SlideShare a Scribd company logo
1
Troy Kaser
MD e-commerce
Alaska Airlines
Delighting the Customer
Alaska Airlines by the Numbers
$5.6 Billion
32 Million
152 Boeing
52 Q400
15 regional jets
1,000
112
$1.3 Billion
$1.5 Billion
7 Million
63 Airbus
200
24
$200 Million
$7.1 Billion
39 Million
282
1,200
114*
$1.5 Billion
+ =
Annual
Revenues
Annual
Passengers
Aircraft
Daily
Departures
Destinations
Pre-Tax
Profit
*AS and VX have 112 current destinations that overlap.
The Premier Airline for
People on the West Coast
Be Proactive
Begin with the end in mind
Put first things first
Digital Bag Tag
Think win-win
Seek first to understand
Synergize
Digital Bag Tag
1+1=
Sharpen the saw  

Digital Bag Tag
Alaska Airlines DevOps Journey

More Related Content

Viewers also liked

Devops journey conference may 2016
Devops journey conference may 2016Devops journey conference may 2016
Devops journey conference may 2016
Clive Hannon
 
A DevOps Journey - CDK Global
A DevOps Journey - CDK GlobalA DevOps Journey - CDK Global
A DevOps Journey - CDK Global
Brian Garofola
 
Social media in the airline industry
Social media in the airline industrySocial media in the airline industry
Social media in the airline industry
Merlien Institute
 
Alaska Airlines Brand Strategy
Alaska Airlines Brand Strategy  Alaska Airlines Brand Strategy
Alaska Airlines Brand Strategy
Pei Chieh Kao
 
Alaska Airlines presentation TravelCon 2 Las Vegas 2015
Alaska Airlines presentation TravelCon 2 Las Vegas 2015Alaska Airlines presentation TravelCon 2 Las Vegas 2015
Alaska Airlines presentation TravelCon 2 Las Vegas 2015
Travel Codex
 
American airlines 2015 FTU presentation
American airlines 2015 FTU presentationAmerican airlines 2015 FTU presentation
American airlines 2015 FTU presentation
Edward Pizzarello
 
The Journey to Devops: From Waterfall to Continuous Integration
The Journey to Devops: From Waterfall to Continuous IntegrationThe Journey to Devops: From Waterfall to Continuous Integration
The Journey to Devops: From Waterfall to Continuous Integration
Sauce Labs
 
Egypt Air Strategic Marketing Plan
Egypt Air Strategic Marketing PlanEgypt Air Strategic Marketing Plan
Egypt Air Strategic Marketing PlanWesam Abd El Hameed
 
The DevOps journey in an Enterprise - Scania @ Swisscom software day 2016
The DevOps journey in an Enterprise - Scania @ Swisscom software day 2016The DevOps journey in an Enterprise - Scania @ Swisscom software day 2016
The DevOps journey in an Enterprise - Scania @ Swisscom software day 2016
Anders Lundsgård
 
Southwest airlines
Southwest airlinesSouthwest airlines
Southwest airlines
Bushal
 
Customer relationship management 2( southwest airlines)
Customer relationship management 2( southwest airlines)Customer relationship management 2( southwest airlines)
Customer relationship management 2( southwest airlines)
Ritu Raj
 
Devops Journey - internet tech startup
Devops Journey - internet tech startupDevops Journey - internet tech startup
Devops Journey - internet tech startup
Viresh Doshi
 
Alaska Airlines CORE Training
Alaska Airlines CORE TrainingAlaska Airlines CORE Training
Alaska Airlines CORE Training
Cutetempeboy
 
Customer relationship management presentation on SPICEJET
Customer relationship management presentation on SPICEJETCustomer relationship management presentation on SPICEJET
Customer relationship management presentation on SPICEJET
sumit patel
 

Viewers also liked (14)

Devops journey conference may 2016
Devops journey conference may 2016Devops journey conference may 2016
Devops journey conference may 2016
 
A DevOps Journey - CDK Global
A DevOps Journey - CDK GlobalA DevOps Journey - CDK Global
A DevOps Journey - CDK Global
 
Social media in the airline industry
Social media in the airline industrySocial media in the airline industry
Social media in the airline industry
 
Alaska Airlines Brand Strategy
Alaska Airlines Brand Strategy  Alaska Airlines Brand Strategy
Alaska Airlines Brand Strategy
 
Alaska Airlines presentation TravelCon 2 Las Vegas 2015
Alaska Airlines presentation TravelCon 2 Las Vegas 2015Alaska Airlines presentation TravelCon 2 Las Vegas 2015
Alaska Airlines presentation TravelCon 2 Las Vegas 2015
 
