The ISD process is a systematic approach to designing, developing, and delivering strategic instruction to improve learner performance and eliminate performance gaps caused by training problems. It involves 5 main steps: analysis, design, development, implementation, and evaluation. The analysis step identifies performance gaps, goals, tasks, and the audience to ensure training focuses on the essential "need to know" information.

1. The ISD Process A systematic approach for designing, developing and delivering strategic instruction focused on improving the learners' performance and the elimination of performance gaps that are the result of a training problem.

2. ISD Steps Analysis Development Implementation Evaluation Design

3. ISD – Bringing all the pieces together Forecasting Planning Executing Gathering Reporting Follow-up Analysis Development Implementation Evaluation Design

4. The Analysis Step Analysis Development Implementation Evaluation Design

5. Analysis includes: Performance analysis Goal analysis Task analysis Audience analysis Without a roadmap, who knows where you’ll end up. Instruct on the “need to know” not the “nice to know.”

6. Are You A Pain ADDICT ? Or … Why spend time “up front”? A nalyze the Issues D etermine D esired Outcomes I mplement C ritique T ryout Improvements Analysis Development Implementation Evaluation Design … or think it through later Analysis Development Implementation Evaluation Design Think it through now…

7. Performance Analysis Reveals the gap between actual employee performance and the desired employee performance. Determines if the gap can be eliminated through an effective training program.

8. Goal Analysis Employees should be safety conscious . How do I know if someone is safety-conscious ? Operators should be problem-solvers . What does a problem-solver do? Goal analysis turns abstract statements into concrete tasks that can be taught. ZAP! It’s a task!

9. Task Analysis A sequenced description (or flowchart) of: the step by step actions; the tools, equipment, materials, and supplies; any associated safety concerns; required prerequisite knowledge; acceptable standards of performance; and key points required to complete a task. A task analysis ensures the need to know information is taught.

10. Audience Analysis …a key to making instruction work! A description of the people who will receive the training. This might include: the number of learners their experience level their reading ability their attitudes and interests