While entertaining in restaurant the invitation to a host should be extended one week in advance.
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While entertaining in restaurant the invitation to a host should be extended one week in advance.
For more such innovative content on management studies, join WeSchool PGDM-DLP Program: http://bit.ly/DistanceLearningSldShr
Join us on Facebook: http://www.facebook.com/welearnindia
Follow us on Twitter: https://twitter.com/WeLearnIndia
Read our latest blog at: http://welearnindia.wordpress.com
Subscribe to our Slideshare Channel: http://www.slideshare.net/welingkarDLP
For those of us whom are fortunate enough to have a better half or a significant other we understand that the art of communicating can at times be strangled when the spoken word is misinterpreted or misconstrued. It is what they here that counts.
This presentation aims to increase our understanding of why we eat more in social situations. A number of helpful strategies are recommended to increase our skills in controlling our social eating habits. Presented by Great Ideas in Nutrition.
The Care for the Caregiver presentation is an overview for caregivers helping loved ones with dementia and Alzheimer's. Speaker, Natalie McFarland is a Registered Nurse and leads a memory support program designed to enhance the lives of residents and promote brain health.
Talk to the People: Customer Interviews for Content StrategistsKerry-Anne Gilowey
I gave this talk at Confab London in March 2013, and again at the New York City Content Strategy Meetup in April 2013.
We can pore over detailed web analytics, review demographic charts, and devise colourful personas to guide our work, but until we’ve actually spoken to our customers—preferably face-to-face—we won’t truly understand their needs.
Interviewing customers requires a balance of empathy and objectivity. We need to learn how to ask the right questions, interpret the answers, and consequently create more effective content.
For those of us whom are fortunate enough to have a better half or a significant other we understand that the art of communicating can at times be strangled when the spoken word is misinterpreted or misconstrued. It is what they here that counts.
This presentation aims to increase our understanding of why we eat more in social situations. A number of helpful strategies are recommended to increase our skills in controlling our social eating habits. Presented by Great Ideas in Nutrition.
The Care for the Caregiver presentation is an overview for caregivers helping loved ones with dementia and Alzheimer's. Speaker, Natalie McFarland is a Registered Nurse and leads a memory support program designed to enhance the lives of residents and promote brain health.
Talk to the People: Customer Interviews for Content StrategistsKerry-Anne Gilowey
I gave this talk at Confab London in March 2013, and again at the New York City Content Strategy Meetup in April 2013.
We can pore over detailed web analytics, review demographic charts, and devise colourful personas to guide our work, but until we’ve actually spoken to our customers—preferably face-to-face—we won’t truly understand their needs.
Interviewing customers requires a balance of empathy and objectivity. We need to learn how to ask the right questions, interpret the answers, and consequently create more effective content.
Hamdard Laboratories (India), is a Unani pharmaceutical company in India (following the independence of India from Britain, "Hamdard" Unani branches were established in Bangladesh (erstwhile East Pakistan) and Pakistan). It was established in 1906 by Hakeem Hafiz Abdul Majeed in Delhi, and became
a waqf (non-profitable trust) in 1948. It is associated with Hamdard Foundation, a charitable educational trust.
Hamdard' is a compound word derived from Persian, which combines the words 'hum' (used in the sense of 'companion') and 'dard' (meaning 'pain'). 'Hamdard' thus means 'a companion in pain' and 'sympathizer in suffering'.
The goals of Hamdard were lofty; easing the suffering of the sick with healing herbs. With a simple tenet that no one has ever become poor by giving, Hakeem Abdul Majeed let the whole world find compassion in him.
They had always maintained that working in old, traditional ways would not be entirely fruitful. A broader outlook was essential for a continued and meaningful existence. their effective team at Hamdard helped the system gain its pride of place and thus they made an entry into an expansive world of discovery and research.
Hamdard Laboratories was founded in 1906 in Delhi by Hakeem Hafiz Abdul Majeed and Ansarullah Tabani, a Unani practitioner. The name Hamdard means "companion in suffering" in Urdu language.(itself borrowed from Persian) Hakim Hafiz Abdul Majeed was born in Pilibhit City UP, India in 1883 to Sheikh Rahim Bakhsh. He is said to have learnt the complete Quran Sharif by heart. He also studied the origin of Urdu and Persian languages. Subsequently, he acquired the highest degree in the unani system of medicine.
Hakim Hafiz Abdul Majeed got in touch with Hakim Zamal Khan, who had a keen interest in herbs and was famous for identifying medicinal plants. Having consulted with his wife, Abdul Majeed set up a herbal shop at Hauz Qazi in Delhi in 1906 and started to produce herbal medicine there. In 1920 the small herbal shop turned into a full-fledged production house.
Hamdard Foundation was created in 1964 to disburse the profits of the company to promote the interests of the society. All the profits of the company go to the foundation.
After Abdul Majeed's death, his son Hakeem Abdul Hameed took over the administration of Hamdard Laboratories at the age of fourteen.