American airlines 2015 FTU presentation
American airlines 2015 FTU presentationAmerican airlines 2015 FTU presentation
American airlines 2015 FTU presentation
 
The Journey to Devops: From Waterfall to Continuous Integration
The Journey to Devops: From Waterfall to Continuous IntegrationThe Journey to Devops: From Waterfall to Continuous Integration
The Journey to Devops: From Waterfall to Continuous Integration
 
Egypt Air Strategic Marketing Plan
Egypt Air Strategic Marketing PlanEgypt Air Strategic Marketing Plan
Egypt Air Strategic Marketing Plan
 
The DevOps journey in an Enterprise - Scania @ Swisscom software day 2016
The DevOps journey in an Enterprise - Scania @ Swisscom software day 2016The DevOps journey in an Enterprise - Scania @ Swisscom software day 2016
The DevOps journey in an Enterprise - Scania @ Swisscom software day 2016
 
Southwest airlines
Southwest airlinesSouthwest airlines
Southwest airlines
 
Customer relationship management 2( southwest airlines)
Customer relationship management 2( southwest airlines)Customer relationship management 2( southwest airlines)
Customer relationship management 2( southwest airlines)
 
Devops Journey - internet tech startup
Devops Journey - internet tech startupDevops Journey - internet tech startup
Devops Journey - internet tech startup
 
Alaska Airlines CORE Training
Alaska Airlines CORE TrainingAlaska Airlines CORE Training
Alaska Airlines CORE Training
 
Customer relationship management presentation on SPICEJET
Customer relationship management presentation on SPICEJETCustomer relationship management presentation on SPICEJET
Customer relationship management presentation on SPICEJET
 

More from Chef

Habitat Managed Chef
Habitat Managed ChefHabitat Managed Chef
Habitat Managed Chef
Chef
 
Automation, Audits, and Apps Tour
Automation, Audits, and Apps TourAutomation, Audits, and Apps Tour
Automation, Audits, and Apps Tour
Chef
 
Automation, Audits, and Apps Tour
Automation, Audits, and Apps TourAutomation, Audits, and Apps Tour
Automation, Audits, and Apps Tour
Chef
 
Compliance Automation Workshop
Compliance Automation WorkshopCompliance Automation Workshop
Compliance Automation Workshop
Chef
 
London Community Summit 2016 - Adopting Chef Compliance
London Community Summit 2016 - Adopting Chef ComplianceLondon Community Summit 2016 - Adopting Chef Compliance
London Community Summit 2016 - Adopting Chef Compliance
Chef
 
Learning from Configuration Management
Learning from Configuration Management Learning from Configuration Management
Learning from Configuration Management
Chef
 
London Community Summit 2016 - Fresh New Chef Stuff
London Community Summit 2016 - Fresh New Chef StuffLondon Community Summit 2016 - Fresh New Chef Stuff
London Community Summit 2016 - Fresh New Chef Stuff
Chef
 
London Community Summit - Chef at SkyBet
London Community Summit - Chef at SkyBetLondon Community Summit - Chef at SkyBet
London Community Summit - Chef at SkyBet
Chef
 
London Community Summit - From Contribution to Authorship
London Community Summit - From Contribution to AuthorshipLondon Community Summit - From Contribution to Authorship
London Community Summit - From Contribution to Authorship
Chef
 
London Community Summit 2016 - Chef Automate
London Community Summit 2016 - Chef AutomateLondon Community Summit 2016 - Chef Automate
London Community Summit 2016 - Chef Automate
Chef
 
London Community Summit 2016 - Community Update
London Community Summit 2016 - Community UpdateLondon Community Summit 2016 - Community Update
London Community Summit 2016 - Community Update
Chef
 
London Community Summit 2016 - Habitat
London Community Summit 2016 -  HabitatLondon Community Summit 2016 -  Habitat
London Community Summit 2016 - Habitat
Chef
 
Compliance Automation with Inspec Part 4
Compliance Automation with Inspec Part 4Compliance Automation with Inspec Part 4
Compliance Automation with Inspec Part 4
Chef
 
Compliance Automation with Inspec Part 3
Compliance Automation with Inspec Part 3Compliance Automation with Inspec Part 3
Compliance Automation with Inspec Part 3
Chef
 
Compliance Automation with Inspec Part 2
Compliance Automation with Inspec Part 2Compliance Automation with Inspec Part 2
Compliance Automation with Inspec Part 2
Chef
 
Compliance Automation with Inspec Part 1
Compliance Automation with Inspec Part 1Compliance Automation with Inspec Part 1
Compliance Automation with Inspec Part 1
Chef
 
