MuleSoft's Newest Features and How Your Nonprofit Organization Can Use Them

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Non Profit User Group
Mary Grace Davis, Customer Success Manager
Pearl Pongsuppat, Client Solutions Engineer
September 2022

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Agenda
● Introduction
● Product Roadmap Discussion
● Q & A / Feedback

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Welcome to the Nonprofit Meetup
Group!
Share MuleSoft and integration best practices across non-profit
organizations and industries
Discuss Lessons learned
Deep dive of product topics

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We Want to Learn More About You!
PollEv.com/pearlpongsuppat285
What is your role?

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Forward-looking statements
This presentation contains forward-looking statements about the Company’s financial and operating results, which may include expected GAAP and non-GAAP
financial and other operating and non-operating results, including revenue, net income, earnings per share, operating cash flow growth, operating margin
improvement, expected revenue growth, expected current remaining performance obligation growth, expected tax rates, stock-based compensation expenses,
amortization of purchased intangibles, shares outstanding, market growth, environmental, social and governance goals, expected capital allocation, including
mergers and acquisitions, capital expenditures and other investments, expectations regarding closing contemplated acquisitions and contributions from
acquired companies. The achievement or success of the matters covered by such forward-looking statements involves risks, uncertainties and assumptions. If
any such risks or uncertainties materialize or if any of the assumptions prove incorrect, the Company’s results could differ materially from the results expressed
or implied by the forward-looking statements it makes. The risks and uncertainties referred to above include those factors discussed in Salesforce’s reports filed
from time to time with the Securities and Exchange Commission, including, but not limited to: risks associated with our ability to successfully integrate Slack
Technologies, Inc.’s operations; our ability to realize the anticipated benefits of the Slack Technologies, Inc. transaction; the impact of Slack Technologies, Inc.’s
business model on our ability to forecast revenue results; disruption from the transaction making it more difficult to maintain business and operational
relationships; the impact of, and actions we may take in response to, the COVID-19 pandemic, related public health measures and resulting economic
downturn and market volatility; our ability to maintain service performance and security levels meeting the expectations of our customers, and the resources
and costs required to avoid unanticipated downtime and prevent, detect and remediate performance degradation and security breaches; our ability to secure
and costs related to data center capacity and other infrastructure provided by third parties; our reliance on third-party hardware, software and platform
providers; the effect of evolving domestic and foreign government regulations, including those related to the provision of services on the Internet, those related
to accessing the Internet, and those addressing data privacy; current and potential litigation involving us or our industry, including litigation involving acquired
entities such as Tableau; regulatory developments and regulatory investigations involving us or affecting our industry; our ability to successfully introduce new
services and product features, including any efforts to expand our services beyond the CRM market; the success of our strategy of acquiring or making
investments in complementary businesses and strategic partnerships; our ability to compete in the market in which we participate; the success of our business
strategy and our plan to build our business; our ability to execute our business plans; our ability to continue to grow unearned revenue and remaining
performance obligation; the pace of change and innovation in enterprise cloud computing services; the seasonal nature of our sales cycles; our ability to limit
customer attrition and costs related to those efforts; the success of our international expansion strategy; the demands on our personnel and infrastructure
resulting from significant growth in our customer base and operations; our dependency on the development and maintenance of the infrastructure of the
Internet; our real estate and office facilities strategy and related costs and uncertainties; fluctuations in, and our ability to predict, our operating results and
cash flows; the variability in our results arising from the accounting for term license revenue products; the performance and fair value of our investments in
complementary businesses through our strategic investment portfolio; our ability to protect our intellectual property rights; our ability to develop our brands;
the valuation of our deferred tax assets and the release of related valuation allowances; uncertainties regarding our tax obligations in connection with potential
jurisdictional transfers of intellectual property; uncertainties regarding the effect of general economic conditions; and risks related to our debt and lease
obligations.

