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Keynote: Measuring the right things

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We’ve moved from waking someone up if a disk passed some arbitrary threshold to only paging off-hours when the business is impacted. Our lives have improved immensely because we learned how to measure the right things. In this Sensu Summit 2019 talk, Zapproved SRE Tiffany Longworth takes some of the lessons we’ve learned from monitoring and alerting and shows how we can apply them to how we measure the humans in our systems. From who we see and don’t see as leaders to which candidates we think have the potential to be excellent contributors, let’s look at how we’ve been measuring humans and see if we are evaluating the right things.

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Keynote: Measuring the right things

  1. 1. Measuring the Right Things Tiffany Longworth (she/her) Site Reliability Engineer, Zapproved
  2. 2. Hi!I am Tiffany Longworth. You can find me at @thelongshanx I love the way my brain feels when I have a paradigm shift. 2
  3. 3. Infrastructure ……..Services 3 From To @thelongshanx
  4. 4. 4 How are the ways we’re measuring things impacting ▫ Recruiting ▫ Working ▫ Promoting @thelongshanx
  5. 5. RECRUITING Who even gets a seat at the table?
  6. 6. “CULTURE” 6 @thelongshanx
  7. 7. “CULTURE” 7 @thelongshanx
  8. 8. 8 Limiting Factors ▫ College vs code school vs self taught ▫ Evaluating for “skill” ▫ “Seniors only” ▫ Ban the box Recruiting @thelongshanx
  9. 9. WORKING How do we get things done?
  10. 10. SILOS 10 @thelongshanx
  11. 11. “When a measure becomes a target, it ceases to be a good measure.” - Marilyn Strathern (Goodhart’s law) 11 @thelongshanx
  12. 12. PROMOTING Who guides us where we go next?
  13. 13. “LEADERSHIP” 13 @thelongshanx
  14. 14. “We’ve built all our performance and leadership feedback tools as though assessment errors are random, and they’re not. They’re systematic.” -HBR 14 @thelongshanx
  15. 15. 15 @thelongshanx
  16. 16. MTBF …MTTR 16 From To @thelongshanx
  17. 17. CREDITS Special thanks to all the people who made and released these awesome resources for free: ▫ Presentation template by SlidesCarnival ▫ Photographs by - CC BY-SA 2.5 Steve Hopson, www.stevehopson.com (bananas) - CC BY 2.0 philmankerdesign.com/ (cobol machine) - CC BY 2.0 Doc Searls (silos) - CC BY-SA 3.0 Unported Fortepan.(drawing board) - CC BY-SA 2.0 Roger Cornfoot (sheep) 17
  18. 18. 18 THANK YOU! Tiffany Longworth (she/her) Site Reliability Engineer, Zapproved @thelongshanx

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