This storyboard presentation outlines a tutorial for call center phone associates on providing friendly and efficient customer service. The tutorial includes 10 slides covering the goal of improving customer satisfaction scores, performance objectives for associates, strategies for the customer service department, examples of customer satisfaction survey questions, ideas for recognition and awards programs, and a concluding slide emphasizing the importance of customer service. An assessment is included at the end to evaluate associate learning.
15 Tips for Training Call Center AgentsTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Find out how to train your call center agents the right way to deliver great customer service and driver customer loyalty.
www.talkdesk.com/request-demo
Outbound Call Centers: 5 Key Features You Should Know Vipul Srivastav
The outbound call centers are the most essential customer care solutions to ensure a solid customer base for your business. Let's look at the various features of the outbound call centers.
https://www.talkdesk.com/resources/webinars/
Make more data-driven decisions and measure what matters in 2016.
In this slideshow you'll find:
- The 6 call center KPIs every call center should be measuring.
- Actionable tips for improving your KPIs.
- The average values Talkdesk users had for their KPIs in 2015.
https://talkdesk.com
Training Proposal Template PowerPoint Presentation SlidesSlideTeam
Training is an essential process to equip employees with the right skill set to do their jobs as competently as possible. Outline here training procedures and goals for your employees with the help of our professionally designed Training Proposal PPT template. Quote your services to provide professional development and corporate training with a comprehensive proposal. Present all the goals and steps needed to be completed within the training period. Assign and display the roles of the groups and individuals who will assist in the training process. With a training proposal template set a clear direction, communicate a compelling vision along with preventing employee disengagement. Include prerequisites for attending the training, the proposed length of the training, the learning objectives, agenda, and a preliminary budget. Offer a visually appealing yet well-structured layout like this to explain your process in a comprehensive and easy to understand way. Our designers at SlideTeam have professionally designed this set of PowerPoint templates for your convenience. Get the necessary approvals and funding required for the training's development with a compelling proposal. Share the guidelines that are essential to appeal to your funders. Identify and focus on the areas you intend to cover in your proposed management training program. Enable employees to recognize their roles and responsibilities as well as manage different types of reporting structures. With this professionally designed training proposal, guide and make employees competent to function effectively and manage the tasks efficiently. High quality and well-researched graphics used in this PPT template will help make the required impact on your funders. Immediately download this proposal template which is completely editable to prepare an appealing travel proposal.
15 Tips for Training Call Center AgentsTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Find out how to train your call center agents the right way to deliver great customer service and driver customer loyalty.
www.talkdesk.com/request-demo
Outbound Call Centers: 5 Key Features You Should Know Vipul Srivastav
The outbound call centers are the most essential customer care solutions to ensure a solid customer base for your business. Let's look at the various features of the outbound call centers.
https://www.talkdesk.com/resources/webinars/
Make more data-driven decisions and measure what matters in 2016.
In this slideshow you'll find:
- The 6 call center KPIs every call center should be measuring.
- Actionable tips for improving your KPIs.
- The average values Talkdesk users had for their KPIs in 2015.
https://talkdesk.com
Training Proposal Template PowerPoint Presentation SlidesSlideTeam
Training is an essential process to equip employees with the right skill set to do their jobs as competently as possible. Outline here training procedures and goals for your employees with the help of our professionally designed Training Proposal PPT template. Quote your services to provide professional development and corporate training with a comprehensive proposal. Present all the goals and steps needed to be completed within the training period. Assign and display the roles of the groups and individuals who will assist in the training process. With a training proposal template set a clear direction, communicate a compelling vision along with preventing employee disengagement. Include prerequisites for attending the training, the proposed length of the training, the learning objectives, agenda, and a preliminary budget. Offer a visually appealing yet well-structured layout like this to explain your process in a comprehensive and easy to understand way. Our designers at SlideTeam have professionally designed this set of PowerPoint templates for your convenience. Get the necessary approvals and funding required for the training's development with a compelling proposal. Share the guidelines that are essential to appeal to your funders. Identify and focus on the areas you intend to cover in your proposed management training program. Enable employees to recognize their roles and responsibilities as well as manage different types of reporting structures. With this professionally designed training proposal, guide and make employees competent to function effectively and manage the tasks efficiently. High quality and well-researched graphics used in this PPT template will help make the required impact on your funders. Immediately download this proposal template which is completely editable to prepare an appealing travel proposal.
8 Steps to Effectively Coaching Call Center AgentsTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Coaching call center agents is an essential managerial task that is crucial to cultivating an effective team. Optimizing coaching efforts requires dedicated managerial effort, consistency, and the right knowledge.