Application Automation with Habitat
Application Automation with HabitatApplication Automation with Habitat
Application Automation with Habitat
Chef
 
Achieving DevOps Success with Chef Automate
Achieving DevOps Success with Chef AutomateAchieving DevOps Success with Chef Automate
Achieving DevOps Success with Chef Automate
Chef
 
Nike pop up habitat
Nike pop up   habitatNike pop up   habitat
Nike pop up habitat
Chef
 
Nike popup compliance workshop
Nike popup compliance workshopNike popup compliance workshop
Nike popup compliance workshop
Chef
 

More from Chef (20)

Habitat Managed Chef
Habitat Managed ChefHabitat Managed Chef
Habitat Managed Chef
 
Automation, Audits, and Apps Tour
Automation, Audits, and Apps TourAutomation, Audits, and Apps Tour
Automation, Audits, and Apps Tour
 
Automation, Audits, and Apps Tour
Automation, Audits, and Apps TourAutomation, Audits, and Apps Tour
Automation, Audits, and Apps Tour
 
Compliance Automation Workshop
Compliance Automation WorkshopCompliance Automation Workshop
Compliance Automation Workshop
 
London Community Summit 2016 - Adopting Chef Compliance
London Community Summit 2016 - Adopting Chef ComplianceLondon Community Summit 2016 - Adopting Chef Compliance
London Community Summit 2016 - Adopting Chef Compliance
 
Learning from Configuration Management
Learning from Configuration Management Learning from Configuration Management
Learning from Configuration Management
 
London Community Summit 2016 - Fresh New Chef Stuff
London Community Summit 2016 - Fresh New Chef StuffLondon Community Summit 2016 - Fresh New Chef Stuff
London Community Summit 2016 - Fresh New Chef Stuff
 
London Community Summit - Chef at SkyBet
London Community Summit - Chef at SkyBetLondon Community Summit - Chef at SkyBet
London Community Summit - Chef at SkyBet
 
London Community Summit - From Contribution to Authorship
London Community Summit - From Contribution to AuthorshipLondon Community Summit - From Contribution to Authorship
London Community Summit - From Contribution to Authorship
 
London Community Summit 2016 - Chef Automate
London Community Summit 2016 - Chef AutomateLondon Community Summit 2016 - Chef Automate
London Community Summit 2016 - Chef Automate
 
London Community Summit 2016 - Community Update
London Community Summit 2016 - Community UpdateLondon Community Summit 2016 - Community Update
London Community Summit 2016 - Community Update
 
London Community Summit 2016 - Habitat
London Community Summit 2016 -  HabitatLondon Community Summit 2016 -  Habitat
London Community Summit 2016 - Habitat
 
Compliance Automation with Inspec Part 4
Compliance Automation with Inspec Part 4Compliance Automation with Inspec Part 4
Compliance Automation with Inspec Part 4
 
Compliance Automation with Inspec Part 3
Compliance Automation with Inspec Part 3Compliance Automation with Inspec Part 3
Compliance Automation with Inspec Part 3
 
Compliance Automation with Inspec Part 2
Compliance Automation with Inspec Part 2Compliance Automation with Inspec Part 2
Compliance Automation with Inspec Part 2
 
Compliance Automation with Inspec Part 1
Compliance Automation with Inspec Part 1Compliance Automation with Inspec Part 1
Compliance Automation with Inspec Part 1
 
Application Automation with Habitat
Application Automation with HabitatApplication Automation with Habitat
Application Automation with Habitat
 
Achieving DevOps Success with Chef Automate
Achieving DevOps Success with Chef AutomateAchieving DevOps Success with Chef Automate
Achieving DevOps Success with Chef Automate
 
Nike pop up habitat
Nike pop up   habitatNike pop up   habitat
Nike pop up habitat
 
Nike popup compliance workshop
Nike popup compliance workshopNike popup compliance workshop
Nike popup compliance workshop
 

Recently uploaded

GraphSummit Singapore | Neo4j Product Vision & Roadmap - Q2 2024
GraphSummit Singapore | Neo4j Product Vision & Roadmap - Q2 2024GraphSummit Singapore | Neo4j Product Vision & Roadmap - Q2 2024
GraphSummit Singapore | Neo4j Product Vision & Roadmap - Q2 2024
Neo4j
 
UiPath Test Automation using UiPath Test Suite series, part 6
UiPath Test Automation using UiPath Test Suite series, part 6UiPath Test Automation using UiPath Test Suite series, part 6
UiPath Test Automation using UiPath Test Suite series, part 6
DianaGray10
 