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Product Highlights
Q2 2022

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Product roadmap agenda
2
Universal API Management - Flex
Gateway & API Governance
Unlocking IT productivity
MuleSoft Automation
1
CloudHub 2.0
3 Highest security standards
Everyone can innovate

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Thank you
MuleSoft Automation

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New
customer
behaviors
Teams look to automation to transform how
they work and deliver customer experiences
Higher
customer
expectation
s
9
90%
of organizations see increased
demand for automation from
business teams
95%
of IT leaders are
prioritizing automation
New
operating
models

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COMPOSER
ANYPOINT
PLATFORM
MuleSoft Automation Package
Create better customer and employee
experiences
Seamlessly automate work
across docs, images, modern & legacy apps
Realize value faster
across your business through clicks not code
Accelerate innovation
securely & reliably through Anypoint Platform
RPA
New

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Meeting all of our customers’ automation needs
Governance
+
Security
SaaS
Composer
RPA
Docs
Images
Anypoint
Platform
Cloud On-prem Custom
Legacy
System
integration
Process
automation
Human task
automation
Governance
& Security
Business
Teams
IT teams

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Automate any process and task for any team
Capture and automate your workflows instantly – whether
through a UI, document, or image – with point-and-click
tools
Collaborate with a governed, guided experience
Empower business and IT teams to collaborate with ease
and break silos in every step of your automation journey
Enable end-to-end automation at scale
Reuse and compose RPA securely with Salesforce C360,
Anypoint Platform, and Composer
GA
H2’2022
NEW
MuleSoft RPA
Automate repetitive workflows for every team

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Common repetitive tasks
Moving folders and files
MuleSoft RPA
Email interactions Preparing, manipulating,
merging data
Logging in/out from apps Filling out forms Remote desktop

14. Start/invoke RPA
process on
schedule
Scan
mailbox
Identify emails with
attachments and
process all attachments
Workflow
Composer
RPA
If RPA data valid,
create Netsuite
Donation Record
RPA
Donation Order Automation
Example Scenario: The procurement team wants to check the email inbox for emails with attached
donation orders. If a new donation order email is present, the user wants to download the file and
create a Netsuite invoice or sales order based on it. User might also want to add the order details
such as vendor and order total to a Google sheet.
Receive RPA
data
Aggregate & pass
the donation
data
If RPA data valid,
insert donation
data to a Google
sheet

15. Receive
Salesforce data
Use the data received from
Composer to update legacy EHR
system
Workflow
Composer
RPA
A new Salesforce Case
is created or updated
RPA
Sync accounts/cases
Example Scenario: The Administrative staff at a nonprofit organization wants to automatically
update customer data across Salesforce CRM and legacy EHR system. When a Case is created or
updated in Salesforce, this information should sync with legacy systems.
Invoke RPA
process

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Thank you
API Management

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Manage and secure any API, built and deployed anywhere
Universal API management on Anypoint Platform
● Accelerate application delivery
● Implement modern architectures
● Gain consistent security and quality
● Create vibrant ecosystems

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What are the new entry
points?
Who are we targeting? What is the message I
can land with?
What’s our offering?
Build connected experiences
by integrating apps, systems
or data
IT Decision Maker
Gain visibility into all APIs
Support diverse API protocols
API Designer UPDATE
Anypoint Platform CLI UPDATE
Modernize architectures
and applications
Developer NEW
(API owner)
Implement modern
architectures
Flex Gateway NEW
Operate consistently in
hybrid/multi-cloud
environments
IT Decision Maker UPDATE Govern APIs without slowing
development
API Governance NEW
API Manager UPDATE
New revenue streams and
business models with APIs
API Product Manager NEW
Create vibrant API
ecosystems and support
API-driven business models
API Experience Hub IN H2
UAPIM: New entry points and new personas

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Ultrafast API Gateway to control and secure any API
Launched: Anypoint Flex Gateway
19
Build responsive experiences: Reduce
application response times and lower costs with
high performance on a small footprint
Extend and centralize management: Manage
any service — no matter the size, language or
cloud — with one flexible gateway
Deploy with flexibility and efficiency: Deploy
to virtually any target using web interface or via
CI/CD with declarative configurations