Even with humble beginnings, the goals of Hamdard were lofty; easing the suffering of the sick with healing herbs. With a simple tenet that no one has ever become poor by giving, Hakeem Abdul Majeed let the whole world find compassion in him. Unfortunately, he passed away quite early but his wife, Rabia Begum, with the support of her son, Hakeem Abdul Hameed, not only kept the institution in existence but also expanded it. As he grew up, Hakeem Abdul Hameed took on all responsibilities. After helping with his younger brother's upbringing and education, he included him in running the institution. Both brothers Hakeem Abdul Hameed and Hakim Mohammed
Vietnam Mushroom Market Growth, Demand and Challenges of the Key Industry Pla...IMARC Group
The Vietnam mushroom market size is projected to exhibit a growth rate (CAGR) of 6.52% during 2024-2032.
More Info:- https://www.imarcgroup.com/vietnam-mushroom-market
Hotel management involves overseeing all aspects of a hotel's operations to ensure smooth functioning and exceptional guest experiences. This multifaceted role includes tasks such as managing staff, handling reservations, maintaining facilities, overseeing finances, and implementing marketing strategies to attract guests. Effective hotel management requires strong leadership, communication, organizational, and problem-solving skills to navigate the complexities of the hospitality industry and ensure guest satisfaction while maximizing profitability.
2. What Do Giraffes Eat
👋 🤔 😋 🤙
Welcome to Clover! Determine if new Guide to delicious Engage with story
• Friendly greeting
• Make eye contact
• Smile
• Help people know
that they belong
• “Have you eaten
with us before?”
• If you know their
name, use it!
• Listen
• Help answer
questions
• Actively make
suggestions
• Share a taste
(sample)
• Tell a story
• Ask for feedback
3. 1.Let customers know we’re psyched
they stopped in!
2.Acknowledge folks immediately, even
if you’re in the middle of something.
3.Beckon folks forward to initiate
interaction: “Hi! I can help you out
down here!”
4.You are now their Clover Guide!
#1: WELCOME
“Welcome to
Clover!”
👋
4. 1.Ask right away, immediately after the
greeting. It’s the most effective
icebreaker, and tells us what to say
next.
2.Even if someone says they’re “just
looking,” ask. We can still tell them
about our food for future reference!
#2: DETERMINE
“Have you been
to Clover?”
🤔
5. 1.Introduce yourself as their guide to the
menu
2.“Welcome! I’m here to describe the
food, help you find something you’re
going to love”
3.Listen to what they want and provide
recommendations something popular
for their first time.
4.Use Clovervision active screens
#3: GUIDE
“I think you’ll
love this…”
😋
FIRST TIMERS
6. 1.Encourage them to try new things
2.TRY THIS: “Hey, welcome back!
Have you tried the Japanese Sweet
Potato yet?”
3.NEVER THIS: “What can I get for
you?” (that’s something an order-
taker says, not a Clover Guide)
4.If you recognize them use their
name!
#3: GUIDE
“Have you tried
the…”
😋
REGULARS
7. 1.For first timers explain what we do as
a company and where to pick up food
2.For return customers form a
connection! E.g.,
1.“Where are you coming from
today?”
2.“Would you like to try our
blueberry lemonade?”
3.“Have you heard about our…”
#4: ENGAGE
“Would you like
a taste of…”
🤙
9. 82%
higher chance to repeat purchase if a customer
has a great Clover Guide experience
1.3 minutes
average/customer if you’re Clover Guiding
(sometimes higher, sometimes lower)
$3,200
annual spend at Clover for our best, most
frequent customers
When it’s
busy…
• Clover Guide the same way you
would if it was slow
• The solution to a line is always more
Clover Guides, never faster Clover
guiding.
• Any Clover Guide can ask for a “CG
assist” at any time, and someone will
come from Expedite or from the
kitchen to help you help guests.
CONFIDENTIAL
2x
# of times customers named their kid after a
Clover Guide
10. Dos
Don’ts
• If someone comes in, asks if we have meat,
finds out we don’t, and goes to leave, you
have the authority to buy them a chickpea
and fries today!
• Taste everything!
• Be honest!
• Take care of people. You’re a Clover Guide.
• Don’t assume. Ask and listen
• Don’t guess. If you don’t know, admit it and
tell them you’ll find out
• Don’t be silent if something is off! Your voice
is super important. Let us know if you taste
or notice something that could be better
11. Only General Managers, Assistant
Managers, and those with Allergen
Training may take allergy orders
If you suspect a customer has an
allergy, ask.
If a customer has an allergy, STOP
taking their order, find a GM, AM, or
Allergen Trained staff and connect
them with the customer.
Allergies?
12. What Do Giraffes Eat
👋 🤔 😋 🤙
Welcome to Clover! Determine if new Guide to delicious Engage with story
• Friendly greeting
• Make eye contact
• Smile
• Help people know
that they belong
• “Have you eaten
with us before?”
• If you know their
name, use it!
• Listen
• Help answer
questions
• Actively make
suggestions
• Share a taste
(sample)
• Tell a story
• Ask for feedback
REVIEW