pandemic has completely halted the formal education activities. Children were not able to
go to schools, attend classes and complete the academic activities. Children from vulnerable
families were most likely to bear the brunt of the deep social divide created by the Corona
crisis. The Young children engaged in the income generating activities like feriwala, street
vendor for selling plastic toys and shoes etc., and small children went for the bagging with their
parents in other parts of the area.
For this we have conducted regular meetings with the parents and the local RWAs on the
issues, counselling session with children were organized in the centre. When the CAC reopened
the children start to join the classes here, the more activity like storey telling, drawings and
creative activity were done and through these activities the interest of the child regain. Now
there is 98% attendance in our centre.

34
Total Target Beneficiaries Reached
Total target beneficiary - 7250 persons
Direct coverage - 2720 (M-890, F-1830)
Indirect beneficiary
-
Approx. 50,000 people through our mass awareness
missing children campaign conducted till August 2019.
Major Challenges
Most of the adult children were not coming regularly to the centre, as they were involved in
income generating activities. Regular visits of staff and counselling of parents helped to bring
them back to centre.
 Major impact found community found that people are very much confused what to do
and what not to do.
 They look as everyone as suspect as first time they seen such pandemic. It was very
difficult for people to believe on them as most of the people were found not adhering
with corona protocol.
 Children were busy in roaming or playing or engaged in family business.
 Due to lockdown, economic crisis made people very aggressive and domestic violence
increased. Sometimes our team during distribution of ration faced this brutal violence.
 Dr. Tanu from Govt. Dispensary Nangloi said “Nav Srishti provided mask, sanitizer,
hand-wash & temperature scanner. It will help to prevent CORONA.”
Girls Sent Back to Home
Two girls were found and sent back to their home. Their counselling was done by CWC.
These girls were missing since last year. We made serious efforts i.e. registering FIR,
meeting the DCP and referring the case to cyber-crime cell.
We also approached the court for taking the concrete action by police department and
other institutions. When the picture was displayed on Doordarshan, then one children
home from Purniya, Bihar said that these girls are at their shelter home. The Crime Cell
brought the girls back and handed over to the family.

35
The Program
We have continued working on the project "Child Rights and Community Development" since
June 2015. CRY (Child Right and You) has been providing financial support to this program. A
team of four persons (three full-time and one part-time) is associated with the program.
Program is implemented in Santosh Nagar (Sector-33) Faridabad, Haryana.
Goal
The project has a goal to ensure basic rights of the children, their capacity building and overall
development through education, sports and participation.
Objective
Main objective of the program is to ensure child rights in the project area and raise the voice of
common people for the cause.
Beneficiary Community
Major beneficiary under the program are women and children in Santosh Nagar. The village has
a total population of 4356 persons out of which adult are 2310 (1196 males and 1114 women)
and 2046 children (1106 boys and 940 girls).
Major activities
Community Meetings - We have organised
6 physical and 10 online community
meetings in which 132 people (45 male
and 87 female) participated. In these
meetings we have discussed about
sanitation, COVID-19 protection, seasonal
disease, Black Fungus, Govt. scheme in
lockdown, children admission in school,
missing children, healthy eating habits,
child rights, CSA, child labour etc. These
meetings were conducted keeping the
need of the hour in mind. These meetings helped community people breaking the barriers in
overall growth of the community. As a result of which, now parents are paying attention to the
COVID -19 protection, education and participation of their children.
Stakeholders Meeting At Faridabad: - During this period we have organised 20 physical and 10
online meetings with DC, DCPO, CWC, NCLP and ICDS, DEO, BEO, Women cell, SHO of Sector-37
police station, District Civil Hospital CMO, PHC Doctor on missing children, children MDM,
Child Rights and Community Development, Faridabad