Use these 8 tips to coaching call center agents to ensure that your team is delivering the best service possible to your customers.
www.talkdesk.com/request-demo
Learn how to create customer support templates that inspire positive responses from your customers. A customer's happiness relies heavily on the effective and timely responses from your support team. With effective communication, you can win more customer loyalty and grow your business.
To watch a recording of this webinar, visit https://www.xsellco.com/resources
6 Customer Experience Insights from Opentalk 2016TalkdeskInc
https://www.talkdesk.com/resources/webinars/
Find out what customer-centric business leaders from Salesforce, Influitive, Gainsight, Zuora, Slack and more had to say at Opentalk 2016, by Talkdesk.
https://www.talkdesk.com/opentalk
Very few companies in Romania really understand the importance of good customer service. They may use words like customer service excellence; quality etc but there is a void between words and reality. Without this your company may not survive long term as the more astute managers will use this as a key weapon to steal your customers.
FREELANCE TRAINING IS THE ANSWER
Budget Training Assessment Objectives Investment MeasurementSlideTeam
This complete deck can be used to present to your team. It has PPT slides on various topics highlighting all the core areas of your business needs. This complete deck focuses on Budget Training Assessment Objectives Investment Measurement and has professionally designed templates with suitable visuals and appropriate content. This deck consists of total of twelve slides. All the slides are completely customizable for your convenience. You can change the colour, text and font size of these templates. You can add or delete the content if needed. Get access to this professionally designed complete presentation by clicking the download button below. https://bit.ly/3essGMN
Budget Training Assessment Objectives Investment MeasurementSlideTeam
This complete deck can be used to present to your team. It has PPT slides on various topics highlighting all the core areas of your business needs. This complete deck focuses on Budget Training Assessment Objectives Investment Measurement and has professionally designed templates with suitable visuals and appropriate content. This deck consists of total of twelve slides. All the slides are completely customizable for your convenience. You can change the colour, text and font size of these templates. You can add or delete the content if needed. Get access to this professionally designed complete presentation by clicking the download button below. https://bit.ly/3essGMN
A guide on how to train your customer service agents to adapt themselves to the changing times, that enables them to appreciate and be motivated to provide exceptional customer support.
How Surveypal Uses Talkdesk to Increase Customer LoyaltyTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Superior customer experience is the name of the game for Surveypal. Through attractive, cross-device surveys, Surveypal helps companies pull critical insight into the customer journey to create better experiences.
Learn how Talkdesk helped Surveypal:
- Connect to customers with real-time, personalized conversations
- Integrate Salesforce and Zendesk to provide excellent service
- Create a global call center in minutes
Good IVR Design is as much about caller behavior and human psychology as it is about technology. In this recorded session, Rebecca Gibson, Contact Center Solutions Consultant with Interactive Intelligence, will discuss 4 critical design principles and 17 best practices that will increase both business results and customer satisfaction with your IVR.
8 Steps to Effectively Coaching Call Center AgentsTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Coaching call center agents is an essential managerial task that is crucial to cultivating an effective team. Optimizing coaching efforts requires dedicated managerial effort, consistency, and the right knowledge.
Use these 8 tips to coaching call center agents to ensure that your team is delivering the best service possible to your customers.
www.talkdesk.com/request-demo
Learn how to create customer support templates that inspire positive responses from your customers. A customer's happiness relies heavily on the effective and timely responses from your support team. With effective communication, you can win more customer loyalty and grow your business.
To watch a recording of this webinar, visit https://www.xsellco.com/resources
6 Customer Experience Insights from Opentalk 2016TalkdeskInc
https://www.talkdesk.com/resources/webinars/
Find out what customer-centric business leaders from Salesforce, Influitive, Gainsight, Zuora, Slack and more had to say at Opentalk 2016, by Talkdesk.
https://www.talkdesk.com/opentalk
Very few companies in Romania really understand the importance of good customer service. They may use words like customer service excellence; quality etc but there is a void between words and reality. Without this your company may not survive long term as the more astute managers will use this as a key weapon to steal your customers.
