This resume is for Amresh Baboo, an IT systems engineer from Karachi, Pakistan with over 4 years of experience. He has a B.Com degree and certifications in MCITP and MCSA. His skills include Windows server administration, TCP/IP protocols, MS Office, email servers, hardware troubleshooting, and virtualization software like VMware and VirtualBox. He currently works as an IT support officer at Fran International, a trading company in Karachi, where his responsibilities include technical support, hardware and software maintenance, network administration, and database support.

1. AMRESH BABOO
House #01, Commissioner House, Club Road
Karachi, Pakistan.
Mobile: +92-300-337-8950
Email: amreshbaboo@gmail.com
CAREER OBJECTIVE
Looking for a position as an IT systems engineer with the experience of four years. Desire
to make use of my skills to effectively implement the installation, configuration and
maintenance of IT system and networks.
ACADEMIC QUALIFICATION
 B.com - Govt. Collage of Commerce and Economics - 2013
 Intermediate - Govt. Collage of commerce and economics
 Matriculation - St. Anthony boy’s high school.
SUMMARY OF SKILLS
 Work as Accounts assistance 2011- 2012 and IT Support Officer 2012 to Present
 Over four years of experience in computer communication and System administrator.
 MCITP 2008 and MCSA 2012 Certified.
 MS Exchange 2010 (Trained).
 CCNA (Trained).
 Mobile operating system, IOS / Android.
 Ability to work with and maintain relation with staff and client at all levels.
 Quick to learn, enjoy new challenges.
EXPERTISE
 Platforms: Windows 2003/2008/2012 Server/Professional/Workstation, Windows XP
Professional /Windows 7 /Windows 8 /Windows 8.1 / Windows 10
 Protocols: TCP/IP
 Software Application: MS-Office 2003/2007/2010
 Email Server: MDaemon email Server.
 Hardware: System assembling, Trouble Shooting.
 Networking: Local Area Network (LAN)
 Virtualizations: VMware Workstation 10.0.3 / Oracle VM VirtualBox
WORKING PROFILE
FRAN INTERNATIONAL (PVT) LTD
IT Support
Fran International (private) Limited was Established in 1973, as a trading and buying house serving
markets in Japan, USA, Europe, the Sub Continent and the Middle East. In 1973 when it was
appointed by R.H. Macy & Co. Inc., it became the first Buying Agency established in Pakistan.
Since inception, Fran International (Pvt) Limited has been a Member of the Karachi Chamber of
Commerce and Industry, and currently its Directors and executives are members of the Pakistan

2. France Business Alliance, Pakistan German Business Forum, Pakistan Japan Business Forum and
South Asian Association for Regional Cooperation.
Responsibilities:
 Respond to requests for technical assistance in person.
 Diagnose and resolve technical hardware and software issues.
 Research questions using available information resources.
 Advise user on appropriate action.
 Follow standard help desk procedures.
 Procurement computer accessories.
 Redirect problems to appropriate resource.
 Identify and escalate situations requiring urgent attention.
 Track and route problems and requests and document resolutions.
 Stay current with system information, changes and updates.
 Network Troubleshooting and Configurations.
 Support on OTS Software/SQL database.
 Take ownership of all service requests and carry out problem analysis to resolve issues.
 Provides hardware and software support as needed. Maintains computer system reliability and
coordinate upgrades and maintenance for all sites.
 Conducts performance tuning, backup and recovery procedures.
 Troubleshoots systems issues and coordinates resolutions in a proactive manner. Performs new
hardware installations.
 Monitors computer system capacity and utilization and recommends appropriate upgrades as
required. Maintains Windows Server, XP, 7, 8, 8.1,10 operating systems patches and upgrades
as required.
 Maintains a regular operating schedule including system backups, and antivirus updates.
Knowledge of techniques, programs, Network Troubleshooting.
CO-CURRICULAR ACTIVITY
• Internet Surfing, downloading interesting software and trying them out.
PERSONAL INFORMATION
Father Name : Sonu Baboo
Date of Birth : 26th January 1987
Marital Status : Single
Nationality : Pakistani