active listening activities

1. The Power
of Active
Listening
By Priyanshi Rungta
01814202022
BCA 4M

2. INDEX
• Why?
• What?
• How?
• Useful tips
• Some important quotes
• Bibliography

4. What is Active Listening?
Active Listening means that you are seeking
to understand. You make sure that you are
getting the correct message without passing
judgment.
15-20 minutes is active
listening span!!

5. Active Listening (4 Steps)
1. Listen
2. Question
3. Reflect-Paraphrase
4. Agree/disagree

6. “Listening” involves an awareness of:
Words (what) +
Tone of voice (how) +
Body language (how)
What kind of behavior do you do when you’re not
listening?
Look away
Do two things at once
Show looks of disapproval
Fidget
Slouch
Respond with disdain, sarcasm, or defensiveness

7. Listening is the highest compliment one
can pay to another human being.
Listening attentively (actively) :
 shows respect
 builds trust
 cements relationships

8. Opening door to good conversation shows
an interest…. But it must be done sincerely,
without judgment.

9. Probing with open-ended comments /
questions draws the speaker out.
Act like a mirror and reflect feelings that
you see and hear. This is particularly
useful when the person’s tone of voice
or gestures don’t match her words.

10. PARAPHRASE the speaker to
acknowledge the story and capture
the content.
CAUTION: Don’t
parrot back; be
sure to put the
message in your
own words – that’s
active listening.

11. Remember that the objective of all of this is
increase understanding of the other’s point
of view, not necessarily to agree with it or
support it.

12. Seek first to understand, then to be
understood. ~Steven Covey
Two monologues do not make a dialogue.
~Jeff Daly

13. Bibliography
• International Listening Association (ILA)
– http://listen.org
– March -- Listening Awareness Month
• HighGain, Inc. (http://highgain.com)
• Monster (http://monster.com)
• Pinterest