3. Review
What are the two ways we learned to use
your voice effectively?
- stressing words
- making pauses
1. Clearly, we need to look at this again.
2. In my opinion//we should go//into other
markets.
3. Finally// let me come back to the key
points//of my talk.
4. • What is our checklist for
conclusions?
1. Signal the end of your talk.
2. Summarize the key points.
3. Highlight one important point.
4. Explain the significance.
5. Make your final statement.
5. UNIT 6 – ANY QUESTIONS?
Listening Exercise – page 50 – 51
Exercise 1
She doesn’t answer the question: 1
She doesn’t answer: 3
She doesn’t know the answer: 4
She doesn’t understand the question: 2
Exercise 2
1.happy to answer; do you mean; mentioned earlier
2.Would you mind; quite understand
3.another question; don’t mind; Actually
4.Could you tell us; I’m afraid; could answer
6. Dealing With Questions
a: 3. 6. 9
b: 1. 2
c: 4. 5. 7. 8
Exercise 4
1.Are there any questions
2.Could you give us
3.Would you mind
4.No, no, not at all
5.May I ask
6.Go ahead
7.I’d be interested
8.I suggest you speak to
9.Excuse me
10.Does that mean
7. ASKING POLITE QUESTIONS
Exercise 5
3. how we compare with other firms?
4. whether we will cooperate with our branches in the UK?
5. how she arrived at those results?
6. if/whether there are any figures to back this up?
1.a
2.b
3.e
4.c
5.f
6.d
10. Reforming Questions
Exercise 10
1.I see, so what you’re asking is: How can we be sure to meet
the deadline?
2.If I understand you correctly, you want to know whether we
will get support from headquarters.
3.If I could just rephrase your question, you’d like to know how
this will work.
4.You’re asking me whether we can rely on them.
5.OK, let me just rephrase your question so everybody can
hear it. You want to know the most effective way to reduce
costs.
11. REFORMING QUESTIONS
Exercise 11
1.Perhaps we can get back to that point later.
2.I’m afraid I can’t answer that question.
3.If I’ve understood you correctly, you’d like to know
how the system works.
4.I’d be interested to know if we can meet the
deadline.
5.May I ask how you arrived at those figures?
6.I suggest you speak to Sarah from the marketing
department.
12. Checklist for Questions
1. Listen carefully.
2. Make sure you have understood the question correctly.
3. Reformulate the question in your own words.
4. If you want to postpone the question, say why politely.
5. If you don’t answer the question, say so and offer to find out.
6. Answer irrelevant questions politely but briefly.
7. Check that the questioner is satisfied with your answer.
15. FINAL PRESENTATION
1)Print off “Grading Rubric” from Facebook
2)Fill out “Presentation Trainer” and bring it
to class for your presentation
3)Fill out 2 “Checklist – Feedback” (1 self, 1
peer) – DUE FRIDAY
4)Bring a camera/phone to record your
presentation if you can.