36
diamond Crèche centre, Ration
distribution, COVID safety kit, Social
scheme and Children’s Aadhar Card. All
these meetings were organized in context
of wellbeing of our children and their need
assessment.
Awareness Program: - We have organised
9 online and 12 physical awareness
programs on COVID-19 protection. We
have organised this campaign making
aware the people to stay safe from COVID-
19 and increase immunity etc. We spread
awareness on preventive measures for COVID-19 virus.
Outreach and coverage:- Through our mass awareness campaign we have been able to reach
out about 1200 people. The campaign is a part of preventive and safety methods for COVID-19.
Staff Meetings: - Total 7 staff capacity building trainings were done on the issue COVID -19,
Ration distribution permission, project plan and policy, how to make CAC attractive, Child
rights, child participation and monthly plan. The motive of organizing these meeting is to
capacitate them while conducting sessions with children groups, adolescent groups,
community meetings. These meetings also help in information sharing among staff.
Children Group Meetings: - We have
organised 25 children group
meetings/activities at Santosh Nagar and
discussed child related issues and COVID-
19 protection with children. Total 255
children (120 boys and 135 girls)
participated in these meetings. The motive
to conduct these meetings was to make
them aware about various issues faced by
them and suggest measures.
Advocacy:- Advocacy work done with DC,
CWC, ICDS, Media, Health Department,
D.E.O, RCH Hospital B.E.O, NCLP, DCPU regarding child protection, missing children,
malnourished children, Social scheme in lockdown, COVID -19 protection, children MDM in
Faridabad as per Haryana Norms.
 We have conducted 36 online and 44 offline education classes for CAC children this year.

37
 During the visit to the community at the time of COVID, we verified 33 children who had
migrated from the community.
 We have celebrated the Republic Day with CAC children and conducted the drawing /
poem activity, 70 children participated in this program.
 We assessed 66 children in the month of January, in which it came out that at the time of
COVID; the level of education of the children has gone down.
 After improving the situation of COVID -19, we resumed calling children to CAC in the
month of March in which 106 children started coming to the centre. But after lockdown
from the month of April we again started online classes for children.
 In the month of November, our staff visited the homes of 3 COVID –infected patients and
took information about their treatment and condition of their families and informed them
about helpline etc.
 Meeting with Police Department: - We have organized 3 meetings with police department
on ration distribution. To maintain
peace while distributing the rations
given by CRY at the time of lockdown -
We have got permission from DC
office for ration distribution at
Santosh Nagar community in
lockdown period.
We have distribution 3900 cooked
food packets in Santosh Nagar with
the help of Daal Roti Sansthan,
Faridabad.
We have distributed 1518 dry ration kits in Santosh Nagar with the help of CRY.
We have distribution 400 masks in Santosh Nagar, Palla, Shramik Vihar ICDS centre, PHC
and CHC with the help of CRY.
We have donated COVID protection kit for the staff in PHC centre sector-30.
In this year we have organised 1 online and 2 offline parent teacher meetings. Total 119
persons (10 men and 109 women) participated in these meetings. In these meetings we
have discussed about education progress of children, sanitization, COVID-19, children’s
Aadhar card, child labour and CSA. We have enrolled 10 children (6 boys and 4 girls) out
of which 5 were dropouts and 5 have never been to school.
This year we helped in making new Aadhar cards for 2 children and updating Aadhar cards
for 7 children and adult in Santosh Nagar community.
This year we helped in making 50 new Parivar Pehchaan Patra with help of cyber café in
Santosh Nagar community.

38
One girl named Aastha and a boy named Priyanshu participated in District level
badminton championship organised by District Badminton Authority Faridabad at Manav
Rachana School Sport Ground sector-14 Faridabad and got 5th position.
Our program has certainly brought a change in gender perspective within the community. It
was not easy to bring them out of their homes for these activities, but with rounds of meetings
and counselling with parents and other stakeholders we get to come across this and children
now can fulfil their dreams. Now the community as well as children are also taking interest in
such activities and enrolling themselves. Parent’s role is more important in all this as they are
dreaming and can see the future of their kids in sports activity as well.
This year, on the occasion of Women’s Day, three women members of our team were
honoured by the Department of Women and Child Development, Faridabad. In February, in
association with the Department of Women and Child Development, we worked for making
people aware of girl education in Santosh Nagar community. Four girls’ Birthday was celebrated
on this occasion, cakes and gifts were given from our side.
Major Capacity Building Programmes/Exposures
 In this duration two meetings on Children’s Photo Update in Aadhar Card were
organized by APR and Bal Bigul Haryana.
 Online CAC Life-Skill Training was organized. The training was aimed to focus on children
skill especially and how to teach Life-Skill subjects interestingly. This workshop has really
helped our CAC teacher and other staff in improving their work.
 Four meetings on Child protection and make the Vigilance groups in Santosh Nagar with
DCPO were held at Faridabad. Entire team attended these meetings.
 One meeting on Stake Holder was organized by an organisation named “World Vision”
at Faridabad in which two staff participated. It helped in understanding their work.
 Two meetings on Demolition in Santosh Nagar were organized by Nav Srishti and Bal
Bigul Haryana with the alliance partners. According to the order of the Haryana
government, Santosh Nagar got a notice to break same part of the bypass road to line
12. Nav Srishti and Bal Bigul organized the Zoom meeting on this matter.
 One meeting regarding Demolition in Santosh Nagar by Bal Bigul and Basti Vikas Manch
with the Advocate Kabir at Delhi office. In this meeting, we discussed on to counter the
matter in Chandigarh Court. RWA Santosh Nagar participated in and gave its consent.
 Seven meetings with Secretary Mrs. Reena Banerjee were held on report making and
planning of roadmap to be carried out in Faridabad.
Total Beneficiaries
Direct Reach – 1700 (this number includes our children group, adolescent group,
community group, vigilance group and mother group).