FREELANCE TRAINING IS THE ANSWER
Budget Training Assessment Objectives Investment MeasurementSlideTeam
This complete deck can be used to present to your team. It has PPT slides on various topics highlighting all the core areas of your business needs. This complete deck focuses on Budget Training Assessment Objectives Investment Measurement and has professionally designed templates with suitable visuals and appropriate content. This deck consists of total of twelve slides. All the slides are completely customizable for your convenience. You can change the colour, text and font size of these templates. You can add or delete the content if needed. Get access to this professionally designed complete presentation by clicking the download button below. https://bit.ly/3essGMN
Budget Training Assessment Objectives Investment MeasurementSlideTeam
This complete deck can be used to present to your team. It has PPT slides on various topics highlighting all the core areas of your business needs. This complete deck focuses on Budget Training Assessment Objectives Investment Measurement and has professionally designed templates with suitable visuals and appropriate content. This deck consists of total of twelve slides. All the slides are completely customizable for your convenience. You can change the colour, text and font size of these templates. You can add or delete the content if needed. Get access to this professionally designed complete presentation by clicking the download button below. https://bit.ly/3essGMN
A guide on how to train your customer service agents to adapt themselves to the changing times, that enables them to appreciate and be motivated to provide exceptional customer support.
How Surveypal Uses Talkdesk to Increase Customer LoyaltyTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Superior customer experience is the name of the game for Surveypal. Through attractive, cross-device surveys, Surveypal helps companies pull critical insight into the customer journey to create better experiences.
Learn how Talkdesk helped Surveypal:
- Connect to customers with real-time, personalized conversations
- Integrate Salesforce and Zendesk to provide excellent service
- Create a global call center in minutes
Good IVR Design is as much about caller behavior and human psychology as it is about technology. In this recorded session, Rebecca Gibson, Contact Center Solutions Consultant with Interactive Intelligence, will discuss 4 critical design principles and 17 best practices that will increase both business results and customer satisfaction with your IVR.
HOW COMPANIES ARE INCREASING LOYALTY WITH LANGUAGE TRAININGHuman Capital Media
What’s the secret sauce to loyal employees and customers? In today’s global environment, organizations are leveraging language learning programs to significantly increase employee and customer loyalty. Research shows that 64% of HR leaders saw increased employee engagement after including language training in their benefits, 79% of language learners felt more confident when doing work that required interaction of speakers of other languages, and 80% of employees say a company that offers language learning increases their satisfaction at work.
In this webinar we’ll discuss:
The benefits and application of language learning programs in industries including hospitality, healthcare, and foodservice
How to achieve engagement, results, and ROI from your language learning program
Stories from real Rosetta Stone clients
Corporate Training Workshop Proposal PowerPoint Presentation SlidesSlideTeam
If your company needs to submit a Corporate Training Workshop Proposal PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. https://bit.ly/3a4kyRt
Linked In Mc Kee Consulting Llc Ata 09 Pca FinalSally Cordova
Agent Retention Through Positive Coaching
Sally Cordova and Judy McKee Presented at the ATA 2009 This includes the Positive Coach Approach and a Case Study regardign Positive Coaching techniques and agent retention.
Communication Process Transmission Feedback Business Strategy Strategies SuccessSlideTeam
This complete deck covers various topics and highlights important concepts. It has PPT slides which cater to your business needs. This complete deck presentation emphasizes Communication Process Transmission Feedback Business Strategy Strategies Success and has templates with professional background images and relevant content. This deck consists of total of fiften slides. Our designers have created customizable templates, keeping your convenience in mind. You can edit the colour, text and font size with ease. Not just this, you can also add or delete the content if needed. Get access to this fully editable complete presentation by clicking the download button below. https://bit.ly/37wnuFI
Present your next marketing plan, campaign, social media strategy or newsletter with these free Google Slides and PowerPoint templates. Their creative design and easy-to-edit graphic resources will help you get your message across.
Door To Door Marketing PowerPoint Presentation SlidesSlideTeam
Keep your audience glued to their seats with professionally designed PPT slides. This deck comprises of total of fourtyseven slides. It has PPT templates with creative visuals and well researched content. Not just this, our PowerPoint professionals have crafted this deck with appropriate diagrams, layouts, icons, graphs, charts and more. This content ready presentation deck is fully editable. Just click the DOWNLOAD button below. Change the colour, text and font size. You can also modify the content as per your need. Get access to this well crafted complete deck presentation and leave your audience stunned.
Boost Your Intelligent Assistants with UX TestingApplause
Businesses turn to intelligent assistants to provide 24/7 support for their customers and to increase efficiency. When intelligent assistants are built well, you can foster customer loyalty and support internal processes by automating simple use cases. It’s a win-win for both customers and businesses.
However, when interactions with intelligent assistants become frustrating it can become a liability.
The key to delivering an effective intelligent assistant is user testing. Join Inge De Bleecker, Senior Director of UX and Conversational AI for Applause, as she breaks down the role user testing plays in the development and growth of intelligent assistants. Learn how to plan and execute a user testing strategy, and use those results to create a highly-capable intelligent assistant.
