I offer over twenty-five years of office management, administrative support and program coordination to various government and private sector agencies. My latest positions have consisted of leadership and responsibility overseeing the operational and mission areas under consideration during any day. I performed duties for teams to include the tracking of vital training. I assist teams with travel and conference related issues through timely consideration via SharePoint sites set up exclusively for travel and conferencing and assist with planning, performing, and supervising the day to day operational functions associated with any and all missions. My years of experience have provided hands-on experience in performing operational functions. I have managed all offices professionally and effectively and in accordance with the Government and or private sector policies and procedures. I participate in collaboration efforts to ensure and maintain effective workflow processes. Having direct knowledge of client mission area(s) to develop and refine concepts of operations and operational plans. I also work and manage my time effectively and am proficient in multi-tasking. I also provide high level of proficiency with the Microsoft Office Suite and SharePoint. Finally, I am always interested in learning anything new that allows me to add value to all team efforts and/or for my own professional development.

1. ANN R. OTTEN
11550 Maryland Point Road * Nanjemoy, MD 20662
301 655 7050 * 301 246 9518
ann.richards.otten@gmail.com
PROFILE
I offer over twenty-five years of office management, administrative support and program coordination to
various government and private sector agencies. My latest positions have consisted of leadership and
responsibility overseeing the operational and mission areas under consideration during any
day. I performed duties for teams to include the tracking of vital training. I assist teams with travel and
conference related issues through timely consideration via SharePoint sites set up exclusively for travel
and conferencing and assist with planning, performing, and supervising the day to day operational
functions associated with any and all missions. My years of experience have provided hands-on
experience in performing operational functions. I have managed all offices professionally and effectively
and in accordance with the Government and or private sector policies and procedures. I participate in
collaboration efforts to ensure and maintain effective workflow processes. Having direct knowledge of
client mission area(s) to develop and refine concepts of operations and operational plans. I also work and
manage my time effectively and am proficient in multi-tasking. I also provide high level of proficiency
with the Microsoft Office Suite and SharePoint. Finally, I am always interested in learning anything new
that allows me to add value to all team efforts and/or for my own professional development.
WORK EXPERIENCE
Journeyman Administrative Professional, Sawdey Solution Services / United States Pentagon
October 2017 – March 2018 (Short term assignment)
 Active Security Clearance – Department of Defense (DoD)
 Manage the Defense TravelSystem (DTS) for Director and Deputy Director
 Coordinate and lead organization’s Privacy Act requirements for daily compliance
 Prepare senior level correspondence to include letters, memorandums and emails in accordance
with appropriate regulations as directed by the Director and Deputy Director
 Manage the Director’s and Deputy Director’s calendars
 Establish and manage weekly calendar reviews
 Create weekly staff meeting presentations
 Monitor the organization’s personnel training
 Create the organization’s budget documents
Mission Analyst, Noblis-ESI, Incorporated
April 2017 – October 2017 (Short term assignment)
 Active Security Clearance – Department of Defense (DoD)
 Direct administrative support to US Government Client
 Heavy travel schedules and record keeping
 Tracking and modeling training requirements for the team
Support Analyst - International Systems Management Corp (ISM)
September 2016 – April 2017
 Active Security Clearance – Department of Defense (DoD)
 Direct administrative support to senior engineer and small staff
 Front office control and support; accepting visitors, verifying and badging
 Proficient with Microsoft Office Suite (Word, Excel, Power Point) and SharePoint
 Manage all facets of meetings as with all previous positions

2. ANN R. OTTEN
11550 Maryland Point Road * Nanjemoy, MD 20662
301 655 7050 * 301 246 9518
ann.richards.otten@gmail.com
 Coordinated office move between floors
 Document control specialist
Executive Assistant - Kelly Services, Raytheon
July 2016 – September 2016 (short term assignment)
 Active Secret Clearance – Department of Defense (DoD)
 Offered direct administrative support to a Senior Engineer and small staff
 Proficient with Microsoft Office Suite (Word, Excel, Power Point) and SharePoint
 Provided administrative suppot utilizing the Visit Request System (VRS) by registering visitors, printing
escort badges, and escorting visitors to appropriate conference room(s)
 Reserved classified or unclassified conference rooms via a shared site for meeting coordinators
 Assisted meeting coordinators by reserving classified or unlcassified conference rooms, ensuring
catering needs were met and ensured meeting materials were accounted for and accurate
 Prepared financial expense reports for employees for business travel and/or meeting expenses
Executive Assistant/Analyst - Alta IT Services
February 2016 – May 2016 (short term assignment)
 Active Secret Clearance – Department of Defense (DoD)
 Provided direct support to the three senior level executives
 Proficient with Microsoft Office Suite (Word, Excel, Power Point) and SharePoint
 Analyzed SharePoint heavily and daily; all on and off boarding of human resource records were
collected here and maintained; along with interviews and analysis of comparing candidates
 Created and compared major Excel superspreadsheet mirroring SharePoint with the Alpha Roster
 Formated, proof read, identified errors and polished Power Point presentations
 Covered NAVSEA Front Office daily as needed and requested
Program Analyst - Kratos Defense and Security Services
Naval Surface Warfare Center,Dahlgren Division (NSWCDD)
February 2015 – November 2015
 Active Secret Clearance – Department of Defense (DoD)
 Analyzed and pulled requested data from SharePoint – requests by date, author(s) or title of
publication, journal, document, spreadsheet or presentation
 Proficient with Microsoft Office Suite (Word, Excel, Power Point) and SharePoint
 Document control specialist for proposal writing efforts
 Configuration Management (CM) process by scanning old aperture cards (drawings, part lists and
revisions) to a Minolta scanning machine which created Tagged Image Files (TIFFs) then converted
TIFF files to Adobe Portable Document Files (PDF) Configuration Data Management System
(CDMS) cloud site (a semi declassification of documents)
 Proofread documents, journals and general instructions for format, consistency, content and grammar
 Joint Personnel Adjudication System (JPAS) – Best Practices

