Deliver a successful Omni Channel Strategy by focusing on
optimising people, processes and technology to service your
customers across all touch points.
Enterprise Digital Transformation – Trends & StrategySomenath Nag
Discusses teh current state of affire of Digital Transformation initiatives globally and provides a framework on how to implement Digital transformation in an Enterprise.
Mobile Business moving Enterprises towards Digital TransformationNamics
Auf der Apps World Germany 2015 hielt unser COO Bernd Schopp einen Vortrag zum Thema "Mobile Business moving Enterprises towards Digital Transformation".
Smart Homes and Marketing Technologies By Thomas BurkleMarTech Conference
From the MarTech Conference in London, UK, October 20-21, 2015. SESSION: The Uber-isation of Your Business Model — Are You Prepared?. PRESENTATION: Smart Homes and Marketing Technologies - Given by Thomas Burklé - @tomburkle - Chief Marketing Technologist - Hager Group. #MarTech DAY2
In February 2016, I did a presentation for Headstart and Internet Week Denmark on new digital business models. The premise for the presentation was the exciting cross-section that exists between rapidly evolving customer expectations on one hand and the rise of exciting technologies such as machine learning and artificial intelligence, augmented and virtual reality, etc. on the other.
Thriving in the Digital Age - Keynote from Rohan Deshpande, co-founder of AirPayThoughtworks
ThoughtWorks Connect is a forum for senior executives from diverse industries to connect, share and learn from one another. The theme for this edition was 'Thriving in the Digital Age". The Keynote presentation was given by Rohan Deshpande, co-founder of AirPay and former CTO for Ogilvy & Mather. He focused on three key aspects every organization must consider while on their digital journey:
- What does digital mean for customers
- How does going digital benefit employees
- How can the infrastructure shape up in steps to support the digital journey
Digitalization - 9 practical roadblocks on this must-have journeyMarko Luhtala
While digitalization is a hyped term, it is also a mandatory journey companies must take. In this presentation I have summarized 9 practical roadblocks CEOs face on this journey. As you can clearly see digitalization is a leadership challenge, not a technology problem. The content is based on a dozen companies I have worked with during the last 18 months. Enjoy!
Enterprise Digital Transformation – Trends & StrategySomenath Nag
Discusses teh current state of affire of Digital Transformation initiatives globally and provides a framework on how to implement Digital transformation in an Enterprise.
Mobile Business moving Enterprises towards Digital TransformationNamics
Auf der Apps World Germany 2015 hielt unser COO Bernd Schopp einen Vortrag zum Thema "Mobile Business moving Enterprises towards Digital Transformation".
Smart Homes and Marketing Technologies By Thomas BurkleMarTech Conference
From the MarTech Conference in London, UK, October 20-21, 2015. SESSION: The Uber-isation of Your Business Model — Are You Prepared?. PRESENTATION: Smart Homes and Marketing Technologies - Given by Thomas Burklé - @tomburkle - Chief Marketing Technologist - Hager Group. #MarTech DAY2
In February 2016, I did a presentation for Headstart and Internet Week Denmark on new digital business models. The premise for the presentation was the exciting cross-section that exists between rapidly evolving customer expectations on one hand and the rise of exciting technologies such as machine learning and artificial intelligence, augmented and virtual reality, etc. on the other.
Thriving in the Digital Age - Keynote from Rohan Deshpande, co-founder of AirPayThoughtworks
ThoughtWorks Connect is a forum for senior executives from diverse industries to connect, share and learn from one another. The theme for this edition was 'Thriving in the Digital Age". The Keynote presentation was given by Rohan Deshpande, co-founder of AirPay and former CTO for Ogilvy & Mather. He focused on three key aspects every organization must consider while on their digital journey:
- What does digital mean for customers
- How does going digital benefit employees
- How can the infrastructure shape up in steps to support the digital journey
Digitalization - 9 practical roadblocks on this must-have journeyMarko Luhtala
While digitalization is a hyped term, it is also a mandatory journey companies must take. In this presentation I have summarized 9 practical roadblocks CEOs face on this journey. As you can clearly see digitalization is a leadership challenge, not a technology problem. The content is based on a dozen companies I have worked with during the last 18 months. Enjoy!
