Alejandro Avila Perez is an experienced electromechanical engineer with nearly 10 years of experience dealing with native English-speaking customers and providing technical support to customers. He currently works as the service and parts manager at DNJ Power Tools, where he handles technical support calls and repairs power tool equipment. Previously, he worked as an IT technical support engineer and was self-employed repairing personal computers. He has strong communication, troubleshooting, and technical skills.

1. Alejandro Avila Perez
25 Faughart Road, Crumlin
Dublin 12
alejandro-avila@hotmail.com
0862175304
PERSONAL SUMMARY
I regard myself as an extremely dedicated specialist. I have a great ability to solve problems, with
excellentcommunicationsskillsafter nearly10yearsdealingwithnative Englishspeakingcustomers.
I have a rich experience and knowledge of consumer electronic products and also have a good
knowledge of Windowssystemsinadditiontoaverygoodtechnical and troubleshooting skills. I am
also used to work under pressure so deadlines targets are meet
Additionally, I have a very good knowledge of networking between different electronic wire or
wireless devices and a good knowledge of personal computers and game consoles systems.
WORKING EXPERIENCE
March 2006 – Currently Electromechanical Engineer at DNJ POWER TOOLS
I am currently working as service and parts manager in DNJ
PowerToolswhichisa sole importeragentinIrelandof C. &
E.FEIN GmbH, a world leading company manufacturing
power tools. As soon as I started, I took over all technical
problems of our brand of power tools, which we sell in the
premises.
My duties include:
● Technical support to customers in the premises or
over the phone.
● Advising customers the best tools in our range to suit
their needs for each application.
● keeping paperwork up to date.
● Repairing and Servicing power tool equipment quickly
and reliably.
Feb. 2004 – Nov. 2005 Self-employed
● Repairing personal computers and installing
operating systems (Windows, Linux).
Oct. 2001 – Sep. 2003 Technical Support at Empresa de
Telecomunicaciones de Cuba S.A (ETECSA).
As an IT Technical Support Engineer I was in the first line of
contact for technical queries and support requests from
customers.
My duties included:

2. ● Handling incoming technical queries: Investigate and
resolve technical support issues.
● Running diagnostic tests.
● Escalating issues to 2nd Line Support and liaise with
providers on faults.
● Solving issues effectively to reduce call backs regarding
technical issues.
EDUCATION
1998 – 2001: Instituto Politécnico de Telecomunicaciones Osvaldo
Herrera González. Diploma in Electrónica.
SKILLS
 Microsoft office; Linux.
 Advanced computer skills.
 Troubleshooting and problem solving.
 Verbal communication.
 Excellent interpersonal skills.
LANGUAGES
 Spanish: Native.
 English: Fluent (written and oral).
INTERESTS
 Sports: Swimming, Snorkelling, Volleyball, Baseball.
 Reading: All types of Literature.
 Latin music.
 Dance.
****References available on request****