Gandhi Seva Dham by its president Bipin Gandhi writing Narendra Modi for administrative reform.

1. Ref. No.: GSD/117/Sugg/JR/NaMo/2014 Date : 26.05.2014
Hon. Shri Narendrabhai Modi,
Hon’ble Prime Minister,
PMO, 7, Race Course Road, New Delhi.
//Om Namo Namah //
Respected Sir,
Sub.: Administrative Reform – Minimum Govt. Maximum governance
We have great pleasure to inform you that, after you become Prime Minister of India, there is
widespread enthusiasm and happiness everywhere. We were under deep sorrow and
despair under Congress led UPA where peoples issues and concerns taken for granted.
Now there is a joy and hope where we are expecting inclusive growth, employment and
development. Today people of India feel like we got second independence from the
opportunist, divisive, corrupt forces. The anti-incumbency factor against UPA is much bigger
than anybody think due to policy paralysis, administrative failure, corruption and scam,
uncleared file, lack of decision making, taking responsibility at every level. This is not just
saying by corporate India. People of India also started saying and started revolting against
UPA, when the ‘mighty’ Congress party was running away from its responsibility and now the
result is before you. Now to ensure inclusive growth, development and employment on right
track we need to start Administrative Reform. Following are some of the suggestion for your
kind consideration.
• Administrative Reform start with repealing many antiquated laws, rules and regulations.
Abolish many department and reduce role of IAS and more depend on technocrats.
Many unwanted department and Licenses should be abolished where it become a tool
for harassing people and extort money rather than any benefit to them.
• To improve efficiency and better output, CCTV should be installed on all govt. dept.
public places wherever possible, wherever there is goods and service delivery available
esp. with govt. dept.. Online monitoring can be done which is connected through online.
• Right to Record (RTR) should be implemented. People have freedom to record all official
function and there is no need to take permission from any authority. They can take

2. photograph, record audio, video to ensure that the administration function well within
their rights and as per the laid down procedure.
• Single window clearance system with time bound service delivery should be ensured.
Clearing file within the stipulated time frame should be top priority and erring officials
should be penalized. The message should be loud and clear – there should not be any
Red Tape.
• Dedicated phone number, e-mail address, PRO, availability of necessary forms through
offline and online is a must.
• Reduce Licence-Inspector-Permit-Quota raj at all level including directing State govt. to
reduce/ abolish many unwanted laws, depts.., merging with other departments,
redeployment of personnel where there is shortage of personnel to ensure fast service
delivery.
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• Digitization of all records and availability of documents/ information through single
access point in their respective dept.
• Strengthening Public Grievance and Redressal mechanism and ensure better
accountability. Strict implementation of Citizen charter, right to service delivery within the
stipulated time on top of the agenda.
• eGovernance and improve inter-connectivity across all dept. and ministries. Ensure that
the site operations are simple, 24x7, easy accessible and inter connected with various
dept. for quick decision making, transparency in administrative function and ensure
better accountability and time bound delivery.
• Simplification of laws, procedure, administrative languages. Reduce role of IAS and
other administrative officials at all level.
• Reduce Deputies, Assistants, and other supporting staff for IAS, IFS, IPS and let them
connect with video conferencing with their juniors through simple and recordable
solutions through Internet/ Broadband, Mobile and CCTV connectivity. If you look at
Agriculture Ministry, PDS, there are so many IAS officials working and there is no use

3. and Agriculture sector is one of the most corrupt where poor farmers never benefited.
These IAS and their deputies and armies of supporting staff eating the benefit of farmers.
Similarly there are many other area where govt. need to take a serious look and
redeployment of the staff and reduce govt. expenses.
• The role of Govt. should be redefined and limited to selective area like Defense, Home,
Currency and some selected sector.
• Under Narendrabhai Modiji’s govt. we expect role of Govt. should be as facilitator rather
than Regulator, Controller and doing and engaging in business. Let the citizen do
business rather than govt. doing business and create state monopoly and private sector
monopoly. Let the business be done by SME sector rather than crony capitalist which
happened under UPA regime.
• Amending Official Secret Act to ensure better transparency and accountability of govt.
functioning at all level.
• There should be limit for appointing personnel for ministers, MPs, MLAs, IAS, IPS, IFS
and other Gazette officials at govt. expenses and there is no army of civilian appointment
and providing large army of security which all should be limited to reduce govt.
expenditure.
• To improve efficiency, accuracy, quick service delivery the existing staff should be
retrained and redeployed and make them efficient, tech-savvy with e-Governance and
latest technology ensure inter-connectivity, quick access with multiple dept. and in
internal and external processes, there should be time limit fixed. Those failed to provide
service delivery should be penalized. PMO can access record of a particular police
station, gram panchayat, Municipal office through inter connectivity and digitization
programme.
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• Efficiency and merit should be rewarded rather than seniority. The main mantra is
perform or perish. There will not be any compromise on efficiency and merit.