Digital Apps At the Speed of Thought - Confluence of Agile & DevOpsVSR *
I have delivered a Key Note Speech at Regional Scrum Gathering, India. In the Hyper Connected World, Organisations have to build Digital Products, Digital Services, Digital Processes. To support these Digital Products/Services/ Processes, CIO Organisations have to build Digital Apps which are developed using Social, Mobile, Analytics, Cloud technologies. But Digital Apps to be delivered in hours, days and weeks to meet the needs of customers. Confluence of Agile & DevOps methods helps in delivering Digital Apps at the Speed of Thought
Digital Transformation - Creating new business models where digital meets physical
Glenn Brouwer
Director, Enterprise and Industry Sales – Europe, IBM Netherlands
Individuals and businesses alike are embracing the digital revolution. Social networks and digital devices are being used to engage government, businesses and civil society, as well as friends and family. People are using mobile, interactive tools to determine who to trust, where to go and what to buy.
At the same time, businesses are undertaking their own digital transformations, rethinking what customers value most and creating operating models that take advantage of what's newly possible for competitive differentiation. The challenge for business is how fast and how far to go on their path to digital transformation.
Glenn will share his experience through working with clients how companies are defining new strategies for integrating digital and physical elements to successfully transform their business models and set new directions for entire industries.
This document accompanies a press release on 7 December 2016 around emerging trends and technologies for 2016.
1. Fewer Stores, More Stuff
2. It’s All About You
3. The Price is Right
4. Mission Control for ‘Omni-Everything’
5. You Will Meet a Tall Dark Stranger
6. The Internet of Total Satisfaction
7. Immersion Therapy
8. Clean-up on Aisle One
9. Buy Me Now!
10. Last Item in Stock
How Smart Products Transform Brand Relationships, Business Operations and Ser...MarTech Conference
From the MarTech Conference in London, UK, October 20-21, 2015. SESSION: The Third Age of Marketing Technology – How IoT Gives Products A Voice. PRESENTATION: How Smart Products Transform Brand Relationships, Business Operations and Service Experiences - Given by Andy Hobsbawm - @AndyHobs - Founder & CMO - EVRYTHING. #MarTech DAY1
12 Building Blocks to Build a Digital Enterprise VSR *
Building Digital Enterprises is a COMPLEX Journey. It is beyond few digital technologies like Social, Mobile, Analytics, Cloud etc., It is my view that 12 business building blocks to be assessed to make a company Digital. This deck provides high level information on 12 building blocks to build a digital enterprise.
Reinventing Customer Experience
Jessica Douglas
Partner, IBM Interactive Experience, Financial Services, Europe
Is your business model fit for the digital future? In most industries, mobile, digital, and social trends are creating competitive pressures from new entrants and challenges to traditional business models. These trends are also creating substantial opportunities for those businesses bold and agile enough to seize them. This session will include case stories where, working with IBM, business and IT leaders have made bold moves. It will consider how these leaders have created new capabilities to shape and deliver simple, relevant and human digital experience for competitive advantage with their customers.
Jessica's focus on Digital Front Office is about creating coherent experiences which work for customers however they engage (mobile, store, call centre, web, kiosk, pop-up). Jessica's work is about creating relevant and timely experience based on rich customer insight. She is motivated by successful implementation and the people and skills aspects of making business change real
ISDC_2015_Behrang Khorsandian_The business value of social dataIBM Switzerland
Twitter & IBM Partnerschaft
Behrang Khorsandian
European Leader, Social Analytics, IBM Deutschland GmbH
Daten aus sozialen Medien sind noch immer die am meisten unterschätzte Quelle für Einblicke in den Verbrauchermarkt. Herr Khorsandian's Präsentation gibt einen Überblick über die IBM exklusive Partnerschaft mit Twitter, ein soziales Netzwerk mit 250 Millionen aktiven Nutzern im Monat. Darüber hinaus präsentiert er Best Practice Beispiele von führenden Unternehmen um damit das enorme Potenzial sozialer Daten in verschiedenen Unternehmensbereichen, wie HR, Produktentwicklung, Supply Chain Optimierung, bis zum Vertrieb, Marketing und PR aufzuzeigen.
What have I learned about digitalization in 17 years. Personal journey to digitalization in different roles ranging from early adopter to solution provider. How I saw digitilization turn from a hype to an industry transformation. Enjoy!
Where is the cloud going next? A look back at SaaS 10 years ago and the shift...Emergence Capital Partners
Back in 2003, Emergence Capital theorized that enterprise software would move to the cloud. The first ten years were flush with companies in the horizontal market: Salesforce, Workday and Intacct all changed the way organizations do business. Now, ten years after Emergence started, we are seeing an even bigger opportunity: vertical cloud solutions. With Veeva, Guidewire and Opower, we are in the midst of an industry cloud revolution.
