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Agile’s Dirty Secret
Tim Gifford
Lean TECHniques
@TimGifford

http://www.flickr.com/photos/93413187@N06/8492516706/
Lean TECHniques
Agile/Lean/XP Coaching
Product Strategy
Defect Free Software Delivery
Money Back Guarantee
What’s the secret?

http://www.flickr.com/photos/bestraft/
Remember when...
agile was a mindset not a process?
Manifesto for Agile Software
Development
• Individuals and interactions over processes and tools
• Working software over comprehension
documentation
• Customer collaboration over contract negotiation
• Responding to change over following a plan
Sprint

Test

Sprint

Develop

Sprint

PSI – 8 weeks
Design

Requirements

SAFe Planning

Sprint
PSI Demo
Planning: Artifacts (or WBS)

• Epics
• MMF
–Features
»User Stories
• Acceptance Criteria
• Examples/GWT
Planning: List or Map
List

Profiles

Discounts

Map

Profiles
•A
•B
•C

Discounts
•A
•B
•C
Incremental and Iterative
Incremental
Iterative
Lessons Learned
• Weinberg's - Law of Raspberry Jam
• 2nd Team Problem
• Incremental & Iterative

• Release Planning
Story: Automated Testing Tragedy

http://wlppr.com/2010/10/10/robot-attack
Testing Boundaries
~230

10
10
1000

100

10

10
100
10
1 10
10
100
10

~1
Testing External Systems

Current System

External Systems
Lessons Learned
• Test Boundaries
• Knowledge doesn’t change behavior
• Large Problems need Leadership & Courage
– Self Organizing not Self Managed
Story: Large Teams

http://www.flickr.com/photos/cncphotos/
Large Teams – How did we get here?
• Initially – 7 +/- 2
• More people => fewer questions => less
learning
• More meetings/communication
• Interpersonal issues on a team
• Diluted Responsibility
Small Feature Teams
• Roll out with constraints
– Size
– Geography
– Co-location
– Duration
– Separate meetings
– Full Stack
Small Feature Teams – Structure

Feature Team

Marketing

PO

Feature Team
Feature Team

Why and When

What and How

QA
Large Teams - Lessons Learned
• Inverse relationship with size
– Responsibility
– Engagement

• No Sprint “Defects”
• Support emerging leadership
• 100% Time
Story: Agile Confidence

http://www.flickr.com/photos/reidmix/
Done, Done, Done?
Backlog
In Process
Accepted

Production
Agile Confidence - Lessons Learned
• Delivery requires constraints
• Responding to Change over Having a Plan
– Perfection is the enemy of “good enough”
Story: Drowning in Defects
Value Stream Map
CS submits
defect

Devs
“triage”
defect

Devs fix
defect

Release to
production

10
minutes

1-2
hours

1-2
days

2
hours

1-3
days

30-120
days

2-30
days

Efficiency: 1.6% - 7.5%

2.5 days

33-153 days
Prioritization
Priority

Severity

Customer
Characterization

High

High

Angry

High

Low

Angry

Low

High

Angry

Medium

High

Angry
Variability == Angry Customers
•
•
•
•

Lies!
Angry Customers call CEOs
CEO prioritizes defects above all else
Repeat

• Defect age from 2 hours to 2 years
FIFO
Defects – Lessons Learned
• Prioritization can be waste
• Capacity needs to align with demand
• Leadership doesn’t come from authority
Thank you

Tim Gifford
@timgifford
tgifford@leantechniques.co

CelebrityAgilist.com/agileday

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Agile's Dirty Secret

Editor's Notes

  1. The tale of 2 teams from 2 citiesAGILE MANDATE - 1 team has a huge legacy release product that is earning$$UsersBig(ish) dataAgile is a mandate the prevents work from getting doneTDDMeetings1 Teams is pre-releaseAgile mindedTechnical PracticesCommon Values?Agile Manifesto
  2. The new RUP?Largest Process seems to get the most attention.Larger process must have more answers
  3. WaterfallPSI Thinking
  4. 1.) Points Focus!Customer value is at MMF and FeaturesDelivery/Scrum teams are focused on delivering user stories2.) Work BreakdownHard to deliver iteratively – User Profile Management is ONE ITEM
  5. LinearAssumes a single release for each activityMapSurfaceMultiple release per activity
  6. Large team of 20 developersAgile is a process, not a mindsetLarge Legacy productHistory of system reliability/stability problemsLittle success with TDD behaviorsLong regression cycle -> Automated Regression TestingBrittle and long runningNO LOCAL DATABASE
  7. What do I do?1.) Validate external system2.) Write a broken automated test for each defect at the smallest boundary possible3.) Overtime…clusters will form
  8. In the beginning – Teams were smallishOver time they grew and were not rebalanced
  9. Negotiation generates options
  10. Responsibility“My story is done, but the other team isn’t done with with their work. Should I split the User Story?”FEEDING – Bad PO results in failureENVIRONMENT -
  11. Lessons:ConstraintsPerfectionAgile Mindset/Continuous ImprovmentContinuous DeploymentFeature Hiding Toggle User/Groups Hierarchy?When asked a questionNever ReleasedLife after acceptance