The document discusses active listening skills. It defines active listening as listening to understand by encouraging, restating, reflecting, and summarizing what the speaker says. It provides tips for active listening such as making eye contact, nodding, avoiding distractions, reflecting back the speaker's ideas without judgment, allowing the speaker to finish without interrupting, and treating the speaker with respect. The document also lists strategies to improve listening like increasing your attention span, taking time to listen, listening for the full meaning and ideas behind what is said, giving full attention, restating the message, and avoiding monopolizing the conversation.
This is the presentation deck from UX Conference session by Ben Bowes of Pivotal Labs Singapore as a part of UXSEA Summit 2018 in Singapore. UXSEA Summit 2018 was held from 18th to 20th November, 2018. For more information about UXSEA Society, visit https://uxsea.org/
The copyright of this material is with those who created this presentation material. Please take permissions from the authors if you are in doubt about copyright infringement.
This is the presentation deck from UX Conference session by Ben Bowes of Pivotal Labs Singapore as a part of UXSEA Summit 2018 in Singapore. UXSEA Summit 2018 was held from 18th to 20th November, 2018. For more information about UXSEA Society, visit https://uxsea.org/
The copyright of this material is with those who created this presentation material. Please take permissions from the authors if you are in doubt about copyright infringement.
Soft Skill-3 Poor Listening Steps(The ordinary Professional Guide)Col Mukteshwar Prasad
Poor Listening generally leads to Poor Client & peer relationship , Projects that focus on wrong problem and Working cross purpose with the team as against advantage of Good Client & peer relationship, Projects that focus on right problem and Working in coherence with the team of listening.
Teach your journalism students to "mind their Ps and Qs" when interviewing sources. These simple tips will help students become more professional interviewers and better communicators overall.
There are video examples at the end that you can watch with your students and ask them what the interviewer did well or not so well.
There is a worksheet that can be used with this as well. Find it here: http://www.slideshare.net/mawoodwo/ps-and-qs-of-interviewsaccompanying-wkst
Four Powerful Body Language Tips For Your Next PresentationMaria Pantalone
www.infinitegrowth.com.au | What impact does your body language have on your presentation? Does it detract from the message of your presentation or does it add to it?
Here are four powerful body language tips to help you shine during your next presentation.
Top 10 Powertips for Speaking with PassionRae Stonehouse
Have you noticed audience members snoring during your presentations?
Have you been thinking that your audience has been agreeing with you when they are really dozing off?
Have you been advised that your presentations need more life?
Rae Stonehouse DTM aka Mr. Emcee provides sage advise on how to add passion to your presentations.
Some consider humor to be the Holy Grail of public speaking. The old adage, ‘Always start with a joke’, endures like no other. Behind this is the idea that a well-timed gag will win over any audience and open them up to your message. But the role of comedy in public speaking is far more complex and subtle than this phrase would have you believe.
For any person who must speak in public or private, to business or pleasure groups, humor is an invaluable indispensable tool for getting your message across.
Soft Skill-3 Poor Listening Steps(The ordinary Professional Guide)Col Mukteshwar Prasad
Poor Listening generally leads to Poor Client & peer relationship , Projects that focus on wrong problem and Working cross purpose with the team as against advantage of Good Client & peer relationship, Projects that focus on right problem and Working in coherence with the team of listening.
Teach your journalism students to "mind their Ps and Qs" when interviewing sources. These simple tips will help students become more professional interviewers and better communicators overall.
There are video examples at the end that you can watch with your students and ask them what the interviewer did well or not so well.
There is a worksheet that can be used with this as well. Find it here: http://www.slideshare.net/mawoodwo/ps-and-qs-of-interviewsaccompanying-wkst
Four Powerful Body Language Tips For Your Next PresentationMaria Pantalone
www.infinitegrowth.com.au | What impact does your body language have on your presentation? Does it detract from the message of your presentation or does it add to it?
Here are four powerful body language tips to help you shine during your next presentation.
Top 10 Powertips for Speaking with PassionRae Stonehouse
Have you noticed audience members snoring during your presentations?
Have you been thinking that your audience has been agreeing with you when they are really dozing off?
Have you been advised that your presentations need more life?
Rae Stonehouse DTM aka Mr. Emcee provides sage advise on how to add passion to your presentations.
Some consider humor to be the Holy Grail of public speaking. The old adage, ‘Always start with a joke’, endures like no other. Behind this is the idea that a well-timed gag will win over any audience and open them up to your message. But the role of comedy in public speaking is far more complex and subtle than this phrase would have you believe.
For any person who must speak in public or private, to business or pleasure groups, humor is an invaluable indispensable tool for getting your message across.
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Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness and on the quality of your relationships with other people.
The way to improve your listening skills is to practice "active listening." This is where you make a conscious effort to hear not only the words that another person is saying but, more importantly, the complete message being communicated.
Active listening, Why and How to improve your listening skillsBabu Appat
Listening is too important to build and keep relations, work effectiveness, and success in life. Listening skill can be built up. You have to take some conscientious steps to achieve this end. It's worth taking some real efforts. Please go through these slides and develop active listening skills.
