1. Curriculum Vitae
Ajay Kumar
Address :- Mahanand Basti,
Near- Manifit T.O.P
P.O – Manifit Bazar, Telco
Dist :- East Singhbhum
Jamshedpur – 831004
Jharkhand
E. Mail Id :- ajay.si1324@gmail.com
Mobile No :- +918877004249
Career Objective :- Seeking a position as a Executive- SAP in a organization where I can use my 5+ years
experience in handling application & support . Analyzing as well as solving issues which can hinder company.
performance and growth.
Professional Career Summary :-
 Working as a Manager – CRM (SAP) in Shakti Earth Movers LLP, Purnea, Bihar from 1st
August
2015 to till date.
 Worked as Executive - CRM (SAP) in Gaurav Earthmovers Equipments Pvt. Ltd.,Gamharia,
Jamshedpur from 16th
May 2011 to 31st
July 2015.
SAP Job Profile :-
1) Service CRM -
 Manage the interaction between service representatives and customers.
 Maintain information on service contracts, items, and serial numbers as well as customer complaints and
inquiries.
 Monitor and manage the activities of service department by using standard and custom reports that assist
managers and support staff in their daily work.
 Optimize the potential of sales and service departments and generate additional revenue by supporting
business functions such as:
• Service operations
• Service contract management
• Service planning

2. • Tracking of customer interaction activities
• Customer support
• Management of sales opportunities
2) Inventory-
 Managing item master data records
 Working with serial and batch numbers
 Managing Inventory transactions, including goods receipts, goods issues, inventory transfers, initial item
quantity settings, and inventory counts
 Managing price lists, including period and volume discounts, and special prices
 Working with the pick and pack process
 Generating inventory-related reports
3) Sales A/R Module –
 Creation of a Sales Quotation for the customer
 Creating a Sales Order
 Entering the details of a Delivery Notice
 Invoicing and billing to the customer
 Accepting the incoming payment from the customer
4) Sales Opportunities- Tracking and analyze pending opportunities according to the progress of
activities such as meetings, negotiations, and other proceedings in the sales pipeline.Comprehensive
forecasting methods enable to project potential earnings and prioritize sales activities.Using the various tabs
of the Sales Opportunity window can process a sales opportunity from creation and field configuration,
through updating and reporting, to closure.
5) Purchasing-
 Purchase Order
 Goods Receipt P.O
 A/P Down Payment Invoice
6) Human Resources-
 Enter and maintain general and personal employee information, such as age, marital status, passport and
ID number, phone numbers, and home and work addresses.

3.  Manage information regarding employee education, previous job records, results of professional reviews,
and absences.
 Analyze employee costs and salaries.
 Create various reports and employee lists to run your business more efficiently.
7) Banking-
 Manual and automatic creation of incoming and outgoing payments for various payment means
 Manual and automatic performance of internal and external reconciliations
 Postdated and cash deposits of checks and credit card vouchers
 Batch and single check printing
• Education Details :-
 Passed B.Com (Hons.) in the year 2007 from A.B.M College, Ranchi University, Jamshedpur.
• Training :- Joined as a trainee with CA Firm M/s Chawda & Assolciates from 01.04.2010 to 30.04.2011.
Profile :- Book keeping in Tally, Verification of books of accounts(Purchase book, sales book, and
receipt & payment vouchers), Reconciliations ( Bank, Debtors )& statutory aspect as P.F, E.S.I
,T.D.S ,Service TAX, Vat and Excise.
Personal Details:-
• Father’s Name : Bhola Prasad
• Date of birth : 20th
Feb 1984
• Gender : Male
• Marital status : Married
• Nationality : Indian
• Language : Hindi, English, Bhojpuri
 Passed Matriculation in the year 2000 form From Bari Adars High School Sanhaula,
Bhagalpur, Bihar.
 Passed I.Com in the year 2003 From A.B.M College, Ranchi University, Jamshedpur.

4. Declaration:- I hereby declare that above mentioned details are true to the best of my
knowledge .
Palce:- (Ajay Kumar)
Date :-