This document provides an overview of LTP 2014 results including total craft beers sold and sales percentages. It discusses housekeeping topics like cell phone policy, table seating, and upcoming training seminars. Good and poor server qualities are contrasted such as being attentive versus distracted. Server of the month awards are given out for categories like "Miss Goofball" and "Miss Foodrunner".

1. WELCOME!WELCOME!
!!!!

2. LTP 2014 Results
• 400,001 CRAFT BEERS
• CORAL WAY 40,000
• YTD = 7,541 thru 3/13/14
• CLEANLINESS 90%
• CORAL WAY: TBD
• Sales Increase 3%
• CORAL WAY: -5.98%

3. HOUSEKEEPING
•Cell phone privilege
•“Sit where ever you like?”
•Upcoming Image seminars
•Schedule availability
•Do we wear hats?
•Credit Card double charge
•Do we sit at tables??
•All staff drinks need lids
•Teamwork – bdays, running food, re-
stocking, hostessing, sweeping
•No “coasting” thru your shifts!
•Bathrooms

4. What’s Considered a…..
• Attentive
• Suggestions
• Eye contact
• Returning often
• Organized
• Anticipate needs
• Attitude Free!
• Attention is elsewhere
• Un-interested
• Order taker
• Judgemental
• Un-organized
• Lack of knowledge
• Plenty of attitude
Good Server Poor Server

5. YOUR TIP
20%18%15%12%10%“WTF!!
”

6. GOLDEN PANTYHOSE
AWARD
SHERYLSHERYL
MISS GOOFBALL

7. GOLDEN PANTYHOSE
AWARD
ANGELEAHANGELEAH
MISS NEVER IN A BAD MOOD

8. GOLDEN PANTYHOSE
AWARD
YADIRAYADIRA
MISS MERCH MANIAC

9. GOLDEN PANTYHOSE
AWARD
#1 JEFF, #2 IRIS#1 JEFF, #2 IRIS
MISS FOODRUNNER

10. GOLDEN PANTYHOSE
AWARD
KAYLAKAYLA
MISS MAC

11. GOLDEN PANTYHOSE
AWARD
BROOKE, NICOLE &BROOKE, NICOLE &
JENNIFERJENNIFER
MISS I’LL EAT ANYTHING