The document shows performance metrics for various customer service representatives over a period from May 11th to June 9th, including average handle time, transfers percentage, and percentages of honored commitments. Most representatives had average handle times between 4 to 8 minutes, transfers percentages between 20-40%, and over 90% of commitments honored. However, a few outliers had higher or lower values in some metrics.

1. AmTrust Target Metrics
Honored
Commit %
Transfers
%
>/ 90 % </ 40%
Date: 5/11/19 - 6/09/19
Rep ID Calls
Avg Handle
Time (minutes)
Transfers
%
Honored
Commits
Honored
Commit %
6208 127 8:41 38.60% 99 90.83%
116193 367 6:56 31.10% 128 98.46%
128623 275 6:14 29.10% 113 98.26%
130561 357 4:51 26.30% 115 96.64%
131538 554 6:09 26.40% 227 93.80%
139135 171 8:30 29.20% 78 96.30%
163572 186 4:40 25.30% 118 90.08%
240747 310 5:42 28.70% 109 96.46%
246034 221 7:08 34.40% 122 92.42%
259280 127 6:51 26.80% 65 92.86%
262235 99 6:41 22.20% 76 97.44%
264265 148 6:39 27.70% 82 88.17%
266452 587 6:02 23.50% 250 94.34%
284957 323 4:56 30.00% 107 98.17%
286848 172 5:14 25.60% 61 92.42%
289283 316 7:20 28.80% 129 100.00%
293462 341 5:06 31.10% 110 96.49%
294947 141 6:34 27.00% 48 100.00%
305750 325 8:36 29.50% 127 96.95%
317900 236 5:51 24.60% 105 98.13%
338378 377 5:45 30.50% 142 89.31%
346724 301 8:05 22.30% 161 92.00%
367068 318 7:48 29.60% 127 98.45%
367107 311 6:27 32.50% 224 90.32%
367257 50 7:02 20.00% 120 83.92%
378557 271 7:27 24.00% 183 85.92%
378593 327 5:10 33.30% 112 96.55%
387175 25 4:11 40.00% 7 100.00%
389001 15 9:45 40.00% 16 100.00%
392144 131 5:56 20.60% 70 97.22%
392152 139 5:37 30.90% 110 82.09%
392158 321 6:24 23.70% 109 100.00%
404719 346 6:34 34.40% 120 93.75%
404728 302 7:07 28.10% 121 94.53%
404731 204 5:16 33.80% 91 80.53%
404763 209 6:08 35.90% 81 89.01%
404766 199 8:21 27.60% 80 96.39%

2. 404799 184 6:23 19.60% 85 96.59%
405138 10 6:53 40.00% 7 100.00%
405500 729 5:06 21.50% 229 97.86%
406641 318 4:40 30.80% 95 100.00%
406725 38 5:27 23.70% 29 76.32%
407109 77 8:28 24.70% 79 94.05%
407286 260 7:14 32.30% 102 97.14%
407617 152 9:13 27.60% 82 78.85%
408036 54 4:44 33.30% 21 67.74%
415215 1 0:00 0.00% 2 100.00%
421450 29 5:36 17.20% 15 93.75%
421458 3 7:34 66.70% 2 100.00%
421461 29 9:19 41.40% 22 100.00%
421463 67 6:59 17.90% 23 100.00%
421779 28 10:28 50.00% 24 82.76%
421453 0 0:00 0.00% 0 0.00%