Don't believe us? Take a look here at how industry cloud is both similar and different than prior technology shifts, and check out our take on the hallmarks of an industry cloud company as well as the current industry cloud landscape.
Digital Transformation and the Customer ExperienceMat Ford
Exploring the barriers to Digital Transformation, and providing a framework to bring about evolution while understanding the changing nature of Customer Experience.
What is Digital Transformation | Digital Transformation Myths and Trends 2018hakuna matata solutions
If you want to lead your organization through digital transformation, the first step is understanding the realities of digital transformation. In this SlideShare we use excerpts from a few, prestigious industry reports/white papers to dispel a few myths.
Technology is radically reinventing the way businesses are designed, built, and run.Workforce marketplaces let businesses innovate in ways that weren't possible before. Explore more in trend 3 of Tech Vision 2017.
20150512 presentation seminar digital transformationPascal Spelier
This presenation I gave at Capgemini's Seminar on Digital Transformation (https://www.se.capgemini.com/events/seminar-digital-transformation-may-12th) in Sweden. Don't hesitate to contact me if you want more information about the topic and the contents of the presentation: pascal.spelier(at)capgemini.com
Digital Apps At the Speed of Thought - Confluence of Agile & DevOpsVSR *
I have delivered a Key Note Speech at Regional Scrum Gathering, India. In the Hyper Connected World, Organisations have to build Digital Products, Digital Services, Digital Processes. To support these Digital Products/Services/ Processes, CIO Organisations have to build Digital Apps which are developed using Social, Mobile, Analytics, Cloud technologies. But Digital Apps to be delivered in hours, days and weeks to meet the needs of customers. Confluence of Agile & DevOps methods helps in delivering Digital Apps at the Speed of Thought
Digital Transformation - Creating new business models where digital meets physical
Glenn Brouwer
Director, Enterprise and Industry Sales – Europe, IBM Netherlands
Individuals and businesses alike are embracing the digital revolution. Social networks and digital devices are being used to engage government, businesses and civil society, as well as friends and family. People are using mobile, interactive tools to determine who to trust, where to go and what to buy.
At the same time, businesses are undertaking their own digital transformations, rethinking what customers value most and creating operating models that take advantage of what's newly possible for competitive differentiation. The challenge for business is how fast and how far to go on their path to digital transformation.
Glenn will share his experience through working with clients how companies are defining new strategies for integrating digital and physical elements to successfully transform their business models and set new directions for entire industries.
This document accompanies a press release on 7 December 2016 around emerging trends and technologies for 2016.
1. Fewer Stores, More Stuff
2. It’s All About You
3. The Price is Right
4. Mission Control for ‘Omni-Everything’
5. You Will Meet a Tall Dark Stranger
6. The Internet of Total Satisfaction
7. Immersion Therapy
8. Clean-up on Aisle One
9. Buy Me Now!
10. Last Item in Stock
How Smart Products Transform Brand Relationships, Business Operations and Ser...MarTech Conference
From the MarTech Conference in London, UK, October 20-21, 2015. SESSION: The Third Age of Marketing Technology – How IoT Gives Products A Voice. PRESENTATION: How Smart Products Transform Brand Relationships, Business Operations and Service Experiences - Given by Andy Hobsbawm - @AndyHobs - Founder & CMO - EVRYTHING. #MarTech DAY1
12 Building Blocks to Build a Digital Enterprise VSR *
Building Digital Enterprises is a COMPLEX Journey. It is beyond few digital technologies like Social, Mobile, Analytics, Cloud etc., It is my view that 12 business building blocks to be assessed to make a company Digital. This deck provides high level information on 12 building blocks to build a digital enterprise.
Reinventing Customer Experience
Jessica Douglas
Partner, IBM Interactive Experience, Financial Services, Europe
Is your business model fit for the digital future? In most industries, mobile, digital, and social trends are creating competitive pressures from new entrants and challenges to traditional business models. These trends are also creating substantial opportunities for those businesses bold and agile enough to seize them. This session will include case stories where, working with IBM, business and IT leaders have made bold moves. It will consider how these leaders have created new capabilities to shape and deliver simple, relevant and human digital experience for competitive advantage with their customers.