39
Indirect Reach - 6800 (this number includes the people with whom we had online and
offline awareness campaign on COVID -19 during the year and other activities).
Major Challenges
1. While distributing the ration-kits given by CRY in the month of April and November, we
did not get the support of the community here in Santosh Nagar, due to which there was
a lot of problem in distributing the ration.
2. Keeping children connected with our centre during the COVID-19 period and continue
their study has been a challenge because we were not ready for this kind of challenge.
But later we slowly resolved it and children started studying online.
3. To visit the community and keep in touch with them was also a challenge for our staff
during COVID-19 period.
4. COVID -19 was also a new disease for us, so it was a challenge to get information about
it and make that information available to the people of community.
5. In November, our entire staff had become COVID affected and since then it was a
challenge for us to re-join the job.
 As we have been conducting monthly meetings with our children group and making them
aware about various issues. As a result of it two children of the Santosh Nagar community
lost, who were found by our children group from the community and brought them to
their home. The groups are now more aware about various issues.
 In one case the children of our children group ensured emergency medical help to a child
who fell unconscious due to epilepsy.
 In this year, 5 girls were enrolled in National Institute of Open School (NIOS). Nav Srishti
paid fees for admission and exam.
 With the support of CRY at the time of lockdown, we gave ration to 1518 families, which
helped them to run their home in COVID time.
 We have enrolled 10 children (6 boys and 4 girls) as per RTE norms at Santosh Nagar
Community in Govt. School.
For the past one year, I have been observing the work done by Nav Srishti organization and
Faridabad team. The social service done by them is remarkable and they are putting in great
job. Keep up the good work…
Regards,
Mrs. Jaya Sharma
Senior Counsellor All India Women Council
Paryavaran Bhawan New Delhi

40
Vanita is happy to restart her study
Vanita is a 17 years old girl, daughter of Sh. Jai Prakash and Smt. Bhagwani. She has
one sister and two brothers. Vanita got failed twice in 9th
standard and she left her
education. Later she met with a girl named Pinky, who has restarted her education
with the support of Nav Srishti and was pursuing 10th
standard with NIOS. Pinky shared
Vanita’s case with Nav Srishti workers. We called Vanita and her mother and
counseled them regarding restarting her education through NIOS. We assured them
that we will take care of her preparation for 10th
class examination and registration
with NIOS.
Vanita’s mother agreed to it. Vanita started coming to our preparatory class. She was
enrolled with NIOS in August 2020 for 10th
standard exams. Vanita appeared in the
exam and passed the exam with 47.6% marks. She as well as her family members is
very happy. As her family’s financial condition is very weak, CRY supported her
enrollment with NIOS and now she is studying in 12th
standard.
Priyanshu Has a Dream Now
Priyanshu is a twelve years old boy. His father Satendra Kumar suffered from
Dengue and Malaria five years ago and he could not recover properly. He is not able
to work regularly and also feels some mental distress. His mother Archana, works as
a helper in a company and earns around 8000-9000 per month. Priyanshu has two
elder sisters and one younger brother. He used to visit our Santosh Nagar center
and was associated with the children group. He used to participate in outdoor
games being organized at center on every Saturday. Earlier he liked playing cricket
but soon he realized that he could become a good badminton player.
Twenty five children from our Faridabad project went to Delhi to participate in JBC5
trial. Out of them 5 children were selected. Priyanshu is one of them. Now he is
getting Badminton coaching at Play All Academy at Faridabad Sector 86. His coach
Mr. Danish says that he is doing very good and has all the capabilities to become a
good player.
Priyanshu, his family members and friends are very happy with his progress and are
very hopeful that he will get good success in future. They all appreciate and thank
Nav Srishti and CRY for this support.