4. • Curtail spending on decorating huge offices, bungalows of babus and reduce Yes man/
orderly at all level including senior armed personnel and depute personnel right place
where they get trained to ensure better efficiency.
• All govt. dept. should ensure that all forms, application formats, agreement formats, vital
information and functioning of depts. Online RTI formats should be made available in
online and the same should be simple and easy to access and download in different
format esp. editable word format to smoothen the processes. There should be offline and
online format available. The main reason is that those who is not accustomed with latest
technology, lack of access on broadband/ internet should be made easy through offline
format and there is no insistence to compulsorily go online. The reason stating here is
that poor and illiterate running pillar to post to get their service delivery from govt. dept.
which never delivered due to complicated procedure and lack of access.
• End of monopoly of service delivery of single dept. and there is a multiple option/
mechanism available where citizen can access the goods/ service delivery relating to
govt. and utility service providers handled by many private players rather than single
private players. The best example is passport seva Kendra (PSK) provided by TCS. Now
getting passport became an expensive and cumbersome affairs and compulsorily go
online and there is no offline mechanism. Tatas made private monopoly and staff
behaving god like manner. The worst part is spoiling the records like Govt. Gazette copy
and other original documents as it is difficult to retain further. In this case, we expect
multiple private players atleast 10 in every city to ensure competition and there is no
private monopoly, or public sector monopoly in service delivery as is happening today.
• Ensure that all service delivery should be made available in city within 2 km radius of
residence which should not be far away and there is an option to get both offline and
online service with multiple service providers and there should be competition among the
players and those want to start such services should be given permission and train them
to reach larger people where govt. don’t need to pay staff salary and other infrastructure
cost.
• The broadband/ internet penetration is much lower and also there is a problem of slow
connection and expensive. To make it more accessible and affordable to common
citizen, need large penetration of fiber optics across the country which need to be done
with immediate effect. The speed need to be increased with most affordable plan. At

5. Rs.100/- to Rs.150/- most attractive unlimited monthly plan with 1 MB speed should be
made available including large penetration of mobile internet and the tariff should be
bring down esp. unlimited plan at the above affordable level. On security aspect also
large internet penetration is much required to assimilate and collect accurate data esp.
tracking criminal and anti people activities.
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• Administrative reform and judicial reform is interlinked where both reform need to be
taken up immediately, otherwise, non-functional and defective judiciary create as a
stumbling block and protect one another which affect growth and development and
challenges to political decision.
• There should be performance appraisal system on monthly basis and there should be
report card for every department/ ministries. Another important decision to fix proper
responsibility, there should be decentralization of power so that each and every action of
babus can be identified and fixed. Proper remedial action can be suggested and also
ensure quick punishment. We mean to say proper distribution of work to ensure
transparency and accountability of bureaucracy.
• There should be e-tendering/ global tendering system with less cumbersome procedure.
On procurement there should be a transparent mechanism and should be need based
rather than luxury and ensure maximum utilisation instead of quickly scraping the
materials as it is widely happening in each and every dept. due to widespread corruption
at all level. All tender should be made break up so that when particular work/ material
not supplied/ or done in time and corruption can be eliminated.
• Call Vendors/ Contractors and other stake holders meeting to understand their difficulty
while dealing with their respective dept. including release of payments in time, and
remedial action as per the suggestion/ recommendations from the Vendors/ Contractors
should be taken into serious consideration.

6. • There is widespread allegation that babus are not available in their respective seats and
engaged in other personal activities during office time. Strict implementation of
attendance in office on time and erring officials should be suspended.
• Transfer/posting/ promotion should not be made available on one particular area for
quite long time, and those holding post for more than three years should be transferred
to other zone.
• Many officials float their own company in the name of their kin/ friends etc. to award
various contract. It is a widespread corruption which also needed to be stopped.
• Implementation of Janlokpal in all dept. in right spirit which also include judiciary and
utility service providers/ corporate firms to addressing corruption issue in the days to
come.
Expecting an affirmative action on various reformation and we extend our full co-operation
and unconditional support for your future endeavour.
Thanking you with warm regards.
Vande Matheram
Very truly yours,
Bipin Gandhi
President – Gandhi Seva Dham

7. • There is widespread allegation that babus are not available in their respective seats and
engaged in other personal activities during office time. Strict implementation of
attendance in office on time and erring officials should be suspended.
• Transfer/posting/ promotion should not be made available on one particular area for
quite long time, and those holding post for more than three years should be transferred
to other zone.
• Many officials float their own company in the name of their kin/ friends etc. to award
various contract. It is a widespread corruption which also needed to be stopped.
• Implementation of Janlokpal in all dept. in right spirit which also include judiciary and
utility service providers/ corporate firms to addressing corruption issue in the days to
come.
Expecting an affirmative action on various reformation and we extend our full co-operation
and unconditional support for your future endeavour.
Thanking you with warm regards.
Vande Matheram
Very truly yours,
Bipin Gandhi
President – Gandhi Seva Dham