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Operationalize API governance: Govern every
API to comply with industry regulations and
internal standards without friction
Improve API conformance continuously:
Identify APIs not conforming to quality
standards in a glance and notify owners
seamlessly
Enable developers to maintain speed:
Self-serve governance rules and automate
validations in API Designer or through CI/CD
Launched: Anypoint API Governance
Ensure consistent security and quality
without sacrificing development speed

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Usage reports provide transparency for capacity planning
around API Usage.
Reports are refreshed monthly on the 5th of each month.
You can toggle between months to gather more insights on
your usage.
API Governance usage reports
● Track the maximum number of APIs governed in a
given month per business group
API Manager usage reports
● Track the maximum number of API instances deployed
in a given month per business group, environment, and
runtime
New Usage Reports Added
New - September 5th
API Governance and API Manager reports available Sept
5th
21

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Discover APIs: Automatically
discover any API using CI/CD
pipelines
Improve API visibility: Extract
relevant metadata and
documentation
Single source of truth: Catalog
APIs in Anypoint Exchange for a
centralized repository for API assets
and best practices
Launched: Anypoint API Catalog CLI
Automatically catalog any API using CI/CD for universal visibility

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Thank you
CloudHub 2.0

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Get started fast: Set up environments quickly
with simplified config for private spaces and
network connectivity
Lightweight Isolation: Taking advantage of the
new container based architecture for
lightweight application isolation
Implement tighter security controls: Simplify
static IP management and customize outbound
firewall rules at the private space level
Streamline your operations: Reduce
management overhead for dedicated load
balancer and ingress with new auto-provisioning
and auto-scaling
CloudHub 2.0
New - H2 2022
Ensure consistent security and quality without sacrificing development speed

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What does this mean for CH 1.0 customers?
● CloudHub 2.0 is the next generation of our platform
and it’s recommended that everyone begin evaluating
the platform and its benefits as soon as possible
● New deployments can be deployed in either shared or
new private spaces
● Customers can continue to use CloudHub 1.0 until
further notice
● In a future release, there will be a tool created to assist
in CloudHub 1.0 to CloudHub 2.0 migrations
Key Details

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Replicas
CloudHub 2.0 Features
Dedicated instances of Mule runtime engine that run your integration applications on
CloudHub 2.0
Similar to the concept of CloudHub 1.0 workers
Each replica has the following features:
Capacity - Each replica has a specific amount of capacity to process data. Capacity is
determined by the number of vCores assigned to the replica.
Isolation - Each replica runs in a separate container from every other application.
Manageability - Each replica is deployed and monitored independently.
Locality - Each replica runs in a specific global region, such as the US, EU, or Asia-Pacific.

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Summary of What’s Coming
2
Anypoint Flext Gateway Anypoint Code Builder Accelerators Updates
Flex Gateway on CloudHub Anypoint DataGraph Connector Updates
Anypoint API Governance Data Works
API Experience Hub Anypoint Partner Manager
Unlocking IT
productivity
RPA
Composer
API Sharing
1
Anypoint Runtime Fabric Updates Exchange Assets w/in Anypoint
CloudHub2.0 Access Management Audit log updates
Monitoring for Government Cloud Asset reuse and engagement metrics
on Anypoint
3
Highest security
standards
Everyone can
innovate

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New Feature Resources
MuleSoft Automation
● Automation 101 Webinar: Transforming Your Business For Any Future
● Demo video
● RPA Training
Universal API Management and Flex Gateway
● Product spotlight: Anypoint Flex Gateway
● Anypoint Flex Gateway Overview and Demo
● Anypoint API Governance Overview and Demo
● Universal API Management Training
CloudHub 2.0
● CloudHub 2.0 Overview and Demo
● CloudHub 2.0 Product Spotlight Video
● CloudHub 2.0 Training

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We Want to Hear From You!
PollEv.com/pearlpongsuppat285
What topics would you like to learn more about?

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Thank you