Kris Gagne 2016
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Kris Gagne has over 20 years of experience in the healthcare industry, currently working as a Problem Resolution Specialist for Quest Diagnostics. She has a track record of leading process improvement initiatives and resolving customer issues. Her roles have included maintaining databases to track problems and presenting trends to leadership, facilitating discussions to address customer attrition, and supporting Six Sigma projects. She has received awards for her work in compliance and previously held positions in laboratory testing, records processing, and administrative support.
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Kris Gagne 2016
- 1. KRIS GAGNE 8285 WYANDOTE COURT, ELK GROVE CA 95624, 916-595-9092, KRISGAGNE@YMAIL.COM OBJECTIVE Process improvements and efficiencies for internal and external customers. EXPERIENCE 3/1/2011 TO PRESENT Quest Diagnostics Sacramento, CA PROBLEM RESOLUTION SPECIALIST-NORTHERN CALIFORNIA, SEATTLE AND LAS VEGAS Complaint and problem tracking. Maintain an Access database with problem tracking/complaints, analyze for trends and present information to Senior Leadership on a monthly basis Work with process owners and management on process improvements and develop tools to work more effectively. o Six Sigma Greenbelt Certified 2012 Facilitate weekly calls with sales teams to address customer attrition and assist the sales teams in resolving issues they have been unable to resolve through normal processes. Acting lead for the Customer Solutions teams. 8/1/2007 TO 3/1/2011 Quest Diagnostics Sacramento, CA ADMINISTRATIVE ASSISTANT Collect and maintain corporate metrics. Process small claims request. o Awarded the Compliance Excellence award in 2010. Assist interface clients with problem resolution for reconciliation reports. Assist with Lab Updates, SOPs, requisitions, Directory of Services, insurance grievances and patient/client concerns. Support Six Sigma team with large project to “Lean the Lab”. 11/1/2003 TO 8/7/2007 Quest Diagnostics Sacramento, CA CUSTODIAN OF RECORDS Process requests for medical and billing records via subpoena, attorney requests, state disability and court orders Maintain patient confidentiality by following Federal and State regulations regarding the release of Protected Health Information. Process requests for release of specimens via a court order. Working closely with the Legal and Compliance departments. 7/1/1994 TO 11/1/2003 Quest Diagnostics Sacramento, CA LABORATORY ASSISTANT-CHEMISTRY, HEMATOLOGY, MICROSCOPY AND MICROBIOLOGY Instrumentation maintenance and troubleshooting. Assist with laboratory testing, reagent preparation and data entry. EDUCATION 1993 San Diego City College San Diego, CA ASSOCIATES IN SCIENCE-HUMAN BIOLOGY 1986-1988 Diablo Valley College Pleasant Hill, CA PRE NURSING REFERENCES References are available on request.