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In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
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Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
In the Adani-Hindenburg case, what is SEBI investigating.pptxAdani case
Adani SEBI investigation revealed that the latter had sought information from five foreign jurisdictions concerning the holdings of the firm’s foreign portfolio investors (FPIs) in relation to the alleged violations of the MPS Regulations. Nevertheless, the economic interest of the twelve FPIs based in tax haven jurisdictions still needs to be determined. The Adani Group firms classed these FPIs as public shareholders. According to Hindenburg, FPIs were used to get around regulatory standards.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
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Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
4. Hear What People are Really Saying
Listening is one of the most important skills you can
have. How well you listen has a major impact on your
job effectiveness, and on the quality of your
relationships with others.
We listen to obtain information.
We listen to understand.
We listen for enjoyment.
We listen to learn.
THE CRATORS
4
5. “Good communication skills require a high level of selfawareness. By understanding your personal style of
communicating, you will go a long way towards
creating good and lasting impressions with others.”
THE CRATORS
5
7. The purpose is to convey interest and to keep the person
talking.
To do this don’t agree or disagree. Use noncommittal words
in a positive tone of voice.
“I see…” “uh-huh…” “That’s interesting” “What did you
say then?” “What did he say when you said that?”
Be aware of your body language!
THE CRATORS
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8.
The purpose is to show that you are listening and
understanding.
To do this, restate the other’s basic ideas using your own words.
“If I understand you, you are saying…” “In other words, your
decision is…”
Be aware of your body language!
THE CRATORS
8
9.
The purpose is to show that you are listening and
understand what they are feeling.
To do this restate the other’s basic feeling.
“You feel that…” “You were pretty disturbed by this…”
Be aware of your body language!
THE CRATORS
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10.
The purpose is to pull important ideas, facts, etc. together,
to establish a basis for further discussion and to review
progress.
To do this restate, reflect and summarize major ideas and
feelings.
“These seem to be the key ideas you have expressed…” “If
I understand you, you feel this way about the situation…”
Be aware of your body language!
If you really want to listen, you will act like a good listener.
Good listeners are like good catchers because they give
their speakers a target and then move that target to
capture the information that is being sent.
THE CRATORS
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11.
Good listening skills are important in
◦
◦
◦
◦
School
the workplace
day-to-day living
Yet most of us receive very little training in effective
listening.
◦ Take the Effective Listening Quiz!
THE CRATORS
11
13.
Give the speaker your undivided attention, and acknowledge
the message. Recognize that non-verbal communication also
"speaks" loudly.
Look at the speaker directly.
Put aside distracting thoughts.
Don't mentally prepare a rebuttal!
Avoid being distracted by environmental factors. For
example, side conversations.
"Listen" to the speaker's body language.
THE CRATORS
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14.
Use your own body language and gestures to convey your
attention.
Nod occasionally.
Smile and use other facial expressions.
Note your posture and make sure it is open and inviting.
Encourage the speaker to continue with small verbal
comments like yes, and uh huh.
THE CRATORS
14
15.
Our personal filters, assumptions, judgments, and beliefs can
distort what we hear. As a listener, your role is to understand
what is being said. This may require you to reflect what is
being said and ask questions.
Reflect what has been said by paraphrasing. "What I'm
hearing is," and "Sounds like you are saying," are great ways
to reflect back.
Ask questions to clarify certain points. "What do you mean
when you say." "Is this what you mean?"
Summarize the speaker's comments periodically.
THE CRATORS
15
16.
Interrupting is a waste of time. It frustrates the speaker and
limits full understanding of the message.
Allow the speaker to finish each point before asking
questions.
Don't interrupt with counter arguments.
THE CRATORS
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17.
Active listening is a model for respect and understanding. You
are gaining information and perspective. You add nothing by
attacking the speaker or otherwise putting him or her down.
Be candid, open, and honest in your response.
Assert your opinions respectfully.
Treat the other person in a way that you think he or she
would want to be treated.
THE CRATORS
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18. Strategies to improve your
listening skills.
Increase listening span
Take time to listen
Listen between the lines
Give your full attention
Restate the message
Listen for ideas and facts
Don't monopolize
THE CRATORS
18
19. 1.Increase your listening span
Try to resist the temptation to interrupt.
Make sure the speaker has had a complete chance to make his
or her point before you speak.
If you don't get the whole message, ask the speaker to repeat
what they said.
2.Take time to listen:
• Don't put obvious limitations on your listening time - the speaker
will feel rushed.
3.Listen between the lines:
• Don't just listen to what is being said.
Try to understand the attitudes, needs and motives behind word.
THE CRATORS
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20. 4.Give your full attention:
•Nodding or interjecting occasionally to clarify a point lets the speaker
know you are interested.
•If the speaker pauses briefly, don't rush to fill the silence.
•Use open-ended questions to encourage elaboration.
5.Restate the message:
•When you are sure that the speaker has finished, restate the main
points.
•This is a good organizing strategy for you.
• It also gives the speaker assurance that the message has been
received.
THE CRATORS
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21. 6.Listen for ideas as well as facts:
•A good listener makes an effort to understand what the facts add
up to.
7.Don't monopolize:
•Resist the urge to dominate a situation or to feel that you know
everything about a situation.
•Be open to new ideas and allow the speaker to have his or her say.
THE CRATORS
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