41
The Program
We have started a new Family Counselling
Centre at Shastri Park (CISF campus) for CIFS
families with the support of Central Social
Welfare Board and DSWB. CISF provided
space for FCC. A team of two counsellors is
associated with the centre.
We are glad to see that women have broken
their silence and come forward seeking
justice and demanding action against the
culprits. Women have shown courage to
come forward and complain against the
injustice with them. Our counsellors
provided guidance to couple and their
families and try to resolve their disputes
outside the court with help of counsellor.
This initiative helps many couples to resolve
problem out of police station and court.
Many girls and women are residing without
family inside the CISF campus and working in
CISF. We are helping these women in case of facing any problem that need to be covered under
FCC. This centre is mainly opened for CISF staff and their family members.
We are working at Shastri Park CISF Ladies Barack. The project focuses on the unique situation
of Family Dispute in urban public spaces. It works with family to support them in building their
agency, i.e. to define their own goals and act upon them. The methodologies and strategies
used support the participating women. We reached 500 women through the project.
Major activities
In one year of the project we deal with total 40 cases, in 40 cases. We solved 32 cases and
remaining 8 cases were referred to the court.
 Rapport building in the community which help us to mobilize the community.
 We solved most of the cases coming to our center.
Family Counselling Centre (FCC) Shastri Park

42
We help the women to come out from their stressful life or from depression through our
counseling method, life-skills session, some motivational speech and other activities. These
efforts are very helpful in minimizing the pain of women.
Capacity Building Programs
One day workshop was organized on 18/12/2020 at
CISF Women’s Barracks. Purpose of the workshop was
how to make working women stress-free. Some
officers of CISF were present in the workshop.
Resource person, Secretary Reena Banerjee
and Counsellors Nirmal Kaur, K.P. Singh,
Sujata Saini from Nav Srishti told all the
women the virtues of being stress-free in
life. Resource person told that speak out
with someone whom you feel comfortable.
This also helps to release out the stress.
Committing suicide is only done by coward
people who like to run away from any
struggle. Reena ji explained some live
example of her tenure how the women who once tried to finish herself today running
wonderful organisation. Everyone enjoyed the workshop.
Total Beneficiaries Reached
Total Direct reach = 521
Total Indirect reach = 1563
Major Challenges
Mostly women are working in the Metro
area, so to arrange activities according to
their time sometimes become major
challenge. We mostly conducted activities
according to their timing.
After the intervention of our project there are several changes occurred in the lives of women.
Now they understand how important to live their life without stress and depression. Our
activities helped them a lot. Due to the counseling method they all are aware about their rights
and the method to solve their marital problems. They use to come to centre and talk with
Total cases 40
Solved cases 32
Case referred to court 8
Three subcommittee meetings 21
Four activities with people 500

43
counselors. A lot of work is to be done to motivate them as many of them avoid coming
forward due to social stigma.
Arpita, a woman Constable (CISF) said ‘’ Counselling Centre has helped most of the women in
the best possible way.”
Counselling helped to take right decision
A 29 years old woman, resident of Tripura has been working as a constable in
CISF since 2013. She got married in 2014 with a man from Tripura. After some
time she started living in Delhi with her husband. The woman has two daughters.
The married life of both the husband and wife was going well. One day women
became friend with some unknown person on Facebook. The man lured her to
his love by giving her various kinds of temptations; she became so lovesick with
the man that she made up her mind to leave her husband and children. And she
wanted to live with him. Due to this rough weave, she started getting mentally
disturbed due to which she was not able to do her job properly.
One day, the officers of her department came to know about her problem and
advised to go to the counselling Centre. She came to the counselling centre and
shared her problem. The counsellors listened to her problem and counselled her
that she has two children. If your parents would come to know about this, what
will you say to them? This decision will end your career. And what about your
lover, that he will not deceive you. Don’t take any decision in haste; give yourself
a chance to rethink on entire situation and take decision accordingly.
After some days she came again for counselling. The counsellor continued talking
and asked what did she think? She told that sir I have convinced my husband for
divorce, and in half the fund, I will do it plainly. The counsellors again explained
her and while caring to the children told that your children will never forgive
you. How can a mother sacrifice her children and family for her benefit? After
some days she came to the counselling centre for the third time, then the
counsellors explained to her again after that she regretted her actions and
changed her decision. She thanked the counselling centre that has saved her
settled home from being blown up. I sincerely thank the counselling centre and
the counsellors.

