Adjusting UX Research for Agile Practices

Hello
All Things Open!
Advanced Aerial Photography

Adjusting
UX
Research
for an
Agile
World
@MandaLaceyS | #AllThingsOpen

Pivoting is magical.
@MandaLaceyS | #AllThingsOpen

Collaboration is king.
@MandaLaceyS | #AllThingsOpen
W

You can’t measure
learning in lines of
code.
@MandaLaceyS | #AllThingsOpen

No dedicated time
often means no time at
all.
@MandaLaceyS | #AllThingsOpen

Let me tell
you a
secret.
@MandaLaceyS | #AllThingsOpen

There’s no such
thing as the
“right way”
to do research
in Agile.
@MandaLaceyS | #AllThingsOpen

THREEFIVETWO/@MANDALACEYS
11
We’re all
special
snowflakes.
Yep.
@MandaLaceyS | #AllThingsOpen

Team Makeup
@MandaLaceyS | #AllThingsOpen

Cross-functional for
all.
Back end dev Front end dev UX designer QA testerBack end devUX researcher
@MandaLaceyS | #AllThingsOpen

Back end dev Front end dev UX designer QA testerBack end devUX researcher
@MandaLaceyS | #AllThingsOpen
Cross-functional for
all.

Front end dev UX designer QA testerBack end devUX researcher Back end dev
@MandaLaceyS | #AllThingsOpen
Cross-functional for
all.

Second best.
Research
Team
Back end dev Front end dev UX designer QA testerBack end dev
Back end dev Front end dev UX designer QA testerBack end dev
Back end dev Front end dev UX designer QA testerBack end dev
@MandaLaceyS | #AllThingsOpen

UXICORN
Back end dev Front end dev
QA tester
Back end dev
Back end dev Front end dev
QA tester
Back end dev UXICORN
It’ll do. But…
@MandaLaceyS | #AllThingsOpen

How much do you love this thing I made?
@MandaLaceyS | #AllThingsOpen

Please no.
UXICORN
Back end dev Front end dev UX designer QA testerBack end dev
Back end dev Front end dev UX designer QA testerBack end dev
Back end dev Front end dev UX designer QA testerBack end dev
@MandaLaceyS | #AllThingsOpen

Setup and logistics
@MandaLaceyS | #AllThingsOpen

Make research a part of the schedule.
@MandaLaceyS | #AllThingsOpen

And hold it sacred.
@MandaLaceyS | #AllThingsOpen

But. Don’t lose sight of the big picture.
@MandaLaceyS | #AllThingsOpen

Allow self-scheduling.
@MandaLaceyS | #AllThingsOpen

Make your own panel.
@MandaLaceyS | #AllThingsOpen

Research Planning
@MandaLaceyS | #AllThingsOpen

Write
specific
hypotheses
to narrow
scope.
@MandaLaceyS | #AllThingsOpen

If we [do, build, provide x thing],
then [these people]
will [some desirable outcome].
We’ll know when [actionable metrics].
@MandaLaceyS | #AllThingsOpen

PROTIP
The more specific your
hypothesis, the easier it will be to
plan research
AND come to conclusions.
@MandaLaceyS | #AllThingsOpen

Use
Franken-
methods.
@MandaLaceyS | #AllThingsOpen

Balance
flexibility
and
rigor.
@MandaLaceyS | #AllThingsOpen

When in
doubt,
recycle.
@MandaLaceyS | #AllThingsOpen

Share the load.
@MandaLaceyS | #AllThingsOpen

Pro tip:
Bribery is
OK
@MandaLaceyS | #AllThingsOpen

Data Analysis and
Integration
@MandaLaceyS | #AllThingsOpen

Include
everyone
in
sessions
and
analysis.
@MandaLaceyS | #AllThingsOpen

Reminder
If you set a specific, targeted
hypothesis, analyzation is easier.
@MandaLaceyS | #AllThingsOpen