Jessica's focus on Digital Front Office is about creating coherent experiences which work for customers however they engage (mobile, store, call centre, web, kiosk, pop-up). Jessica's work is about creating relevant and timely experience based on rich customer insight. She is motivated by successful implementation and the people and skills aspects of making business change real
ISDC_2015_Behrang Khorsandian_The business value of social dataIBM Switzerland
Twitter & IBM Partnerschaft
Behrang Khorsandian
European Leader, Social Analytics, IBM Deutschland GmbH
Daten aus sozialen Medien sind noch immer die am meisten unterschätzte Quelle für Einblicke in den Verbrauchermarkt. Herr Khorsandian's Präsentation gibt einen Überblick über die IBM exklusive Partnerschaft mit Twitter, ein soziales Netzwerk mit 250 Millionen aktiven Nutzern im Monat. Darüber hinaus präsentiert er Best Practice Beispiele von führenden Unternehmen um damit das enorme Potenzial sozialer Daten in verschiedenen Unternehmensbereichen, wie HR, Produktentwicklung, Supply Chain Optimierung, bis zum Vertrieb, Marketing und PR aufzuzeigen.
What have I learned about digitalization in 17 years. Personal journey to digitalization in different roles ranging from early adopter to solution provider. How I saw digitilization turn from a hype to an industry transformation. Enjoy!
Where is the cloud going next? A look back at SaaS 10 years ago and the shift...Emergence Capital Partners
Back in 2003, Emergence Capital theorized that enterprise software would move to the cloud. The first ten years were flush with companies in the horizontal market: Salesforce, Workday and Intacct all changed the way organizations do business. Now, ten years after Emergence started, we are seeing an even bigger opportunity: vertical cloud solutions. With Veeva, Guidewire and Opower, we are in the midst of an industry cloud revolution.
Don't believe us? Take a look here at how industry cloud is both similar and different than prior technology shifts, and check out our take on the hallmarks of an industry cloud company as well as the current industry cloud landscape.
Digital Transformation and the Customer ExperienceMat Ford
Exploring the barriers to Digital Transformation, and providing a framework to bring about evolution while understanding the changing nature of Customer Experience.
What is Digital Transformation | Digital Transformation Myths and Trends 2018hakuna matata solutions
If you want to lead your organization through digital transformation, the first step is understanding the realities of digital transformation. In this SlideShare we use excerpts from a few, prestigious industry reports/white papers to dispel a few myths.
Technology is radically reinventing the way businesses are designed, built, and run.Workforce marketplaces let businesses innovate in ways that weren't possible before. Explore more in trend 3 of Tech Vision 2017.
20150512 presentation seminar digital transformationPascal Spelier
This presenation I gave at Capgemini's Seminar on Digital Transformation (https://www.se.capgemini.com/events/seminar-digital-transformation-may-12th) in Sweden. Don't hesitate to contact me if you want more information about the topic and the contents of the presentation: pascal.spelier(at)capgemini.com
A basic decision tree aimed in supporting discussion around the technical implementation of a mobile app. This slide deck is designed to be an aid and to stimulate conversation around the business requirements for a mobile app and the potential technical impact of those requirements
Sometime the Business Model Canvas does not always work. Here is a modified version that can be used in workshops when trying to drive out a Business Case rather than a model
Business Model Development using the Business Model Canvas Short
New business ventures work with a series of untested hypothesis. Lean startups fail fast, learn, adjust those hypotheses… they need to go beyond the traditional business plan format. The old ways of creating a business plan with the focus on the operating plan and financial plan don’t work today… the process is linear vs. iterative
The Business Model Canvas, along with the Value Proposition Canvas, focuses on planning vs. the plan… and is based the latest thinking in Visual Languages and Design Thinking. Why? Because many times words just don’t work!
Participants will learn how to build their business models in three stages: Napkin Sketch
Elaborated Canvas and Business Case Canvas.
Many organisations are struggling to implement and drive their digital transformations. Only about 30% of digital transformations efforts actually succeed. Mostly because going digital is a complex process with many internal and external pressures. Organisations need to understand what transformations entails, avoid the pitfalls and and carefully consider each facet of digital transformation. Only then can they turn ambition into achievement. In this playbook, we have identified the nine traits of companies that win at digital transformation. We will see what defined their success and how they achieved it. And we will discuss how we can help companies reach their digital transformations goals.