44
Brief description of the Target Area
The Program covers Neb Sarai, Maidan Garhi, Rajpur Khurd and Chhattarpur in the South Delhi
covering around 20000 household having a population of 100000 persons. They are working in
factories, domestic workers and daily wage labours. They all are migrant people who belong to
Bihar, Rajasthan, UP, Nepal etc. they live in small rented rooms with 5-6 family members. They
are our target group, especially those who have been left out of the purview of existing welfare
system either because of the lack of knowledge about welfare entitlement or because they
could not prove their right to it for lack of documentary proof.
The society in Neb Sarai and nearby vicinities is having some serious challenges regarding
illiteracy particularly among girls, poor hygienic conditions, gender discrimination / violence etc.
As women do not have any support system in the family and society as well, they are on the
losing side and need moral and legal support.
Community Meetings:
During this pandemic, we organised 6 community meetings in our work area with the purpose
of spreading awareness among women regarding their rights, various laws that exist, and social
issues such as domestic violence, sexual harassment at work place, child protection maintaining
physical distancing and guidelines of COVID 19. Through these meetings we reached out to 150
women and 6 men who attended these meetings.
Advisory Committee:
An Advisory Committee has been constituted to assist the FCC team. It is composed of seven
members. Committee meets on a quarterly basis to discuss the nature of cases that approach
the FCC, the nature of action taken upon them, challenges faced by the team, and also new
laws and amendments.
Achievements:
Through this programme, we were able to extend counselling services to 87 cases that were
registered this year. In this year 84 cases were successfully solved and 03 cases remain pending.
The programme reached out to 150 direct beneficiaries and through extended counselling to
family members, it additionally reached out to 550 more beneficiaries. Regular follow-up is
done by us even post reconciliation.
Major Challenges
 Reporting and addressing cases of incest is a major challenge where the family
member’s don’t come to family counselling centre.
Family Counselling Centre Neb Sarai

45
 In some cases, victim changes her statement
 Sometime family is not interested to file the case in court.
Capacity Building Program
A training program was organized by
Social Welfare Board on 9th July 2020.
The program was aimed to make the
participants aware on IHBAS.
Training was provided on mental health
for FCC counselors. It was suggested
that COVID situation is critical and all
guidelines need to be followed strictly.
Our FCC counsellors participated in the
program.
We have organised various activities to
support marginalized people during the
COVID pandemic. Social Welfare Board
also suggested to do the work in this
situation and the Board official were
very sincere and were regularly in touch
monitoring the work progress.
A summary of the work done by Nav
Srishti running during Lockdown and
unlock to help the people and contain
COVID-19 is given here-
 We made the people aware on Corona Symptoms
 We shared the Help-Line No: 1075 /23978046
 Emergency ambulance service : 112
 We also educated the people on how to protect from Corona
Virus and live healthy life.
Mask Distribution
We made the people aware about homemade mask. We, with the support of CRY, made the
masks at our centre and distributed around 500 masks and 100 hygiene kits among community
people.
Cases and their details
Total Case 87
Solved 84
Pending 03
Referred 0

46
Ration Distribution
We distributed ration kits to 584 needy
families in Neb Sarai area with the support of
individual donors, students of Jamia Milia
University, CRY and Zomato feeding India.
On 03/4/2020, our individual donor Mr.
Partho das transferred amount of 3250/- to
the Nav Srishti account for distributing (5 kits
@ Rs. 650=3250/-) dry ration. On 17/4/2020, individual donor Ms. Nargis Panchapakesan
transferred amount of 15000/- to the Nav Srishti account for distributing (20 kits @ Rs. 750/-
=15000/-) dry ration. On 29/5/2020 and 30/5/2020 Zomato feeding India distributed 100 kits of
dry ration. On 24/7/2020 and 25/7/2020 CRY distributed 359 kits of dry ration.

