Ahmed Saber

1. Ahmed Saber
Senior software operator
Location : Egypt
Education : Bachelor's degree / higher diploma, Computer Science
Experience : 5 years
Personal Information
Name : Ahmed Saber
Birth Date : 25 June 1989 (Age: 31)
Gender : Male
Nationality : Egyptian
Residence Country : Egypt
Marital Status : Married
Military Status : Completed
Contact Information
Email Address : ahmedsabershhba@gmail.com
Mobile Phone : +201207251802
Address : Cairo
Zip/Postal Code : 11765
Target Job
Target Job Title : Information Technology | System Analysis | Software Operator
Career Level : Mid-Career
Target Job Location : Any
Career Objective:
A position in IT industry which would allow me to contribute to the success of an organization
through the knowledge and experience that I have gained, improve the existing applications and
develop new software solutions and enhance my programming and analytical skills
Employment Status : Part time, Full time, Remote
Notice Period : Immediately

2. Work Experience
Work Experience
Technical support | Trainer
at Smart Pan
Location :Riyadh, Saudi Arabia
Company Industry: Group
Job Role : Technology/IT
December 2017 – October 2018
Responsibilities:
• A trainer for a group of employees to help them understand the technical support issues and software in the company
• Help employees
• Created support service tickets and used web-based ticketing systems to track and deliver support services.
• Installed, serviced and upgraded over 300 Windows computers.
• Provided PC and mobile support to resolve client issues.
• Assisted the network team in monitoring 4 network servers
• Notify departmental users on scheduled system downtimes.
• Act on computer error messages by terminating a batch operation or procedure call program.
•
•
Technical support | Trainer
at Smart Pan
Location : Riyadh, Saudi Arabia
Company Industry: Group
Job Role : Technology/IT
December 2017 – October 2018
Responsibilities:
• A trainer for a group of employees to help them understand the technical support issues and software in the
company
• .Help employees
• Created support service tickets and used web-based ticketing systems to track and deliver support services.
• Installed, serviced and upgraded over 300 Windows computers.
• Provided PC and mobile support to resolve client issues.
• Assisted the network team in monitoring 4 network servers
•
•
Technical Support outdoor
at Smart Pan
Location : Riyadh, Saudi Arabia
Company Industry: Group
Job Role : Technology/IT
December 2016 – December 2017
Responsibilities:
• Working with group for technical support for some of software (Retail, Restaurant, sweets, market)
• Monitor and maintain computer systems and networks
• Install and configure computer hardware operating systems and applications.
• Solve database problems (Microsoft SQL SERVER) FOR CUSTOMERS
• Provides technical support and participates in on-call rotation to resolve critical application issues
• Installations of windows XP/03/07/08/10/12/2016 with servers
• Troubleshooting all types of Hardware and Software.
• Managing Backup and recovery of server's data, resources, and equipment
• Installation, configuration, up gradation and troubleshooting Cisco Router & Switch
• Configuring Windows servers for networking functions.
• Designing, planning, developing, installing, configuring, maintaining and supporting a LAN
• Installation of team viewers and solve the customers problems through team viewer
• Continually updated personal knowledge of computing hardware operating systems and software
Information Technology Manager
at computer security company
Location : Riyadh, Saudi Arabia
Company Industry: Computer/Software
Job Role : Technology/IT
April 2014 - December 2016
Responsibilities:
• Managing group of technical support engineers, support team, help to perform tasks
• Working with team leader to execute projects for IT solution (software installation, network installation and cameras, firewalls security
Senior software operator
at Smart Pan
Location :Riyadh, Saudi Arabia
Company Industry: Multinational Company
Job Role : Technology/IT
October 2018 to now
Responsibilities:
▪ Maintain all documentation, manufacturer bulletins, OS patches and updates, computer utility source codes and other centralized computer
manuals.
▪ Regularly inspect computer power and air ventilation facilities to ensure top operating conditions.
▪ Activate reserve power backup in cases of power outages.
▪ Notify departmental users on scheduled system downtimes.
▪ Act on computer error messages by terminating a batch operation or procedure call program.
▪ Answer telephone calls, log calls and provide first level problem resolution for incoming calls on computer concerns.
Senior software operator
at Smart Pan
Location : Riyadh, Saudi Arabia
Company Industry: Multinational Company
Job Role : Technology/IT
October 2018 to now
Responsibilities:
▪ Maintain all documentation, manufacturer bulletins, OS patches and updates, computer utility source codes and
other centralized computer manuals.
▪ Regularly inspect computer power and air ventilation facilities to ensure top operating conditions.
▪ Activate reserve power backup in cases of power outages.
▪ Notify departmental users on scheduled system downtimes.
▪ Act on computer error messages by terminating a batch operation or procedure call program.
▪ Answer telephone calls, log calls and provide first level problem resolution for incoming calls on computer
concerns.

3. Technical Skills
• Operating Systems Windows 2007,2003,2008'2012'2016servers
• Monitoring and managing local network infrastructure
• Configurations of printers and sharing a printer in a Network
• Configurations of VPN (Virtual Private Network).
• Installation of Active Directory Service on windows 2000/2003/2008.
• Managing User Account’s and Securities on Windows 2000&2003.
• Applying Software Deployment using Group Policy.
• Delegation Authority using Group Policy.
• Installing and managing Child Domain Controller.
• Installing and managing Additional Domain Controller.
• Configuring and managing NAT(Network Address Translation)
• Configuring and managing ICS (Internet Connection Sharing).
• Managing the Remote Installation Server.
• Creating storage groups and stores
• Installation and configuration of ISA server
• ISA policies and Authentication services
courses
courses
English
Level :Intermediate
Experience: More than 10 years
Arabic
Level :Expert
Experience: More than 10 years
Languages
Personal Skills
• Positive Attitude.
• Ability to learn new technologies.
• Good Interpersonal and Team skills.
• Excellent communication skills.
• CISCO Certified:(CISCO CERTIFIED NETWORK
ASSOCIATE
• System analysis
• Diploma in CCNP (Cisco Certified Network protocol) • java 2 Platform Standard Edition (J2Se)
• Diploma in MCITP • Diploma in Computer Hardware & Networking
• Diploma in MCSE
Education
Bachelor's degree, Computer Science
at Faculty of computers and informatics
Location : ZAGAZIG - Egypt
Completion Date:October 2011
Grade :69 out of 100
Technical Support
at XCEED
Location : Cairo, Egypt
Company Industry: Information Technology
Job Role : Technology/IT
October 2011 - April 2014
Responsibilities:
• Provide support for XCEED clients that faces them on networks.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
Technical Support
at XCEED
Location : Cairo, Egypt
Company Industry: Information Technology
Job Role : Technology/IT
October 2011 - April 2014
Responsibilities:
• Provide support for XCEED clients that faces them on networks.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.