by Esther Ridsdale from Health & Social Care Information Centre shown at the 1st Lean Healthcare Forum 2006 on 25th June 2006 ran by the Lean Enterprise Academy

1. Lean Healthcare Forum 2006
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2. Improving public services with better health and social care information
Lean Healthcare ConferenceLean Healthcare Conference
An Intro toAn Intro to
The Health and Social Care Information CentreThe Health and Social Care Information Centre
and the Local Support Serviceand the Local Support Service
How can it help?How can it help?
Esther Ridsdale
25th January 2006

3. Improving public services with better health and social care information
The new Health and Social Care Information CentreThe new Health and Social Care Information Centre
• A special health authority, formed on 1st April 2005
• Brings together
– parts of the former Statistics Division in Department of Health
– parts of the former NHS Information Authority

4. Improving public services with better health and social care information
Work of the Health and Social Care Information CentreWork of the Health and Social Care Information Centre
Three main areas of work:
– Making information more accessible
– Reducing the burden
– Strengthening capacity for informed decision making

5. Improving public services with better health and social care information
Joint ventureJoint venture
• Our Joint Venture with Dr Foster – Dr Foster Intelligence
– was announced on Tuesday 17 January 06
• Dr Foster Intelligence is an initiative to
“harness private sector dynamism, efficiency and
effectiveness and public sector expertise and ethics to
the benefit of health and social care community in
delivery of patient and client-centred service reforms”.

6. Improving public services with better health and social care information
Topics that have been requested includeTopics that have been requested include
• Acute trusts;
» How to address the 18-week waiting list target
» Achieving the Accident and Emergency 4-hour target
» Better Bed Management through information.
• Mental Health;
» Managing the organisation. The relationship between outcomes
measures and performance management
» Case study on building an operational performance dashboard.

7. Improving public services with better health and social care information
Topics that have been requested includeTopics that have been requested include
• Ambulance Service;
» Case study on building a performance dashboard (SPC based)
and using it to drive continuous improvement
» Understanding demand to manage and reduce admissions
» Applying ‘lean’ thinking to improve ambulance services; applying
information to implement new thinking.
. . . To facilitate better use of information to manage
& improve care services.
. . . To facilitate better use of information to manage
& improve care services.

8. Improving public services with better health and social care information
The Health & Social Care Information Centre (H&SC IC),The Health & Social Care Information Centre (H&SC IC),
Local Support Service (LSS)Local Support Service (LSS)
More info can be found at:
www.icservices.nhs.uk/localsupportservice
or
www.ic.nhs.uk

9. Lean Healthcare Forum 2006
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