47
Food Distribution
Community Meetings
After unlock, we organised 6 community meetings with 150 community women on the different
themes such as how to prevent the COVID 19, child protection, domestic violence, sexual abuse
at work place, child marriage and other rights.
Community Meeting With Women Group Members
Our teammates attended a
Program on Sehat and Poshan
on 15/9/2021 organised by
Delhi Social Welfare Board at
Delhi Secretariat -
Meeting with Aanganwadi
workers and pregnant women
on Pradhan Mantra Matru
Vandana Yojana (PMMVY) -

48
Case handling by counsellors
Community awareness program held on menstruation health in collaboration with
DSWB and Sachchi Saheli.
Counselling with the victim and family members

49
Nav Srishti is running a Crèche program
for children whose parents are both
working and economically weak with
the support of ICDS.
This program has started from 1998 at
Neb Sarai with 50 children under the
age group of 2 to 6 years. Nav Srishti
has 4 team members that lovingly look
after the children each day. During the
pandemic situation, this year we are running few activities under this program, which are
given here-
Parents Meeting
In this pandemic situation, we organized 4 meetings with the parents of the crèche children and
told them about the vaccine of the COVID-19, importance of mask, personal and family hygiene
and child protection issues. During these meetings we also distributed masks to all parents.
Online Activities - From March 2020 to till April 2021, children couldn't come to the crèche
centre because of the pandemic. So, our teachers prepared a WhatsApp group with the parents
of children and stayed in touch with online activities, by sending the videos of phonic sound,
alphabets songs, rhymes and stories.
Rajiv Gandhi National Crèche Scheme

50
Ration Distribution with the Support of Other Sources
We, with the help of CRY, Zomato Feeding India and our individual donors, distributed ration to
the families of 50 crèche children.
While distributing food we trained mother how to cook the food so its notional value should
not destroy.
Challenges
ICDS stopped food for children. It was very tough time for the malnourished children as their
parents also had lost their jobs and had no money to buy food for them.
Children totally locked inside home from March 2019 to 31st
March 2021. Still we have no idea
when the situation will be normal.
After revoking lockdown, parents started going to their respective job but children were great
sufferer in this period. Their food, playing, learning, interaction, safe space all were
compromised. According to Government order they are not allowed to go to Crèches or
Aanganwadis.
This year has been very difficult for the people especially to the women and
children. Poor families have struggled to survive as they were confined to
their home and had no source of income. The support meant a lot to them.

51
The program
We have continued running Mahila Panchayat with the support of "Delhi Commission for
Women” (DCW) since 2002. A team of five full-time workers is associated with the program.
Besides, thirty active volunteers are contributing in the program in different capacities.
Project Goal
The program has a goal to make significant changes in women’s lives by helping them in any
way possible and create a safe environment for them.
Objectives
 Mahila Panchayat works to provide support to women facing any domestic problem in
family.
 It is gender-neutral body and any person (man or woman) can file a complaint regarding
the family disputes in Panchayat.
 It works to spread awareness and motivate women from marginalized communities who
are victims of immense domestic violence to join or seek help from Mahila Panchayat.
Beneficiaries
The program has directly benefitted 3195 persons (complainants and their family members)
during the year while we have reached approximately 16000 persons through various
interventions including community meetings, awareness programs, informal group discussions
etc. We have also worked on the cases referred by Delhi Commission for Women and
conducted fact finding visits/inquiries in these cases.
Coverage
Direct coverage- 2298
Indirect coverage- 11490
Brief description of the Population
Nav Srishti runs Mahila Panchayat in Nangloi. This area comes under northern part of outer
Delhi and is a resettlement colony, developed in 1965. Most of the residents here are engaged
in own business, daily wages and government sectors.
Mahila Panchayat covers all the areas that come under Nangloi police station like Nangloi Camp
No. 1, Camp No.2, Camp No.3, Veena Enclave, Rajdhani Park, Rajendar Park, Amar Colony,
Nangloi Extension, Shiv Ram Park, Nilothi and Kamruddin Nagar.
Mahila Panchayat