3. ANN R. OTTEN
11550 Maryland Point Road * Nanjemoy, MD 20662
301 655 7050 * 301 246 9518
ann.richards.otten@gmail.com
Executive Assistant - Adecco/Cisco (Contract Position)
NW, Washington, DC
January 2014 – January 2015
 Executive Assistant to two Vice Presidents
 Analyzed budget and financial reports and compared to invoices, month-end closing documents via
detailed Excel spreadsheets
 Monitored projects by creating and maintaining Excel spreadsheets to account for labor and ODCs
 Created and maintained extensive Excel spreadsheets to analyze and document extensive travel
documents; processed expenses via iProcurement database on behalf of the vice presidents via proxy
 Managed budget for travel expenses against the Excel spreadsheet
 Controlled Microsoft Outlook calendars for multiple managers and staff traveling worldwide
 Performed advanced formatting of Power Point presentations and Word projects to include styles,
section headings, and pagination
Executive Administrator - Alion Science and Technology
SE, Washington, DC
July 2001 – July 2013
 Served as Executive Assistant to the Senior Group Vice President and his deputy and to the Assistant
Vice President of Business Development (BD)
 Directed and assisted multiple new administrative assistants during three corporate acquisitions;
training and leading to ensure they were aware of their new policies and procedures post acquisition
 Oversaw and contributed to team stand up of new operation after brand new contract award
 Directed a team of seven operation level administrative assistants on a daily basis ensuring all
policies, procedures and protocols where adhered to
 Provided monthly (and sometimes daily) analysis to senior managers and generalusers within the
company’s proprietary Opportunity Management System (OMS) that captured all business
opportunities and life-cycle status for every opportunity
 The OMS tool resembled and worked very similarly to a SharePoint platform
 Analyzed data from OMS regularly to assist operations managers with tracking and monitoring their
new and existing business development opportunities
 Created,implemented, and maintained the “Employee of the Month” Program to promote asset
retention
 Directed a team of administrative assistants to gather and disseminate likely candidates for the
Employee of the Month Program; detailed Excel spreadsheets were analyzed to ensure no
duplications
 Utilized Skillport for Alion University, mandatory yearly training (i.e., Diversity, Sexual Harassment,
etc.), Acting as the group manager in this capacity at critical times during any given year. All reports
downloaded to Excel spreadsheets enabling analysis of employee compliance
 Advised managers and staff about proper procedures and policies
 Managed Alion’s JAMIS software for timesheet and travel to include approval of timesheets, labor
corrections, travel requests in advance of and travel expense reports post travel; all tracked via Excel
spreadsheet and analyzed against budgets for labor and other direct costs (ODC’s) accuracy avoiding
budget overruns
 Created and managed detailed Excel spreadsheet for cost analysis matrices for multiple overhead jobs
 Oversaw inventory, anticipated overall office needs,and selected vendors, tracked by Excel
spreadsheets and workbooks

4. ANN R. OTTEN
11550 Maryland Point Road * Nanjemoy, MD 20662
301 655 7050 * 301 246 9518
ann.richards.otten@gmail.com
 Analyzed full life-cycle procurements independently including requisitions, change orders, and
financial tracking with Excel spreadsheets and internal software similar to Microsoft Project
 Planned extensive and revolving travel arrangement for senior managers, effecting cross-
collaboration
 Organized and facilitated multiple three-day PMP training courses; working independently and
resulting in seventy-five plus new PMP Certifications within a three month period
 Performed daily reporting duties for the Defense Contract Audit Agency (DCAA) regulated time
accounting policies
 Analyzed proprietary documents to ensure proper format and corrected as needed.
 Met critical milestones from the initial RFP through its complete life cycle
 Served as Licensed Registered Authority for Public Key Infrastructure (PKI) issuance
 Maintained organizational charts
 Worked on multiple software test teams
TECHNICAL SKILLS
Able to effectively utilize any piece of office equipment with generalease
Scanners * Copiers * Fax Machines
EDUCATION
University of Maryland University College; Major: BS Business Administration; Minor: Human
Resource Management
REFERENCES
Available on Request