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An On-farm Education 
Program for Dairy Farm 
Employees 
G. Andres Contreras DVM MS PhD 
Department of Large Animal Clinical Sciences 
Michigan State University
Mastitis 
• Most costly infectious disease 
of dairy cattle 
• Associated with antimicrobial 
use and drug residues in meat 
and milk 
• Reduces productivity per cow, 
milk shelf-life, and yield of milk 
products such as cheese
Mastitis Prevention 
Programs 
Essential for: 
• Food safety and 
quality of dairy 
products 
• Animal health and 
wellbeing 
• Economic success 
of producers
Jeff Watts, Pfizer
Herd Size 
US Dairy Industry Diversity 
• Small 
• Medium 
• Large 
Housing 
• Geographical 
location 
• Free stall 
• Tie Stall 
• Grazing 
• Conventional 
• Organic 
Labor 
• Family 
• Religious 
believes 
• Hired 
workforce 
• Latinos
Mastitis Prevention Programs 
One size does not fit all 
 Too broad for diversity of US dairy industry 
 Don’t identify management priorities for individual 
farms 
 Don’t evaluate outcomes 
 Lack effective communication between producers and 
hired labor
Quality Milk Alliance 
An Integrated Extension and 
Education Program to Reduce 
Mastitis and Antimicrobial Use 
• Develop and evaluate a farm 
evaluation and monitoring 
program (Quality Milk Alliance; 
QMA) as a tool to reduce 
mastitis and antibiotic use on 
dairy farms
5 Key components of the QMA
Farm Management Culture 
Intervention based on: 
• A survey sent to 
• 752 dairy herds in Michigan 
• 820 herds in Pennsylvania 
• 128 herds in Florida 
• 628 responses (41%) 
• Focus groups with dairy owners, managers, 
and employees
5 Key components of the QMA
Reported Mastitis Management Practices 
n = 628 herds - relationship with mastitis 
Standardized 
coefficient - β 
P 
≥ 600 cows (large dairies) 0.161 0.035 
Presence of non-family 
1.048 0.000 
employees 
Employees play an important 
role in mastitis problems 
- 0.124 0.008 
Train employees in mastitis 
protocols 
-0.074 0.051
Technical Knowledge 
Training 
 Diverse 
 “On-the-job” training by co-workers. 
 Formal “milker training schools” for employees to 
learn proper milking procedures and protocols. 
 Workers usually “learned” what to do through work 
experiences. 
 Latino workers expressed interest in and a 
need for more education and job training. 
Sources of 
Information 
 Co-workers with more experience 
 Pharmaceutical sales representatives 
 Veterinarians 
 Latino workers knew that cows with mastitis 
symptoms needed a “treatment” or “the liquid” 
but were unsure what the drug was or why they 
were using it 
Focus Groups
Who Usually Trains New Milkers? 
(employee responses) 
Anglo 
% 
Latino 
% 
Mangers/Owners 42 13 
Other Milkers 51 81 
Learn “on the Job” 7 6 
TOTAL 100 100
Dairy Employee Education 
 Milk quality teams: owners, managers, 
employees and veterinarians 
 Mastitis prevention and milk quality protocols 
 What, when, how, and why? 
 Improve technical knowledge of mastitis 
 Promote on farm training by veterinarians
The Cultural Lag of Dairy Extension
Milk Quality Team… Who is missing? 
Gran jefe pluma blanca 
= Big chief with the white feather
Who is the Science Teacher for the “on-farm” class 
room?