52
Major activities
In this Duration Nav Srishti Panchayat team has participated in program “Rape Culture Aur
Nahin” organized by Delhi Commission for Women.
In this duration Nav Srishti held Legal literacy programme with the support of Delhi Commission
of Women. This program was done with the help of Delhi Legal Service Authority, in which all
the women participated and shared the problems of their cases. The women liked that they had
to go to the Tees Hazari Court for such a problem. Women got information that a case could be
registered under various sections and how their time would be saved in the court.
After meeting with DLSA, the case registration process is done smoothly and proper counselling
is done in women cases in Tees Hazari Court. Women got their confidence boosted and they
went to Tees Hazari Court for their cases.
Total meetings: - 7 meetings; Participant: - 233
Major capacity building programmes
Date / period Topic / Venue Participants
07 -16/07/2020 DLSA Entire Mahila Panchayat teammates
4/08/2020 DLSA Entire Mahila Panchayat teammates
5/08/2020 Mahila Panchayat work Entire Mahila Panchayat teammates
06/08/2020 Legal meeting Entire Mahila Panchayat teammates
10/11/2020 Mahila Panchayat work Entire Mahila Panchayat teammates
18/12/2020 Domestic violence Entire Mahila Panchayat teammates
10/01/2021 DLSA Entire Mahila Panchayat teammates
18/01/2021 Mahila Panchayat Tabassum Jahan
22/01/2021 Mahila Panchayat work Tabassum Jahan
 Total 878 (M-50,F-828) individual counselling held on domestic violence, Divorce,
Section-9, senior citizen harassment, mental torture and other related services like
Aadhar card, pension, voter ID card, ration card , electricity/water/new meter bill etc.
 Total 82 Panchayat meetings were held on different registered cases in which 230
members (73 males and 157 females) participated.
 Total 11 community meetings were held on domestic violence, functioning of Mahila
Panchayat and DLSA. Total 497 people (23 males and 474 females) participated in these
meetings.
 Our team conducted 169 home-visits on cases referred by Delhi Commission for
Women. These cases were located in different areas like Inderpuri, Nihal Vihar, Shiv

53
Ram Park, Laxmi Park and Camp No. 4, Pashchim Vihar etc. Mahila Panchayat team
worked on that cases and helped them on the spot or through counselling after visit.
 Total new cases- 291
 Solved cases- 38
 Referred- 40
 Closed- 38
 Under Process- 22
Beneficiaries Reached
Total beneficiaries reached - 13788
Total direct reach - 2298
Total indirect reach - 11490
Major Challenges
Mahila Panchayat faced many problems due to COVID -19 as domestic violence victims needed
help in emergency but no stakeholder helped them and refused to help. Panchayat team
contacted many stakeholders but no one helped victims and said that go to police station for
action. Due to COVID -19 and lockdown situation, many cases are pending at DM office and
Tees Hazari court so victims are harassed all the time and everywhere.
Nav Srishti team has
been available on
phone during the
lockdown in COVID-19.
We helped victims by
telephonic counselling
through 181 and 1516.
After that they got help
through Mahila
Panchayat.
1. Distribution of
Sanitary pads with
the support of DCW
and Womenite
Organization

54
2. Meetting with
DLSA with the
support of Delhi
commission for
women at Tees
Hazari court
3. Panchayat
members’
meeting
4. Community Meeting

55
5. Legal
Literacy
Program
with the
support of
Delhi
Commission
for Women
and DLSA
Major Impacts
During the lockdown Nav Srishti team worked from home and in this duration many people
faced problem in community like food and ration. So Mahila Panchayat team contacted key
persons within the community and arranged food and dry ration for needy people. In this
lockdown people saw the Mahila Panchayat working as a service provider and male members
also had positive thoughts that Panchayat is working in community for all the people and not
for women only. Delhi Commission for Women also referred cases regarding food and ration
and Panchayat Team helped them those people.