1) Stay the
course.
@MandaLaceyS | #AllThingsOpen

2) PIVOT!
PIVOT!
PIVOT!
@MandaLaceyS | #AllThingsOpen

Sometimes the
next path is
really clear.
@MandaLaceyS | #AllThingsOpen

41
Sometimes…not.
@MandaLaceyS | #AllThingsOpen

Find
solutions
together.
Awesome image from WOCinTech Chat @MandaLaceyS | #AllThingsOpen

Find
simple
ways to
keep
everyone
in the
loop.
@MandaLaceyS | #AllThingsOpen

Remember
to add
takeaways
to the
backlog.
@MandaLaceyS | #AllThingsOpen

Thank you!
@MandaLaceyS
stockwellstrategy.com

Agile software development practices continue to dominate organizations and user experience research and strategy are more necessary than ever, but incorporating research doesn’t always jive with the established practices of Agile. Many of us are still at a loss for making research happen in Agile settings. This session will cover recommendations for setting up the logistics to best facilitate research and specific tips to plan, run, and analyze research effectively within an Agile environment. Introduction with a brief summary of Agile development practices and the specific challenges the practices present for those us trying to incorporate research well Lack of dedicated discovery time Focus on working software as measure of progress Team structure double-edged sword For each section I’ll tell a little story about times these things have bitten me in my own work I’ll then transition into discussions of solutions for those challenges, making specific suggestions around the following areas: Team makeup: I’ll suggest that when at all possible, it’s great to have both a full time designer and researcher on each cross functional team. More realistically, there will be one full time designer and a floating researcher. At a minimum, I suggest having at least one UX person of some kind on each team and having them pair up across projects to help fight bias in their research efforts. Setup and logistics: I’ll talk through some of the boring, practical, but extremely useful logistical elements of making research run smoothly in an Agile environment, including setting a research cadence and setting aside time every sprint, building a database of participants, and allowing self-scheduling of sessions. I’ll also talk about the option to use unmoderated tools with panels, which will lead into a discussion about how to adapt specific methods. Research planning: I’ll talk about narrowing the scope of research to answer specific questions, borrowing from Lean Startup to craft assumption-based hypotheses. I’ll then go into discussion about choosing or altering methods to maintain reasonable rigor in the limited time, and put the focus on conducting iterative rounds of similar research. Data analysis and integration: I’ll then discuss ways to involve the team throughout the process so that everyone learns together, rather than it being the onus of a UXer to do research separately and then spend time teaching and convincing the team. I’ll talk the logistics of having frequent debriefs and discussing UX findings during retrospectives, and focusing on creating solutions together.

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Getting the Right Research Participants | UXNZ2017

There are more and more ways to recruit participants for research, which also means there are more and more ways to get the wrong people in your studies. Including the wrong participants in your research can waste your time, give you false confidence, or even cause you and your teams to make the wrong decisions moving forward. Sometimes you find the perfect people to research but they don’t want to participate at all or stop part way through. Come to this session to get a detailed understanding of pros and cons of using existing users as participants, intercepting people's workflows, or using market research or tool panels to find participants. We’ll also cover best practices for screening and incentivizing participants so you can make sure your research efforts are as effective as possible.

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Developers building applications on Kubernetes today are being asked to not just code applications -- they are also responsible for shipping and running their applications, too. We often talk about needing a Kubernetes platform, but are we really looking for a PaaS? Or instead, are we looking for some kind of developer control plane with a Goldilock-sized collection of tools that provides just the right amount of platform? This talk will look back on my experience of building platforms, both as an end-user and now as part of an organization helping our customers do the same. We’ll wrap this talk with a walk-through of the CNCF ecosystem through the developer control plane lens, and look at what’s next in the future of this important emerging category.

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Using UX Skills to Craft Your Career

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There are more and more ways to recruit participants for research, which also means there are more and more ways to get the wrong people in your studies. Including the wrong participants in your research can waste your time, give you false confidence, or even cause you and your teams to make the wrong decisions moving forward. Sometimes you find the perfect people to research but they don’t want to participate at all or stop part way through. Come to this session to get an understanding of pros and cons of finding participants yourself using existing users, intercepting live visitors, or using market research or UX tool panels to find participants. We’ll also cover best practices for screening and incentivizing participants so you can make sure your research efforts are as effective as possible.

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