DEFINING THE FUTURE READY ORGANISATION
Shopping is potentially the area of human behaviour that has been most widely changed by digital technology. Today’s shopper expects their experience to be invisibly shaped around them, at any time, at their fingertips. This report explores how.
Digital Transformation: Re-imagine from the outside Inaccenture
In today’s digital work, business success requires more customer-focused digital transformation. This presentation from Accenture Interactive looks at why and how businesses can act.
Read more: http://www.accenture.com/us-en/Pages/insight-digital-transformation.aspx
The evolution of digital commerce has given rise to a growing set of customer expectations for the digital experience, both within and across channels. That experience is enabled by a combination of strategy, technology, content and features, all of which require an investment of time and resources. Those resources must work collaboratively – often across functional silos including marketing, merchandising, creative, technology and more – to deliver an optimal experience.
In this paper, we will explore:
-how successful retailers, brands and digital merchants structure their digital organizations, leveraging technology where appropriate, to achieve maximum effectiveness while operating under resource constraints
-the advantages of aligning organizational design, technologies, tools and work processes to empower internal teams to work together more effectively
-the tools that empower agile digital commerce teams to succeed
Authors: Kanaru Fukushima
Topics: Ecommerce Basics, Ecommerce Strategy, Omnichannel Organization, Ecommerce IT Development, Omnichannel Architecture
Industry: B2B / Wholesale, Retailer / Brand - Other Goods, Other, Retailer / Brand - Fashion & Accessoires, Retail Products – Electronics and IT, Travel & Leisure
Publication date: January 2017
7 considerations to your digital transformation journeyTarang Rai
This new era of digital transformation brought about by the emergence of new technologies like mobile, cloud, analytics, Internet of Things etc., is highly reminiscent of the e-business era. There are many business opportunities to pursue, enabling technologies to be utilized, and customers to be influenced.
Sales, Marketing & Service Optimization: Strategies for Accelerating GrowthCognizant
Revenue growth requires more than IT cost-cutting and increased efficiencies. Across industries, top-line growth requires a focus on customer relevance and on sales, marketing and service effectiveness.
Be Digital or Die - Big Data in Financial ServicesFintricity
Leveraging Big Data, disruptive technologies (such as Blockchain) and new business models to digitally transform financial services companies. Presented by Alpesh Doshi at the Big Data Innovation Summit in San Francisco 2016.
Vivaldi UK Capabilities | Financial ServicesRichard Rolka
Consumers’ rising expectations, disruptive new entrants and new possibilities with consumer data are only some of the trends currently transforming the financial services industry.
Modern Services Marketing Session at TSIA/TSW 2017 San DiegoFred Isbell
Digital transformation and innovations including cloud, social media, and Big Data/analytics have redefined services marketing -- no one debates that. The modern services marketer must both combine art and science to meet changing needs of the services marketplace, including digital technologies, thought leadership and storytelling, and analytics for key insights. We addressed the skills of a successful modern services marketer, technology as a key enabler to transformation and innovation, and address key best practices in this session given at the TSIA Technology Services World (TSW) 2017 event in San Diego CA.
Nexys' vision for delievering digital solutions to businesses: By building highly customised web applications we aim to boost productivity and enhance customer and market insights.
The Importance of Digital Transformation Strategies for Small Businesses:
1. Staying Competitive
2. Enhancing Customer Experience
3. Streamlining Operations
4. Accessing New Markets
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Search and Society: Reimagining Information Access for Radical FuturesBhaskar Mitra
The field of Information retrieval (IR) is currently undergoing a transformative shift, at least partly due to the emerging applications of generative AI to information access. In this talk, we will deliberate on the sociotechnical implications of generative AI for information access. We will argue that there is both a critical necessity and an exciting opportunity for the IR community to re-center our research agendas on societal needs while dismantling the artificial separation between the work on fairness, accountability, transparency, and ethics in IR and the rest of IR research. Instead of adopting a reactionary strategy of trying to mitigate potential social harms from emerging technologies, the community should aim to proactively set the research agenda for the kinds of systems we should build inspired by diverse explicitly stated sociotechnical imaginaries. The sociotechnical imaginaries that underpin the design and development of information access technologies needs to be explicitly articulated, and we need to develop theories of change in context of these diverse perspectives. Our guiding future imaginaries must be informed by other academic fields, such as democratic theory and critical theory, and should be co-developed with social science scholars, legal scholars, civil rights and social justice activists, and artists, among others.
