The document discusses strategies for reducing administrative costs associated with invoice processing, emphasizing the importance of invoice verification to enhance efficiency. It details a tiered approach to invoice compliance, highlighting the three levels of verification: basic compliance, valid data checks, and accurate calculations. The text also outlines cost-saving opportunities through automation, duplicate filtering, and product-price verifications, ultimately advocating for a tailored approach to billing and payment solutions.

1. Administrative Cost Savings through Invoice Verification

2. The cost of doing business. The average company spends between three to 15 dollars processing a single invoice. An overwhelming factor contributing to this recurring corporate cost is the paper invoice, which continues to account for 95 percent of all business-to-business invoicing practices in Europe and the United States 1 . Approximately 13 percent of all invoices encounter a processing road block 2 . Strategic invoice verification processes can reduce the cost to produce transactions. 1 http://www.unece.org/press/pr2007/07trade_p02e.htm 2 Gartner industry estimate. 2003. http://www.gartner.com/press_releases/pr24june2003e.html

3. Transaction data defined. The data captured during a transaction is merchant-dependent. However, the detail of transaction information required to facilitate payment is reliant upon corporate accounts payable procedures.

4. The tiered approach. Three levels of invoice verification Invoice compliance Bill duplicate filters Product-price verifications Each tier represents an organizations procurement process and the level of verification needed to ensure accuracy.

5. Invoice compliance: Level I. Level I data is basic transaction data received by consumers on a consolidated monthly credit card bill which includes total purchase amount, the date of purchase, the merchant’s name, date charge/credit was processed by the vendor.

6. Invoice compliance: Level II. Level II data includes all of level I data and has the potential to add sales tax amount, additional merchant information, purchase order info and other basic data elements.

7. Invoice compliance: Level III Includes Levels I and II data and has the potential to provide line-item detail which includes unit cost, quantities, unit of measure, product codes, product descriptions, ship to/from zip codes, shipping costs, VAT amounts, order date, discount, purchase order number, and other data elements. Level III data provides the management team with a clearer understanding of how funding is utilized within a government organization and the opportunity to leverage total spend with a supplier for more advantageous product pricing as well as recovering taxes and unauthorized charges.

8. Invoice compliance. This first level of invoice verification ensures that invoices submitted for payment are compliant with corporate policies. Complete Valid Accurate

9. Invoice compliance: complete. The most basic form of invoice compliance is ensuring that the invoice submitted is complete. All data fields required to process transactions are provided. More detailed information itemized prior to releasing payment. Invoices that do not meet the customer’s basic data requirements should be rejected prior to invoice submission. By automating this process, the administrative costs associated with manual exception management is significantly decreased.

10. Invoice compliance: valid. Once it is confirmed that all required data fields have been completed, the next level of invoice verification requires that information provided be valid. Purchase Order (P.O.) number should adhere to the buyer’s formatting standards. Transaction date should adhere to universal date formatting and represent an accurate historical date. Merchant or customer identifier must match an existing record within the accounting database.

11. Invoice compliance: accurate. If valid data has been submitted for all of the required invoice fields, the system should then check for accuracy. Price x quantity = subtotal Percentage sales tax x subtotal = sales tax charged Subtotal + sales tax = total

12. Bill duplicate filters. Filtering processes reduce the number of duplicate invoices submitted to an accounts payable department. Minimizes accounts payable workload. Increases efficiency and reconciliation processes in 87 percent of organizations studied 3 . Offers cost savings and staff reduction opportunities in 76 percent of organizations 3 . 3 Association for Financial Professionals. Electronic Payments Survey. 2008. pg 3, 12.

13. Product-price verifications. The processes to determine that the price charged is appropriate for the product purchased are numerous, and it is at this point in rule-development that verification procedures can become extremely complex. Contract price verification Product-price tolerances Merchant-product verification

14. Product-price verifications: Contract price verification. If an existing contract for the specified product exists between the customer and the merchant, the system identifies the transaction as a contracted purchase and ensures that only approved products are purchased against the existing contract. The billing and payment system then verifies that the price charged matches the fee specified in the contract.

15. Product-price verifications : Product-price tolerances. If your organization is likely to purchase a specific set of products regularly, your transaction database can be built to understand the typical price range for a specific product and flag purchases made outside of that product’s minimum and maximum price threshold. The system should track both high and low tolerances to ensure that settlement is not conducted on an erroneous transaction that will later be corrected or reprocessed.

16. Product-price verifications: Merchant-product verification. Additionally, the transaction database for a billing and payment program can be built to understand that your employee did not purchase a new luxury sedan from the local stationary shop nor a ream of paper from the local car dealership. Merchant-product verifications can be based upon merchant standard industrial classification (SIC) codes, geographic location, or other similarities between collections of suppliers.

17. Cost savings that cannot be taken for granted. Rejected invoices or invoice disputes create unnecessary repetition within the payment process. An effective invoice processing solution can significantly reduce the cost to process transactions and eliminate man-hours currently dedicated to invoice dispute and resolution – a cost-savings that should not be undervalued.

18. Multi Service. Innovation Where it Matters. Multi Service specializes in the design, implementation and management of custom billing and payment solutions. The company collaborates with clients to isolate specific commercial credit and payment issues, identify measurable portfolio growth goals, and design a tailored private label payment solution Thank you for your interest in this free presentation. We welcome your comments, feedback and suggestions. Please consider sending us a note about how this presentation has helped you. Check out the Multi Service commercial payments blog at multiservice.com. If would like to contact a private label business development analyst directly, you can call +1-913-451-2400 or email [email_address] .