1. GRACE ANDREW
103-1-Massey Square Toronto, ON M4C 5L4
(Res) 416-686-8779
Email: andrewgr03@gmail.com
COMPETENCIES AND ATTRIBUTES
 Performance-driven, insightful and have worked as an Administrative Officer with
10+ years for a bank with the ability to achieve and exceed all revenue and business
development goals in high pressure environments
 proven leadership and team-building skills, coupled with the ability to direct strong
teams and managing customer relationships and providing investment services.
 worked on various computer software programs (Word, Excel, PowerPoint, MS
Outlook Internet Explorer, Windows Explorer, ADP, GOW and ECIF)
PROFESSIONAL EXPERIENCE
NATIONAL BANK (contract position)
Senior Administrator
2014 – March 2015
 Worked independently and carried out a variety of complex administrative activities
 analyzed, compiled and recorded data accurately and efficiently
 responded appropriately to client requests and inquiries while providing exceptional
service
 processed electronic fund transfer and pre-authorized debit requests
 reviewed and modified information to ensure accuracy of data
 advanced data entry and computer skills
 utilize Microsoft Outlook, Word, Excel and OSS (IBM/T80)
CIBC World Market Toronto, ON 1998 –2013
Administrator Level 3
 Efficiently worked on (GOW) System to Consolidate/Household client accounts
 worked on Mail Box requests to update client information on a daily basis
 verified banking information for clients from ECIF (Coins System), added or deleted
information on the ADP system and made sure information was accurate
 opened accounts using the new Release 6 (system program)
 effectively performed necessary changes on requests (Forms) from clients through ADP
System and GOW System
 prepared welcome letters for clients as well as coded and faxed documents as required
 reviewed and opened clients’ New Account Application for Registered Accounts
(RRSPs, RESPs, RRIFs, Locked- In LIRAs, and LIFs), Investment Accounts
(Individual/Joint Investment Accounts, Corporate, Estate, Informal and Formal Trust
Accounts, etc.) for Investor’s Edge (IE), Imperial Investor Services (IIS), and CIBC
Financial Planning (CFPI) line of business using SNAP
 provided assistance to the Manager with administrative duties as required

2. Union Texas Inc. 1990-1998
Executive Assistant
Worked for the Project Director and also helped all the other Officers when they required any
assistance
• Scheduled meetings, conferences, travel arrangements and accommodations for Executive
Directors
• prepared meeting packages for the Executive Directors ensuring background related
material was available
• prepared draft agendas and sent out meeting agendas and meeting materials to attendees
on a timely basis
ACHIEVEMENTS & CERTIFICATES
• Managing Difficult Interactions - 2010
• Making a Presentation - 2009
• Managing your time - 2008
• Leading a Team - 2007
• Hiring Stars Workshop - Harvard Mentor Business Writing - 2006
• Organized Executive Assistant – 2006
• Business Writing Skills: (organized by American Management Association) –2006
REFERENCES
Upon request

3. December 14, 2015
HR
Dear Sir/Madam,
I have included my resume for your consideration. I feel that this would truly be an
excellent opportunity for me to apply my organization, planning, coordination,
communication, research, analytical and advance computer skills to achieve branch
goals and objectives and help me move forward in my career.
I have attained a High School diploma and have taken various courses and am able to
prioritize multiple tasks and have always met tight deadlines. I am able to work
independently, have strong problem-solving skills, a self-starter, pleasant,
approachable, hardworking and dedicated person.
I thank you in advance for your time in reviewing my resume. I look forward to meeting
with you in an interview. I can be reached at 416 686 8779.
Yours truly,
GRACE ANDREW