This document discusses RACI (Responsibility Assignment Matrix) as a tool for communication with clients on projects. It provides examples of using RACI matrices to define responsibilities between consulting teams and client teams. The benefits of RACI matrices include improved team engagement, preparation, and time savings on communication. Lessons learned are to use RACI matrices to set clear boundaries of responsibility and as a communication tool with clients. Defining responsibilities can promote team growth.

1. RACI Матрица как инструмент
коммуникаций с заказчиком
Andrey Prosov
March 02, 2019

2. About me
• Senior PM in Insoft Global
• 10+ experience in R&D and Project
Management
• Product/Consulting Development
https://www.linkedin.com/in/andrey-prosov-b458b743/

3. Percentage of failed projects due to…
78 %

4. Reasons Why Projects Fail

5. Problem

6. Responsibility Nature
Эксперимент:
Задать вопрос себе –
почему ты не сделал во
время поставленную
задачу?

7. Responsibility Process
ПРОБЛЕМА

8. Responsibility Process
Роста нет
Есть рост

9. Responsibility And Trust
https://christopheravery.com/

10. Origin of RACI Matrix

11. The RACI Triangle
I I I I I I I I I I I I I I
C C C C C C
R R R
A

12. Benefits of RACI Matrix
RACI
Улучшает
вовлеченность
членов команды
Помогает
подготовке
команды
Помогает
экономить время
на коммуникации
Показывает
ожидания при
выполнении проекта

13. Case Study
•Big Enterprise
•Small/Medium Business
(SMB)

14. RACI Matrix in Consulting with Mixed Teams
RACI Matrix
Responsibility
Of Consulting Team
Responsibility
of Client Team
Agreements

15. Use Case - RACI Matrix in Consulting
(Enterprise Level)
Three teams:
•Two teams at Client’s
side (US, India)
•One team is
Consulting team
(UA)

16. RACI Matrix Example – part I

17. Project Progress

18. Project Retro

19. Identify
PlanManage
Monitor
The Project Stakeholder Management

20. The Project Stakeholder Management
Identify Stakeholders
Plan Stakeholder
Engagement
Manage Stakeholder
Engagement
Monitor Stakeholder
Engagement

21. Stakeholder Engagement Assessment Matrix
(Middle of the Project)
Team Member Unaware Resistant Neutral Supportive Leading
Project Sponsor C D
Product Owner CD
Development
Manager
C D
System Architect CD
QA Lead C D
Project Manager C D
DevOps Lead

22. RACI Example – part II

23. Stakeholder Engagement Assessment Matrix
(End of the Project)
Team Member Unaware Resistant Neutral Supportive Leading
Project Sponsor C C
Product Owner C C
Development
Manager
C C
System Architect C C
QA Lead C
Project Manager C
DevOps Lead C

24. RACI Lessons Learned (Enterprise Consulting)
[RACI]
Project Stakeholder
Management
[RACI]
Communication
Tool with a Client

25. RACI Model – при проектах для SMB

26. Use Case – the RACI Matrix for SMB
TaskTeam Member Consulting Team Client
Review Requirements
A I
Create Backlog
A I
Approve
Specifications/Backlog
I A
Create Test Plan
A I
Accept Release
R A

27. Recommendation for RACI activities
• Avoid obvious or generic activities
• Each activity or decision should begin with a good action
verb, examples:
Evaluate
Schedule
Write
Record
Determine
Prepare
Monitor
Update
Collect
Approve
• Need indicate the primary outcome
Conduct
Develop
Inspect
Train
Publish
Report
Review
Authorize
Decide
Operate

28. Lessons Learned
•Письменные договоренности об ответственности
•RACI Matrix – помогает выставить границы
ответственности
•RACI Matrix - инструмент коммуникаций с заказчиком
•Ответственность – является фактором роста команды

29. Sources
• https://en.wikipedia.org/wiki/Responsibility_assignment_matrix
• https://blog.triaster.co.uk/blog/raci-matrix-template-for-business-
process-improvement
• https://habr.com/company/infopulse/blog/145553/
• https://www.smartsheet.com/comprehensive-project-management-
guide-everything-raci
• https://www.girlsguidetopm.com/a-complete-guide-to-raci-rasci-
charts/
• https://www.projectsmart.co.uk/how-to-do-raci-charting-and-
analysis.php