"Impact of front-end architecture on development cost", Viktor TurskyiFwdays
I have heard many times that architecture is not important for the front-end. Also, many times I have seen how developers implement features on the front-end just following the standard rules for a framework and think that this is enough to successfully launch the project, and then the project fails. How to prevent this and what approach to choose? I have launched dozens of complex projects and during the talk we will analyze which approaches have worked for me and which have not.
Let's dive deeper into the world of ODC! Ricardo Alves (OutSystems) will join us to tell all about the new Data Fabric. After that, Sezen de Bruijn (OutSystems) will get into the details on how to best design a sturdy architecture within ODC.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
The Art of the Pitch: WordPress Relationships and Sales
Agile Commerce
1. Whitepaper: Agile Commerce:
An Introduction for Retailers
Prepared by: Barry Hogan
Deliver a successful Omni Channel Strategy by focusing on
optimising people, processes and technology to service your
customers across all touch points.
2. Table of Contents
What is Agile Commerce? ....................................................................................... 2
Why is Agile Commerce Important? ....................................................................... 4
What does Agile Commerce look like from the trenches? ................................... 7
Conclusion .............................................................................................................. 10
About Version 1 ...................................................................................................... 11
3. Agile Commerce: An Introduction for Retailers
What is Agile Commerce?
Consumers are becoming more connected to the internet every
day. Whether they are using their smartphones to find discount
codes on twitter, using their smart TV to watch digital films that
they purchased free using their supermarket reward points
scheme, buying a discounted screwdriver set via a retailers daily
deal email, using a “Subscribe & Save” service to buy their
consumable goods or switching to a local vegetable box delivery
service purchased and managed through the web.
Users are both engaging with brands and buying products in new
and unexpected ways whilst spreading their purchase journey
across all available touch points. Gone are the days where you
could rely on a customer engaging through a single channel.
The “Internet of Things” has already turned Phones and TVs into
internet connected app stores; soon fridges, heating systems, cars,
watches, radios, printers, glasses and anything else you can
imagine, will become app store platforms, each fighting for the time
and attention of customers and each a viable touch point to include
in an Omni channel strategy.
Figure 2 - Twitter distributed promo codes
Retailers are constantly stuck with the dilemma: do you follow the
leaders in the field and risk losing market share to those who were
first to invest or do you invest in a user journey that does not deliver
the ROI that was expected.
Building good consumer facing digital services is hard. Plus
nobody wants to be caught in a three year project to buy, build and
deliver a platform or channel that may be obsolete before it goes
live.
So what do you build first?
Where are your customers engaging?
What will deliver the most ROI?
Version 1 Whitepaper
Page 2
4. Agile Commerce: An Introduction for Retailers
Agile Commerce is a set of processes and principles that can be used to help a retailer answer
these questions. Agile Commerce has its roots in Agile software development and Lean
manufacturing, both de facto processes in their respective industries.
Agile can be summed up by the principles of the Agile Manifesto. However, Agile is often most
recognised as a project management tool where the focus is on developing an organisation and
process to deliver value incrementally and consistently.
Omni Channel Retail
is focused on delivering a seamless shopping experience across all
channels. Forrester has tried to differentiate Agile Commerce from Omni Channel by making them
competing strategies; however Version 1 considers Agile Commerce and Omni Channel to be
complimentary strategies. Whereas Omni Channel outlines the vision of what a retailer wants to build,
Agile Commerce is the delivery engine that is used to build an Omni Channel retail experience.
Lean Manufacturing (Lean) is focused on the creation of value and considers anything else as
wasteful, thus a target for elimination. The Lean principles can be applied to both the process that
builds the product and the product itself.
“An approach to commerce that enables businesses to optimise their people, processes and technology to server
customers across all touch points.”
Martin Gill - Forrester - 27/11/12
While some organisations have been practicing Agile Commerce principles for some time, it was
Forrester who recently coined the term to identify those retail organisations that where reaching out to
their customers on all relevant touch points using a metrics driven, customer orientated approach.
Agile Commerce is big with the online pure play retailers
and has also become popular with more traditional retail organisations
The one thing that all these organisations have in common is that they are constantly
innovating whilst continuing to deliver growth and new business models for their consumers.
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5. Agile Commerce: An Introduction for Retailers
Why is Agile Commerce Important?
Implementing Change
“Businesses change slowly, but customers change quickly”
Sir Terry Leahy, Teradata Conference, 2011
“Retail is about trying things: constantly adapting, nudging and improving parts of the store.”
