This document discusses several key considerations for outsourcing IT functions, including employee and management perceptions, social and political issues, reliability of outsourcing partners, suitability for individual business needs, and where to start the outsourcing process. It outlines areas of IT that are good candidates for outsourcing, such as non-core functions like vendor management and project monitoring. The document also covers outsourcing risks around lock-in, technology obsolescence, employee retention and training costs. Finally, it introduces some managed services and Software-as-a-Service offerings from Gestalt Gild.

2. IT OUTSOURCING?
Shailendra Yadav
shailendra@gestaltgild.com

3. Are we Ready?

4. The Challenge
• Employee and
Management Perception
Social
Political Issue
• How easy it is to move
out?
Am I Locked
in?
• Should I chose a Kenyan
Company or International
Is my Partner
Reliable?
• My requirements are
unique
Is this suitable
for me?
• Where is the START
button
Where should
we start?

5. Social Political Problem
Is my Job Secure
Is this really cost effective?
What are the new terms of
contract

6. 6
Areas which can provide
high returns in terms of
business alignment for
time & effort invested
Activities which can be
competently performed
by mature vendors with
some oversight by the
Client IT Organization
In-Source Outsource
IT Direction Setting
Vendor
Performance
Management
Business Liaison
IT Project
Management
IT Direction Setting
Partner
Performance
Management
IT Project
Management
10%
15%
25%
50%
35%
20%
35%
10%
Technology visioning,
Architecture direction
Relationship metrics, Value
monitoring and management
Business value monitoring
and management
Day-to-day monitoring of
project progress
Business Liaison
Building The Right Expectations

7. Lock In!
Lock in - Own vs Outsourced
Who has the power to negotiate?
Technology Obsolescence – 128MB or 128GB?
Employee retention – The Expert in the team
Cost of Training – Is training on technology my core business?

8. Partner Reliability
In country Vs International
Track Record
The Negotiation Power
ATTITUDE is everything

9. Is This Suitable For Me?
Business Applications
Infrastructure
Security
Availability
Cost
Flexibility
Relevance
Expertise

10. Where Should We Start?

11. Supply vs Demand

12. Gestalt Gild Offerings
Managed
Application &
Infrastructure
Services
OpEx Based Hosted
Applications
OpEx Based Backup & DR Solutions
Managed Data Centre Services
Unmanaged Data Centre Services

13. Managed Services Offerings
Data Availability as a Service
Disaster Recovery as a Service
Anti-Money Laundering (SaaS)
EDMS (SaaS)
Network Security as a Service
Human Resource Management (SaaS)
Performance Management (SaaS)

14. Proudly Associated with

15. Asante Sana