Teachers Education Material 
Quality Milk Corner 
La Esquina de la Calidad de Leche
Dairy Employee Education 
“Veterinary Classroom”
• Engage All Farm Personnel into Quality Milk Program 
• Management Practices 
• Drug Therapy 
• Communication and Education 
• Help dairy producers become “better coaches” for 
employees 
• Help veterinarians/professionals become on-farm 
science teachers 
http://qualitymilkalliance.com/
Acknowledgements 
Competitive Grant no. 2013-68004-20439 
Becky Schewe 
Jean Kayitsinga, 
Ruben Martinez 
Phil Durst 
Stan Moore 
Ernest Hovingh 
Ray Mobley 
Lorraine Sordillo 
Ronald Erskine 
William Escalante 
Marizel Davila 
Figueroa 
Employees 
Managers 
Owners

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An on farm education program for employees 10-27-14

  • 1. An On-farm Education Program for Dairy Farm Employees G. Andres Contreras DVM MS PhD Department of Large Animal Clinical Sciences Michigan State University
  • 2. Mastitis • Most costly infectious disease of dairy cattle • Associated with antimicrobial use and drug residues in meat and milk • Reduces productivity per cow, milk shelf-life, and yield of milk products such as cheese
  • 3. Mastitis Prevention Programs Essential for: • Food safety and quality of dairy products • Animal health and wellbeing • Economic success of producers
  • 5. Herd Size US Dairy Industry Diversity • Small • Medium • Large Housing • Geographical location • Free stall • Tie Stall • Grazing • Conventional • Organic Labor • Family • Religious believes • Hired workforce • Latinos
  • 6. Mastitis Prevention Programs One size does not fit all  Too broad for diversity of US dairy industry  Don’t identify management priorities for individual farms  Don’t evaluate outcomes  Lack effective communication between producers and hired labor
  • 7. Quality Milk Alliance An Integrated Extension and Education Program to Reduce Mastitis and Antimicrobial Use • Develop and evaluate a farm evaluation and monitoring program (Quality Milk Alliance; QMA) as a tool to reduce mastitis and antibiotic use on dairy farms
  • 8. 5 Key components of the QMA
  • 9. Farm Management Culture Intervention based on: • A survey sent to • 752 dairy herds in Michigan • 820 herds in Pennsylvania • 128 herds in Florida • 628 responses (41%) • Focus groups with dairy owners, managers, and employees
  • 10. 5 Key components of the QMA
  • 11. Reported Mastitis Management Practices n = 628 herds - relationship with mastitis Standardized coefficient - β P ≥ 600 cows (large dairies) 0.161 0.035 Presence of non-family 1.048 0.000 employees Employees play an important role in mastitis problems - 0.124 0.008 Train employees in mastitis protocols -0.074 0.051
  • 12. Technical Knowledge Training  Diverse  “On-the-job” training by co-workers.  Formal “milker training schools” for employees to learn proper milking procedures and protocols.  Workers usually “learned” what to do through work experiences.  Latino workers expressed interest in and a need for more education and job training. Sources of Information  Co-workers with more experience  Pharmaceutical sales representatives  Veterinarians  Latino workers knew that cows with mastitis symptoms needed a “treatment” or “the liquid” but were unsure what the drug was or why they were using it Focus Groups
  • 13.
  • 14. Who Usually Trains New Milkers? (employee responses) Anglo % Latino % Mangers/Owners 42 13 Other Milkers 51 81 Learn “on the Job” 7 6 TOTAL 100 100
  • 15. Dairy Employee Education  Milk quality teams: owners, managers, employees and veterinarians  Mastitis prevention and milk quality protocols  What, when, how, and why?  Improve technical knowledge of mastitis  Promote on farm training by veterinarians
  • 16. The Cultural Lag of Dairy Extension
  • 17. Milk Quality Team… Who is missing? Gran jefe pluma blanca = Big chief with the white feather
  • 18. Who is the Science Teacher for the “on-farm” class room?
  • 19. Teachers Education Material Quality Milk Corner La Esquina de la Calidad de Leche
  • 20. Dairy Employee Education “Veterinary Classroom”
  • 21. • Engage All Farm Personnel into Quality Milk Program • Management Practices • Drug Therapy • Communication and Education • Help dairy producers become “better coaches” for employees • Help veterinarians/professionals become on-farm science teachers http://qualitymilkalliance.com/
  • 22. Acknowledgements Competitive Grant no. 2013-68004-20439 Becky Schewe Jean Kayitsinga, Ruben Martinez Phil Durst Stan Moore Ernest Hovingh Ray Mobley Lorraine Sordillo Ronald Erskine William Escalante Marizel Davila Figueroa Employees Managers Owners