20240605 QFM017 Machine Intelligence Reading List May 2024
20240605 QFM017 Machine Intelligence Reading List May 202420240605 QFM017 Machine Intelligence Reading List May 2024
20240605 QFM017 Machine Intelligence Reading List May 2024
Matthew Sinclair
 
Communications Mining Series - Zero to Hero - Session 1
Communications Mining Series - Zero to Hero - Session 1Communications Mining Series - Zero to Hero - Session 1
Communications Mining Series - Zero to Hero - Session 1
DianaGray10
 
Uni Systems Copilot event_05062024_C.Vlachos.pdf
Uni Systems Copilot event_05062024_C.Vlachos.pdfUni Systems Copilot event_05062024_C.Vlachos.pdf
Uni Systems Copilot event_05062024_C.Vlachos.pdf
Uni Systems S.M.S.A.
 
Goodbye Windows 11: Make Way for Nitrux Linux 3.5.0!
Goodbye Windows 11: Make Way for Nitrux Linux 3.5.0!Goodbye Windows 11: Make Way for Nitrux Linux 3.5.0!
Goodbye Windows 11: Make Way for Nitrux Linux 3.5.0!
SOFTTECHHUB
 
Microsoft - Power Platform_G.Aspiotis.pdf
Microsoft - Power Platform_G.Aspiotis.pdfMicrosoft - Power Platform_G.Aspiotis.pdf
Microsoft - Power Platform_G.Aspiotis.pdf
Uni Systems S.M.S.A.
 
Removing Uninteresting Bytes in Software Fuzzing
Removing Uninteresting Bytes in Software FuzzingRemoving Uninteresting Bytes in Software Fuzzing
Removing Uninteresting Bytes in Software Fuzzing
Aftab Hussain
 
みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...
みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...
みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...
名前 です男
 
The Art of the Pitch: WordPress Relationships and Sales
The Art of the Pitch: WordPress Relationships and SalesThe Art of the Pitch: WordPress Relationships and Sales
The Art of the Pitch: WordPress Relationships and Sales
Laura Byrne
 
20240609 QFM020 Irresponsible AI Reading List May 2024
20240609 QFM020 Irresponsible AI Reading List May 202420240609 QFM020 Irresponsible AI Reading List May 2024
20240609 QFM020 Irresponsible AI Reading List May 2024
Matthew Sinclair
 
DevOps and Testing slides at DASA Connect
DevOps and Testing slides at DASA ConnectDevOps and Testing slides at DASA Connect
DevOps and Testing slides at DASA Connect
Kari Kakkonen
 
Climate Impact of Software Testing at Nordic Testing Days
Climate Impact of Software Testing at Nordic Testing DaysClimate Impact of Software Testing at Nordic Testing Days
Climate Impact of Software Testing at Nordic Testing Days
Kari Kakkonen
 
Epistemic Interaction - tuning interfaces to provide information for AI support
Epistemic Interaction - tuning interfaces to provide information for AI supportEpistemic Interaction - tuning interfaces to provide information for AI support
Epistemic Interaction - tuning interfaces to provide information for AI support
Alan Dix
 
Generative AI Deep Dive: Advancing from Proof of Concept to Production
Generative AI Deep Dive: Advancing from Proof of Concept to ProductionGenerative AI Deep Dive: Advancing from Proof of Concept to Production
Generative AI Deep Dive: Advancing from Proof of Concept to Production
Aggregage
 
Free Complete Python - A step towards Data Science
Free Complete Python - A step towards Data ScienceFree Complete Python - A step towards Data Science
Free Complete Python - A step towards Data Science
RinaMondal9
 
Pushing the limits of ePRTC: 100ns holdover for 100 days
Pushing the limits of ePRTC: 100ns holdover for 100 daysPushing the limits of ePRTC: 100ns holdover for 100 days
Pushing the limits of ePRTC: 100ns holdover for 100 days
Adtran
 
Essentials of Automations: The Art of Triggers and Actions in FME
Essentials of Automations: The Art of Triggers and Actions in FMEEssentials of Automations: The Art of Triggers and Actions in FME
Essentials of Automations: The Art of Triggers and Actions in FME
Safe Software
 
Artificial Intelligence for XMLDevelopment
Artificial Intelligence for XMLDevelopmentArtificial Intelligence for XMLDevelopment
Artificial Intelligence for XMLDevelopment
Octavian Nadolu
 
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...
James Anderson
 

Recently uploaded (20)