56
The Program
Our work has been continued on the project "Mobile Help line (MHL)" with the support of
"Delhi Commission for Women". We have been running MHL since December 2013. There is a
team of six fulltime workers (three counsellors and three drivers) who ensured round the clock
support to woman in need. The MHL covers the area in North-West Delhi. The program has a
goal to help the women facing any sort of atrocity and provide support them to live a fearless
and dignified life.
Project Goal
To provide immediate support to victims of Domestic Violence and other forms of atrocities
against women and help them through counselling and legal support so that they overcome the
trauma.
Objectives
The main objectives of this program are:
 To provide immediate relief to women in distress through counselling
 To rescue abandoned and destitute women and provide them safety and shelter
 To create awareness among women
about the women related laws
 To facilitate solving the disputes and
provide legal support
Main Beneficiaries
Girls and women victim of any form of
violence or other atrocities
Area and Population
We are running this program in North-West
district of Delhi covering 7 Police Station
areas. The population of coverage areas is
estimated to be 15 Lakhs. MHL received total
3461 cases this year.
MHL team paid total 1604 site visits to
provide immediate support to the victims in
form of counselling, facilitating police
procedures, family disputes resolving and
Women Help-Line

57
medical support through linkage with hospitals with police assistance. The team has followed-
up 1886 cases and helped them through moral support and counselling.
Rescuing of certain victims and providing them with shelter at various shelter homes run by
government or other agency is another task this program performs on a regular basis.
Major activities
The major activities carried out on case to
case basis during the MHL operation includes
but are not limited to matrimonial discord,
physical and mental harassment by in-laws,
harassment by neighbors or others, child
custody, maintenance, divorce and desertion,
rape, physical abuse, emotional distress,
harassment at work place, legal advice and its
implications, other miscellaneous problems of
women, non-co-operation from police,
property dispute, missing / kidnapping /
trafficking and child marriage.
Changes that are visible
Changes are brought through continuous
awareness creation and establishing faith in
the system. We as partners of Delhi
Commission for Women have been on our toes to provide immediate and appropriate help to
the victims. The changes could be seen on ground based on the information received about our
work benefitting the needy people.
It is evident that women are now coming out of the age old tradition of hiding their personal
issues in the name of family and society. Now they are not only protesting any kind of atrocities
against them but also reporting and bringing them to the authorities for solving the issues
either through counselling or legal ways.
Major Challenges
We need to make the society more aware towards the laws related to women. Specially the
police department needs to be more liberal on women issues and should be more amenable
while dealing the issues related to women.

58
The Program
We have continued our work on the project “Beti Ko Padhayenge Desh Ko Aage Badhayenge”
with the support of Oracle since 2016. A team of ten persons (four Full-time and six Part-time)
is associated with the project and looks after the programs. The project is being implemented in
Neb Sarai & Sangam Vihar (I K, & F Blocks) in south Delhi.
Project Goal
Project has a broader goal to bring changes in the undignified situation of women and girls in
the communities through providing opportunities of education and skill development for girls
and by minimizing the widespread gender disparities among the community by undertaking
various awareness raising methods.
Objectives
1 To support school going/dropout girls to pursue/continue their education
2 To sensitize parents and community towards a safe society for women and to reduce gender
based disparity
3 To provide learning opportunity to girls to empower girls through knowledge
4 To work with School Management Committee towards ensuring the safety and
empowerment of girls
5 To develop IEC material for promoting girls’ education
6 To develop capacity of Girls on skill development on computer, tailoring and stitching.
7 Building capacity of girls so that they face all situations in their lives very confidently.
Program
The project locations being the marginalized communities have multiple problems associated
with the women and girls. Women atrocities, gender discrimination and inequality, illiteracy
particularly among girls, poor health and hygienic condition followed by poor health services,
domestic violence and unsafe environment for children are prevalent in the communities.
The present program intends to bring changes in the undignified situation of women and girls in
the communities through providing opportunities of education for girls (who are mostly the
first generation learners) and by minimizing the wide spread gender disparities among the
community by undertaking various awareness raising methods. For last 9 years, it has been
observed that the major reason for girls’ dropouts from schools is the growing fear outside the
school and home. Major challenges are eve teasing, molestation, and other crimes. In one
incident outside the school, a girl has been raped and murdered.
It has been a major fear among the parents. Huge number of boys is involved in drug addiction,
consuming alcohol, petty crimes, crime against women etc. it makes the parents scared to send
their girls outside the house or school.
Beti ko Padhayenge; Desh ko Aage Badhayenge

Annual Report 2020-2021

Recommended

Recommended

More Related Content

What's hot

What's hot (19)

Similar to Annual Report 2020-2021

Similar to Annual Report 2020-2021 (20)

More from Nav Shristi

More from Nav Shristi (20)

Recently uploaded

Recently uploaded (20)

Annual Report 2020-2021