CHRAGG Presentation during the ICT4Democracy in East Africa Workshop December 2012 Improving Commission’s service delivery to the Citizen, in Tanzania, WILFRED WARIOBA Head of Management information The Tanzania Commission for Human Rights and Good Governance (CHRAGG)

1. SMS for human rights system
Improving Commission’s service delivery to the Citizen
WILFRED WARIOBA
Head of Management information
ICT4Democracy Workshop, December 4-5th ,2012

2. Tanzania
Tanzania is a country located in East Africa, it is Population – 44,841,226 – 2010
a Land of Mount Kilimanjaro and Serengeti Rural: Urban – 80%:20%
Its has a size – 945,000 sqkms Literacy rate – 60%
Neighbours – 8 countries Languages – English and Swahili
Tribal dialects – about 120

4. The Commission
The Commission for Human Rights and Good Governance
(CHRAGG) is an independent government institution.
Established as the national focal point institution for the
promotion and protection of human rights and duties as
well as good governance in Tanzania.
Commission has about six (6) offices throughout the
country, serving more than 30 regions, with only 220 staff
in total. As mentioned earlier, the country is big with
challenging infrastructure.

5. SMS for human rights system project
The Commission this month will be deploying a Short
messaging System which is embedded to an existing
computerized Case Management System.
This system will enables Citizen to report human rights
violations from anywhere in the country through the use of
text messages from simple mobile phone.

6. The project is jointly funded with
Government of the United Republic of
Tanzania and SPIDER –Sweden. Spider is
a resource center for ICT for Development
(ICT4D).

7. PROJECT OBJECTIVES
To develop and implement short messaging System (SMS) features to an existing
Complaint Handling System to allow the citizen to instantly report to the Commission
human rights violation and contravention of good governance principles via SMS
technology.
To enhance timely access to justice
To demonstrate that visibility of complaints and citizens are encourages to use rule of
law
To demonstrate the effectiveness of a public-private partnership model
To make CHRAGG visible

8. Collaboration with Network –Learning our partner work

9. Feasibility study

15. Infrastructure

20. Testing
SMS to 0754460259
Total of 888 text
messages have been
communicated.

22. Security
It is a challenge but …
ID No.
Time Stamp
Phone Number
Status (i.e Received or sent?)
Message(the actual Message

23. Challenges includes: -
Inadequate budget to carry out the outreach program
Reluctant from mobile phone vendors to give free toll number
Reluctant among staff who are worried about technology change
Inadequate working facilities such as computers

24. Way forward: -
Use government budget
To continue seeking for funds from donors
Last but not least to ensure that the system is full implemented one year after
the launching !!

25. Launching
We expect to official Launch the system
on 10th of December 2012, This is the
Human Right Day
If we are luck the president will officiate
it,

26. THANK YOU
Wilfred Warioba
Head of Management information System
CHRAGG
Wilfred.warioba@chragg.go.tz
www.chragg.go.tz