GraphSummit Singapore | Neo4j Product Vision & Roadmap - Q2 2024
GraphSummit Singapore | Neo4j Product Vision & Roadmap - Q2 2024GraphSummit Singapore | Neo4j Product Vision & Roadmap - Q2 2024
GraphSummit Singapore | Neo4j Product Vision & Roadmap - Q2 2024
 
UiPath Test Automation using UiPath Test Suite series, part 6
UiPath Test Automation using UiPath Test Suite series, part 6UiPath Test Automation using UiPath Test Suite series, part 6
UiPath Test Automation using UiPath Test Suite series, part 6
 
20240605 QFM017 Machine Intelligence Reading List May 2024
20240605 QFM017 Machine Intelligence Reading List May 202420240605 QFM017 Machine Intelligence Reading List May 2024
20240605 QFM017 Machine Intelligence Reading List May 2024
 
Communications Mining Series - Zero to Hero - Session 1
Communications Mining Series - Zero to Hero - Session 1Communications Mining Series - Zero to Hero - Session 1
Communications Mining Series - Zero to Hero - Session 1
 
Uni Systems Copilot event_05062024_C.Vlachos.pdf
Uni Systems Copilot event_05062024_C.Vlachos.pdfUni Systems Copilot event_05062024_C.Vlachos.pdf
Uni Systems Copilot event_05062024_C.Vlachos.pdf
 
Goodbye Windows 11: Make Way for Nitrux Linux 3.5.0!
Goodbye Windows 11: Make Way for Nitrux Linux 3.5.0!Goodbye Windows 11: Make Way for Nitrux Linux 3.5.0!
Goodbye Windows 11: Make Way for Nitrux Linux 3.5.0!
 
Microsoft - Power Platform_G.Aspiotis.pdf
Microsoft - Power Platform_G.Aspiotis.pdfMicrosoft - Power Platform_G.Aspiotis.pdf
Microsoft - Power Platform_G.Aspiotis.pdf
 
Removing Uninteresting Bytes in Software Fuzzing
Removing Uninteresting Bytes in Software FuzzingRemoving Uninteresting Bytes in Software Fuzzing
Removing Uninteresting Bytes in Software Fuzzing
 
みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...
みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...
みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...
 
The Art of the Pitch: WordPress Relationships and Sales
The Art of the Pitch: WordPress Relationships and SalesThe Art of the Pitch: WordPress Relationships and Sales
The Art of the Pitch: WordPress Relationships and Sales
 
20240609 QFM020 Irresponsible AI Reading List May 2024
20240609 QFM020 Irresponsible AI Reading List May 202420240609 QFM020 Irresponsible AI Reading List May 2024
20240609 QFM020 Irresponsible AI Reading List May 2024
 
DevOps and Testing slides at DASA Connect
DevOps and Testing slides at DASA ConnectDevOps and Testing slides at DASA Connect
DevOps and Testing slides at DASA Connect
 
Climate Impact of Software Testing at Nordic Testing Days
Climate Impact of Software Testing at Nordic Testing DaysClimate Impact of Software Testing at Nordic Testing Days
Climate Impact of Software Testing at Nordic Testing Days
 
Epistemic Interaction - tuning interfaces to provide information for AI support
Epistemic Interaction - tuning interfaces to provide information for AI supportEpistemic Interaction - tuning interfaces to provide information for AI support
Epistemic Interaction - tuning interfaces to provide information for AI support
 
Generative AI Deep Dive: Advancing from Proof of Concept to Production
Generative AI Deep Dive: Advancing from Proof of Concept to ProductionGenerative AI Deep Dive: Advancing from Proof of Concept to Production
Generative AI Deep Dive: Advancing from Proof of Concept to Production
 
Free Complete Python - A step towards Data Science
Free Complete Python - A step towards Data ScienceFree Complete Python - A step towards Data Science
Free Complete Python - A step towards Data Science
 
Pushing the limits of ePRTC: 100ns holdover for 100 days
Pushing the limits of ePRTC: 100ns holdover for 100 daysPushing the limits of ePRTC: 100ns holdover for 100 days
Pushing the limits of ePRTC: 100ns holdover for 100 days
 
Essentials of Automations: The Art of Triggers and Actions in FME
Essentials of Automations: The Art of Triggers and Actions in FMEEssentials of Automations: The Art of Triggers and Actions in FME
Essentials of Automations: The Art of Triggers and Actions in FME
 
Artificial Intelligence for XMLDevelopment
Artificial Intelligence for XMLDevelopmentArtificial Intelligence for XMLDevelopment
Artificial Intelligence for XMLDevelopment
 
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...
 

Alaska Airlines DevOps Journey