Richard Hammond, Smart Retail, 2011
The traditional retail business model is consistently being challenged by new organisations that do not
have the incumbent processes that prevent them from innovating. As a result, retailers are struggling
to find their feet in a digital world whilst new models and supply chains are eroding their customer
base and profit margins.
The online pure plays have built their business models and processes following the same
philosophies that they used to build the software that gave them their competitive advantage. As a
result, they have a core philosophy to embrace change which is enabling them to continue to deliver
and innovate in a constantly volatile environment.
“What is dangerous is not to evolve.”
Jeff Bezos
The IT procurement, implementation and management processes used to buy, deliver and run a till
system are designed to reduce risk by tightly controlling change. These processes are entirely
appropriate for solutions that are very well understood and provide a utility that changes very little
during the lifetime of the service; however they tend to create an environment that is opposed to
change and thus start to fall down when they are used to build, deliver and run a consumer facing
digital service where there is a high degree of uncertainty and an ever changing technology
landscape.
Figure 6 Traditional Buy, Deliver and Run model
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6. Agile Commerce: An Introduction for Retailers
Idea
• I believe that an “abandoned basket email will deliver a 15%
conversation rate”
Ideas
Build
• Develop a simple abandoned basket email service
Learn
Build
Deliver
• Push the abandoned basket email to 10% of your existing
customers (early adopters)
Measure
• Measure the conversion rate
Data
Deliver
Data
• Review the data
Measure
Learn
• Share the data and validate idea
Repeat
• If successful repeat the process and optimise or pivot and try
something new
Figure 7 – Agile Commerce Model
Organisations that operate in this environment need to adopt a different mind-set that enables them to
constantly iterate against user feedback and metrics, continuously evolving their service to meet the
needs of the consumer. The iterative process at the heart of Agile Commerce is focused around
delivering ideas early and then validating their success.
Eliminating waste
Jim Johnson of the Standish Group identified that the biggest waste in the software industry was
building features that users never used. With the fragmentation of the customer user journey it has
become increasingly difficult to get a cohesive understanding of how online activity drives sales,
especially when considered across channel. By using the techniques identified in Lean
manufacturing, organisations can develop their digital services iteratively, delivering only those user
journeys that deliver value to the customer, therefore eliminating waste and delivering a higher return
on investment.
“Something we haven’t talked about, but that is super important in our culture, is the focus on defect reduction
and execution. It’s one of the reasons that we have been successful for customers. That is something I had to
learn about… Well, by “learn” I mean I literally learned a bunch of techniques, like Six Sigma and Lean
manufacturing and other incredibly useful approaches”
Jeff Bezos Harvard Business Review, 2007
The fourth rule of Lean is that any improvement must be made in accordance with the scientific
method. Therefore all changes have to have a measurable impact, thus Lean thinking uses metrics as
the key driver for change.
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7. Agile Commerce: An Introduction for Retailers
“What gets measured gets done”
Peter Drucker, Management by Objectives
The only way to know that a change has had an impact to the value proposition is to measure it. It is
only through continuously iterating, measuring and optimising can digital services evolve into mature
platforms consistently delivering ROI and enabling the business to innovate and engage customers
across all relevant touch points today and in the future.
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8. Agile Commerce: An Introduction for Retailers
What does Agile Commerce look like from the
trenches?
Team
SOA architectures are recognised as the foundation for a scalable and maintainable service.
“Any organization that designs a system (defined broadly) will produce a design whose structure is a copy of the
organization's communication structure.”
Conway’s Law
Operations
• Run
Engineering
• Build
Business
• Design
A successful SOA architecture can be achieved by breaking the traditional linear and pillared
approach to software development and implementing cross functional teams that represent the
services required to build an Omni channel platform.
Figure 8 - Traditional Team Structure
Operations
Business
Engineering
Figure 9 – Agile Team Structure
Each cross functional team would be responsible for building, delivering and running their service and
should be composed of all the technical and business personal required to fulfil the full Software
Development Lifecycle (SDLC).
“If your team can’t be fed on two pizzas, then cut people”
Jeff Bezos
Teams should remain small, autonomous and decentralised to free them to innovate and implement
change without the fear of derailing the larger ship.
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9. Agile Commerce: An Introduction for Retailers
Process
The most common agile development process used is called Scrum. Scrum breaks down the
traditional V model of a waterfall project into time boxed iterations called sprints.