Building A Customer Journey Map PowerPoint Presentation SlidesSlideTeam
Presenting this set of slides with name - Building A Customer Journey Map Powerpoint Presentation Slides. This complete deck is oriented to make sure you do not lag in your presentations. Our creatively crafted slides come with apt research and planning. This exclusive deck with seventeen slides is here to help you to strategize, plan, analyse, or segment the topic with clear understanding and apprehension. Utilize ready to use presentation slides on Building A Customer Journey Map Powerpoint Presentation Slides with all sorts of editable templates, charts and graphs, overviews, analysis templates. It is usable for marking important decisions and covering critical issues. Display and present all possible kinds of underlying nuances, progress factors for an all inclusive presentation for the teams. This presentation deck can be used by all professionals, managers, individuals, internal external teams involved in any company organization.
You want to manage an important Change culture in your firm or team? First, Initiate your Change Story with your Customer needs. Learn to better know him, to better communicate with him to build a relation of Trust & partnership.
Professional Skill Development Workshop Proposal PowerPoint Presentation SlidesSlideTeam
If your company needs to submit a Professional Skill Development Workshop Proposal PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. https://bit.ly/3o10N3i
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
A Strategic Approach: GenAI in EducationPeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
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Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
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Exploiting Artificial Intelligence for Empowering Researchers and Faculty,
International FDP on Fundamentals of Research in Social Sciences
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Francesca Gottschalk from the OECD’s Centre for Educational Research and Innovation presents at the Ask an Expert Webinar: How can education support child empowerment?
2. Notes:
Target audience:
The tutorial will be
for call center phone
associates.
Graphic: picture of
phone associates at
work speaking to
customers with a
smile on their faces.
The title of the
tutorial is located
middle of the page
with Arial size 24
font.
Animation: No
Text/Audio Narration:
What do we want for our customers? We want our phone associates to be friendly and efficient. We want the customers to receive professionalism from
the phone associates they speak with. We want the phone associates to resolve the customer inquiries with one-stop solutions for our family of
customers”
______________
Title: Customer Treatment Scene: Title Page
Graphics: Yes Audio: No
Slide number: 1
Concept: Introduction
CUSTOMER TREATMENT
3. Notes:
This slide is
providing the goal of
the course. It will
provide the
expectation of the
course.
The font size is Ariel
font 24
You have back and
next arrow buttons.
Animation: No
Text/Audio Narration:
It’s important to establish the goal of the online tutorial. It will set the tone for the associates to understand the expectations of them attending this tutorial.
Title: Customer Treatment Scene :Goal
Graphics: No Audio: No
Slide number: 2
Concept: Goal
Goal
To provide friendly phone service to our customers by
identifying the goals of the call center, measuring
customer satisfaction scores, and utilizing customer
scripting with 100% accuracy while speaking with our
customers.
4. Notes:
performance
objectives describe
the level of
performance the
employee is expected
to achieve.
There are back and
next arrow buttons
the learners can
utilize for the
tutorial.
The font is Ariel font
size 24.
The learners are
expected to read the
objectives and click
next button.
Animation: No
Text/Audio Narration:
By the end of this tutorial, the phone associates will be able to identify goals of the call center with 100% accuracy, measure their satisfaction scores with
less than 2% errors and utilize scripting on 100% of their calls. By meeting these objectives, the call center customer satisfaction ratings should increase
over the next 90 days.
Title: Customer Treatment Scene :Objectives
Graphics: Yes Audio: No
Slide number: 3
Concept: Understanding
Objectives
Performance Based Objectives
At the completion of this course, the phone associates will be able
to identify the goals of the call center department with 100%
accuracy.
The phone associates will be to measure their customer
satisfaction scores with less than 2% errors.
The associates will utilize customer satisfaction scripting with
100% accuracy while speaking with customers.
5. Notes:
This slide is static.
The learners can
utilize the back and
next buttons.
The font is Ariel;
font size 24
The graphic is a clip
art of a professor
Animation: No
Text/Audio Narration:
What do we want for our customers: quality service; answer calls in a reasonable time; listen to our customers; accurate solutions and keep our
promises.
It is important to keep all of these concepts in mind with every customer you speak with. Each customer should feel as if they are your first customer of
the day.
Title: Customer Treatment Scene : Performance Objective
Graphics: Yes Audio: Yes
Slide number: 4
Concept: performance based
objective #1
What do we want for our
department?
Quality service
Answer call in a
reasonable time
Listen
Accurate, prompt
solutions
Keep our promises
Respect
6. Notes:
Graphic of call
center environment.
The learners can
utilize the back and
next buttons.
