This document discusses how AIOps and observability can help lead digital transformation efforts. It notes that customer expectations are increasingly focused on digital experiences and on-demand availability. However, IT complexity is also growing rapidly due to factors like process change, increasing demand, and lack of skill sets. AIOps uses techniques like anomaly detection, root cause analysis, and knowledge recycling to help automate incident resolution and ensure high-quality customer experiences despite this complexity. This helps improve operator efficiency, allow teams to focus more on development, and deliver on the vision of guaranteeing availability, agility and performance for digital services worldwide.