The document discusses consumer behavior and the factors that influence it. It defines consumer behavior as the study of how, what, why, and when people buy products. The key factors discussed are cultural and social influences like culture, social class, family, and demographics. It also examines psychological influences on consumer behavior like perception, learning, motives, attitudes, and lifestyles. The document outlines the consumer decision making process as need recognition, information search, evaluation of alternatives, purchase decision, and post-purchase evaluation.

1. SHRI YOGENDRA SAGAR
INSTITUTE OF
TECHNOLOGY AND
SCIENCE
PRESENTED BY:
MEGHA OMSHREE KUMAWAT
KALPANA SILAWAT
NAMRATA KOTHARI
MBA II YEAR 2013-15
CONSUMER BEHAVIOUR

2. CONSUMER BEHAVIOR
 The study of how people buy, what they buy, why they buy and when
they buy.
 It attempts to understand the buyer decision making process, both
individually and in groups.

3. CONSUMER AUDIENCE
 The people who buy or use products to satisfy needs or wants.
 Types of consumers
 Those who buy the product
 Those who use the product
 Target Audience
 Those individuals who will receive the advertising message

4. FACTORS AFFECTING CONSUMER BEHAVIOR
Cultural and Social
Influence
 Culture
 Social Class
 Reference groups
 Family
 Demograhics
 Geography
Psychological Influence
 Perception
 Learning
 Motives
 Attitudes
 Lifestyles

5.  Culture
 Based on norms and values
 Norms – boundaries a culture establishes for behavior
 Values - broad preferences concerning appropriate courses of action
or outcomes
 Directly influences buying behavior
CULTURAL AND SOCIAL INFLUENCES

6.  Social Class
 Determined by factors like income , wealth, education, occupation,
family prestige, value of home, and neighborhood
 It is assumed that people in one class buy different products than
any other class for different reasons
 Family
 Family consists of two or more people who are related by blood,
marriage or adoption and live in the same household.
 Family helps develop a lifestyle (how you spend time and money
and the kinds of activities you value)

7.  Demographics
 Are statistical, personal, social and economic characteristics of a
population including
 Age
 Gender
 Education
 Income
 Occupation
 Race/ ethnicity

8.  Perception
 The process by which we receive information through
our five senses and assign meaning to it.
 3 sets of influences shape perception
 The physical characteristics of the stimuli
 The relationship of the stimuli to the surroundings
 The person’s state of mind.
 Some stimuli are selected over others
 Selective perception
 Screening out some information that does not interest us and
retaining that information that interests us.
PSYCHOLOGICAL INFLUENCES

9. PSYCHOLOGICAL INFLUENCES
 Selective exposure
 Seeking information that is in line with our beliefs, values,
experiences, biases, attitudes.
 Selective distortion
 Changing the meaning of information that is conflicting with
our beliefs
 Selective retention
 The process we go through to retain information

10.  Lifestyle
 The way a person spends his time and money and the activities
he likes to perform.
PSYCHOLOGICAL INFLUENCE

11. Post Purchase Evaluation
Purchase Decision
Evaluation of alternatives
Information Search
Need Recognition
BUYER DECISION PROCESS