1.
Employee Review
Employee:Alan LaRage Date: 1/12/15
Store Location: Mandalay Bay Reviewed By (Title):
Above and Beyond
Customer Service
Needs Improvement Meets
Expectations
Above and
Beyond
Expectations
Greets all Customers
in a timely Manner
YES
Has customers try on
multiple hats
YES
Creates a return
customer base
Every associate
needs improvement
in this area. A
coaching focus will
be to work and
improve on this.
Sincere and honest
with customers
YES
Comments:
● _X_ has shown great personality in engaging with customers
● __X_ is very sincere and genuine when interacting with customers
● ___ stays alert and aware when customers are on the floor
● When ___ interacts with her customers she is very intent with helping them find the
right hat for them
2. Creative and Open
Minded
Needs Improvement Meets Expectations Above and Beyond
Expectations
Creates exciting
merchandise displays
YES
Follows Chapel Hats
Merchandise Policies
YES
Stands Behind all
Store Brands
YES
Shares Ideas to better
Chapel Hats Product
Selection
YES
Shows customers a
similar style when
out of key items
YES
Comments:
● X___ takes great interest in learning about the brands
● X___ has been sharing ideas to better the store in product
● X____ has shown a lot of excitement to get involved and learn about merchandising
● X____When their isn’t an available style Alan takes the initiative to show the
customer alternatives in the store and took a look online if the customer wants a
key item
Fun and Passion Needs Improvement Meets
Expectations
Above
And Beyond
Expectations
Wears hats on each
assigned shift
YES
Store music is always
kept at an
energetic level
YES
3. Follows Chapel Hats
dress code
YES
Comments:
● ___X_ shows excitement and passion about wearing different hats during his shifts
● _X___is always suggesting new music and keeping things lively and upbeat for
customers and employees
Integrity and
Honesty
Needs Improvement Meets
Expectations
Above
And Beyond
Expectations
Cash Drawer
consistently correct
YES
Weekly inventories
met
YES
Deters potential lost
by delivering
consistent customer
service
Consistently delivers
customer service to
customers, however
has to focus
individually at
different groups
when store gets
busy & full of traffic.
Make more rounds &
touch base with each
more consistently.
YES
Arrives to assigned
shifts on time
YES
Deposits are made
daily
YES
.
4. Comments:
● _X__ always arrives to his shifts on time and is always aware when other people are
not on time, making the proper notifications
● _X__ is consistent with the drawer and that everything balances out and makes
sense for the day.
● ___ is very suggestive when it comes to customer returns to prevent loss of sales
revenue
● _X__ interacts with each customer that walks through the door and makes sure to
greet them with a smile and make them feel welcome
Do More With Less Needs
Improvement
Meets
Expectations
Above
And Beyond
Expectations
Store Payroll
Consistently meets
assigned budget
YES
Control store
supplies
YES
Keeps sales trend up
when low on
inventory
Every associate
needs improvement
in this area, & be
more aware on how
sales impact
inventory.
Comments:
● X___has showed interest at keeping everything within budget for store operations
by offering suggestions
● With____ having been exposed to other stores he has been letting people know
where they can find the hat they are looking for even if its not in the current
location that he’s at by calling other stores to make sure the product is still
available and sending customers their way
Simplicity Needs
Improvement
Meets
Expectations
Above
And Beyond
Expectations
5. Keeps hats organized
and sized
Hats are organized &
kept orderly, but
more attention to
product checks
should be
implemented more
consistently.
YES
Clear communication
with team and store
YES
Responds to
communication/emai
ls in a timely manner
YES
Comments:
● ___ takes extra time during the day to make sure hats are stacked properly to
prevent damages and making sure all back stock items are moved to the floor as
necessary.
● _X__ is good at communication and knowing what is going on at the team level
● _X__ responds to communication email in a timely manner
Entrepreneurship Needs
Improvement
Meets
Expectations
Above
And Beyond
Expectations
Communicates
product needs and
styles to help aid
sales
YES
Controls store
expenses (phone,
electric,etc)
YES
Aware of community
events that will drive
sales
YES
Comments:
● __X_ shows knowledge of popular styles to tell customers to get sales
● _X__ has shown an awareness of keeping store expenses low
● _X__is excited about finding community events to increase sales and to be involved
with different community events
6. Creates a positive
team environment
Needs
Improvement
Meets
Expectations
Above
and Beyond
Expectations
Leads by example in
sales, customer
service, and policy
review
YES
Creates a high energy
environment
YES
Develops team
through company
tools
YES
Partners with peers
to overcome
challenges, or
increases sales
YES
Comments:
● _X__ is a good example in sales by staying upbeat while interacting with
customers
● __X_ works well with peers by engaging with them and communicating to make
the store a fun environment
● _X__ uses tools of the company and creates a team environment to the best of
his ability while challenging himself to continuously develop himself
Employee Review Summary
7. Comments: Alan_has demonstrated his ability to work well with customers and his peers,
he has shown a great interest in contributing to Chapel Hats and has consistently
demonstrated a positive attitude about learning how he can contribute more to the
company, he has shown an interest in contributing in areas such as merchandising and
creating a positive work environment . Alan has shown he is team oriented and a great
communicator. He makes sure to learn as much as he can from those who have a been with
company for a while as well as taking an it upon himself to learn about products the store
offers. Because of what Alan has shown and demonstrated I feel he will be a huge
contribution to the success and growth of Chapel Hats as an assistant manager in training.
Through his learning as assistant manager he will soon be able to take on the role to fill a
store manager position.
Employee Comments:
Further Manager Comments: And going further, I would like to point out that Alan has a
lot of knowledge and lots to offer to the company as well as peers. Alan always has tons of
insight and ample feedback for any situation, and whose contributions are greatly
appreciated.
Alan is always a team player, and always inclusive to any improvements to store function.
there never is any negative feedback or input, as Alan is always on board to oblige with
team direction. His service and loyalty are greatly appreciated.
There will be new customer service coaching and direction going forward, & having Alan
along to help in this process will be a great advantage to himself , the staff, and the store.
