- Leslie Goolcharan has over 30 years of experience in healthcare, pharmaceutical, and food manufacturing industries in roles such as Service Manager, Performance Evaluation Specialist, Packaging Technician, Material Coordinator, and Sterile Processing Supervisor. - She has a proven track record of overseeing operations, managing staff, ensuring regulatory compliance, implementing process improvements, and negotiating contracts. - Her core skills include inventory management, purchasing, quality control, document management, and maintaining sterilization processes in accordance with industry standards.

1. Leslie Goolcharan
Email: LeslieGoolcharan@aol.com
Mobile: 919-280-2419
o EMPLOYMENT HISTORY:
 Stericycle Inc., Service Manager NC/SC ( 2006-2009)
Oversees day to day activities of Service Specialists at each hospital account
Manages staff assignments to ensure the appropriate number of staff is on site to support services needed at the
various accounts
Analyze the Service Specialists efficiency during the work loading to minimize billable hours
Run criminal background checks for perspective new hires and gather their medical documentation for review off intranet
Assist installation team with new accounts, resolve problems involving service in North Carolina and South Carolina
Hire and train necessary Service Specialists to work at the various accounts
Manage and develop an effective and efficient service staff through in servicing and coaching
Provide supervision of Service Specialists at various account locations within North and South Carolina
Coordinates delivery and pickup of necessary supplies for sharps exchange with MAE
Analyze all account usage of supplies ensuring Lean Sigma requirements are adhered to
Oversea the employee electronic payroll, scheduling and annual evaluations for employee salary and bonuses
Travel within assigned territory to meet with clients to resolve customer service questions, problems and issues
Travel between customer accounts providing onsite service of Sharp containers in the account healthcare facility
Performs other related duties as required or requested
 ConAgra Foods, Performance Evaluation/ Improvement Specialist (2005-2006 Contractor)
Submit jobs to mainframe using various computer work stations throughout plant
Review data posted on ConAgra website to assure accuracy of plant’s performance numbers
Print reports, invoices, mark-outs and resolve catch weight exceptions
Training of employees on new documentation and software usages
Assist in documentation control and auditing per USDA compliance
QA/QC systems monitoring and auditing of processes throughout manufacturing and packaging stages
SOP review to reduce downtime to increase production
Monthly inventory cycle counting and report generation as per Lean Manufacturing
Ran reports and conducted daily performance meetings with manufacturing and packaging management staff
Coordinated and implemented Kaizen 5-S program roll out plant wide
 Eisai Pharmaceutical, Packaging/QA Tech (2004- 2005 Contractor)
Operate CNC packaging machines in the Packaging Dept.
Immediate trouble shooting, correction of problems and mechanical issues up to and including assisting
engineering mechanic to complete necessary repairs
Perform continuous calibrations on machines to ensure the production line adheres to the schedule
Complete daily sanitization as per SOP’s
Monitor Product Labeler and verify data prints as indicated on the BPR (e.g. expiration dates; lot #; product
name; dosage; volume of product; NDC code and bar codes)
Perform QA inspections on Product at regular intervals for correct data and legibility as per SOP’s
Perform pressure leak down test on solid dose bottles to verify tamper foil seal integrity by using a vacuum pump
to and colored dye and applying unequal pressure in test vessel and provide data thru LIMS
Test ecoteric coating on solid dosage tablets with low level acid to simulate stomach acid in determining proper
dissolve rates per SOP
Assist in discrepancy investigations as required and perform SAP transactions for process intermediates and production supplies
Use of SAP software to tract documents and export to Excel for Crystal Reports for tracking
Accurately document information into Batch Production Records (BPR) and check weighted concentrates and chemicals
Support Validation projects in the execution of protocols while demonstrating sound knowledge and
understanding of cGMP’s, cGLP’s and cGCP’s
Operate PH meter and spectrophotometer to check samples
Demonstrate proper use and care of analytical equipment
Prepare Buffer solutions for AHF processes, properly freeze and store the Cryoprecipitate and AHF concentrate
Maintain and update Training Qualification Summary Sheets
Collect plasma process samples in accordance with SOP and sample tables to Environmental Department for
analysis and perform tests.
Demonstrate proper working knowledge of disposal techniques of bio-hazardous waste and safety protocols
Perform general housekeeping in compliance with the high level standards required by a pharmaceutical operation
Dispense/prepare cleaning/sanitizing reagents, clean/sanitize-processing areas to standard operating procedures (SOP’s)
Perform general QA and QC checks to maintain integrity of product throughout stage 1 processes
Implement cGMP, FDA protocols and CFR’s in daily operations
Active member of the Continuous Improvement and Performance Team
 Franklin Regional Medical Center, Surgical Services Material Coordinator/Purchasing Specialist (2003- 2004)
Use McKesson computerized database to order and research new products needed and internet research
Electronically generate and send purchase orders to vendors via their website or call the sales rep.
