The document discusses eConsult, a web-based patient triage system designed for general practice, offering improved patient access and practice efficiency. It highlights its implementation in 350 practices across 35 Clinical Commissioning Groups (CCGs) in the NHS, benefiting over 3.2 million patients. Key achievements include 70% of consultations managed remotely and a streamlined practice workflow averaging three minutes per eConsult.

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General Practice Transformations
Champions Event
Wednesday 22nd
November
Dr Murray Ellender - eConsult
Jennie Dock – Hedge End Medical Centre
hedgeendmedicalcentre.co.uk

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What is ?

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Web based patient triage for General Practice
Built by NHS clinicians for NHS clinicians
Use technology to improve patient access, practice
efficiency and commissioner value

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• London based NHS GP Partnership
• 15 practices with 100,000 registered patients
• 5 Urgent Care services seeing 250,000 patient pa
• Out of Hours covering 250,000 patients
• Unwell doctors service (GP Health Service)

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Patient Experience

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Patient Selects or Searches for their issue

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Patient Selects or Searches for their issue
45% 15% 40%

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Patient Self-manages or selects to eConsult

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eConsult Process

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eConsult Process

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eConsult Process

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eConsult Process

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eConsult example

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Practice Workflow
3
Minutes
on average per
eConsult
70%
Managed
remotely

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Summary
Many talk about how existing general practice is unsustainable but few
provide real solutions...
Better access
Better outcomes
Better use of practice resources
Commissioner savings
Now live in 350 practices across 35 CCGs in the NHS
Available to 3.2 million patients

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murray.ellender@webgp.com
@econsult_thinks
Over to Jennie……