Amanda Sandoval has over 13 years of experience in business reporting and data analysis. She has extensive experience working with billing systems and databases to generate reports for internal and external stakeholders. Her most recent role was as a Business Reporting Analyst at WOW! Internet, Cable and Phone where she was responsible for invoice reconciliation, subscriber analysis, and other reporting. Prior to that she worked as a Business Analyst at EchoStar Satellite LLC where she developed reports from various databases and systems. She has strong skills in SQL, Microsoft Office, and billing systems such as CSG, ICOMS, and Business Objects.

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Amanda Sandoval
15601 E. Jamison Dr. #528
Englewood, Colorado 80112
(720) 402-6491
E-mail: a.sandoval43@gmail.com
▪ 13+ years Analysis experience including 8 years of Advanced Reporting
Overview:
Business Reporting Analyst with 13+ years of experience providing expert data systems analysis, process docu-
mentation, project management, reporting with analysis and providing results to upper management with speed and accu-
racy. Combination of strong analytical skills, various billing systems knowledge, and technical knowledge paired with
excellent communication and organizational abilities, making for a fast learner, strong work ethic and ability to work with
all organizational levels in addition to external customers.
Motivated worker with the ability to act as an internal/external liaison analyzing requests, gather information, re-
quirements and respond to both internal/external customers. Advanced Microsoft Access and Excelskills along with SQL
knowledge allow for design of queries and implementation of reporting mechanisms to gauge business process and system
performance. An experienced and confident employee with enterprise application design and implementation as well as
financial/confidential reporting, in addition to extensive work with large user groups and data sets.
Work Experience:
WOW! Internet, Cable and Phone: Englewood, CO (303) 926-6126, (02/07-12/14) Business Reporting Analyst:
Responsible for interval reporting to internal/external department heads for invoice reconciliation, customer buys, sub-
scriber/retention analysis, equipment tracking, work order/job reporting, promotion impact analysis, marketing medium
success. In addition, all reports were to be repeatable and tested with procedures documented in writing for training pur-
poses and future use. All reports were written using SQL Management Studio, Access, Exceland some BI report build-
ing and query support as well as building and maintaining data warehouse tables for various department reporting.
Special Projects/Achievements
➢ Billing System Migration from CSG to ICOMS: Year-long project involving all reports being migrated to a new
billing platform; including report rewrites, compatibility testing, building of new reports due to enhanced data
with confirmation on updated formatting/data with 3rd
party vendors. In addition to report maintenance, was re-
sponsible for Quality Assurance of subscriber accounts to ensure migration was successfulwith no outages or
overages to the subscribers. Project was completed on time and within budget.
➢ Phone Migration from Sprint switches to WOW! Switches: Enterprise project including 5 departments collaborat-
ing to migrate 100K customers to new phone switches. Project timeline included monthly overnight moves for
approximately 6 months. Primarily responsible for determining customer list for migration (including scrubs us-
ing Excel Macros, CSG Macros and queries) to remove undesirables and researching any unsuccessful migra-
tions.
➢ Project Manager for Customer Service Survey overhaul: Coordinated with the web design group, field managers,
technicians and upper management, to build a new customer survey. Required results included enhanced survey
capabilities, result reporting, updated scoring system. Upon project completion, primary contact for field techni-
cian training, browser support, score review, user creation, password maintenance in addition to handling user
issues, issue triage and report questions. Project was 6 months in duration and completed on time and under
budget.
➢ New build area migrations into billing system – Over 7 years supported the acquisition and turn up of over 15
new markets. This involved system and report preparation (service codes, LOB, customer types etc) to ensure
new customers would be reflected in all reporting. In addition, gathered requirements for special market requests

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and reporting requirements to ensure on time delivery with go live date.
➢ Extracting and analyzing data for requests out of Business Objects (Knology billing system customers). Writing
up criteria and putting results into reports formatted per the users requests.
EchoStar Satellite LLC: Englewood, CO (303) 723-3671, (02/99-11/06): Business Analyst
Primary Business analyst for report requests, systems integration and new application implementation. Proficient in re-
quirements documentation, testing and analysis, file management, database and hardware troubleshooting. Primary devel-
opment areas include Access with additional proficiency, Excel, Power Point, Project, Visio, Visual Basic, Word and
basic SQL.
Major accomplishments include:
➢ Monitored in-house adjustment engine enhancement and maintenance. Requested improvements resulted in in-
creased customer statement accuracy and reduced manual audits.
➢ New Customer Promotion set up for systems and reporting, generating smooth transitions and immediate promo-
tion launch performance metrics and tracking.
➢ Provided consistent and timely monthly reporting to Accounting and Executives on satellite receiver retrieval sta-
tus, Executive New Customer Acquisition Summary, cancellation fee retrieval status, promotional debt reclassifi-
cation, former customer profile reports, programming package reporting, credit scoring reporting and supervision
of installer/installation score cards, safety reports and installer performance metrics.
➢ Efficiently handled severaladhoc data pulls with report and analysis formatting from CSG/Vantage, Oracle and
SQL Server tables using ODBC links and BRIO Enterprise including:
o Work order reporting for technicians an retailers
o Customer turn up analysis including promotion success rate
o Winback reporting
o Western Union Reporting and Reconciliation
o Credit card reconciliation with respect to calendar and fiscal month
o Chargeback reporting
Skills:
Intermediate to Advanced SQL skills (data types, subqueries, unions/joins, having/not having clauses, case statements,
aggregate functions, boolean, aliases, rollup, scalar functions etc). Intermediate database table design, requirements docu-
mentation, advanced understanding of Microsoft Office Suite 2010, 2007 (including Word, Excel, Power Point, Access,
and Visio), 10-key by touch, typing at 75 WPM, knowledge of Microsoft Windows (all platforms), SQL, HTML.
Industry specific: Billing System knowledge of ACSR, CSG (Vantage), Business Objects, ICOMS (billing system) and
USHA (Billing system) as well as various search engines.
Training:
➢ Microsoft office training (beginning through advanced).
➢ CSG Vantage training, Omaha NB (intermediate and advanced levels)
➢ SQL training through online tutorials and interactive training (beginner, intermediate and some advanced).
Education:
Westminster Senior High School- Graduated in 1992
Professional References:
Greg Cupples (719)388-1019
Manager, Database Reporting and Analysis at WOW! Internet, Cable & Phone

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Lori Lemmen
Project Manager at Charter Cable (Former supervisor at WOW! Internet, Cable and Phone)
Kelly Bergstrom (303) 564-3838
Technical Product Manager at McKesson Care Management (former supervisor at EchoStar Satellite LLC)