Setup the specific ordering needs of each department and quantity (Anesthesia, GI, Outpatient Surgical, Pre-Op,
PACU and Pain Clinic)

2. Defined all products used within each department to ensure no repetitive products
Ensured all products used within each department had the most up to date items and the availability so that the
OR kept current with changing technologies and trends
Maintain inventory to maximize cost efficiency and availability, JIT (Just In Time) Methodology initiated
Cycle count done daily to prevent excessive products and removed those that are not needed and expired
Proposed and implemented plan within all departments to recycle expired items to underdeveloped countries
Collaborate with staff, reviewed scheduled cases loads and ensured all essential equipment and supplies are there
Use PH meter on samples to ensure sterilizer is within in compliance with manufacturers specifications
Daily use of 3M biological testing to maintain sterilizer efficacy
Monitor humidity and oxygen levels within OR as per environmental controls guidelines
Ran system wide checks on steam and parasitic sterilizers to ensure compliance with Steris/Amsco Guidelines,
FDA and CDCP
Negotiated warranty and pricing for scopes and other surgical instruments used in various OR procedures
 Spectrasite Telecommunications Inc., Research Document/Closing Specialist (2001- 2002)
Review Site Lease Assignments, Title Verification, As Built Construction Drawings, Land Survey and other
relevant documents for accuracy and completeness
Coordinated Building and Zoning Permits with local municipalities and verify insurance documents to include all parties
Generate and process purchase orders using JDE software
Coordinate all deliverables from Carrier and other SpectraSite support departments (e.g. Sales, Network Services,
Engineering Services, Construction Services, Property Management and FAA) to complete the construction and on air process
Manage information in collocation tracking system and ensured that the tracking system is kept accurate and
current for assigned tower sites
Scanned paper documents into electronic files
Perform Due Diligence on all land and tower leases with landlords and tenants
 HealthSouth Blue Ridge Surgery Center, Sterile Processing/Material Supervisor (1999-2000)
Ensured sterilization techniques and processes were in compliance with State, EPA, CDCP, and OSHA standards
JIT, ordering of surgical items used in the daily procedures
Use of Owens-Minor electronic database to order all materials needed for daily operations
Use of Internet for research for products not carried by contracted companies
Coordinated with Surgical instrument companies to have all necessary instruments and soft good material for specialty cases
Use biological spore testing to monitor steam sterilizer are within operational guidelines by industry standards
Direct contact with medical companies to attain competitive pricing on products used outside of corporate contracts
Verified lot numbers and expiration dates of all items entering facility and noting them in database for tracking
All implantable supplies entered into excel format for tracking and possible recall if needed as per FDA mandates
Responsible for coordinating all efforts with staff in surgical services
 Columbia Putnam Medical, Sterile Processing Supervisor (1997-1999)
Coordinate documents in compliance with Joint Commission Reporting
Created, Implemented and Initiated Operations manuals in accordance with state, federal and local guidelines
Worked with vendors to setup standing order shipments, electronically, bar coding system for billing and tracking
Work with Material Management staff with the ordering, tracking and inventory control of supply usage
In joint cooperation with Material Director established a recycling program to send expired items overseas
Active member of Infection Control Committee
 New York Downtown Hospital, Sterile Processing Technician & Material Manager (1987-1997)
Directed operations and staffing of Material Management and Sterile Processing Depts.
Payroll, scheduling and yearly employee evaluations for staff
Member of the Infection Control Committee, provided monitoring of all infectious and corrective measures taken to exposurees
Reconciliation of quarterly expenditures within the institution and projected fiscal year expenditures for the department
Provided document control by coordinated the development, review and implementation of hospital documents
Developed departments budget and assisted with other departmental budgets based on their material usage
Forecasted pending growth based upon past and present patient census and usages
Active Member of Infection Control Committee
Central Sterile Technician
Recorded batch items for all lab spores testing with expiration dates and lot numbers for tracking
Assured equipment complied with operating guidelines set by all relevant companies and government agencies
Provided quality control and assurance for sterilization of instruments for the al hospital departments
Ordered daily supplies, followed strict rules for JIT
o EDUCATION:
 Certificate in Ultrasound and Echocardiography
 Certificate in Medical Terminology /ICD-9 Coding
 Certified &Registered Central Sterile Professional Material Manager thru IAHCSMM
 Certified &Registered Central Sterile Technician thru IAHCSMM study course at Perdue University
 BS Health Science, CUNY of NY
 Regents Diploma, Midwood High School, NYC