24 hrs
30 days
Product Backlog
Sprint Backlog
Sprint
Working increment of the
software
The vision for the platform is broken down into discreet user stories that represent a user’s needs and
are catalogued in a prioritised product backlog. The product backlog should be easily accessible and
is often represented on a wall using post-it notes for each story. Good user stories are written from
the customer’s perspective and include the “what” and “why”. To make sure that you are tracking ROI
every story should include a metric against which success can be measured:
User Story: “As a customer I want to be notified when regular breakfast cereals that I purchase are included in a
special offer so that I can manage my budget effectively and get the best deal possible”
Metric: Measure email click through rates for personalised emails based on a customer’s previous purchase
history.
At the beginning of each sprint the next set of prioritised stories are selected by the team and they
commit to delivering those by the end of the time boxed sprint. The key to a successful agile delivery
process is to keep the “in process” work as small as possible, therefore when adopting Scrum as the
agile methodology it is important to keep the sprint as short as possible. Version 1 recommends that
sprints should be no longer than one week in duration.
Agile teams should use the same continuous improvement processes used to optimise their digital
service on their delivery process. Thus a mature agile team should be able to measure the time
between idea to delivery to validation in days, not weeks, months or years. Once an agile team
reaches maturity alternative agile methodologies such as Kanban should be considered to replace
Scrum, as Kanban provides greater flexibility in workflow as the need for fixed time boxes is removed.
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10. Agile Commerce: An Introduction for Retailers
Delivery Focused
Agile teams have a strong customer focus that is hinged on software delivery. As a result there are a
number of agile mantras that can often be heard within an agile team.
“Release early & release often”
“Going live is the start, not the end!”
Agile teams look to deliver working software to a live production environment early and often. It is not
uncommon to see agile teams delivering working software daily. This can only be accomplished when
the whole team is focused on keeping software production ready at all times. This focus results in an
engineering environment where automation is used to continuously build and validate the platforms
suitability for a production release. The target would be to have a fully autonomous delivery process
that integrates, tests and deploys the changes automatically into a staging environment so that the
business can make the call for when they want the software changes deployed. It is important to note
that “releasing to live” or “go live” are terms that should be associated with the business deciding that
they are ready to start promoting the service, rather than a technical milestone of delivery and should
therefore be decoupled.
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11. Agile Commerce: An Introduction for Retailers
Conclusion
Agile Commerce is a philosophy that combines the best of Agile Software development and Lean
Manufacturing principles to enable a retailer to build a delivery engine that puts the customer first and
delivers value iteratively, based on real numbers.
Version 1 advocates the adoption of Agile Commerce philosophies to enable digital services that
engage customers and support entrepreneurial retailers while at the same time keeping a measured
view on ROI and IT spend.
Next Steps
For retailers considering the Agile Commerce route, the actionable next steps would be to define an
overall vision and start to build a comprehensive product backlog. If existing ecommerce websites,
apps and services are deployed, Version 1 would recommend that the TOGAF Architectural
Development Method (ADM) is used to establish the vision, baseline and target architectures required
and to define a roadmap for incorporating the necessary changes to people, process and technology
required to deliver a viable Agile Commerce environment.
In line with the philosophies outlined in this whitepaper, Version 1 would recommend that the agile
principles are used iterate through the TOGAF ADM and apply lean thinking to evaluate, define and
implement change to the organisation.
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12. Agile Commerce: An Introduction for Retailers
About Version 1
Established in 1996, Version 1 is a trusted technology partner to major domestic and international
customers across all industry sectors in Ireland and the UK. Version 1 has accumulated in-depth
expertise in the Retail Sector and helps leading commercial retailers to deliver solutions which
achieve competitive advantage in this highly competitive and constantly shifting market.
Version 1 operates enhanced partnerships with Oracle, Microsoft and Amazon and has achieved
unrivalled breadth and depth of competency in all three. Our 400 strong team, based in offices in
Dublin, Cork, Belfast and London, are focused on proving that IT can deliver real benefits to our
customers’ businesses.
Version 1 Whitepaper
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13. Agile Commerce: An Introduction for Retailers
Version 1
Version 1
UK Head Office
Ireland Head Office
45 Moorfields
Millennium House
Moorgate
Millennium Walkway
London EC2Y 9AE
Dublin 1, Ireland
Version 1 Whitepaper
www.version1.co.uk
www.version1.com
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