The font is Ariel;
font size 24
Audio: narrated
from text below.
Animation: No
Text/Audio Narration:
The customer service strategies are staffing, training, management and quality monitors. It is important that the staffing team hire quality candidates;
preferable with previous customer service experience. Training will provide the foundation for the job role and ensure the associates are proficient. Call
center management will keep the associate motivated and continue to grow them for their position. The quality team will coach and mentor the
associates.
Title: Customer Treatment Scene : Customer Service Department Strategy
Graphics: Yes Audio: Yes
Slide number: 5
Concept: Customer Service
Strategy
Service Department Strategy
Staffing________
Hiring the best people
Training Department
Training them well
Call Center Management
Providing a productive work
atmosphere
Quality Monitors_
Monitoring the quality and
the quantity of our work
7. Notes:
The graphic used is
static.
Content font is Arial,
24
The learners can
utilize the back and
next buttons.
Audio: narrated
from text below.
This slide is to test
the associate’s
retention of
information at this
point in the course.
Animation: No
Text/Audio Narration:
Answers to the questions:
1. identifying the goals of the call centers, measuring customer satisfaction scores and utilizing customer scripting with 100% accuracy
2. Quality service, answer call in a reasonable time, listen, accurate, prompt solutions, keep our promises and respect.
Title: Customer Treatment Scene :Knowledge Checkpoint
Graphics: Yes Audio: No
Slide number: 6
Concept: Quiz
1.Name one of the goals for the
customer treatment course?
2.Provide three of the six
departmental goals for our
customers?
8. Notes:
Content font is
Arial, 24
The learners can
utilize the back and
next buttons.
Audio: narrated
from text below.
Sample questions of
what could appear on
a survey.
The graphic is an
example of a
customer survey.
Animation: No
Text/Audio Narration:
It is seen as a key performance indicator within business . They focus employees’ on the importance of fulfilling customers’ expectations. It is essential
for businesses to effectively manage customer satisfaction. To maintain consistency we are asking all phone associates to provide the same scripts
while speaking with customers.
Title: Customer Treatment Scene :Customer Satisfaction
Graphics: Yes Audio: Yes
Slide number: 7
Concept: Customer Satisfaction
Customer Satisfaction
Ever wonder what customers are saying?
Did the customer service agent sound
confident?
Was the agent helpful?
Would you recommend this service to
someone else?
9. Notes:
Content font is
Arial, 24
The learners can
utilize the back and
next buttons.
Audio: narrated
from text below.
The graphic is
representational of
management
congratulating a job
well done.
Animation: Yes/No
Text/Audio Narration:
Customer Service takes several opportunities to develop a quality service environment through rewards, praise, and celebration.
With Customer Service expectations continually rising, the wider community is becoming aware of the value and role that Customer Service plays in
achieving business success. With Customer Service expectations continually rising, the wider community is becoming aware of the value and role that
Customer Service plays in achieving business success.
Title: Customer Treatment Scene : Recognition and Awards
Graphics: Yes Audio: No
Slide number: 8
Concept: Recognition & Awards
Award and Recognition
Ideas
Step Increase Program
Customer Satisfaction
Bonus
Quarterly Awards
Ceremonies
10. Notes:
Content font is
Arial, 24
The learners can
utilize the back and
next buttons.
Audio: narrated
from text below
This slide is a
summation of what
role the learners
can play in
customer
treatment/good
customer service.
Animation: No
Text/Audio Narration: Where do you fit into the BIG picture? Put in the time, concern, and thought needed to accomplish your
tasks; They will learn from your work ethic, your modeling, and your experience; Be a great example of how the company treats
its customers and how we should treat each other; The Team Manager is responsible for reacting to all issues; Do not isolate
your thinking to your team; Customer satisfaction is our number one priority
Title: Customer Treatment Scene : Conclusion
Graphics: Yes Audio: Yes
Slide number: 9
Concept: Conclusion
:
Where do you fit into the BIG picture? Here are a
few ways you can impact the BIG picture:
Work Efficiently
Build People
Stay Close
Accountability
Think Globally
11. Notes:
The learners will
take a ten question,
multiple choice
assessment to gage
their knowledge and
check retention of
information. The
expectation is a grade
of 90% +.
Content font is Arial,
24
The learners can
utilize the back and
next buttons.
Audio: narrated
from text below
Animation: No
Text/Audio Narration:
At this point, the learners will be expected to take a ten question assessment of the information learned. If there is a need to go back to previous slides to
answer questions, they can click on the back buttons.
Title: Customer Treatment Scene :Assessment
Graphics: No Audio: No
Slide number: 10
Concept: Assessment