Thomas Scialabba has over 20 years of experience managing insurance claims. He is currently a Regional Claims Manager at Farmers Insurance Group overseeing operations in 5 states. Prior to this role, he held positions as State Claims Manager and Branch Claims Manager. He has a proven track record of improving performance, reducing costs, and developing employees. Scialabba holds several insurance industry designations and certificates. He is willing to relocate for the right opportunity.

1. CONFIDENTIAL WILLING TO RELOCATE
THOMAS M. SCIALABBA
14201 Bond Street Home: (913) 402-8315
Overland Park, KS 66221 t.scialabba@hotmail.com Cell: (913) 486-6367
INSURANCE CLAIMS MANAGEMENT
 Results-driven, detailed, and productive manager with progressive experience in claims, service, training,
supervision, and management.
 Proven ability to direct team activities, performance initiatives, and operational efficiencies to consistently deliver
production goals on time and with top quality standards.
 Experience developing training and business programs that resulted in reduction of operational costs, enhanced
management effectiveness, and optimized employee performance.
 Extensive knowledge and understanding of insurance claims processes; hold Associate in Claims and Fraud Claim
Law Associate designations along with other certificates and training experience.
 Proactive, visionary thinker with superior problem-solving skills, practiced at implementing solutions to advance
processes and maximize financial results.
 Exceptional leadership qualities, keen investigative skills, and effective negotiation abilities.
 Strong technical knowledge of auto repair with emphasis on management, efficiency, and performance results.
Areas of Expertise
 Team Leadership  Staff Training and Development  Project Management
 Process Improvements  Productivity Optimization  Operational Streamlining
 Regulatory Reporting  Performance Improvement  Policies and Procedures
 Risk Mitigation  Territory Management  Claims Best Practices
 Customer Service  Workflow Prioritization  Strategic Planning
PROFESSIONAL EXPERIENCE
FARMERS INSURANCE GROUP
Provides auto, home, and life insurance.
Repeatedly promoted to challenging new assignments with successes troubleshooting operational issues to turn around
stagnant performance. Managed planning, budget, administration, personnel, compliance, policy issues, and claims.
Regional Claims Manager (4/06–present)
Ensure execution of performance goals. Accountable for expense budget, indemnity costs, personnel, projects, programs, and
customer service. Establish and authorize all claims payments in conformity with established limits of authority.
Currently mentoring 13 company employees at all levels and developing 3 emerging leaders. Oversee a 5-state territory (OK,
MO, KS, AR, and IA). Responsible for 370 full time employees, $192M annual indemnity costs, and $38M budget. Manage
5 direct reports (state-level and administration managers). Report directly to the Vice President.
• Consistently met or exceeded all performance goals for auto and liability—file quality, estimate accuracy, total loss
accuracy, customer service, in-person contact, early contact settlements, and employee development.
• Spearheaded national drive-in program that saved up to $536K in loss adjustment expenses within 3 months of
implementation; rolled out in 76 metropolitan cities throughout Farmers operating territory.
• Improved efficiency of auto claims handling by 26% over 2 years.
• Improved service rating from 90.2% to 93.49% in 2009.
• Played integral role in national implementation of computerized claims guide that effectuated proper documentation
and ensured regulatory compliance; greatly improved efficiency and quality.

2. • Contributed to the promotion of 3 functional managers to regional/director positions through career mentoring and
development.

3. CONFIDENTIAL WILLING TO RELOCATE
THOMAS M. SCIALABBA Cell: (913) 486-6367  Page 2
State Claims Manager, Kansas & Iowa (2/02–3/06)
Transformed underperforming territory into top producer. Dramatically improved rankings for auto physical damage (APD)
file quality, liability, and services to finish #2 (KS) and #3 (IA) nationally for APD key performance indicators in 2004.
Implemented leadership practices and managerial improvements, creating a high-level of employee morale and increasing
performance numbers across the board. Developed internal controls and hired key managers to boost productivity.
Responsible for 70 full time employees, $86M annual indemnity cost, and $12M budget. Managed 12 direct reports
(supervisors and managers). Reported directly to the Midwest Zone Director.
• Led implementation of Farmers Coverage Initiative that advanced claims coverage and efficiency across all lines of
business with a reduction in cost of $26.5M to $30.3M; managed 12-person project team.
• Improved service rating 4 percentage points to 88% and reduced cycle time by 8 days through development and
implementation of new auto triage unit.
• Reduced average cost by 19% in 2002 by establishing cost control tools for supervisors and managers.
• Designed and executed Total Loss Project that decreased indemnity costs $600K, instituting national best practices.
• Developed 9 Claims Leadership Development candidates and promoted 5 candidates to supervisory level.
• Developed Auto Property Damage Manager for Missouri and elevated both Functional Managers for KS and IA.
• Zero turnover of highest performing professionals for 3 consecutive years.
• Kansas ranked #1 in zone for all performance objectives in 2004 and #1 for service in 2004 & 2005.
• Iowa ranked #2 in zone for quality and liability results and #3 for service in 2004.
Branch Claims Manager, Wisconsin (6/96–1/02)
Directed all phases of Field Claims Office to include budget control, operational planning, regulatory compliance, and
expense accounts. Handled subrogation for medical and property claims. Licensed to sell insurance in WI. Responsible for 75
full time employees, $61M in annual indemnity cost, and $8.5M budget. Managed 5 direct reports (supervisors). Reported
directly to the Regional Claims Manager.
• Led region in auto physical damage and liability quality assurance results in 2001 and 2002.
• Ranked #1 in zone for auto and liability quality assurance results in 2002.
• Achieved 2 Branch Claims Office awards for outstanding performance measured against the results of my peers.
• Received Management Award for Excellence in 1997; nominated twice previously.
• Nominated for Succession Management Plan in 1998.
• Developed Claims Investigations Coordinator position that delivered $187K in loss avoidance in 1998.
• Scheduled and prioritized workflow to meet deadlines and achieve all quality, production, and percentage goals as
well as compliance requirements; executed action plans for continuous improvements.
Previous positions include Branch Claims Manager (Illinois), Regional Staff Manager, Training Manager, and
Supervisor in APD and administration.
PROFESSIONAL DEVELOPMENT
Farmers Advanced Leadership Development Course, 2007
Certificate of Completion, School of Leadership Development, Rapport Leadership International, 2007
Communications Executive Presentation Skills, Communispond and Vautier, 2006 & 2007
Senger Miller Leadership Skills Training, 2000
 Graduate in Claims Administration (GCA)  Fraud Claim Law Associate (FCLA)
 Associate in Claims (AIC)  Certificate in General Insurance (INS)